How to Use Atera Remote Access Feature in 2025

Having trouble fixing computers from afar?

It’s a pain to drive to every client. Slow tools make your job harder.

You need a fast and easy way to help people, no matter where they are.

Atera can fix these problems. It makes remote computer help simple.

This guide shows you how to use Atera Remote Access Feature in 2025.

You’ll learn how to get set up and use all its best parts.

Get ready to make your IT work much easier.

Understanding Atera Remote Access

Have you ever wondered what “remote access” truly means in today’s IT world?

It’s more than just seeing another computer screen.

Atera’s remote access enables you to resolve issues from anywhere.

It’s built right into their main IT management system.

This means all your tools work together smoothly.

What is Atera Remote Access?

Atera Remote Access enables you to connect to a computer or device from a remote location. 

You can see its screen and control it as if you were right there.

It’s a key part of Atera’s platform.

This feature is compatible with popular tools such as Splashtop, AnyDesk, and TeamViewer.

Atera can even install these tools for you if they are not already there.

Why Atera’s approach stands out

Atera makes remote help easy. It’s fast and simple to use. You can choose how you connect.

Do you need to connect without the user being there?

That’s “unattended” access. Or do you need the user to approve your connection?

That’s “attended” access. This choice helps you work smarter.

Atera also helps with work-from-home setups.

This means your customer can get help easily, even if they are not in the office.

Key benefits for IT professionals and MSPs

Using Atera for remote access brings numerous benefits. 

You save time and money by not having to drive to every job. You can fix problems faster.

This makes your customer happy. You can also help more people because it’s so quick.

Each remote session is smooth and secure.

This helps you manage many computers easily. It makes your job much more effective.

Setting Up Atera Remote Access

Ready to start helping your clients from anywhere?

Setting up Atera’s remote access is straightforward.

There are a few simple things you need to do first.

Let’s review how to prepare everything.

1. Pre-requisites for successful remote access

Before you can connect to a computer, a few items must be in place:

• Atera Agent Installed: The Atera agent must be on the computer you want to reach. This small program enables Atera to communicate with the device.
• Remote Access Software: You need a remote access tool. Atera works with popular remote access solutions like Splashtop, AnyDesk, and TeamViewer. Atera can often install these automatically for you.
• Network Ready: Make sure your network allows the connection. This sometimes means checking firewalls. Atera usually tells you what’s needed.

2. Step-by-step setup guide

Here’s how to get your remote access working with Atera:

Installing the Atera Agent:

• This agent is key. You can install it on one computer or many at once.
• It helps Atera manage the device and lets you connect remotely.

Selecting Your Preferred Remote Access Tool:

• Log into your Atera account.
• Go to settings to select your preferred remote tool (such as Splashtop Remote).
• Atera will help you set it up.

Configuring User Permissions:

• Decide who on your team can use the remote access feature.
• You can restrict or allow access for different users. This keeps things secure.

Enabling “Work from Home” Access:

• Do you need to provide remote access to employees’ office computers?
• Atera has special steps in place to make this process easy and safe. This helps users get their work files.

Once these steps are done, you’re ready to connect! You can now help users and manage devices remotely with ease.

Mastering the Connection

Now that you’re all set up, let’s explore how to utilize Atera’s remote access.

Connecting to a computer and fixing problems is simple with the right steps.

1. Initiating a remote session

Starting a remote connection is quick and easy:

1. Find the Device: First, open Atera and find the computer you want to connect to. It’s usually listed in your main dashboard.
2. One-Click Connect: Look for the remote access button. It often looks like a small screen icon. Click it, and Atera will start the connection process.
3. Choose Your Type: Atera will ask if you want “attended” or “unattended” access.

• Attended means the user sees what you’re doing and can accept your connection.
• Unattended means you can connect even if no one is at the computer. This is great for after-hours work.

2. In-session features for maximum productivity

Once connected, Atera provides you with numerous tools to assist the user.

These tools make sure you can do your job well:

• File Transfer: Need to send a document or get a log file? You can easily move files back and forth between your computer and the remote one. This saves a lot of time.
• Chat with the User: Sometimes you need to talk to the person you’re helping. A built-in chat feature allows you to send messages during the remote session.
• See All Screens: If the user has more than one monitor, Atera allows you to view all of them simultaneously. No more guessing which screen has the problem.
• Full Control: You have full control of the mouse and keyboard. This allows you to work just as if you were sitting right in front of the computer.
• Windows Actions: You can perform important tasks, such as pressing Ctrl+Alt+Delete. This is helpful for opening the Task Manager or logging in.

