选择正确的 客户关系管理 for your business can feel confusing, right?
但哪一个 really the best?
It’s tough! You don’t want to waste time and money on a system that doesn’t fit.
好消息！
We’re going to break down Salesforce vs SugarCRM in simple terms.
Let’s find out which 客户关系管理 will help your business shine.
概述
We’ve spent countless hours diving deep into both Salesforce and SugarCRM.
Our team rigorously tested each platform’s features, from sales automation to customer support.
This ensures our comparison is based on real-world data, not just marketing hype.
Ready to explore the world’s leading 客户关系管理? Sign up for a free trial of Salesforce!
定价： 它有免费计划。高级计划起价为每月 25 美元。
主要特点：
- Built-in Phone & Email
- AI-Powered Insights
- 交易管理
SugarCRM’s tools, like Sugar Sell and Sugar Market, can help you in business!
定价： It has a free plan. The premium plan starts at $19/month.
主要特点：
- Platform customization
- Open-source flexibility
- On-premise option
什么是 Salesforce？
Salesforce? Yeah, you’ve probably heard of it.
It’s a big deal in the 客户关系管理 世界。
Think of it as a super-powered tool for managing customer relationships.
It helps businesses track sales, marketing, and customer service.
Basically, it’s designed to keep everything organized.
此外，探索我们最喜欢的 Salesforce 替代品…
准备好了解 Salesforce 的功能了吗？立即开始免费试用并体验一下！
主要优点
- 行业领导者： Salesforce dominates the 客户关系管理 market for a reason.
- 高度可定制： 量身定制 Salesforce，满足您的确切需求。
- 庞大的生态系统 与数以千计的应用程序和服务集成。
- 可扩展的解决方案： 发展业务的同时，CRM 也不会过时。
定价
Salesforce 提供各种计划以满足您的预算需求：
- 启动套件： 每月 $25/用户
- 专业套件 每月 $100/用户
- 企业： $165/用户/月
- 无限： 每月 $330/用户
- 爱因斯坦 1 号销售： 每月 $500/用户
优点
缺点
什么是 SugarCRM？
SugarCRM? It’s another solid CRM choice.
Think of it as a flexible platform. It lets you customize pretty much everything.
You get to build a system that fits your needs.
It’s known for its open-source options. This makes it a good pick for tech-savvy teams.
此外，探索我们最喜欢的 SugarCRM 替代品…
Want to boost sales by 20% in 2025? SugarCRM’s tools, such as Sugar Sell, Sugar Serve, and Sugar Market, can help! They automate marketing, manage customers, and close more deals.
主要优点
- 开源平台： 为您提供更大的灵活性和控制力。
- 强大的销售自动化： 简化销售流程，提高生产率。
- 出色的报告工具： 深入了解您的销售业绩。
- 移动应用程序包括 access to your CRM data on the go.
- 大型社区： 利用丰富的资源和支持。
定价
- 要点:$19/用户/月，最少三个用户。
- 标准:$59/用户/月，至少十个用户。
- 先进的:$85/用户/月，至少十个用户。
- 总理:$135/用户/月，至少十个用户。
优点
缺点
功能比较
Let’s dive into the core of SugarCRM vs Salesforce.
We’ve analyzed key functionalities to help you determine which CRM best fits your business.
无论您是 小型企业 or a large enterprise.
1. Sales and Pipeline Management
- Salesforce Sales Cloud:
- Salesforce offers robust pipeline management, detailed forecasting, and customizable stages. SItsCRM excels at providing a comprehensive view of the sales cycle.
- Sugar Sell:
- Sugar Sell provides strong sales tools, focusing on streamlining workflows. It offers a clear pipeline view, though it might lack some of Salesforce’s advanced features.
2.客户关系管理（CRM）
- Salesforce CRM:
- Salesforce provides a deep customer relationship management (CRM) experience with extensive data tracking and interaction history.
