Are you trying to pick the right remote support tool for your ธุรกิจ?
Maybe you’re stuck between TeamViewer and GoTo Resolve.
It’s a tough choice! Both are great for helping people with their computers from far away.
But which one is truly better for you in 2025?
This guide will break down TeamViewer vs GoTo Resolve.
Let’s find out which one wins!
ภาพรวม
We tested both TeamViewer and GoTo Resolve.
We used them for different tasks.
This helped us see how they work.
Now, we can compare them fairly for you.
Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!
ตัวประกอบ: It has a free trial. Paid plan starts at $23/monthly.
คุณสมบัติกุญแจ:
- Asset Management
- Unattended Access
- Patch Management
TeamViewer is a powerhouse for remote access, used by over 640,000 subscribers.
ตัวประกอบ: It has a free trial. Paid Plan starts at $18.90/yearly
คุณสมบัติกุญแจ:
- ความเข้ากันได้ข้ามแพลตฟอร์ม
- Advanced Security Features
- Comprehensive Collaboration
What is TeamViewer?
TeamViewer is a very popular tool.
It lets you connect to computers from far away.
You can help friends or work from home.
It’s like being right there at the other computer.
Many people use it for work and to help others.
แล้วก็ สํารวจสิ่งที่เราชอบ TeamViewer alternatives…
การ รับ ใช้ ของ เรา
Ready to experience smoother remote help? Over 90% of new Getscreen users report improved efficiency!
ประโยชน์ต่าง ๆ ของกุญแจ
- Trusted by Millions: Over 640,000 businesses use TeamViewer.
- Wide Device Support: Connect to อุปกรณ์ from 127 different makers.
- Works Everywhere: Use it on Windows, แมก, Linux, Android, and iOS.
- Secure Connections: Your data is kept safe and private.
ความละเอียด
TeamViewer has different plans. The price changes based on what you need.
- ทีมวิวเออร์ การเข้าถึงระยะไกล: $18.90/yearly
- ทีมวิวเออร์ แผนธุรกิจ: $42.90/yearly
พร
ตั้งค่า
What is GoTo Resolve?
Let’s talk about GoTo Resolve.
It’s a tool that helps you fix computer problems from anywhere.
You can control someone’s computer.
You can also chat with them.
It makes helping people easy. It’s good for small and medium-sized businesses.
แล้วก็ สํารวจสิ่งที่เราชอบ GoTo Resolve alternatives…
การ รับ ใช้ ของ เรา
GoTo Resolve is the secure, all-in-one IT management solution with built-in AI assistance and zero trust security.
ประโยชน์ต่าง ๆ ของกุญแจ
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- การจัดการปลายทาง: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
ความละเอียด
GoTo Resolve has clear pricing. Here’s what you get:
- การเข้าถึงระยะไกล23 ดอลลาร์ต่อเดือน
- บริการสนับสนุนระยะไกลเพิ่มเติม: 44 ดอลลาร์ต่อเดือน
- Standard Endpoint Management: 57 ดอลลาร์/เดือน
- การจัดการปลายทางระดับพรีเมียม: ติดต่อสอบถามราคา
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ตั้งค่า
เปรียบเทียบคุณสมบัติ
This comparison explores the core differences between TeamViewer and GoTo Resolve.
Moving beyond basic remote access to evaluate their capabilities in comprehensive IT management, อัตโนมัติ, and advanced support features for IT teams and single users.
1. Core Focus and All-in-One IT Management
TeamViewer is historically a leading remote control solution, while GoTo Resolve is designed as an all-in-one platform for modern IT teams.
- TeamViewer: Primarily focuses on secure การเข้าถึงระยะไกล, screen sharing, and remote control capabilities. Other features like monitoring often require add-ons or separate products, seen in the TeamViewer client suite.
- GoTo Resolve: Offers a consolidated platform combining remote support, remote monitoring and management (RMM), conversational ticketing, and IT อัตโนมัติ into a single, comprehensive software.
2. AI Capabilities and Advanced Automation
This feature highlights the push towards AI for automation and enhanced diagnostics, making life easier for IT professionals.
