You’re stuck between Zendesk vs Copper CRM.
They both seem good, but which one actually fits your entreprise?
It’s like picking between two cool video jeux, but you only get one.
You don’t want to waste time or money on the wrong choice.
Imagine getting stuck with a CRM Scales with you:
Don’t worry; We’re going to break down Zendesk vs Copper CRM simply and clearly.
By the end, you’ll know exactly which CRM will help your business win in 2025.
Aperçu
We’ve put both Zendesk and Copper CRM through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Tarifs : It has a free trial. The premium plan starts at $19/month.
Caractéristiques principales :
- Omnichannel support
- AI-powered bots
- Analyses avancées
Vous recherchez un CRM qui s'intègre parfaitement à vos applications Google ? Profitez d'un flux de travail plus fluide !
Tarifs : It has a free trial. The premium plan starts at $9/month.
Caractéristiques principales :
- Intégration de Google Workspace
- Gestion des contacts
- Gestion des pipelines
Qu'est-ce que Zendesk ?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
Découvrez également nos favoris Alternatives à Zendesk…
Principaux avantages
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Tarifs
Tous les plans seront facturés annuellement.
- Équipe de soutien : 19$/mois.
- Suite Team : 55$/mois.
- Suite Professional : $115/month.
- Suite Enterprise : Talk to Sales.
Avantages
Inconvénients
Qu'est-ce que Copper CRM ?
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
Découvrez également nos favoris Alternatives à Copper CRM…
Notre avis
Ne perdez plus 10 heures par semaine à saisir manuellement vos données ! Le logiciel CRM Copper automatise votre processus de vente et s'intègre parfaitement à Google Workspace.
Principaux avantages
Copper CRM excelle par sa simplicité et son intégration. Voici ce qui le distingue :
- Intégration sans effort de Google Workspace : Gérez vos contacts, vos offres et vos projets sans quitter votre boîte de réception Gmail.
- Interface intuitive : Copper est facile à utiliser, même pour les débutants en CRM.
- Gestion visuelle du pipeline : Obtenez une vue claire de votre processus de vente et suivez les transactions en toute simplicité.
- Saisie automatisée des données : Copper capture automatiquement les informations de contact à partir des e-mails et d'autres interactions, ce qui permet d'économiser du temps et des efforts.
Tarifs
Tous les prix seront facturés annuellement.
- Démarreur: 9 $/siège/mois.
- Basique: 23 $/siège/mois.
- Professionnel: 59 $/siège/mois.
- Entreprise: 99 $/siège/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
Choosing between a dedicated support platform and a sales-focused CRM can be tough.
We are diving into a head-to-head feature comparison to show you exactly where Zendesk’s customer support software shines and where Copper CRM excels.
1. Core Focus and Use Case
- Zendesk is a leading customer service software. Its core strength is its ticketing system, built to handle high volumes of support requests and customer conversations.
- Copper CRM is a sales CRM focused on automating the sales process and eliminating manual data entry. It is built for teams using google products or formerly g suite.
2. Google Workspace Integration
- Copper CRM wins easily here. It is built as a native chrome extension and works directly inside your gmail boîte de réception. You can access and manage your contacts and leads in one location from gmail and google.
- Zendesk offers integrations via the zendesk marketplace, but they are typically not as seamless as Copper’s deep, native integration with gmail and google calendar.
3. Ticketing and Support
- This is where zendesk support dominates. It offers a powerful ticketing systems for routing support tickets, a strong knowledge base for self-service, and the ability to create a full help center and community forums.
- Copper is a sales crm and offers very limited features for formal customer support. If your main goal is high customer satisfaction and a dedicated support team, zendesk’s customer support software is the superior platform.
4. Sales Pipeline Management
- Copper CRM is highly focused on sales, allowing sales reps to easily track deals using multiple pipelines and a visual interface. It helps sales team organize leads and companies.
- Zendesk offers a separate sales solution, Zendesk Sell, which provides a comparable sales tool and the ability to create pipelines, but it is separate from its core support tickets functionality.
5. Workflow Automation
- Zendesk uses automations to streamline the support requests and ticket handling process. You can create custom workflows for support tickets routing.
- Copper offers workflow automation (often in the Professional plan includes tier) that focuses on the sales process, such as sending automated emails or updating deals in google calendar.
6. Customer Data and Visibility
- Zendesk focuses on consolidating all customer interactions and customer data from multiple channels into the agent workspace. This helps support agents better respond to a new ticket.
- Copper pulls customer data from gmail and google to automatically manage new contacts and leads. It provides a simple solution to keep data up to date without manual data entry.
7. Rapports et analyses
- Reporting and analytics zendesk is exceptionally strong, offering deep advanced capabilities to gain insights into team’s performance, ticket resolution, and customer satisfaction.
- Copper CRM provides solid reports for tracking the sales process and sales team metrics. However, the depth of service-side data in Zendesk’s reporting and analytics zendesk is typically greater.
8. Customization and Ecosystem
- Zendesk boasts a vast zendesk marketplace where you can find custom apps and integrations to extend its functionality. It is also a very customizable platform.
- Copper’s integrations are concentrated on the Google ecosystem, using the chrome extension and google drive. This makes it an ideal solution for petite entreprise teams who live in their gmail inbox.
9. Security and Compliance
- Sécurité zendesk is a core offering. It is trusted by many customers and places a major emphasis on protecting sensitive information and minimizing costly temps d'arrêt.
- Copper provides robust security features and is a reliable tool for small to mid-sized company environments that rely on google products.
Que rechercher lors du choix d’un logiciel CRM ?
Choosing the right platform is key to improving customer experience and ensuring your clients are happy.