- SugarCRM:
- Sugarcrm focuses on customizable crm functionalities, allowing businesses to tailor the system to their specific needs.
3.营销自动化
- Salesforce Marketing Cloud:
- Salesforce also offers a powerful marketing cloud that provides comprehensive marketing automation tools. This is often an add-on that costs additional money.
- SugarCRM:
- SugarCRM also offers marketing automation, though it might require more configuration.
4. Integration Capabilities
- Salesforce Ecosystem:
- Salesforce stands out with its extensive salesforce ecosystem, providing seamless integration capabilities with numerous third-party applications.
- SugarCRM:
- SugarCRM offers good integration capabilities, but its ecosystem is not as extensive as SugarCRM.
5. Customization
- Salesforce：
- Salesforce offers significant customization, but it can require technical expertise.
- SugarCRM:
- SugarCRM is renowned for its high level of customization, particularly with its open-source options.
6. Features & User Interface
- Salesforce：
- Boasts highly advanced modern UI and consistently adds many advanced features.
- SugarCRM:
- While functional, the UI of SugarCRM is frequently noted as being somewhat dated.
选择 CRM 软件时要注意什么？
- 可扩展性： 它能与您的业务共同成长吗？
- 易于使用： Is it intuitive for your sales teams?
- 预算： Does the per-user per month cost align with your finances?
- 具体需求： Does it address your unique customer relationship management requirements?
- 支持： Does the vendor provide reliable customer support?
- 数据安全： How strong are its data protection measures?
- 报告： Does it have the reporting you need to track your pipeline?
最终裁决
那么，哪一个会获胜？
For most businesses, Salesforce is the top CRM solution.
Yes, it can get pricey, especially if you need a lot of its Salesforce products.
But, the salesforce comparison is clear.
It gives you way more features.
If you have complex CRM needs, it’s hard to beat.
If you need to customize the CRM a lot, SugarCRM is good.
If you want a powerful, easy-to-use CRM system and have the budget, Salesforce is our pick.
More of Salesforce
以下是 Salesforce 与这些软件解决方案的简要比较：
- Salesforce vs Gohighlevel: Salesforce 是企业级 CRM，具有广泛的定制功能，是大型企业的理想选择，而 GoHighLevel 则提供一体化的营销和销售平台，通常受到小型企业和机构的青睐。
- Salesforce vs Pipedrive: Salesforce 是一款适用于销售、营销和服务的综合性、高度可定制的 CRM，而 Pipedrive 则侧重于直观的可视化销售管道管理，以简化销售流程。
- Salesforce vs Keap: Salesforce 为各种规模的企业提供了一个庞大的、可定制的 CRM 生态系统；Keap 则提供集成的销售和营销自动化，尤其适合小型企业。
- Salesforce vs ActiveCampaign: Salesforce 是一款广泛的企业级 CRM，具有强大的销售自动化功能，而 ActiveCampaign 则在营销自动化、电子邮件营销和客户旅程可视化方面表现出色。
- Salesforce vs Hubspot: Salesforce 强调深度定制和强大的报告功能，以满足复杂的业务需求，而 HubSpot 则提供集成的营销、销售和服务工具套件，界面更加友好。
- Salesforce vs Clickfunnels: Salesforce 是一款用于管理客户关系和销售的综合 CRM；ClickFunnels 则是专门设计的销售漏斗生成器，用于引导客户完成转换。
- Salesforce 与 Folk: Salesforce 是一款高度可扩展、功能丰富的客户关系管理软件，适用于复杂的运营和大型企业；Folk 则是一款更简单的协作式联系人管理和关系建立工具。
- Salesforce vs Instantly: Salesforce 是一个广泛的客户关系管理平台，涵盖客户管理的各个方面；Instantly 擅长自动 冷电子邮件推广 并为有针对性的宣传活动提供线索。
- Salesforce vs ClickUp: Salesforce 是一款功能强大的专用 CRM，用于管理客户互动和销售流程；ClickUp 是一款多功能工作管理平台，在其更广泛的项目管理工具中包含了 CRM 功能。
- Salesforce 与星期一: Salesforce 是一款强大的客户关系管理软件，具有广泛的数据模型，适用于各行各业的复杂工作流程；Monday CRM 提供高度可定制的可视化工作流程，已使用 Monday.com 进行项目管理的公司通常会使用它。
- Salesforce vs Capsule: Salesforce is an enterprise-grade CRM suitable for large organizations with complex needs; Capsule CRM is a simpler, user-friendly CRM, ideal for small to medium-sized businesses focused on core contact and sales tracking.
