🚀 Zapytania o partnerstwo: fahim@fahimai.com | Zaufało nam ponad 250 000 czytelników miesięcznie w 17 językach 🔥

🚀 Zapytania o partnerstwo: fahim@fahimai.com

Freshsales vs Close CRM 2026 — I Spent Hours Testing These

utworzone przez | Last updated Sep 8, 2026

Zwycięzca
Freshsales CRM
4.0
  • Freddy AI Scores Leads For You
  • Kanban Visual Pipeline Boards
  • Phone, Email, Chat & SMS Built In
  • Around 385 Integrations & Add Ons
  • iOS i Android App, Offline Access
  • 21-dniowy bezpłatny okres próbny
  • Płatne plany od 9 USD/użytkownika/miesiąc
Wicemistrz
Zamknij CRM
3.0
  • Power Dialer & Predictive Dialer
  • Email, Calling, SMS in One Skrzynka odbiorcza
  • Smart Views Filter Leads Fast
  • Coaching na żywo dla menedżerów
  • Free One-Click CRM Emigracja
  • 14-dniowy bezpłatny okres próbny
  • Plany płatne od 35 USD/stanowisko/miesiąc

⚡ Szybki werdykt:

  • Wycena: Freshsales starts at $9/user/month. Close CRM ceny zaczynają się od 35 USD/stanowisko/miesiąc.
  • Najlepiej dla: Freshsales for teams that want customer relationship management plus marketing in one platform. Close CRM for outbound sales teams that live on phone calls.
  • Kluczowa różnica: Freddy AI scores leads and flags deal risk. Close offers a power dialer and predictive dialer instead.
  • Nasz wybór: Freshsales, rated 4.0 against Close CRM’s 3.0, mostly because it does more for a quarter of the price.
Freshsales vs Close CRM Comparison

The cheaper CRM software here is not the weaker one.

Freshsales CRM costs $9 per user monthly. Close CRM starts at $35 per seat.

But price is the least interesting difference between them.

One is a full customer relationship management platform. The other is a calling machine.

Which one fits your sales process depends on how your team actually sells.

Przegląd

This Freshsales vs Close CRM comparison covers pricing, features, automation, and raportowanie.

Nasz pisarz spent time inside Close CRM directly.

Notes on Freshsales come from Freshworks documentation and G2 review dane.

Both tools serve small and medium sized businesses, but not the same ones.

By the end you will know which platform to test first.

Czym jest Freshsales CRM?

Freshsales is a cloud-based CRM built for sales teams.

Freshworks launched it in 2016 as its second major product.

It centralizes customer data and gives you a full history of every touchpoint.

Freddy AI scores leads, predicts deal risks, and suggests the next best action.

Freshworks says over 67,000 customers worldwide use its products.

The platform is aimed squarely at small and medium sized businesses.

Recenzja Freshsales Freshworks CRM – czy nadal jest dobry?

🏆 Zwycięzca: Freshsales CRM

⭐ 4,0/5 | 💰 Od 9 USD/użytkownika/miesiąc

Freddy AI, built-in phone, and marketing tools in one place. The 21-day free trial needs no credit card. Cheapest full CRM in this comparison.

Cennik Freshsales CRM

Freshsales uses a tiered pricing structure built around team size.

PlanCenaNajlepsze dla
Wzrost9 USD/użytkownik/miesiącSmall teams tracking their first pipeline
Zawodowiec39 USD/użytkownik/miesiącGrowing businesses that need automatyzacja and sequences
Przedsiębiorstwo59 USD/użytkownik/miesiącLarger sales teams needing custom fields and governance

Pricing verified September 2026.

Cennik CRM Freshsales

Bezpłatny okres próbny: 21 days on every tier. No credit card required to create a new account.

Gwarancja zwrotu pieniędzy: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.

📌 Notatka: Freshsales pricing has dropped two to three times lower than it was years ago. That shift is why it now reads as excellent value for money against pricier CRM options.

⚠️ Pricing conflict: Some third-party sources list a Freshsales free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout this article. Check the Freshworks site before you buy.

