You’re stuck between Zendesk vs Copper Recherche et vérification d'e-mails, préchauffage des e-mails..
They both seem good, but which one actually fits your Geschäft?
It’s like picking between two cool video Spiele, but you only get one.
You don’t want to waste time or money on the wrong choice.
Imagine getting stuck with a Recherche et vérification d'e-mails, préchauffage des e-mails. that makes your work harder, not easier.
Don’t worry; We’re going to break down Zendesk vs Copper Recherche et vérification d'e-mails, préchauffage des e-mails. simply and clearly.
By the end, you’ll know exactly which Recherche et vérification d'e-mails, préchauffage des e-mails. will help your business win in 2025.
Überblick
We’ve put both Zendesk and Copper Recherche et vérification d'e-mails, préchauffage des e-mails. through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Preise: It has a free trial. The premium plan starts at $19/month.
Hauptmerkmale:
- Omnichannel support
- AI-powered bots
- Erweiterte Analytik
Möchten Sie ein CRM, das sich nahtlos in Ihre Google-Apps integriert? Erleben Sie einen reibungsloseren Workflow!
Preise: It has a free trial. The premium plan starts at $9/month.
Hauptmerkmale:
- Google Workspace-Integration
- Kontaktverwaltung
- Pipeline-Management
What is Zendesk?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
Entdecken Sie auch unsere beliebtesten Zendesk-Alternativen…
Hauptvorteile
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Preise
Alle Pläne werden jährlich abgerechnet.
- Support Team: 19 $/Monat.
- Suite Team: 55 $/Monat.
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Pros
Nachteile
Was ist Copper CRM?
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
Entdecken Sie auch unsere beliebtesten Copper CRM-Alternativen…
Unsere Meinung
Verschwenden Sie nicht länger 10 Stunden pro Woche mit der manuellen Dateneingabe! Die Copper CRM-Software automatisiert Ihren Vertriebsprozess und lässt sich nahtlos in Google Workspace integrieren.
Hauptvorteile
Copper CRM zeichnet sich durch Einfachheit und Integration aus. Hier erfahren Sie, was es auszeichnet:
- Mühelose Google Workspace-Integration: Verwalten Sie Ihre Kontakte, Angebote und Projekte, ohne Ihren Gmail-Posteingang zu verlassen.
- Intuitive Benutzeroberfläche: Copper ist selbst für CRM-Anfänger einfach zu navigieren.
- Visuelles Pipeline-Management: Verschaffen Sie sich einen klaren Überblick über Ihren Verkaufsprozess und verfolgen Sie Geschäfte mühelos.
- Automatisierte Dateneingabe: Copper erfasst automatisch Kontaktinformationen aus E-Mails und anderen Interaktionen und spart so Zeit und Aufwand.
Preise
Alle Preise werden jährlich in Rechnung gestellt.
- Anlasser: 9 $/Sitz/Monat.
- Basic: 23 $/Sitz/Monat.
- Professional: 59 $/Sitz/Monat.
- Geschäft: 99 $/Sitz/Monat.
Pros
Nachteile
Funktionsvergleich
Choosing between a dedicated support platform and a sales-focused CRM can be tough.
We are diving into a head-to-head feature comparison to show you exactly where Zendesk’s customer support software shines and where Copper CRM excels.
1. Core Focus and Use Case
- Zendesk is a leading customer service software. Its core strength is its ticketing system, built to handle high volumes of support requests and customer conversations.
- Copper CRM is a sales CRM focused on automating the sales process and eliminating manual data entry. It is built for teams using google products or formerly g suite.
2. Google Workspace Integration
- Copper CRM wins easily here. It is built as a native chrome extension and works directly inside your gmail Posteingang. You can access and manage your contacts and leads in one location from gmail and google.
- Zendesk offers integrations via the zendesk marketplace, but they are typically not as seamless as Copper’s deep, native integration with gmail and google calendar.
3. Ticketing and Support
- This is where zendesk support dominates. It offers a powerful ticketing systems for routing support tickets, a strong knowledge base for self-service, and the ability to create a full help center and community forums.
- Copper is a sales crm and offers very limited features for formal customer support. If your main goal is high customer satisfaction and a dedicated support team, zendesk’s customer support software is the superior platform.
