Choisir le bon CRM peut donner l’impression de naviguer dans un labyrinthe.
You need a system that fits ton entreprise, not just n'importe lequel company. Are you torn between SugarCRM vs Capsule CRM?
This article breaks down those differences so you can make an informed decision.
We’ll explore features, pricing, and who each CRM best suits. By the end, you’ll be confident in choosing the perfect CRM.
Aperçu
We’ve put SugarCRM and Capsule CRM through their paces.
Our team spent hours exploring each platform, from setting up accounts to testing key features.
This hands-on experience allows us to provide a real-world comparison, highlighting the strengths and weaknesses of each.
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Tarifs : Book your demo plan. The premium plan starts at $19/month.
Caractéristiques principales :
- Automatisation de la force de vente
- Assistance clientèle
- Rapports et analyses
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
Tarifs : It has a free trial. Paid plan starts at $18/month
Caractéristiques principales :
- Gestion des contacts
- Gestion du pipeline de vente
- Project Boards
What is SugarCRM?
Okay, let’s talk SugarCRM. It’s a pretty powerful CRM.
Think of it as a complete platform for managing your customer relationships.
It’s designed to help businesses of all sizes, but because of its flexibility, it’s especially popular with larger companies.
Découvrez également nos favoris Alternatives à SugarCRM…
Notre avis
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Principaux avantages
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM des données en déplacement.
- Large community: Tap into a wealth of resources and support.
Tarifs
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Essentials: $19/user/month, three users minimum.
- Standard: $59/user/month, ten users minimum.
- Avancé: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Avantages
Inconvénients
Qu'est-ce que Capsule CRM ?
Now, let’s switch gears and discuss Capsule CRM. It’s a more uncomplicated, more straightforward CRM.
Think of it as a user-friendly hub for managing your contacts and deals.
It’s an excellent option for small to medium-sized businesses that need a clean and easy-to-use system.
Découvrez également nos favoris Alternatives aux capsules…
Notre avis
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
Principaux avantages
- Gestion simple des contacts.
- Suivi facile du pipeline de vente.
- S'intègre à de nombreuses applications.
- Champs personnalisables disponibles.
- Application mobile pour un accès en déplacement.
Tarifs
- Démarreur: 18 $/utilisateur/mois.
- Croissance: 36 $/utilisateur/mois.
- Avancé: 54 $/utilisateur/mois.
- Ultime: 72 $/utilisateur/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
This analysis evaluates SugarCRM, the established leading crm known for its enterprise customization and robust sales features.
Capsule, a robust contact management system celebrated for its simplicity and affordability (from capsule crm review).
This comparison will clarify which crm platform is the better fit for enterprise-level customization versus a streamlined, relationship-focused approach for smaller teams.
1. Core Focus and Contact Management
- SugarCRM: A modular crm platform designed for enterprise use, focusing on high-level sales performance and the full sales cycle. It offers comprehensive, structured contact management suitable for large organizations.
- Capsule: A crm solution built for simplicity and ease of use, making contact management its strongest feature. It focuses on nurturing relationships and is highly rated in capsule crm reviews for its intuitive design.
2. Pricing and Scalability
- SugarCRM: Tends to be higher cost, with crm prices typically structured per user. Its sugarcrm cost often makes users look for crm alternatives, as it’s not designed to be an affordable crm.
- Capsule: Offers highly competitive crm prices and is generally an affordable crm. Its pricing is also per user, but the low capsule crm cost and free version make it highly accessible, although it lacks true sugar enterprise scale.
3. Gestion du pipeline de vente
- SugarCRM: Provides deep sales pipeline management tools, including complex routing, advanced reporting, and multiple sales pipelines capabilities suitable for sugar sell and enterprise needs.
- Capsule: Features clear, visual sales pipelines that are easy to use. While effective for the core sales process, its tools are simpler and lack the granular control and high-level sales performance analytics found in SugarCRM.
4. Marketing and Service Automation
- SugarCRM: Provides extensive marketing automation within the sugar market module and comprehensive service automation via sugar serve, offering enhanced support across the customer journey.
- Capsule: Primarily focuses on relationship management. It relies heavily on third-party integrations for advanced marketing automation and dedicated service automation, though email marketing integration is available.
5. Customization and Enterprise Features
- SugarCRM: Known for its deep ability to customize sugarcrm extensively, featuring drag and drop workflows and the powerful sugar enterprise option for complex business processes. It provides robust enhanced support.
- Capsule: Offers drag and drop workflows for basic automation and customizable sales pipelines. However, it is not an enterprise tool and lacks the deep, structural customization necessary for complex business processes.
6. Product Ecosystem and Modular Tools
- SugarCRM: A modular crm platform offering dedicated, integrated components like sugar market (marketing), sugar serve (service), and sugar sell (sales), providing a comprehensive suite of crm solutions.
- Capsule: A pure crm system designed to integrate well with other crm solutions and third-party tools via api access. It is not modular and relies on external systems for project or financial management.
7. Rapports et analyses
- SugarCRM: Features powerful, highly customizable reporting and analytics necessary for tracking sales performance across the entire enterprise, including dedicated reports for sugar market and sugar serve.
- Capsule: Provides clear, visual reporting tools essential for managing the sales cycle and customer données. These tools are effective for quick overviews but lack the deep, granular metric analysis of SugarCRM.
8. Collaboration and Project Management
- SugarCRM: Includes basic project management features designed to support sales efforts, but it is not a dedicated platform for managing projects outside of CRM context. It uses calendar integration effectively.