Kluczowe korzyści Freshsales CRM

Oto dlaczego warto zainteresować się Freshsales:

  • 360-stopniowy widok klienta: A single timeline holds every call, email, and note. Sales reps stop hunting across tabs for context.
  • Freddy AI scoring: Freddy AI ranks leads on behavior and profile fit. It also flags which deals are slipping.
  • Visual Kanban pipelines: Deals move across boards so bottlenecks show up fast. No spreadsheet gymnastics.
  • Omnichannel built in: Phone, email, chat, and SMS sit in one unified inbox. WhatsApp Biznes, Facebook Messenger, and LINE connect too.
  • Marketing on the same data: Freshsales feeds collected data into personalized marketing campaigns through Freshmarketer.
  • Mobile that works offline: Ten iOS and Android app supports offline access and call logging from any mobile device.
  • 24/5 support on all plans: Phone, chat, and email support is included even on the cheapest tier.
Strona główna Freshsales

Co zauważył nasz zespół

Note: We have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and aggregated review data. On Capterra and G2, users rate Freshsales around 4.5 out of 5, with intuitive interface comments appearing often. The recurring complaint is the opposite: cluttered navigation and slow loading times that make the platform feel heavy.

Zalety i wady Freshsales CRM

✅ Zalety
  • Growth plan costs $9 per user per month
  • Freddy AI scores leads and predicts deal risks
  • Phone, email, chat and SMS in one unified inbox
  • 21-dniowy bezpłatny okres próbny bez konieczności podawania numeru karty kredytowej
  • 24/5 support by phone, chat and email on every plan
❌ Wady
  • Cluttered navigation and slow loading times
  • Around 385 integrations, fewer than older rivals
  • Misses some functionality found in HubSpot and Salesforce

Czym jest Close CRM?

Close CRM is a sales platform built for małe firmy that sell by phone.

It folds email, calling, and SMS into a single inbox.

You can talk to prospects from the browser without a separate phone system.

That design cuts manual data entry, because every call logs itself.

Close jest często porównywany do narzędzi do angażowania klientów, a nie do tradycyjnych systemów CRM.

Its focus is narrow on purpose: turn more leads into revenue, fast.

Zamknij stronę główną CRM
Recenzja Close CRM: Osiągaj sukcesy w biznesie dzięki opanowaniu Close CRM!

Runner Up: Close CRM

⭐ 3.0/5 | 💰 Od 35 USD/miejsce/miesiąc

Built for high-volume outbound calling. Dial multiple numbers from the app with a power dialer. Free one-click migration from other CRMs.

Zamknij Cennik CRM

Close runs three tiers, each priced per seat.

PlanCenaNajlepsze dla
Elementy zasadnicze35 USD/miejsce/miesiącSolo founders and two-person sales teams
Wzrost99 USD/miejsce/miesiącTeams needing workflows, sequences and a power dialer
Skala139 USD/miejsce/miesiącLarger teams wanting call coaching and custom objects

Pricing verified September 2026.

Zamknij Cennik CRM

Bezpłatny okres próbny: 14 days. A motivated sales team can be live inside that window.

Gwarancja zwrotu pieniędzy: None published. Close leans on the trial and free migration help instead.

📌 Notatka: Entry-tier startup features cover built in calling, email templates, and multiple pipelines. Professional features on higher tiers add workflow automation and collaboration tools. Advanced features like call coaching and custom graphs sit at the top.

⚠️ Pricing conflict: Third-party pages still list older Close plans — Startup at $59, Professional at $109, and Enterprise at $149 monthly, with annual discounts. Our CSV records Essentials at $35, Growth at $99, and Scale at $139. This article uses the CSV. Confirm on the Close website before you buy.

Kluczowe korzyści z Close CRM

Here is where Close CRM earns its keep:

  • Dialers that do the work: A power dialer and a predictive dialer let reps dial multiple numbers without touching a keypad.
  • Inteligentne widoki: Saved filters slice leads by any criteria you set. Reps open a list and start calling.
  • Coaching na żywo: Managers listen in and help sales reps mid-conversation. Onboarding gets faster.
  • Automated follow ups: Workflows fire reminders and email sequences so nothing goes cold.
  • Szybka konfiguracja: A CSV import tool handles contacts, and free one-click migration pulls you off other CRMs.
  • Activity timelines: Każdy sięgać dalej niż ktoś coś action lands on the profile timeline, so the picture stays clear.
  • Support that shows up: A help center, API documentation for any developer, and regular product updates.
Najważniejsze korzyści Close CRM

Co zauważył nasz zespół

Our writer created an account, imported a test list, and ran outreach for several days. Here is what stood out from that hands-on time:

Close CRM – osobiste doświadczenie

Zalety i wady Close CRM

✅ Zalety
  • Best-in-class calling straight from the browser
  • Simple enough to earn full team engagement quickly
  • Bezpłatna migracja z innych systemów CRM za pomocą jednego kliknięcia
  • Rated 4.7 out of 5 on G2 by users
❌ Wady
  • Reporting is weak for analyzing sales performance
  • Entry pricing is expensive for smaller teams
  • Around 80 integrations, and less customizable than rivals

Porównanie funkcji

Here is where the two platforms split apart. We walk through ten areas that decide most CRM purchases, then finish on cost.