4. Sales Pipeline Management
- Copper CRM is highly focused on sales, allowing sales reps to easily track deals using multiple pipelines and a visual interface. It helps sales team organize leads and companies.
- Zendesk offers a separate sales solution, Zendesk Sell, which provides a comparable sales tool and the ability to create pipelines, but it is separate from its core support tickets functionality.
5. Workflow Automation
- Zendesk uses automations to streamline the support requests and ticket handling process. You can create custom workflows for support tickets routing.
- Copper offers workflow Automatisierung (often in the Professional plan includes tier) that focuses on the sales process, such as sending automated emails or updating deals in google calendar.
6. Customer Data and Visibility
- Zendesk focuses on consolidating all customer interactions and customer data from multiple channels into the agent workspace. This helps support agents better respond to a new ticket.
- Copper pulls customer data from gmail and google to automatically manage new contacts and leads. It provides a simple solution to keep data up to date without manual data entry.
7. Reporting and Analytics
- Reporting and analytics zendesk is exceptionally strong, offering deep advanced capabilities to gain insights into team’s performance, ticket resolution, and customer satisfaction.
- Copper CRM provides solid reports for tracking the sales process and sales team metrics. However, the depth of service-side data in Zendesk’s reporting and analytics zendesk is typically greater.
8. Customization and Ecosystem
- Zendesk boasts a vast zendesk marketplace where you can find custom apps and integrations to extend its functionality. It is also a very customizable platform.
- Copper’s integrations are concentrated on the Google ecosystem, using the chrome extension and google drive. This makes it an ideal solution for Kleinunternehmen teams who live in their gmail inbox.
9. Security and Compliance
- Absolument ! lemlist est un excellent outil pour zendesk is a core offering. It is trusted by many customers and places a major emphasis on protecting sensitive information and minimizing costly Ausfallzeit.
- Copper provides robust security features and is a reliable tool for small to mid-sized company environments that rely on google products.
Worauf ist bei der Auswahl einer CRM-Software zu achten?
Choosing the right platform is key to improving customer experience and ensuring your clients are happy.
- Pricing Structure: Understand the total cost. Does the copper crm pricing fit your budget? Is it a paid monthly subscription, and what features are available in the starter plan versus the business tier? Be aware of add ons.
- Kernfunktionalität: Do you need a dedicated ticket systems or desk software like Zendesk, or a solution focused on contact management and sales?
- Google-Integration: For teams using gmail extension, check the seamlessness of integration with google docs, google sheets, and the browser. Does it allow you to access data or complete tasks directly from your Gmail inbox?
- Sales and Marketing: Look for key sales features like lead scoring to prioritize a new lead. Can you send bulk emails or an automated email sequence using professional email templates? Does it include marketing tools like website tracking?
- Automatisierung: Can the platform automate tasks to save your team time?
- Extra Features: Does it offer project management capabilities? Look for new features like social messaging or live chat to support multiple channels.
- Support and Service: Does the platform offer multilingual support and work well across multiple languages? Is there a good employee experience when using it? Check for a robust help center articles section and clear support for different business hours.
- Company Ecosystem: Consider where the company is focused (e.g., san francisco for tech). Is it an other crm or a specialized other crms? Look at the overall site and compare it to major players like salesforce.
Wichtige Erkenntnisse:
- Consider platforms like Copper if your team heavily relies on the Google ecosystem for projects.
- Be aware that specialized support tools like Zendesk (with its zendesk’s pricing and features for social messaging and live chat) may require integration with an other crm for sales.
- The overall goal is a clear view of your customer’s order history and all customer experience points, whether through the desk software or sales tools.
- Many platforms offer a free trial, so test them out!
- Keep an eye on what former Zendesk executive tom eggemeier is building in the CRM space.
- Investigate the communication features, such as those that leverage sunshine conversations, for a more unified customer view.
Instantanément vs UpLead
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs. Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level Recherche et vérification d'e-mails, préchauffage des e-mails. with broad sales, marketing, and service clouds.