- TeamViewer: Features strong AI and AR tools like the TeamViewer AI Agent for real-time guidance, Session Insights for automated notes, and the augmented reality solution TeamViewer Frontline for vision picking and logistics processes.
- GoTo Resolve: Integrates Practical AI for IT Automation and features the Virtual Technician to simplify workflows, automate tasks with AI-assisted scripting, and provide AI-powered insights for quicker issue resolution.
3. Remote Monitoring and Management (RMM)
RMM capabilities are key features for proactive support and managing unattended devices within an organization.
- TeamViewer: RMM is available as part of their more advanced or add-on packages, providing device monitoring, patch management, and asset management, especially within the TeamViewer ONE offering.
- GoTo Resolve: RMM is natively built into the core platform, allowing for proactive support, automated remediation, and comprehensive asset management without requiring extra purchases, helping IT teams to triage problems efficiently.
4. Ticketing and Helpdesk Functionality
The presence of a built-in helpdesk streamlines the process of resolving issues and managing customer satisfaction.
- TeamViewer: Does not include a native ticketing system; users must integrate with external helpdesk or CRM software for managing support requests.
- GoTo Resolve: Includes a conversational ticketing system right out of the box, centralizing support sessions and requests, making it simpler for support users to receive requests.
5. Security and Compliance
Both platforms prioritize secure remote access, but they use different approaches, especially concerning zero trust principles and two factor authentication.
- TeamViewer: Employs end-to-end encryption (AES-256) and offers features like two factor authentication. TeamViewer Germany GmbH is known for its strong encryption standards.
- GoTo Resolve: The first solution to offer zero trust ความปลอดภัย natively, requiring all users to be authenticated and verified before every remote session. It also uses unique session link codes for ad-hoc support.
6. Mobile Device Support and Cross-Platform
Wide coverage of operating systems and mobile devices is crucial for full remote support capabilities.
- TeamViewer: Offers industry-leading support for the highest combined total of manufacturers across Windows, Linux, macOS, iOS, and Android phone, with a dedicated teamviewer remote control app.
- GoTo Resolve: Provides solid multi-platform support across Windows, Mac, Android, and iOS, allowing agents to remotely control and support devices with a straightforward connection setup.
7. Licensing Model and Free Use
The cost structure and availability of a free version significantly ผลกระทบ single users and those who only need personal use.
- TeamViewer: Offers a free for personal use license, but commercial use is strictly monitored. Paid plans are tiered, often based on the number of licensed users and concurrent sessions, with an auto renewal option.
- GoTo Resolve: Offers a free version that includes behind-the-scenes device monitoring and troubleshooting (RMM Lite) for up to three agents and five remote devices, offering a great tool for personal or ธุรกิจขนาดเล็ก needs.
8. Unattended and Instant Support Access
The ease and method of connecting to unattended devices or providing instant support are key features.
- TeamViewer: Utilizes the unique TeamViewer ID and password for connecting to unattended devices and generating a session link for instant support sessions, a process trusted for more than a decade.
- GoTo Resolve: Supports unattended access via a simple setup and offers instant support through a unique PIN code that is secure and user-friendly for customers and loved one’s device support.
9. Enterprise and Specialized Features
Looking beyond standard remote control, specialized features cater to different high-level use cases.
- TeamViewer: Provides TeamViewer Frontline for industrial augmented reality and logistics processes, as well as extensive API integrations for large enterprises (TeamViewer Tensor), offering powerful features beyond desktop remote control.
- GoTo Resolve: Focuses on features like IT Autopilot (automation capabilities), native helpdesk, and zero trust security, making it ideal for IT teams seeking a cohesive platform for endpoint protection and overall IT service management.
What to Look for When Choosing a Remote Access Tool?
When picking a remote access tool, consider these points:
- Speed: Does it feel fast and smooth?
- ลดการใช้: Is it simple to set up and use?
- ความปลอดภัย: Does it protect your ข้อมูล well?
- Cost: Does it fit your budget?
- คุณสมบัติ: Does it have what you need (file transfer, multiple users)?