FunkcjaFreshsales CRMZamknij CRM
Cena wywoławcza9 USD/użytkownik/miesiąc35 USD/miejsce/miesiąc
Bezpłatny okres próbny✅ 21 dni✅ 14 dni
Ocena potencjalnych klientów AI✅ Sztuczna inteligencja Freddy'ego✅ Sztuczna inteligencja sprzedaży
Power / Predictive Dialer❌✅
Wbudowane połączenia✅✅
Automatyzacja marketingu✅ Freshmarketer❌
Formularze internetowe✅❌
Zaawansowane raportowanie✅⚠️ Ograniczone
Integracje~38580+
Najlepsze dlaFull customer relationship management on a budgetHigh-volume outbound phone calls

1. Lead Scoring and Prioritization

Freshsales CRM: Freddy AI scores every lead on behavior and profile fit, then improves conversion rates by pushing the hottest ones up. It also predicts deal risk and recommends the next best action to close deals.

Freshsales CRM AI Lead Scoring

Zamknij CRM: Smart Views filter leads on any criteria you define, which is prioritization by list rather than by score. It is manual, but reps know exactly why a lead sits in front of them.

Zamknij CRM Zarządzanie potencjalnymi klientami

2. Contact Management and Customer Data

Freshsales CRM: Contacts carry a 360-degree view with a full timeline of interactions. Every touchpoint lands in one record, so nobody has to reconstruct the story before a call.

Zarządzanie kontaktami w systemie Freshsales CRM

Zamknij CRM: Custom objects and custom fields on higher tiers let you model your own data shape. Customer relationships are tracked through activity timelines rather than deep record hierarchies.

Zamknij CRM Advance CRM

⚠️ Ostrzeżenie: Close is less customizable than most other CRMs. If your biznes needs unusual data structures, test that on the trial before you commit.

3. Email Tracking and Bulk Email

Freshsales CRM: You can send personalized bulk email and monitor activity on each send. Event tracking ties opens and clicks back to the contact record automatically.

https://youtu.be/jv9ub1AzJcY?si=hHblC7UumI3_i7NF

Zamknij CRM: Email templates and email sequences live in the same inbox as calls and SMS. Reps respond without switching tools, which is the whole point of the design.

Zamknij Zarządzanie skrzynką odbiorczą CRM

4. Automation and Follow Ups

Freshsales CRM: Sales sequences automate repetitive tasks so reps spend their day selling. Workflow automation covers assignment, field updates, and reminders across your sales activities.

Sekwencje sprzedaży Freshsales CRM

Zamknij CRM: Workflows and automated follow ups fire without manual effort, which lifts response rates. Automation sits on the Growth tier and above, not on Essentials.

Zamknij automatyzację przepływu pracy CRM

5. Calling and Omnichannel Conversations

Freshsales CRM: One-click phone, chat, and SMS sit inside the unified inbox. Omnichannel reach extends to WhatsApp Business, Facebook Messenger, LINE, and Zoom meetings through connected apps.

Freshsales CRM Freshdesk OMNI

Zamknij CRM: This is Close at its best. Built in calling with a power dialer and predictive dialer lets one rep work through multiple numbers back to back, no separate phone system needed.

Zamknij rozmowy CRM

6. Lead Capture and Web Forms

Freshsales CRM: Web forms capture more leads straight from your site into the pipeline. Collected data then powers personalized marketing campaigns through Freshmarketer.

Formularze internetowe Freshsales CRM

Zamknij CRM: There is no native form budowniczy. Close leans on its ROI calculator and import tools instead, assuming leads arrive from somewhere else in your stack.

Zamknij Kalkulator zwrotu z inwestycji w CRM

7. AI Assistance

Freshsales CRM: The Freddy AI co-pilot drafts replies, summarizes records, and recommends actions. It is the deepest AI layer in this comparison.

Freshsales CRM Freddy AI Copilot

Zamknij CRM: Sales AI handles call summaries and suggested next steps. Useful, but narrower than Freddy AI, because it stays inside the calling workflow.

Zamknij CRM Sales AI

8. Raportowanie i analityka

Freshsales CRM: Around a dozen predefined sales reports ship ready to use, and all of them are customizable. AI insights track team performance and forecast revenue on top of that.

