Tired of your current RMM and PSA tools?
If you’re an MSP using Syncro, it might not meet all your needs.
From clunky interfaces to missing features, it’s a common problem.
但如果有更好的办法呢？
This article dives into the 9 best SyncroMSP alternatives on the market right now.
We’ve researched for you, so you can easily compare top platforms.
Discover how new solutions, with advanced AI features, can transform your 信息技术管理 and help your business grow.
What Are the Best SyncroMSP Alternatives?
Choosing the right platform is a big decision for any MSP.
你需要的是能让你的工作更轻松而不是更困难的工具。
Our list breaks down the top options available today.
We’ll show you the features that matter most so you can find the perfect fit for your business.
1.Atera (⭐️4.8)
Atera is a complete RMM, PSA, and helpdesk solution.
It’s designed for MSPs of all sizes.
The platform is known for its simple, all-in-one approach to IT management.
我们的看法
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。使用 AI Copilot 将票据减少 35%。
主要优势
- 平均每周提高团队工作效率 11-13 个小时。
- 安全系统的补丁成功率达到 97%。
- 轻松处理 600 万台设备
- 使用 AI Copilot 生成精确度为 90% 的脚本。
- 自动解决 50% 票。
定价
阿特拉 提供免费试用和一系列定价选项.具体情况如下：
- MSP 专业计划： 每月 $129 起
- MSP 增长计划： $179/月
- MSP 电力计划： 每月 $209
- MSP 超级大国计划： 如需了解价格，请联系我们。
- IT 部门专业计划： 起价 $149/月
- IT 部门专家计划： $189/月
- IT 部门总体规划： $219/月
- IT 部门企业计划： 如需了解价格，请联系我们。
优点
缺点
2.忍者一号 (⭐️4.5)
NinjaOne provides a powerful, unified IT management platform.
It combines RMM, backup, and endpoint management in one easy-to-use solution.
MSPs love its modern interface.
主要优势
- 集中控制： 从单一位置管理所有设备。
- 强大的自动化功能： 自动执行任务，节省时间。
- 可靠的补丁： 保持系统更新和安全。
- 快速远程访问： 即时 连接用户设备。
- 出色的支持： 在需要时快速获得帮助。
- 保修跟踪： 跟踪设备保修 100%。
定价
- 可免费试用
- 无公共固定价格。
- 如需个性化报价，请联系他们。
优点
缺点
3.ConnectWise (⭐️4.2)
ConnectWise offers a comprehensive suite of tools for MSPs.
It includes RMM, PSA, and business management features.
It’s a popular choice for larger, more established IT businesses.
主要优势
- 全套 PSA 套件： 管理项目、账单和销售。
- 稳健的 RMM： 监控和管理所有端点。
- 强大的集成： 可与许多其他工具连接。
- 自动化工作流程： 设置任务自行运行。
- 详细报告： 深入了解您的业务。
- 移动访问： 随时随地轻松管理
定价
- 可免费试用。
- 无公共固定价格。
- 如需报价，请联系销售人员。
优点
缺点
4.ManageEngine (⭐️4.0)
ManageEngine provides a wide range of IT management products.
They offer solutions for RMM, service desk, and network monitoring.
It’s a flexible and scalable option for growing MSPs.
主要优势
- 产品范围广泛： 信息技术工具众多。
- 成本效益高： 通常是更实惠的选择。
- 强有力的报告： 获得良好的数据洞察力。
- 自动化能力： 实现任务自动化。
- 可扩展的解决方案： 与您的业务共同成长。
- 混合云支持： 灵活部署。
定价
- 可免费试用。
- 可定制报价。
优点
缺点
5. N-able (⭐️3.8)
N-able is a well-known name in the MSP space.
They offer powerful RMM and PSA tools.
The platform is built to help MSPs automate tasks and scale their operations.
主要优势
- 全面的 RMM： 全面远程监控。
- 高级安全： 防范网络威胁。
- 补丁管理： 及时更新所有软件。
- 备份和恢复： 轻松保护客户数据。
- 报告工具： 深入了解 IT 健康状况。
- 自动化： 简化日常 IT 任务。
定价
- 可免费试用。
- 无公共固定价格。
- 可定制报价。
优点
缺点
6.卡西亚 (⭐️3.8)
Kaseya offers a broad portfolio of IT solutions.
Their platform includes RMM, PSA, and security tools.
It’s designed to help MSPs manage and secure their clients’ IT environments.
主要优势
- 一体化平台： 一套房满足多种需求。
- 自动化程度高： 将日常 IT 琐事自动化。
- 统一管理： 从一个地方管理 IT。
- 内置文档： 快速访问关键信息。
- IT 胶水集成： 无缝知识共享。
- 安全焦点： 加强网络防御。
定价
- 提供免费演示。
- 无公共固定价格。
- 可定制报价。
优点
缺点
7.超级行动 (⭐️3.5)
SuperOps is a new, modern platform for MSPs.
It combines RMM and PSA in a sleek interface.
It focuses on automation and AI to simplify IT management.
主要优势
- 统一 PSA/RMM： 一体化 IT 管理。
- 现代界面： 易于使用和导航。
- 智能自动化： 自动执行多项日常任务
- 人工智能驱动的洞察力： 获得明智的建议。
- 主动监测： 尽早发现问题。
- 端点安全 确保设备安全可靠。
定价
- 仅限 PSA：起价为 $79/用户/月。
- 仅限 RMM：起价 $99/用户/月。
- 统一基本型：$129/用户/月。
- 统一预付款：$159/用户/月。
优点
缺点
8.Pulseway (⭐️3.0)
Pulseway offers a mobile-first RMM solution.