- Compatibility: Does it work on all your devices (PC, phone)?
- สนับสนุน: Can you get help if you have problems?
- Reliability: Does it connect without issues?
- Unattended Access: Can you connect when no one is there?
Final Verdict (Our Pick)
แล้วใครจะเป็นผู้ชนะ?
We pick GoTo Resolve. It’s better for most small and medium businesses.
You get a lot for the money. It has remote access.
It manages your devices. It even has a ticketing system.
GoTo Resolve is a full package. Its price is simple.
Automation saves time. TeamViewer is good for complex tasks.
But GoTo Resolve gives you more in one spot.
It’s easier to start. It helps you manage IT support.
More of TeamViewer
Here’s how TeamViewer stacks up against some other popular remote access tools:
- TeamViewer vs AnyDesk: AnyDesk offers lightweight connections and excellent low-latency performance.
- TeamViewer vs Splashtop: Splashtop provides high-definition streaming and cost-effective plans for businesses.
- TeamViewer vs RemotePC: RemotePC offers always-on access and secure file transfer with cloud backup.
- TeamViewer vs VNC Connect: VNC Connect focuses on direct, secure connections and robust multi-monitor support.
- TeamViewer vs GoTo Resolve: GoTo Resolve integrates IT management, ticketing, and remote support features.
- TeamViewer vs ISL Online: ISL Online offers strong encryption, on-premise options, and detailed session recording.
- TeamViewer vs BeyondTrust: BeyondTrust specializes in privileged access management and enterprise-grade security.
- TeamViewer vs RealVNC Connect: RealVNC Connect features a redesigned UI and new secure guest access.
- TeamViewer vs LogMeIn: LogMeIn provides comprehensive remote access, including remote printing and detailed reporting.
More of GoTo Resolve
We’ve explored GoTo Resolve’s features, but how does it stand against other leading remote access solutions? Here’s a quick look:
- GoTo Resolve vs TeamViewer: TeamViewer offers extensive cross-platform compatibility and robust remote control for diverse devices.
- GoTo Resolve vs AnyDesk: AnyDesk provides high-speed, low-latency connections, ideal for quick, efficient remote work.
- GoTo Resolve vs Splashtop: Splashtop excels in high-performance streaming and cost-effective solutions for various business needs.
- GoTo Resolve vs RemotePC: RemotePC features always-on access and strong file transfer capabilities across multiple platforms.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections with a long-standing VNC legacy.
- GoTo Resolve vs ISL Online: ISL Online offers flexible cloud/on-premise deployment and advanced multi-session collaboration features.
- GoTo Resolve vs BeyondTrust: BeyondTrust specializes in privileged access management and enterprise-grade security for critical systems.
ถาม บ่อย ๆ
What is the main difference between GoTo Resolve vs TeamViewer?
GoTo Resolve bundles remote support with IT management tools. TeamViewer primarily focuses on remote access. GoTo Resolve offers built-in RMM and ticketing. TeamViewer often needs add-ons for similar functions.
How does GoTo Resolve compare to LogMeIn?
GoTo Resolve is part of the GoTo family, like LogMeIn. Resolve offers a modern, แบบง่าย IT support solution. LogMeIn is an older, more established remote access tool. Resolve offers a broader feature set with RMM built-in.
What unique features does GoTo Resolve offer?
GoTo Resolve offers built-in remote monitoring and management (RMM). It also includes a ticketing system and automation features. This helps streamline support tasks. Resolve offers a seamless experience for the end user.
Is GoTo Resolve a good alternative to TeamViewer?
Yes, GoTo Resolve is a strong alternative to TeamViewer. Especially for businesses wanting an all-in-one solution. It provides remote access, device management, and help desk tools. GoTo Resolve vs TeamViewer depends on your specific needs.
What is Remote Monitoring and Management (RMM)?
RMM allows IT teams to monitor and manage devices remotely. This includes updates, security, and troubleshooting. GoTo Resolve offers RMM capabilities. This helps proactively address issues. It ensures smooth operation for the end user.
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