📊 Unsere Testergebnisse:
- 🎯 Kontaktmanagement: Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — Salesforce gewinnt.
- ⚡ Vertriebsautomatisierung: Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow Bauherr on depth — Salesforce gewinnt.
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — Agiles CRM setzt sich durch
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including QuickBooks) vs Agile CRM’s smaller library — Salesforce gewinnt.
- 📊 Berichterstattung & Analysen: Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — Salesforce gewinnt.
Choosing between Salesforce vs Agile CRM comes down to a single Frage.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small Geschäft growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s beste CRM and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
Überblick
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
Was ist Salesforce?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
Salesforce
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your Geschäft wächst.
Preis der Salesforce
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| Planen | Preis | Am besten geeignet für |
|---|---|---|
| Grundlagen | 25 $/Nutzer/Monat | Kleinunternehmen, die gerade erst anfangen |
| Professional | 75 $/Nutzer/Monat | Wachsende Vertriebsteams benötigen ein umfassendes CRM-System. |
| Unternehmen | 150 $/Nutzer/Monat | Larger clients with advanced needs |
Pricing verified March 2026.
Kostenlose Testversion: Salesforce offers a 30-day free trial. No credit card required to get started.
Geld-zurück-Garantie: Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 Notiz: All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ Warnung: Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Wichtigste Vorteile von Salesforce
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- Einstein AI & Agentforce: Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- AppExchange Marketplace: Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
- Vollständige Kundensicht: Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- Echtzeit-Datenwolke: Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- Für Wachstum geschaffen: Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
Salesforce: Vor- und Nachteile
✅ Vorteile
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌ Nachteile
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very Kleinunternehmen Teams
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
Was ist Agile CRM?
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in Indien und die Philippinen.
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
Agile CRM
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
Agile CRM-Preisgestaltung
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| Planen | Preis | Am besten geeignet für |
|---|---|---|
| Frei | Kostenlos (bis zu 10 Benutzer) | Startups and solopreneurs |
| Anlasser | 8,99 $/Nutzer/Monat | Small business teams needing automation |
| Regulär | 29,99 $/Nutzer/Monat | Wachsende Marketingteams |
| Unternehmen | 47,99 $/Nutzer/Monat | Größere Unternehmen, die erweiterte Unterstützung benötigen |
Pricing verified March 2026.
Kostenlose Testversion: Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
Geld-zurück-Garantie: Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 Notiz: Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ Warnung: Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
Wichtigste Vorteile von Agile CRM
Darum zeichnet sich Agile CRM für kleine Unternehmen aus:
- Kostenlose Version für 10 Benutzer: Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- Einfache Einrichtung: Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
Agile CRM: Vor- und Nachteile
✅ Vorteile
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌ Nachteile
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
Funktionsvergleich
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| Besonderheit | Salesforce | Agile CRM |
|---|---|---|
| Startpreis | 25 $/Nutzer/Monat | Kostenlos (ab 8,99 $) |
| Kostenlose Version | ❌ | ✅ (bis zu 10 Benutzer) |
| Kontaktmanagement | ✅ Complete view | ✅ 360° view |
| Marketing-Automatisierung | ✅ Marketing Cloud | ✅ Built-in tools |
| Verkaufsgamifizierung | ❌ | ✅ |
| KI-Agent | ✅ Einstein + Agentforce | ✅ Basic (2026) |
| Apps & Integrationen | ✅ 5,000+ on AppExchange | ✅ Smaller library |
| Benutzerdefinierte Berichterstellung | ✅ Tableau-basiert | ❌ Nur Basisversion |
| Am besten geeignet für | Mittelgroße bis große Unternehmen | Kleine und mittlere Unternehmen |
1. Kontaktmanagement
Salesforce: Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
Agiles CRM: Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for KMU sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. Vertriebsautomatisierung
