Are you an IT pro struggling with too many tools?
It’s a common problem.
Juggling different software for monitoring & patching can be a headache.
You need a solution that simplifies your daily tasks & keeps your clients happy.
In this guide, we’ll compare Atera vs ManageEngine to help you choose the right one.
We’ll examine what each tool has to offer. We’ll cover their strengths and weaknesses.
Let’s dive in!
Overview
We have thoroughly tested both Atera and ManageEngine platforms.
Our hands-on experience and in-depth exploration of their features have informed this detailed comparison.
We aim to demonstrate the strengths of each tool.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
Pricing: It has a free plan. Paid plan starts at $129/month
Key Features:
- Get top-tier Remote Monitoring
- AI Agents
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Explore ManageEngine’s diverse IT solutions to match your enterprise needs precisely. Get a tailored quote and empower your IT.
Pricing: It has a free Download option. Custom quote available.
Key Features:
- IT Service Management
- Unified Endpoint Management
- Network Monitoring
What is Atera?
Atera is a cloud-based IT management platform.
It combines all the tools you need into one convenient spot.
Think of it as your all-in-one IT helper.
It’s built for both IT departments and managed service providers (MSPs).
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot. Get 97% patch success and boost productivity by 11-13 hours weekly.
Key Benefits
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Pricing
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Cons
What is ManageEngine?
ManageEngine offers a wide range of IT management products.
It’s like a big toolbox, with a specific tool for almost any IT need.
This makes it ideal for larger businesses that require highly specialized solutions.
Ready for powerful IT management? Dive into ManageEngine’s extensive tools. Discover the right fit to optimize your operations today!
Key Benefits
- Broad Product Portfolio: Choose from over 90 different IT management tools.
- On-Premises or Cloud: Deploy software where it fits your business best.
- ITSM and Operations Focus: Strong emphasis on service desk and network monitoring.
- Robust Automation: Automate complex IT workflows, saving up to 50% in manual effort.
- Customizable Solutions: Tailor products to fit unique business requirements.
- Comprehensive Endpoint Management: Manage over 1,000 devices from a single console.
- Detailed Reporting & Analytics: Get deep insights with over 200 pre-built reports.
- Strong Security Features: Includes vulnerability management and privileged access.
- Extensive Integrations: Works well with other Zoho products and third-party tools.
- Scalable for Enterprises: Handles large, complex IT environments with ease.
Pricing
ManageEngine offers a free download option, but their pricing is not transparent; you have to request for a custom quote.
Pros
Cons
Feature Comparison
Choosing the right IT management tool is crucial.
Let’s dive into a direct feature-by-feature comparison of Atera and ManageEngine.
We’ll examine how each platform compares across key areas that matter most to IT professionals.
1. AI Features
- Atera: Heavily invests in AI, featuring AI Copilot and IT Autopilot. AI Copilot assists technicians with tasks such as auto-summarizing tickets, generating scripts, and suggesting solutions. IT Autopilot aims to resolve Tier-1 issues for end-users, reducing manual workload autonomously.
- ManageEngine: Integrates AI across its various products, focusing on areas like AI-driven automation, proactive maintenance, anomaly detection, and predictive analytics. For example, their AI can help in IT security, IT monitoring, and even generate insights from data.
2. RMM
- Atera: Offers a strong, all-in-one platform for remote monitoring and management. It helps you keep an eye on all your devices in real-time and automate many tasks.
- ManageEngine: Provides robust RMM capabilities, often through ManageEngine Endpoint Central or OpManager. It allows you to centralize the monitoring and management of various endpoints.
3. Helpdesk & Ticketing
- Atera: Features an intuitive helpdesk and ticketing system. It helps you manage and troubleshoot issues efficiently, improving response times.
- ManageEngine: Offers comprehensive helpdesk solutions, like ServiceDesk Plus, with strong functionality for ticket management, automation, and a self-service portal.
4. Patch Management
- Atera: Provides automated patch management to keep software up to date and secure. It simplifies the process of deploying patches across all your devices.
- ManageEngine: Excels in patch management, especially with ManageEngine Endpoint Central. It offers detailed control over patching, including testing and approval processes.
5. Ease of Use & User Experience
- Atera: Known for its ease of use and intuitive interface. It aims to provide a smooth user experience for IT professionals.
- ManageEngine: While powerful, some real user reviews suggest that its interface can be less intuitive and may have a steeper learning curve, which can impact overall usability.
6. Scalability
- Atera: Designed with scalability in mind, especially with its per-technician pricing model, allowing you to manage unlimited devices.
- ManageEngine: Offers strong scalability across its various products, capable of handling large and complex enterprise environments.
7. Customer Support
- Atera: Praised for its responsive customer support and quick response times, often available via live chat. Their support team aims for fast resolutions.
- ManageEngine provides customer support through various channels; however, some real user feedback indicates inconsistent response times and challenges with resolving complex issues.
8. Value for Money
- Atera offers excellent value for money with its all-in-one platform and predictable per-technician pricing, especially for MSPs managing numerous endpoints.
- ManageEngine offers strong functionality and a wide range of tools, but its modular pricing can make calculating the overall value for money less straightforward, depending on your specific needs.
What to look for when choosing an IT management platform?
When picking an IT management tool, you want something that truly helps. Think about these key points to make the right choice for your business:
- Integration: Does it work well with your existing tools? A good system talks to your other software.
- Automation: Can it handle repetitive tasks for you? This saves a lot of time and effort.
- Reporting: Does it give you clear reports and insights? You need to stay informed about what’s happening.
- Support: Is their customer support responsive and helpful? You’ll need them sometimes.
- Mobile Access: Can you manage things on the go with a good mobile app? This is super handy.
- Security Features: Does it safeguard your data and systems with robust security? Crucial in today’s world.
- Vendor Roadmap: What are their plans for future updates and features? You want a platform that grows.
Final Verdict
After looking closely at both Atera and ManageEngine, we picked Atera as the winner for most IT pros.
It brings everything you need into one easy-to-use package.
Its simple pricing and focus on AI features make it a smart choice for 2025.
This means less hassle and more time for you.
We’ve spent a lot of time testing these tools so that you can trust our advice.
Frequently Asked Questions
What is the main difference between Atera and ManageEngine?
Atera is an all-in-one RMM/PSA solution for MSPs, offering per-technician pricing. ManageEngine offers a suite of diverse IT management tools, often sold separately, suitable for various enterprise needs.
Is Atera good for small businesses or large enterprises?
Atera is highly suited for small to medium-sized MSPs and IT departments due to its straightforward pricing and integrated platform, but its scalability can also benefit larger teams.
Can ManageEngine products be integrated?
Yes, ManageEngine products are designed to integrate well within their ecosystem, offering a comprehensive solution when multiple tools are used together for IT management.
Which platform offers better customer support?
Atera generally receives praise for its responsive customer support and quick resolution times, often through live chat. ManageEngine’s support can vary depending on the specific product.
Is Atera or ManageEngine better for remote monitoring?
Both offer strong remote monitoring capabilities. Atera provides it as part of its integrated platform, while ManageEngine offers robust solutions, such as Endpoint Central and OpManager, for comprehensive remote monitoring.