It lets you manage your IT systems from anywhere.
This platform is perfect for MSPs who are always on the go.
我们的看法
想改善您的 IT 管理？立即开始免费试用 Pulseway，了解移动 RMM 的强大功能。
主要优势
Pulseway 具有强大的功能，尤其适合随时随地进行管理：
- 实时移动访问： 从任何移动设备修复问题，节省大量时间。
- 广泛的设备支持 监控 Windows、macOS、Linux 和网络设备。
- 自动补丁： 让 220 多个第三方应用程序和操作系统保持最新。
- 综合解决方案： 将 RMM、PSA 和 IT 资产管理集于一个平台。
- 快速解决问题： 即时警报可让您更快地发现和解决问题。
定价
- 3 年： $27/月
- 年度 $44/月
- 每月： $67/月
优点
缺点
9.Freshservice (⭐️2.8)
Freshservice is an IT service management (ITSM) solution.
It’s built for internal IT teams but can be used by MSPs.
It helps you manage tickets and assets with an intuitive design.
我们的看法
体验 Freshservice，专为现代工作场所打造的 ITSM 解决方案。了解为什么 73,000 多家企业信赖 Freshservice 来简化 IT 和取悦员工。
主要优势
- Freddy AI 副驾驶： 该平台内置了人工智能助手。它可以帮助您更快地解决票单问题。AI Copilot 可协助完成创建票单摘要和提供智能建议等任务。这为您的团队节省了大量时间。
- 事件管理： Freshservice 擅长处理和解决问题。您可以将问题单自动转给正确的团队成员。这可确保问题迅速得到解决，减少停机时间。
- 服务水平协议管理： 您可以轻松设置服务水平协议（SLA）。平台会自动发送违反 SLA 的警报。这有助于您的团队实现服务目标。
- 免费计划： Freshservice 为最多三名代理提供免费计划。对于小型团队和初创公司来说，这是一种无需任何费用即可开始使用的好方法。
定价
Freshservice 的定价基于代理数量。启动计划的年度计划起价为每个代理每月 $19。这是一种灵活的模式，可与您的团队共同成长。
- 启动器 起价为 $19/人/月（按年结算）。
- 增长： 起价为 $49/人/月（按年结算）。
- Pro： 起价为 $95/件/月（按年结算）。
- 企业： 如需了解定制价格，请联系他们。
优点
缺点
购买指南
When doing our research to find the best product for managed service providers, we determined the best management software using these factors:
- 特点: We looked for key features like remote monitoring and 补丁管理. We also focused on platforms with advanced automation and AI features, such as Atera’s IT Autopilot and AI Copilot, that help teams automate routine tasks and gain valuable insights. We also checked for native secure 远程访问, developer tools, and the ability to run scripts to fix problems.
- 定价: How does each product’s pricing model affect a growing business? We checked to see how each platform prices its software, whether it’s a flat fee per technician or based on the number of endpoints to monitor. We also considered any add-on costs. For example, some platforms like Atera offer advanced AI features as an add-on. We also checked Syncro offers to do a side-by-side Syncro compare.
- 使用案例: We wanted to know who each solution is for. We examined whether the software is designed for managed service providers or internal IT departments. We also explored how well it handles different tasks, from a single ticket to large-scale patch management. This includes solutions for 苹果电脑 and Windows devices, as well as guidance on resolving common issues.
- Integrations and Customization: How does the software connect with other tools? We focused on how easily you can customize the platform and integrate with third-party tools to improve workflow and control. We also checked if they offer partner programs.
- Support & Security: What kind of support is available? We checked for things like community forums, live chat, or a dedicated contact person. We also examined the platform’s security measures, including secure remote access, to ensure client data is safe. We also noted if there were any issues with accounts being blocked. Finally, we reviewed the services offered to help new users get started.
总结
Finding the right RMM and PSA tool for your business is a critical choice.
We’ve shown you a list of the top organizations offering software that can boost your productivity and help you serve your clients better.
The most important thing is to pick a platform that fits your specific needs.
From advanced analytics to powerful automation, the best solutions are designed to help you succeed.
Instead of just submitting a ticket and waiting, these tools give you the control you need.
常见问题
What is the difference between RMM and PSA?
RMM (Remote Monitoring and Management) tools let you proactively manage and monitor client IT systems. PSA (Professional Services Automation) tools focus on automating business operations like ticketing, billing, and project management.
Can I use an RMM and PSA tool together?
Yes, many all-in-one platforms combine both RMM and PSA functionalities. This integration creates a seamless workflow, allowing you to monitor systems, create tickets, and bill clients all within a single interface.
Is it hard to switch from Syncro to another platform?
Migrating platforms can be a smooth process. Many vendors offer migration services or tools to help you transfer data, tickets, and client information with minimal downtime. It’s important to plan and test the migration thoroughly.
Does Syncro offer a free trial?
Yes, Syncro offers a free trial so you can test its features before committing. This lets you experience the platform firsthand and determine if it’s the right fit for your business needs.
What are some must-have features in an RMM tool?
Key features include remote access, patch management, and advanced automation. Look for tools that provide real-time monitoring and analytics. An intuitive user interface also makes a big difference in daily operations.