- Structure des prix : Understand the total cost. Does the copper crm pricing fit your budget? Is it a paid monthly subscription, and what features are available in the starter plan versus the business tier? Be aware of add ons.
- Fonctionnalités principales : Do you need a dedicated ticket systems or desk software like Zendesk, or a solution focused on contact management and sales?
- Intégration Google : For teams using gmail extension, check the seamlessness of integration with google docs, google sheets, and the browser. Does it allow you to access data or complete tasks directly from your Gmail inbox?
- Sales and Marketing: Look for key sales features like lead scoring to prioritize a new lead. Can you send bulk emails or an automated email sequence using professional email templates? Does it include marketing tools like website tracking?
- Automation: Can the platform automate tasks to save your team time?
- Caractéristiques supplémentaires : Does it offer project management capabilities? Look for new features like social messaging or live chat to support multiple channels.
- Support and Service: Does the platform offer multilingual support and work well across multiple languages? Is there a good employee experience when using it? Check for a robust help center articles section and clear support for different business hours.
- Company Ecosystem: Consider where the company is focused (e.g., san francisco for tech). Is it an other crm or a specialized other crms? Look at the overall site and compare it to major players like salesforce.
Principales conclusions :
- Consider platforms like Copper if your team heavily relies on the Google ecosystem for projects.
- Be aware that specialized support tools like Zendesk (with its zendesk’s pricing and features for social messaging and live chat) may require integration with an other crm for sales.
- The overall goal is a clear view of your customer’s order history and all customer experience points, whether through the desk software or sales tools.
- Many platforms offer a free trial, so test them out!
- Keep an eye on what former Zendesk executive tom eggemeier is building in the CRM space.
- Investigate the communication features, such as those that leverage sunshine conversations, for a more unified customer view.
Verdict final
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.
Enterprise-Grade Security:
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Frase против Elicit: какой оптимизатор контента лучший в 2025 году?
- Zendesk vs ActiveCampaign: Frase против Cowriter: какой инструмент для написания текстов на основе ИИ станет лучшим в 2025 году?
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
En savoir plus sur Copper CRM
Voici une brève comparaison de Copper CRM avec ces solutions logicielles :
- Copper CRM contre Pipedrive: Copper CRM excelle dans l'intégration de Google Workspace et la gestion des contacts, tandis que Pipedrive se concentre sur la gestion visuelle du pipeline de vente pour les organisations axées sur les ventes.
- Cuivre contre GoHighLevelCopper est idéal pour les équipes utilisant Google. Simple d'utilisation et intégré à Gmail, il est également plus performant. GoHighLevel est un outil plus complet pour les agences marketing. Il offre une automatisation plus puissante et permet de gérer plusieurs clients.
- Copper CRM contre Keap: Copper CRM offre une intégration transparente avec Google pour un CRM simplifié, tandis que Keap offre une automatisation robuste des ventes et du marketing avec des fonctionnalités étendues.
- Copper CRM contre ActiveCampaign: Copper CRM offre une intégration intuitive de Google Workspace pour la gestion des interactions avec les clients, tandis qu'ActiveCampaign se concentre sur l'automatisation avancée du marketing et la segmentation détaillée des clients.
- Copper CRM contre Hubspot: Copper CRM privilégie l'intégration approfondie de Google Workspace et la facilité d'utilisation, tandis que HubSpot fournit une suite complète d'outils de marketing, de vente et de service.
- CRM Copper contre Clickfunnels: Copper CRM est un système de gestion de la relation client, tandis que ClickFunnels est un générateur d'entonnoirs de vente spécialisé conçu pour générer des prospects et automatiser les ventes.
- CRM Copper contre Folk: Copper CRM offre une forte intégration avec Google Workspace pour la gestion des ventes et des contacts, tandis que Folk met l'accent sur une organisation et une personnalisation simples et collaboratives des contacts.
- Copper CRM vs Instantly: Copper CRM offre une expérience CRM complète avec l'intégration de Google Workspace, tandis qu'Instantly est principalement un outil de sensibilisation par e-mail pour les campagnes d'e-mails à froid.
- Copper CRM contre ClickUp: Copper CRM est un CRM spécialisé étroitement intégré à Google Workspace, tandis que ClickUp est une plate-forme de gestion du travail polyvalente qui comprend des fonctionnalités CRM, entre autres.
- Copper CRM vs Monday CRM: Copper CRM offre une expérience CRM simple et centrée sur Google, tandis que Monday CRM propose des flux de travail visuels hautement personnalisables et des fonctionnalités de gestion de projet robustes.
- CRM Copper vs CRM Capsule: Copper CRM offre une intégration approfondie de Google Workspace et de solides fonctionnalités de pipeline de vente, tandis que Capsule CRM est un gestionnaire de contacts plus simple axé sur le suivi des ventes de base.
- Copper CRM contre Insightly: Copper CRM se concentre sur l'intégration de Google Workspace et les pipelines de vente intuitifs, tandis qu'Insightly propose un CRM plus large avec gestion de projet et automatisation avancée des flux de travail.
- Comparaison entre Copper CRM et Freshsales CRM: Copper CRM fournit un CRM contextuel avec des pipelines visuels et une intégration Google, tandis que Freshsales CRM offre une notation des leads basée sur l'IA, des analyses avancées et une communication intégrée.
- Copper CRM contre Salesforce: Copper CRM offre une solution conviviale et parfaitement intégrée à Google Workspace. Salesforce est également un CRM d'entreprise complet et hautement personnalisable, doté d'un vaste ensemble de fonctionnalités.
Questions fréquemment posées
Quel CRM est le meilleur pour les petites entreprises ?
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Quel CRM offre le meilleur soutien à la clientèle ?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.
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