LogMeIn Resolve Review: Take Control of Your IT Support in 2026?

Fatigué d'un support informatique réactif qui vous fait prendre du retard ?

LogMeIn Resolve promet une approche proactive, vous donnant les moyens de prendre le contrôle.

Mais en 2025, tiendra-t-elle vraiment ses promesses ?

Many are asking: Can this platform streamline your support workflows and boost efficiency?

This LogMeIn Resolve review dives deep into its features, pricing, and real-world performance to help you decide if it’s the right solution to master your IT challenges this year.

Let’s explore if LogMeIn Resolve can be your key to seamless IT support.

LogMeIn Résoudre

Ready to streamline your IT support? 85% of users report improved efficiency with LogMeIn Resolve, and with plans starting at just $23/month, you can experience the power of unified remote access and support.

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Qu'est-ce que LogMeIn Resolve ?

Avez-vous déjà eu besoin d'aide avec votre ordinateur ou votre téléphone ?

LogMeIn Resolve is software that lets someone far away help you fix problems on your device.

It is like having a tech friend who can help you from anywhere!

Cette application aide les entreprises à assister leurs employés ou leurs clients lorsqu'ils rencontrent des problèmes techniques.

Instead of going to someone’s office, the expert can connect to their computer or phone using LogMeIn Resolve.

GoTo Resolve supports remote access and support through a web browser without requiring downloads.

Cela permet de gagner du temps et facilite l'obtention d'aide.

The pricing for this software depends on how many people need to use it.

You might also hear it called GoTo Resolve, which is the same thing!

GoTo Resolve is an all-in-one Gestion informatique suite purpose-built for today’s IT support challenges and is primarily used by small and midsize businesses.

Qui a créé LogMeIn Resolve ?

LogMeIn Resolve is now under the GoTo family.

Ses origines remontent à 2003 avec la création de 3 am Labs à Budapest.

Over the years, 3 am Labs became LogMeIn, Inc., and in 2017, it joined forces with Citrix’s GoTo products.

In 2022, the company rebranded as GoTo, bringing LogMeIn Resolve under its umbrella.

The company is continuing the original vision of easy and secure remote support.

Principaux avantages de LogMeIn Resolve

Voici quelques fonctionnalités intéressantes que LogMeIn Resolve peut offrir à vous et à votre équipe :

• Support team efficiency: It gives your support agents the tools they need to fix problems quickly, making everyone happier.
• Tarification flexible : The options fit different business sizes, so you don’t pay for more than you need.
• Accès sans surveillance : This feature lets your team fix issues or apply updates even if the user isn’t at their computer.
• Ticket tracking: Every problem reported becomes a ticket, so nothing gets missed.
• Collaboration au sein de l'équipe : Si un agent a besoin d'aide, il peut facilement faire appel à un autre membre de l'équipe pour résoudre plus rapidement les problèmes complexes.
• Faster resolution: With tools like remote control and screen sharing, your agent can see exactly what’s wrong and fix it quickly.
• Sécurité measures: LogMeIn Resolve uses strong security measures to protect your data and your customers’ information.
• Compatibilité des appareils : Your support team can likely connect to the device and help, whether it is a Windows, Mac, Androïde, or iOS device.
• Gestion centralisée : GoTo Resolve centralizes IT management tools, which saves costs and improves IT team productivity by addressing issues before escalation.

Best Features of LogMeIn Resolve

GoTo Resolve offers a smart way to handle tech problems for your organization.

This service is built to help you triage problems and fix issues quicker for all your clients.

It has many great features that faire managing hardware and software very simple.

Whether you use the desktop app or a browser, it gives you the support capabilities you need.

1. Mobile Device Management

Having mobile device support is very important today.

This feature lets you manage remote appareils like phones used by employees.

You can enable security settings or install an app without touching the phone.

It helps you keep the whole organization safe and connected.

2. Location Tracking

It is easy to lose track of hardware when people work from home.

This tool helps you find remote devices quickly if they go missing.

There is a high demand for this to stop theft and keep data safe.

It is one of the extra features that protects your company’s money.

3. Gestion des correctifs

Keeping Windows and Mac computers updated can be a hard task.

This feature lets you download and install updates for everyone at once.

It is a form of proactive support that stops bugs before they start.

You can see which remote devices need a file update from your screen.

4. Endpoint Protection

Endpoint protection acts like a digital shield for every computer in your service.

It helps you receive requests and fix them while keeping hackers away.

This tool makes sure that every connection to your clients is safe.

It is a powerful part of the all-in-one system.

5. Zero-Trust Security

This is one of the most advanced features for keeping data private.

It uses two-factor authentication to make sure only the right person gets in.

The system is limited so that even with a password, a hacker cannot steal everything.

It makes your tech support much stronger and more trusted.

6. Remote Execution

You can run a script or a task on a faraway computer with ease.

This lets you automate work so you don’t have to do it by hand every time.

It helps your team handle a big request from many employees at once.

You can do this right from the desktop app or the web console.

7. Built-in Antivirus

GoTo Resolve offers a way to stop viruses before they hurt your clients.

This endpoint protection stays on guard all day and night.

If it finds a bad file, it stops it from spreading to other remote devices.

It helps the whole organization stay healthy and fast.

8. Onboarding Center

The setup for new users is very fast and simple.

It helps new users learn how to use the service without a long wait.

The Onboarding Center shows you how to download the right tools.

This makes the start of your journey easy to use.

9. Intégrations puissantes

You can use Microsoft Teams to chat and solve problems.

Conversational ticketing lets you receive requests right inside the chat.

This helps you triage problems without switching between many apps.

It is a great way to keep employees happy and working.

10. Software Assets

Keeping track of every file and app on every computer is a big job.

This feature shows you exactly what is on all your remote devices.

It helps you see if someone needs to install new software.

Knowing your software assets helps with compliance and planning.

Tarification

GoTo Resolve provides a 14-day free trial with no credit card information required.

GoTo Resolve allows users to add more agents and devices for an extra fee during the billing stage.

All paid plans include 24/7 email, chat, and phone support.

GoTo Resolve offers flexibility and scalability, catering to the needs of small to mid-sized businesses and supporting remote work models.

Avantages et inconvénients

Alternatives à LogMeIn Resolve

LogMeIn Resolve Compared

Expérience personnelle avec LogMeIn Resolve

Notre équipe de support technique a récemment mis en place LogMeIn Resolve, ce qui a sensiblement amélioré nos opérations quotidiennes.

The transition was smooth thanks to the intuitive onboarding center.

Users appreciate GoTo Resolve for its ability to create tickets and track progress effortlessly.

• Accès à distance transparent : The ability to access desktop and Android devices through the mobile app is a game-changer.
• Sécurité: The zero-trust framework, requiring personal signature keys, gives us peace of mind.
• Gestion des tâches : Remote execution allows us to run scripts and automate routine tasks.
• Visibilité: Clear visibility into software assets has helped with compliance.
• RMM Tools: Proactive monitoring allows us to address issues before they escalate.

Réflexions finales

Deciding whether to go with GoTo Resolve (formerly GoTo Assist) depends on your needs.

It offers strong support capabilities to help you fix issues more quickly than before.

With tools like conversational ticketing through Microsoft Teams and Slack, your team can chat with users and solve problems fast.

The platform provides valuable online resources, including webinars and community support.

The free version allows up to three agents, making it great for small teams.

If you need more power, the paid plans (Basic and Standard) are billed annually.

Ready to transform your IT workflow?

Try LogMeIn Resolve today to simplify your support and keep your devices secure!

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