Atera also lets you access many important parts of the remote computer directly.

This includes the Command Prompt for text commands, or the Task Manager to see what programs are running.

You can even access the Registry Editor for advanced fixes.

3. Pro Tips for a Smooth Remote Experience

Want to make your remote sessions even better?

• Adjust Display Settings: Sometimes, the remote screen may appear blurry or slow. You can often change the display settings to make it clearer.
• Handle Prompts: If the user is present, they may see pop-ups requesting approval of your connection. Tell them to click “yes” or “allow.”
• Use Shortcuts: Learn keyboard shortcuts for your remote tool. They can make you much faster.

By utilizing these features and tips, you’ll become proficient in using Atera Remote Access to deliver prompt and effective support.

Advanced Capabilities and Integrations

Atera is always getting smarter. In 2025, it will feature even more advanced capabilities to assist you.

These go beyond just connecting to a computer.

They help you work smarter and faster.

1. Atera’s AI-Powered Remote Support

Imagine having a smart helper for every job. Atera’s AI tools are like that:

• AI Copilot: This intelligent tool can help you identify problems even before you begin a remote session. It can help identify potential issues based on past problems.
• IT Autopilot: This feature helps automate common tasks. It can even suggest ways to fix things on its own.
• Smart Summaries: After a remote session, the AI can generate a concise report of your actions. This saves you time writing notes.

2. Scripting and Automation

You can automate many tasks with Atera. This is called scripting:

• Run Scripts Remotely: You can write small programs (scripts) and have Atera execute them on multiple computers simultaneously. This is great for fixing common issues.
• Automatic Updates: Atera can help with patch management. This means it can ensure software and systems are always up to date without requiring manual updates. It can also install new programs for you.

3. Mobile App Support

Are you away from your desk? No problem!

• Atera has a mobile app. You can use it on your phone or tablet.
• This means you can start a remote session or check on a device even when you are on the go.

4. Integration with other Atera modules

Atera works together like a team. All its parts talk to each other:

• Ticketing System: When a customer has a problem, they create a ticket. Atera links this ticket directly to the device, so you know exactly what the issue is.
• Alerts: If a device has a problem, Atera sends you a warning. This alert can quickly prompt you to initiate a remote session to resolve the issue.
• Asset Management: Atera knows all about your devices. This information is linked to the remote access feature. So, you know exactly what kind of computer you are connecting to.

These advanced tools help you resolve issues more quickly and maintain smooth operation. 

They show you how to use Atera Remote Access Feature to its fullest in 2025.

Security Best Practices

When you connect to someone’s computer, keeping it safe is very important.

You’re looking at their private files and programs.

Let’s see how to keep your Atera remote sessions secure.

1. Why Security Matters

Think of remote access like having a key to a friend’s house.

You wouldn’t want just anyone to have that key, right? 

It’s the same with computers. If a bad person gets in, they could:

• Steal private information.
• Break the computer.
• Cause big problems for your customer.

Therefore, keeping your remote connections secure is essential.

2. Atera’s Built-in Security

Atera already has strong security tools to help you. They work hard to protect your connections:

• Strong Codes: Atera scrambles your data with special codes. This makes it hard for others to spy on your remote session.
• Two-Step Login (2FA): This is like having two locks. Even if someone knows your password, they cannot access your Atera account without a second code. Always enable this!
• Device Checks: Atera ensures you’re connecting to the correct computer.
• Privacy Mode: You can activate a dark screen on the remote. Or you can lock it during a session. This keeps your work private.

3. Your Part in Security

Even with Atera’s help, you need to do your part. Here’s what you should do:

• Use Good Passwords: Always use strong, different passwords for your Atera account. Change them often.
• Check Logs: Look at the records in Atera. They show who connected and when. If something appears unusual, investigate it.
• Limit Access: Provide remote access only to those who truly need it. You can set rules for this.
• Teach Users: Tell your customers about safe remote sessions. For example, instruct them not to share their screen if you’re not around.
• Secure Computers: Ensure every computer has effective antivirus software. This stops bad programs.

Following these steps helps make your remote work safe and effective for everyone.

Conclusion

We’ve covered a lot about how to use Atera Remote Access Feature.

You now know how to set it up. You also know how to use its smart tools.

Remember, Atera helps you fix problems from anywhere.

This saves you time and money. It also makes your customers happier.

Atera keeps making its remote tools better.

It helps you work faster and smarter.

So, start using Atera’s remote access today. See how it changes your IT work.

It will help you build a stronger, safer IT setup for 2025 and beyond.

Frequently Asked Questions