选择正确的 客户关系管理 can feel overwhelming, right?
有 so many 选项。
Two popular choices are Zendesk and Capsule 客户关系管理.
But how do you know which one is best 为你?
This article breaks down Zendesk vs Capsule 客户关系管理 in plain English.
概述
We’ve spent hours exploring Zendesk and Capsule 客户关系管理, diving into their features, pricing plans, and user experiences.
Our hands-on testing and research, combined with user feedback, have allowed us to create this detailed comparison to help you make an informed decision.
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
定价： It has a free trial. Paid plan starts at $18/month
主要特点：
- 联系人管理
- 销售管道管理
- Project Boards
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
什么是 Capsule CRM？
Ever feel like you’re juggling too many customer details?
胶囊 客户关系管理 helps you keep everything organized.
It’s designed to be simple and easy to use, even if you’re not a tech whiz.
把它想象成你的数字罗盘，但功能更强大。
此外，探索我们最喜欢的 Capsule CRM 替代品…
我们的观点
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
主要优点
- 简单的联系人管理。
- 轻松跟踪销售渠道。
- 与许多应用程序集成。
- 可定制字段可用。
- 可随时随地访问的移动应用程序。
定价
- ,” “plano de projeto” ou “calendário de conteúdo”).：每位用户每月 18 美元。
- 生长：每位用户每月 36 美元。
- 先进的：每位用户每月 54 美元。
- 最终的：每位用户每月 72 美元。
Você pode ter mais de um espaço de trabalho.
缺点
What is Zendesk?
Zendesk is a popular customer service software.
It helps businesses manage customer interactions.
Think of it as a central hub for all your customer support needs.
It’s designed to make communication easier and more efficient.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
选择正确的 客户关系管理 means looking closely at what each platform does best.
Here is a point-by-point feature comparison to highlight the differences and similarities between Zendesk and Capsule CRM.
1. Primary Focus
- Zendesk： Built as zendesk’s customer support software. It excels at managing support tickets and improving the overall customer experience.
- 胶囊型客户关系管理： A traditional CRM system centered on contact management, sales pipelines, and organizing the sales team’s activities.
2. Sales Pipeline Management
- Zendesk： Sell offers sales tools to manage the sales process with good visibility. It is a robust add-on or a part of the zendesk suite.
- 胶囊型客户关系管理： Highly intuitive and dedicated to sales pipelines. It is often considered simpler and more user-friendly for tracking sales opportunities.
3. Ticketing System & Help Desk
- Zendesk： Support provides advanced ticketing systems, live chat, and a native help center with a vast knowledge base.
- 胶囊型客户关系管理： Does not have a dedicated, native help desk or complex ticket systems. Support interactions are handled mainly through customer conversations on contact records.
4.易于使用
- Zendesk： Powerful and feature-rich, but it can have a steeper learning curve for new support agents.
- 胶囊型客户关系管理： Known for its simplicity and user friendly interface, making it quick for a 小型企业 to adopt.
5. Reporting and Analytics
- Zendesk： Reporting and analytics zendesk delivers are top-tier, especially for service metrics, offering deep insights into the support team’s performance.
- 胶囊型客户关系管理： Offers strong reporting features focused on sales pipelines and lead generation, helping the sales team track their progress.
6. Customization and Marketplace
- Zendesk： Offers extensive customization, custom workflows, and a large zendesk marketplace for finding custom apps and other tools.
- 胶囊型客户关系管理： Allows customization via custom fields and workflow automations, but its third-party app ecosystem is less extensive.
7. Centralizing Customer Data
- Zendesk： Excellent at centralizing customer data related to support requests and support tickets into the agent workspace.
- 胶囊型客户关系管理： Highly effective at maintaining a unified view of customer data, contact records, and sales history across the crm system.
8. Multilingual Support
- Zendesk： Zendesk offers robust multilingual support, making it ideal for international companies dealing with many customers globally.
- 胶囊型客户关系管理： Supports multiple languages in the interface, but its global support team tools are less built-out than Zendesk’s.
9. Pricing Model
- Zendesk： Zendesk’s pricing is structured by agent seat, and costs can be higher as you need more features or users.
- 胶囊型客户关系管理： Capsule CRM cost is generally lower per user, making it a more budget-friendly option for a small business. They also offer a free version for up to two users.
选择 CRM 工具时应注意什么？
Choosing the perfect crm means looking beyond the sticker price.
The right crm solution will fit your team’s workflow and help your business processes.
- 核心功能： Does the crm solution provide a robust contact management system, lead management, and the ability to manage multiple sales pipelines to track your sales cycle? These are the key features you need.
- Ease of Use & Adoption: Look for an easy capsule or any CRM that is intuitive. If other team members will use a capsule or other solutions, it must be simple to keep track. Poor usability is a leading cause of low user adoption.