Salesforce: Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
Agiles CRM: Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ Warnung: Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. Analysen und Berichte
Salesforce: Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
Agiles CRM: Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. KI-Funktionen
Salesforce: Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
Agiles CRM: In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ Testergebnis: Salesforce's KI-Tools are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. Marketingautomatisierung
Salesforce: Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
Agiles CRM: Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
Salesforce: Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
Agiles CRM: Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. Integrationen & Apps
Salesforce: Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
Agiles CRM: Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, Zapier, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ Warnung: If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. Vertriebspipeline-Management
Salesforce: Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
Agiles CRM: Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. Preisgestaltung und Kosten
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| Tarifstufe | Salesforce | Agile CRM |
|---|---|---|
| Frei | ❌ Kein kostenloser Tarif | ✅ Kostenlos (bis zu 10 Benutzer) |
| Einstiegslevel | 25 $/Nutzer/Monat (Grundlagen) | 8,99 $/Nutzer/Monat (Starter-Paket) |
| Mittleres Preisniveau | 75 $/Nutzer/Monat (Professionell) | 29,99 $/Nutzer/Monat (Standard) |
| Vollständiges Finanzmanagement | 150 $/Benutzer/Monat (Unternehmensversion) | 47,99 $/Benutzer/Monat (Unternehmensversion) |
Salesforce: The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
Agiles CRM: Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
Verschiedene Szenarien
| Falls Sie Folgendes benötigen: | Wählen | Warum |
|---|---|---|
| A free CRM for a small business | Agile CRM | Free version for 10 users |
| Best CRM for enterprise scale | Salesforce | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | Salesforce | Einstein AI + Agentforce |
| Sales gamification & leaderboards | Agile CRM | Built-in for sales teams |
| 5,000+ apps to integrate | Salesforce | Largest AppExchange in industry |
| All in one crm for SMBs | Agile CRM | Sales, marketing & service together |
| Deep reporting and analytics | Salesforce | Tableau-powered visual analytics |
💰 Ihr Budget
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 Dein Tech-Stack
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 Ihr Verkaufsprozess
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓 Dein Erfahrungslevel
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 Kostenlose Testversionen und Demos
Beide Plattformen bieten die Möglichkeit, sie vor dem Kauf zu testen. Der kostenlose Tarif von Agile CRM ist für bis zu 10 Nutzer unbegrenzt gültig. Salesforce bietet eine 30-tägige kostenlose Testphase für seine kostenpflichtigen Tarife an.
🛟 Supportoptionen
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
Umstellungsleitfaden
Nutzen Sie bereits eines dieser Tools? Hier erfahren Sie, was Sie beim Wechsel erwartet.
🔄 Wechsel von Salesforce zu Agile CRM?
✅ Was Sie davon haben:
- A free version that covers up to 10 users immediately
- Integrierte Vertriebsgamifizierung mit Ranglisten und Auszeichnungen
- Significantly lower monthly costs and no setup fee
❌ Was Sie verlieren werden:
- Einstein AI- und Agentforce-KI-Agentenfunktionen
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋 So wechseln Sie:
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 Wechsel von Agile CRM zu Salesforce?
✅ Was Sie davon haben:
- Einstein AI und Agentforce für intelligente Automatisierung
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ Was Sie verlieren werden:
- The free version — Salesforce has no permanent free tier
- Integrierte Vertriebsgamifizierungsfunktionen
- The simple, fast all in one crm setup experience
📋 So wechseln Sie:
- Export your contacts, customer data, and deals from Agile CRM
- Starten Sie Ihre 30-tägige kostenlose Testversion von Salesforce und konfigurieren Sie Ihre Organisation.
- Use the Data Import Wizard and connect your apps from AppExchange
Endgültiges Urteil
| Kategorie | Gewinner |
|---|---|
| 💰 Preisgestaltung | Agile CRM |
| 🤖 AI Agent & Automation | Salesforce |
| 📊 Reporting & Analysen | Salesforce |
| 🔌 Apps & Integrations | Salesforce |
| 🎯 Vertriebsautomatisierung | Salesforce |
| 🎮 Gamifizierung des Vertriebs | Agile CRM |
| 👶 Benutzerfreundlichkeit | Agile CRM |
| 🚀 Scalability & Enterprise | Salesforce |
| 🏆 Gesamtsieger | Salesforce |
🏆 GEWINNER: SALESFORCE
Salesforce gewinnt 5 von 8 Kategorien.