Freshsales CRM Inteligentni agenci AI

Zamknij CRM: Quick KPI reports and custom graphs cover coaching and daily check-ins. Reporting depth is the most common complaint in user reviews of the platform.

Zamknij raport i analizę CRM

⚠️ Ostrzeżenie: If revenue forecasting matters to you, Close will frustrate you. Its reporting is built for activity coaching, not deep sales analysis.

9. Integracje i dodatki

Freshsales CRM: The marketplace lists around 385 integrations and add ons, including Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products such as Freshdesk and Freshmarketer is the tightest connection of all.

Freshsales CRM Szeroki rynek

Zamknij CRM: Close connects with over 80 other tools and ships API documentation for any developer who needs more. A few common integrations found elsewhere are missing.

Zamknij popularne integracje CRM

💡 Wskazówka: Freshsales integrates cleanly across other Freshworks products but has thinner native connectors to outside software. Map your stack on paper before you create an account anywhere.

10. Ceny i koszty

SzczebelFreshsales CRMZamknij CRM
WejścieWzrost — 9 USD/użytkownika/miesiącPodstawowe — 35 USD/miejsce/miesiąc
ŚredniPro — 39 USD/użytkownik/miesiącWzrost — 99 USD/stanowisko/miesiąc
SzczytEnterprise — 59 USD/użytkownika/miesiącSkala — 139 USD/miejsce/miesiąc
Bezpłatny okres próbny21 dni14 dni

Freshsales CRM: Its top Enterprise tier costs $59, which is $40 less than Close’s middle plan. For a five-seat team the gap over a year runs into thousands of dollars.

Zamknij CRM: Entry pricing lands mid-tier against other CRM options with similar functionality. You are paying for the dialer and the unified inbox, so the value depends entirely on call volume.

Różne scenariusze

Jeśli potrzebujesz…WybieraćDlaczego
Ograniczony budżetFreshsales CRM$9 versus $35 entry
Duża liczba połączeń telefonicznychZamknij CRMMoc i dialer predykcyjny
Marketing plus sales in oneFreshsales CRMFreshmarketer integration
Deep reporting and forecastsFreshsales CRMCustomizable report library
Fastest rep onboardingZamknij CRMSimple enough for full team engagement
Wide app marketplaceFreshsales CRMAround 385 integrations

💰 Twój budżet

Freshsales Growth costs less than a quarter of Close Essentials. For companies counting every seat, that gap decides it before features enter the conversation.

🔌 Twój zestaw technologii

Already running Freshdesk or Freshmarketer? Freshsales slots in without effort. If your stack is scattered, check both marketplaces before you commit.

📞 Your Sales Processes

Outbound teams that dial all day get more from Close. Teams juggling inbound leads, email, and marketing get more from Freshsales.

🎓 Twój poziom doświadczenia

Close wins on day-one simplicity, and new reps get productive fast. Freshsales takes longer to learn because navigation can feel cluttered.

🆓 Bezpłatne wersje próbne i dema

Freshsales gives you 21 days with no card. Close offers 14 days, which is still enough to import a list and start calling.

🛟 Wsparcie i bezpieczeństwo

Freshsales includes 24/5 phone, chat, and email support on every plan. Close leans on proactive onboarding, free migration help, and a documented security posture.

Przewodnik po przełączaniu

Already on one of them? Here is what changes.

🔄 Przechodzisz z Freshsales do Close CRM?

✅ Co zyskasz:

  • A power dialer and predictive dialer built in
  • Coaching na żywo dla menedżerów
  • A faster, lighter interface reps actually use

❌ Co stracisz:

  • Freddy AI scoring and deal risk prediction
  • Web forms and Freshmarketer campaigns
  • Roughly 300 marketplace integrations

📋 Jak przełączyć:

  1. Export contacts, leads, and deals from Freshsales as CSV
  2. Start the Close trial and run the one-click migration tool
  3. Rebuild your pipelines, then set up Smart Views and reminders
🔄 Przechodzisz z Close CRM do Freshsales?

✅ Co zyskasz:

  • A much lower per-seat bill every month
  • Customizable reports and revenue forecasting
  • Marketing campaigns running on the same customer data

❌ Co stracisz:

  • Predictive dialing and browser-native call quality
  • Live coaching on active phone calls
  • The lighter, faster daily interface

📋 Jak przełączyć:

  1. Export leads, contacts, and activity history from Close
  2. Create a new account on the 21-day Freshsales trial
  3. Import your data, then map custom fields and pipeline stages

Czego nie objęła nasza recenzja

We focused on small businesses and mid-market sales teams. We did not test enterprise contracts, custom pricing, or heavy API work by a developer. Call quality across regions was outside our scope, and so was long-term data migration at scale. If you manage 100 seats, your priorities will differ from what we describe here.