- Capsule: Offers simple project management features that allow users to manage tasks related to a contact or opportunity, keeping the focus entirely on the sales process and sales cycle.
9. Technical Support and Onboarding
- SugarCRM: Provides dedicated, often paid, online support and extensive onboarding, reflecting its enterprise focus. This enhanced support ensures seamless large-scale deployment.
- Capsule: Provides accessible online support and a great knowledge base, making the crm system easy to learn. Its simplicity and low sugarcrm pricing make it a preferred crm alternatives for quick setup.
What to Look for in a CRM Software?
Beyond the features we discussed, here are some additional factors to consider:
- Évolutivité : Le CRM peut-il évoluer avec votre entreprise ?
- Accès mobile : Is there a mobile app for on-the-go access?
- Ease of Implementation: How easy is setting up and getting started?
- Training and Support: What kind of training and support is offered?
- Sécurité: How secure is your data with the CRM?
- Caractéristiques spécifiques à l'industrie : Does the CRM cater to your specific industry?
- Essai/Démo gratuit : Can you try the CRM before you buy it?
- Contract Terms: What are the contract terms and cancellation policies?
- Future Integrations: Consider future integrations you might need.
Verdict final
So, which CRM comes out on top? It depends on your business.
Capsule CRM is an excellent choice for small to medium-sized businesses focused on ease of use and affordability.
It’s a solid CRM tool for managing contacts and tracking sales.
SugarCRM could be a better fit if you need more customization and advanced features and are willing to invest more.
We’ve explored these CRMs in-depth, testing them ourselves.
We’ve looked at everything from customer service to value for money.
Our goal is to help you make the best decision.
Don’t just take our word for it – click through to explore both platforms and choose the CRM that helps you connect with prospects and build your brand.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM contre Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Plus de Capsule CRM
Voici une brève comparaison de Capsule CRM avec ces solutions logicielles :
- Capsule CRM vs Pipedrive: Capsule CRM offre une solution simple pour la gestion des contacts et des ventes, tandis que Pipedrive est un outil de gestion visuelle du pipeline de vente.
- Paperpal 透過改進文法、清晰度和風格，為學術寫作提供寶貴的支援。它可以幫助您完善學術文本，確保其符合教育標準。: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM se concentre sur la simplicité et le prix pour le suivi des contacts et des ventes ; Keap offre des fonctions étendues d'automatisation du marketing et des ventes, souvent à un prix plus élevé.
- Capsule CRM vs ActiveCampaign: Capsule CRM offre une gestion solide des contacts et des pipelines, tandis qu'ActiveCampaign offre une automatisation marketing puissante, des campagnes par e-mail et une segmentation avancée.
- Capsule CRM vs Hubspot: Capsule CRM est un CRM convivial et abordable pour la gestion des interactions avec les clients ; HubSpot propose une vaste gamme d'outils de marketing, de vente et de service, avec des options gratuites et des options payantes évolutives.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM est une solution simple de gestion des contacts, tandis que Folk met l'accent sur l'organisation collaborative des contacts et leur enrichissement par des fonctionnalités modernes.
- Capsule CRM vs Instantly: Capsule CRM se concentre sur la gestion des contacts généraux et des ventes ; Instantly est conçu pour l'envoi automatisé d'e-mails froids et l'engagement commercial.
- Capsule CRM vs Clickup: Capsule CRM est une solution de gestion de la relation client dédiée, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui comprend des fonctionnalités de gestion de la relation client ainsi que de gestion des projets et des tâches.
- Capsule CRM vs Monday CRM: Capsule CRM offre une gestion simple des contacts et du pipeline de vente ; Monday CRM offre des flux de travail visuels hautement personnalisables et des fonctions étendues de collaboration d'équipe.
- Capsule CRM vs Insightly: Capsule CRM met l'accent sur la facilité d'utilisation et le suivi des contacts, tandis qu'Insightly propose un CRM plus complet avec des fonctions avancées de gestion de projets.
- Capsule CRM vs Freshsales CRM: Capsule CRM privilégie la simplicité dans la gestion des ventes et des contacts, tandis que Freshsales CRM offre une plateforme de vente plus robuste avec des informations alimentées par l'IA et des analyses avancées.
- Capsule CRM vs Salesforce: Capsule CRM est idéal pour les petites et moyennes entreprises à la recherche d'un CRM simple et abordable ; Salesforce est un CRM d'entreprise doté d'une personnalisation et d'une évolutivité étendues pour les grandes organisations.
- Capsule CRM vs Zendesk: Capsule CRM se concentre sur les ventes et la gestion de la relation client, tandis que Zendesk est principalement une plateforme de service client qui excelle dans les solutions de billetterie et d'assistance.
Questions fréquemment posées
Is SugarCRM free?
No, SugarCRM offers paid plans. They do not have a free version, but they offer a free trial so that you can test it out.
Is Capsule CRM good for small businesses?
Yes, Capsule CRM is a popular choice for petites entreprises. It’s easy to use and affordable.
Quel CRM est le plus facile à apprendre ?
Capsule CRM is generally considered easier to learn. Its interface is more intuitive.
Can I integrate my email marketing with these CRMs?
Yes, both CRMs offer integrations with email marketing platforms, though SugarCRM typically has more options.
Quel CRM offre la meilleure assistance à la clientèle ?
Both CRMs offer customer support, but user reviews suggest that Capsule CRM is known for its responsive customer service.
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