Ideal für: enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
Salesforce und Agile CRM sind für ganz unterschiedliche Teams konzipiert.
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Mehr zu Salesforce im Vergleich
Here’s how Salesforce stacks up against other crm solutions:
Salesforce punktet bei: advanced ai agent, enterprise scalability, AppExchange depth
HubSpot punktet in folgenden Bereichen: Kostenlose CRM-Version, einfachere Einrichtung, integrierte Marketing-Tools
Salesforce punktet bei: market leadership, AI capabilities, integration apps library
Zoho CRM punktet in folgenden Bereichen: lower pricing, free plan availability, broader software suite
Salesforce punktet bei: vollständige CRM-Suite, KI-Automatisierung, Unternehmensfunktionen
Pipedrive Siege bei: Einfachheit, visuelles Pipeline-Design, niedrigerer Einstiegspreis
Salesforce punktet bei: scalability, app library size, advanced analytics
Freshsales punktet bei: Kostenloser Tarif, integriertes Telefon und E-Mail, schnellere Einarbeitung
Mehr zu Agile CRM im Vergleich
Here’s how Agile CRM stacks up against other CRM tools and platforms:
Agile CRM punktet bei: free version, simple pricing, ease of search and setup
GoHighLevel Siege bei: Agenturfunktionen, White-Label-Funktionen, Funnel-Builder
Agiles CRM vs. Keap
Agile CRM punktet bei: free plan, lower entry price, gamification for sales
Keap gewinnt durch: mature email marketing automation, ecommerce features, better deliverability
Agile CRM punktet bei: free plan, built-in helpdesk, all in one CRM simplicity
ActiveCampaign Siege bei: E-Mail-Automatisierungstiefe, Zustellbarkeit, Segmentierung
Agile CRM punktet bei: integrierte Telefonie, spielerische Vertriebsanimation, günstigere Preisgestaltung
HubSpot punktet in folgenden Bereichen: brand recognition, free tools depth, marketing app library
Agile CRM punktet bei: full CRM features, contact management, helpdesk and service tools
ClickFunnels Siege bei: funnel building, landing pages templates, upsell sequences
Agile CRM punktet bei: automation features, free plan, helpdesk for customer service
Volk Siege bei: modern UI, LinkedIn enrichment, relationship intelligence
Agiles CRM vs. Sofort
Agile CRM punktet bei: full CRM capabilities, contact management, free version
Gewinnt sofort bei: Kaltakquise per E-Mail volume, deliverability, warmup tools
Agiles CRM vs. ClickUp
Agile CRM punktet bei: CRM-spezifische Funktionen, integrierte Telefonie, Marketingautomatisierung
ClickUp gewinnt in: project management depth, free plan generosity, team collaboration
Agile CRM punktet bei: integrierte Marketing- und Servicefunktionen, Telefonie, kostenloser CRM-Plan
Montags-CRM-Erfolge bei: Visuelles Workflow-Design, Teamzusammenarbeit, übersichtlichere Benutzeroberfläche
Agile CRM punktet bei: marketing automation, gamification, all in one CRM scope
Capsule CRM Siege bei: Einfachheit, übersichtlichere Benutzeroberfläche, besseres mobiles Erlebnis
Agile CRM punktet bei: Kostenloser Plan, spielerische Vertriebsanimation, integrierter Helpdesk
Insightly punktet in folgenden Bereichen: Projektmanagement-Integration, Google Workspace-Tiefe
Agile CRM punktet bei: gamification, all in one pricing, free plan scope
Freshsales CRM punktet mit: UI-Design, KI-gestütztes Lead-Scoring, E-Mail-Zustellbarkeit
Agile CRM punktet bei: CRM-Funktionen, Vertriebstools, Verfügbarkeit eines kostenlosen Plans
Zendesk punktet in folgenden Bereichen: Kundensupport-Umfang, Ticketmanagement, Enterprise-Service-Tools
Häufig gestellte Fragen
Lohnt sich Salesforce für kleine Unternehmen?
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
Ist Agile CRM wirklich kostenlos?
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
Welches CRM-System ist insgesamt erfolgreich – Salesforce oder Agile CRM?
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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