Ostateczny werdykt

KategoriaZwycięzca
💰 CennikFreshsales CRM
📞 Calling & DialersZamknij CRM
🤖 Funkcje AIFreshsales CRM
📊 RaportowanieFreshsales CRM
👶 Łatwość użytkowaniaZamknij CRM
🔌 IntegracjeFreshsales CRM
📣 Narzędzia marketingoweFreshsales CRM
🏆 Zwycięzca klasyfikacji generalnejFreshsales CRM

🏆 ZWYCIĘZCA: FRESHSALES CRM

Freshsales wins 5 of 7 categories.

Najlepiej dla: budget-conscious sales teams, businesses that want marketing and CRM together, and anyone who needs real reporting.

These are not two versions of the same tool. Freshsales is a broad customer relationship management platform. Close is a sales engagement machine with a database attached.

Close is genuinely better if your reps close more deals by dialing. Nothing in Freshsales matches a predictive dialer, and the human coaching layer is real value for a phone-first team.

For everyone else, Freshsales does more work for less money. It handles email, marketing, reporting, and mobile from a $9 seat, which is why it takes our pick.

Więcej informacji o Freshsales CRM w porównaniu

Here is how Freshsales lines up against its closest rivals:

Freshsales CRM kontra HubSpot

Freshsales wygrywa w kategoriach: far cheaper paid seats, built-in phone on every tier, 21-day trial with no card

HubSpot wygrywa w kategoriach: a much larger app marketplace, deeper content marketing tooling, a genuinely usable free tier

Freshsales CRM kontra Zoho CRM

Freshsales wygrywa w kategoriach: a cleaner onboarding path, Freddy AI on lower tiers, tighter links to other Freshworks products

Zoho wygrywa w kategoriach: deeper customization, a wider bundled suite, more granular admin controls

Freshsales CRM kontra Pipedrive

Freshsales wygrywa w kategoriach: native calling and SMS, AI lead scoring included, marketing automation through Freshmarketer

Pipedrive wygrywa w kategoriach: a faster interface, simpler pipeline setup, less clutter for very small teams

Freshsales CRM kontra Salesforce

Freshsales wygrywa w kategoriach: price at every tier, setup you can finish without a consultant, support included on all plans

Salesforce wygrywa w następujących kategoriach: enterprise depth, a far bigger network of partners and consultants, functionality Freshsales still lacks

https://youtu.be/Fk9X2K6M9QY

Więcej informacji na temat Close CRM w porównaniu

Here is how Close CRM measures up elsewhere:

Zamknij CRM vs Zachować

Zwycięstwa w przypadku: browser-native dialing, quicker rep onboarding, cleaner outbound workflows

Keap wygrywa w: marketing automation, invoicing and payments, better fit for service businesses

Zamknij CRM vs. poniedziałkowy CRM

Zwycięstwa w przypadku: a real calling stack, sales-specific defaults, faster time to first call

Poniedziałkowe zwycięstwa: flexible boards, cross-team project work, lower entry pricing

Zamknij CRM kontra ActiveCampaign

Zwycięstwa w przypadku: outbound calling, live coaching, tighter sales pipeline management

Aktywna kampania wygrywa na: email marketing depth, segmentation, nurture campaigns for existing clients

Zamknij CRM kontra HubSpot

Zwycięstwa w przypadku: dialer performance, less setup overhead, sales-only focus

HubSpot wygrywa w kategoriach: reporting depth, marketing and service modules, a free plan to start on

Najlepsze narzędzia CRM dla Twoich potrzeb

Często zadawane pytania

Czy Freshsales to CRM?

Yes. It is a cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support conversations in one platform.

Czym jest Close CRM?

Close is a sales platform for small and mid-sized teams. It merges calling, email, and SMS into one inbox aimed at converting leads.

Ile kosztuje Close miesięcznie?

Our CSV records three tiers: Essentials at $35 per seat monthly, Growth at $99, and Scale at $139. A 14-day trial is available.

Czy Freshsales będzie darmowy na zawsze?

Not in our pricing data. Paid tiers start at $9 per user monthly, with a 21-day trial that needs no card to search and test features.

Czym Close różni się od innych systemów CRM?

Most CRMs store records. Close bundles sales engagement on top, so a rep can dial, tekst, and email from the same desktop screen.

Powiązane artykuły