Zendesk vs Capsule CRM: A Detailed Comparison in 2025

选择正确的 客户关系管理 can feel overwhelming, right?

There are so many 选项。

Two popular choices are Zendesk and Capsule 客户关系管理.

 But how do you know which one is best 为你?

This article breaks down Zendesk vs Capsule 客户关系管理 in plain English. 

概述

We’ve spent hours exploring Zendesk and Capsule 客户关系管理, diving into their features, pricing plans, and user experiences. 

Our hands-on testing and research, combined with user feedback, have allowed us to create this detailed comparison to help you make an informed decision.

What is Capsule CRM?

Ever feel like you’re juggling too many customer details?

Capsule CRM helps you keep everything organized. 

It’s designed to be simple and easy to use, even if you’re not a tech whiz.

Think of it as your digital Rolodex, but way more powerful.

此外，请浏览我们最喜欢的 Capsule CRM alternatives...

主要优势

• 用户友好界面 Capsule CRM is known for its intuitive design and ease of use.
• Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
• Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
• Mobile app: Access your customer data and manage your sales pipeline on the go.
• Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.

定价

Capsule CRM offers a free plan for up to 2 users and 250 contacts.

• Starter ($18/month): 30,000 contacts, Email Templates, AI-Powered Email Assistant.
• Growth ($36/month): 60,000 contacts, Workflow Automation, Advanced Sales Pipelines.
• Advanced ($54/month): 120,000 contacts, Multiple Project Boards, Contact Enrichment.
• Ultimate ($72/month): 240,000 contacts, Dedicated Account Manager, Custom Training.

What is Zendesk?

Zendesk is a popular customer service software.

It helps businesses manage customer interactions. 

Think of it as a central hub for all your customer support needs.

It’s designed to make communication easier and more efficient.

此外，请浏览我们最喜欢的 Zendesk alternatives...

主要优势

• Unified Platform: Zendesk brings all your customer conversations into one place, whether it’s email, chat, 社交媒体, or phone.
• Ticketing System: It organizes customer inquiries into tickets, helping you track and manage them effectively. No more lost emails!
• 自动化： Zendesk allows you to automate repetitive tasks, saving you time and effort. For example, you can automatically route tickets to the right agent.
• Reporting & Analytics: Get insights into your customer service performance with detailed reports and analytics. See what’s working and what’s not.
• 集成： Zendesk integrates with many other business tools you might already be using.

定价

Zendesk offers a variety of pricing plans to fit different 生意 needs. Pricing varies depending on the features and the number of agents you need.

• Support Team: $19/month
• Suite Team: $55/month
• Suite Professional: $115/month
• Suite Enterprise: 自定义定价

功能比较

Let’s dive into a head-to-head comparison of Zendesk and Capsule CRM.

We’ll examine key features to see how these platforms stack up against each other. 

This will help you determine which CRM best fits your specific needs.

1. Core Functionality

Zendesk focuses heavily on customer support.

It excels at ticketing and managing customer interactions. Capsule CRM is more traditional, prioritizing contact management and sales tracking.

If your primary need is robust customer support, Zendesk is likely the better choice.

If you’re looking for a CRM to manage your sales pipeline and customer relationships, Capsule CRM might be a better fit.

Consider what you need your CRM to do most for your business.  

2. Sales Pipeline

Zendesk Sell offers sales pipeline management.

It helps you track deals and manage your sales process.

Capsule CRM also has a sales pipeline feature.

Both allow you to visualize your deals and move them through different stages.

However, many users consider Capsule CRM’s sales pipeline tools more robust and intuitive than Zendesk Sell’s.  

3. Workflow Automation

Both Zendesk and Capsule CRM offer workflow automation.

This allows you to automate repetitive tasks, like sending follow-up emails or assigning tasks.

Zendesk’s automation tools are more powerful and complex.

Capsule CRM’s automation is simpler to set up and use.

Think about the complexity of your workflow needs.  

4. Knowledge Base

Zendesk has a built-in knowledge base feature.

This lets you create a library of self-service articles for your customers.

Capsule CRM does not have a native knowledge base. 

If having a knowledge base is crucial, Zendesk wins this round.  

5. Ease of Use

Capsule CRM is known for its user-friendly interface.

It’s often praised for being easy to learn and navigate. Zendesk, while powerful, can have a steeper learning curve, particularly for smaller teams.

Consider your team’s technical skills and how quickly you need to get up and running.  

6. Integrations

Both platforms are cloud-based, meaning you can access them from anywhere with an internet connection.

Both also offer integrations with other tools.

Zendesk integrates with a wider range of software. Capsule CRM’s integrations may be limited compared to Zendesk.

While both can likely import and export data using Excel files, their direct integrations are different.  

7. Centralize Customer Data

Both Zendesk and Capsule CRM help you centralize customer data.

They provide a single view of your customer interactions and information. 

Zendesk excels at centralizing support interactions.

Capsule CRM is better at centralizing contact information and sales activities. Think about what type of information you need to centralize most.

What to Look for When Choosing a CRM Tool?

• Business Size: Small businesses might find Capsule suffiCapsulewhile larger enterprises may lean towards Thryv.
• 预算： Capsule’s free plan is great for startups. Thryv’s pricing is higher and requires a quote.
• Technical Skills: Capsule is easier to learn. Thryv requires more technical know-how.
• Specific Needs: Consider what’s most important. Is it just CRM or a complete business suite?
• 可扩展性： Think about future growth. Will the platform grow with you?
• 客户支持： Research the level of support offered by each platform. Is it readily available and helpful?
• 移动访问： A strong mobile app is essential if you’re often on the go. Compare the mobile experiences.
• Contract Terms: Before committing, understand the contract length and any potential cancellation fees.

最终结论

Choosing between Zendesk and Capsule CRM depends entirely on your business needs.

If customer support is your top priority, Zendesk is the clear winner.

Its robust ticketing system, automation, and knowledge base features are unmatched.

However, if your focus is sales and managing customer relationships, Capsule CRM’s intuitive interface and sales pipeline tools make it a strong contender.

Ultimately, the best CRM is the one that fits your specific needs and budget.

We hope this detailed comparison has helped you make an informed decision.

Our hands-on experience with both platforms gives us confidence in these recommendations.

More of Capsule CRM

Here’s a brief comparison of Capsule CRM with these software solutions:

• Capsule CRM vs Gohighlevel: Capsule CRM excels in straightforward contact management and sales pipelines, while GoHighLevel provides a comprehensive platform for sales, marketing automation, and lead generation.
• Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
• Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
• Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
• Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
• Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
• Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
• Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
• Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
• Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
• Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
• Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
• Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.

More of Zendesk

Here’s a brief comparison of Zendesk with these software solutions:

• Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
• Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
• Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
• Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
• Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
• Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
• Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
• Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
• Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
• Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
• Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
• Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
• Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.

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