- 集成： A full integration with tools like Google Workspace (or G Suite) and services like Transpond integration are vital. Check for other integrations you might need for email marketing or marketing automation.
- Sales and Marketing: Beyond lead management, look at marketing campaigns features. The CRM should act as one dashboard for all your sales and marketing efforts and help your account manager with account management.
- Security and Reliability: Prioritize security Zendesk-level features. This includes protecting sensitive information, order history, and ensuring minimal costly 停机时间.
- Total Cost of Ownership: Compare the total cost by looking beyond the user per month price. Factor in add ons, paid plan or paid tiers, and whether you pay annually or are billed annually.
- 报告和见解： Ensure the platform can generate reports using reporting tools on all the features. This is crucial for making data-driven decisions.
- Se você precisa gerenciar diversas plataformas de mídia social além das principais, o Buffer pode ser uma escolha melhor. The CRM must be able to grow with your company. It needs to handle more data and users without having to switch to other solutions or other crms.
- 支持与社区： Assess the quality of the vendor’s support and whether they offer community forums or good self-service center articles.
最终裁决
The choice between these two crm solutions comes down to your focus.
If maximizing customer satisfaction through excellent desk software is your primary goal, Zendesk is the clear choice.
Its robust plan includes features like social messaging and managing business hours for service.
Conversely, for a small team that needs a great tool for keeping track of sales and simple project management, you should use Capsule.
The latest capsule crm review highlights its simplicity and dedicated sales features like project boards.
As unbiased crm providers, we believe the perfect crm fits your company’s core needs first.
Capsule CRM 的更多信息
以下是 Capsule CRM 与这些软件解决方案的简要比较：
- Capsule CRM vs Pipedrive: Capsule CRM 为管理联系人和销售提供了一个简单的解决方案，而 Pipedrive 则是一个可视化的销售管道管理工具。
- Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM 专注于简单、经济的联系人和销售跟踪；Keap 提供广泛的营销和销售自动化功能，但通常成本较高。
- Capsule CRM vs ActiveCampaign: Capsule CRM 提供可靠的联系人和管道管理，而 ActiveCampaign 则提供强大的营销自动化、电子邮件营销活动和高级细分功能。
- Capsule CRM vs Hubspot: Capsule CRM 是一款用户友好、经济实惠的 CRM，用于管理客户互动；HubSpot 提供大量营销、销售和服务工具，有免费和可扩展的付费选项。
- Capsule CRM vs Clickfunnels: Capsule CRM 是一款管理客户关系的工具；ClickFunnels 则专门用于构建销售漏斗和优化转换流程。
- Capsule CRM 与 Folk: Capsule CRM 是一个简单的联系人管理解决方案，而 Folk 则强调协作式联系人组织，并利用现代功能加以丰富。
- Capsule CRM 与 Instantly: Capsule CRM 侧重于一般联系人和销售管理；Instantly 则专为自动冷启动电子邮件和销售参与而定制。
- Capsule CRM vs Clickup: Capsule CRM 是一个专门的 CRM 解决方案，而 ClickUp 则是一个多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- Capsule CRM 与 Monday CRM: Capsule CRM 提供简单的联系人和销售管道管理；Monday CRM 提供高度可定制的可视化工作流程和广泛的团队协作功能。
- Capsule CRM 与 Insightly: Capsule CRM 侧重于易用性和联系人跟踪，而 Insightly 则提供更全面的 CRM 和高级项目管理功能。
- Capsule CRM vs Freshsales CRM: Capsule CRM 优先考虑销售和联系人管理的简便性，而 Freshsales CRM 则提供更强大的销售平台，具有人工智能驱动的洞察力和高级分析功能。
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM 专注于销售和客户关系管理，而 Zendesk 主要是一个客户服务平台，擅长票务和支持解决方案。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
常见问题
Is Zendesk good for small businesses?
Zendesk can be a good option for 小型企业, but it depends on your budget and needs. Its lower-tier plans offer essential features, but costs can increase as you scale. Consider if the advanced features are necessary or if a simpler, more affordable CRM might be a better fit initially.
Is Capsule CRM free?
Capsule CRM offers a free trial, allowing you to test the platform before committing. However, it doesn’t have a completely free plan. Their paid plans are tiered, so you can choose one that matches your business size and requirements.
Which is easier to use, Zendesk or Capsule CRM?
Capsule CRM is generally considered easier to use, especially for smaller teams. Its interface is more intuitive and straightforward. Zendesk, while powerful, can have a steeper learning curve, especially if you’re unfamiliar with CRM software.
Does Zendesk integrate with other software?
Yes, Zendesk integrates with a wide range of other software, including popular sales, marketing, and e-commerce tools. This allows you to connect your CRM with your existing workflows and centralize your data.
What is Zendesk used for?
Zendesk is primarily used for customer support. It helps businesses manage customer interactions across multiple channels, track inquiries, and provide efficient support. It also offers sales tools, but its core strength lies in customer service.
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