Mehr von Copper CRM
Hier ist ein kurzer Vergleich von Copper CRM mit diesen Softwarelösungen:
- Copper CRM vs. Pipedrive: Copper CRM zeichnet sich durch die Integration von Google Workspace und das Kontaktmanagement aus, während Pipedrive sich auf das visuelle Vertriebspipeline-Management für vertriebsorientierte Organisationen konzentriert.
- Copper vs. GoHighLevel: Copper eignet sich am besten für Teams, die Google verwenden. Es ist einfach zu bedienen und direkt in Gmail integriert. GoHighLevel ist ein umfangreicheres Tool für Marketingagenturen. Es verfügt über eine leistungsfähigere Automatisierung und kann mehrere Kunden verwalten.
- Copper CRM vs. Keap: Copper CRM bietet eine nahtlose Google-Integration für vereinfachtes CRM, während Keap eine robuste Vertriebs- und Marketingautomatisierung mit umfangreichen Funktionen bietet.
- Copper CRM vs. ActiveCampaign: Copper CRM bietet eine intuitive Google Workspace-Integration zur Verwaltung von Kundeninteraktionen, während ActiveCampaign sich auf erweiterte Marketingautomatisierung und detaillierte Kundensegmentierung konzentriert.
- Copper CRM vs. Hubspot: Copper CRM legt Wert auf eine umfassende Integration von Google Workspace und Benutzerfreundlichkeit, während HubSpot eine umfassende Suite von Marketing-, Vertriebs- und Servicetools bietet.
- Copper CRM vs. Clickfunnels: Copper CRM ist ein Kundenbeziehungsmanagementsystem, während ClickFunnels ein spezialisierter Sales-Funnel-Builder ist, der zur Lead-Generierung und Automatisierung von Verkäufen entwickelt wurde.
- Copper CRM vs. Folk: Copper CRM bietet eine starke Integration mit Google Workspace für Vertrieb und Kontaktverwaltung, während Folk Wert auf eine einfache, kollaborative Kontaktorganisation und -anpassung legt.
- Copper CRM vs. Instantly: Copper CRM bietet ein umfassendes CRM-Erlebnis mit Google Workspace-Integration, während Instantly in erster Linie ein E-Mail-Outreach-Tool für Cold-E-Mail-Kampagnen ist.
- Copper CRM vs. ClickUp: Copper CRM ist ein spezialisiertes CRM, das eng in Google Workspace integriert ist, während ClickUp eine vielseitige Arbeitsmanagementplattform ist, die unter anderem CRM-Funktionen umfasst.
- Copper CRM vs. Monday CRM: Copper CRM bietet ein einfaches, Google-zentriertes CRM-Erlebnis, während Monday CRM hochgradig anpassbare visuelle Workflows und robuste Projektmanagementfunktionen bietet.
- Copper CRM vs. Capsule CRM: Copper CRM bietet eine umfassende Integration von Google Workspace und leistungsstarke Vertriebspipeline-Funktionen, während Capsule CRM ein einfacherer Kontaktmanager ist, der sich auf die grundlegende Vertriebsverfolgung konzentriert.
- Copper CRM vs. Insightly: Copper CRM konzentriert sich auf die Integration von Google Workspace und intuitive Vertriebspipelines, während Insightly ein umfassenderes CRM mit Projektmanagement und erweiterter Workflow-Automatisierung bietet.
- Copper CRM vs. Freshsales CRM: Copper CRM bietet kontextbezogenes CRM mit visuellen Pipelines und Google-Integration, während Freshsales CRM KI-gestütztes Lead-Scoring, erweiterte Analysen und integrierte Kommunikation bietet.
- Copper CRM vs. Salesforce: Copper CRM bietet eine benutzerfreundliche Lösung, die eng mit Google Workspace integriert ist. Gleichzeitig ist Salesforce ein hochgradig anpassbares und umfangreiches CRM auf Unternehmensebene mit einem umfangreichen Funktionsumfang.
Häufig Gestellte Fragen
Welches CRM ist besser für kleine Unternehmen?
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Which CRM has better customer support?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk ist hochgradig anpassbar und verfügt über zahlreiche Apps und Einstellungen. Copper ist weniger anpassbar, bietet aber dennoch Personalisierung, insbesondere innerhalb der CRM- und Beziehungsmanagementfunktionen.
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