- Salesforce 与 Insightly: Salesforce 提供了一个全面、高度可定制的 CRM，可满足不同的业务需求；Insightly 提供了一个多功能的 CRM，集成了项目管理功能，因其易于使用而经常受到中小型企业的青睐。
- Salesforce vs Freshsales CRM: Salesforce 是一款高度可定制、可扩展的 CRM，为大型企业提供高级功能；Freshsales CRM 则侧重于人工智能驱动的销售洞察力和自动化，以简化销售管理，通常是小型团队的首选。
SugarCRM 的更多信息
以下是 SugarCRM 与这些软件解决方案的简要比较：
- SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
- SugarCRM vs Pipedrive: SugarCRM 提供广泛的定制和灵活的部署，可满足各种业务需求；Pipedrive 是一款以销售为重点的 CRM，具有可视化管道，优先考虑中小型企业的易用性。
- SugarCRM vs Keap: SugarCRM 为销售和营销自动化提供了强大的、高度可定制的 CRM 功能，可扩展至更大的团队；Keap（前身为 Infusionsoft）是一款主要为小型企业设计的营销自动化和销售 CRM。
- SugarCRM vs ActiveCampaign: SugarCRM 专注于广泛的销售管理和复杂管道的定制；ActiveCampaign 擅长用户友好型营销自动化、电子邮件营销活动和潜在客户细分。
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM 是一个强大的客户关系管理平台；ClickFunnels 是一个专业工具，用于构建销售漏斗、登陆页面和自动销售流程。
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM 与 Instantly: SugarCRM 为销售人员自动化和客户管理提供了广泛的 CRM 解决方案；Instantly 则专门从事自动化冷门电子邮件推广和潜在客户生成活动。
- SugarCRM 与 ClickUp: SugarCRM 是一款专门用于销售、营销和服务自动化的 CRM；ClickUp 是一款多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- SugarCRM 与 Monday: SugarCRM 可为销售和营销提供广泛的自定义功能和强大的自动化功能；Monday CRM 可为包括 CRM 在内的各种业务流程提供高度可视化的自定义工作流。
- SugarCRM 与 Capsule CRM: SugarCRM 是高度可定制和可扩展的 CRM，具有高级功能；Capsule CRM 则是面向中小型企业的更简单、更经济的联系人管理解决方案。
- SugarCRM 与 Insightly: SugarCRM 可为复杂的销售流程和报告提供广泛的定制功能；Insightly 则将 CRM 与项目管理相结合，注重中小型企业的易用性。
- SugarCRM vs Freshsales: SugarCRM 为销售和营销提供深度定制和先进的自动化功能；Freshsales CRM 提供直观的界面、人工智能驱动的销售线索评分和集成的销售自动化功能。
常见问题
Which is better for small businesses, SugarCRM or Salesforce?
SugarCRM offers a more cost-effective start for small businesses needing basic CRM functions. However, if your business plans to scale quickly, although Salesforce initially costs more, it provides a more robust and scalable comprehensive CRM solution.
Can I customize both SugarCRM and Salesforce?
Yes, both SugarCRM and Salesforce offer customization. SugarCRM allows deeper customization, especially with its open-source options. Salesforce also provides customization, but it often requires more technical expertise and can incur additional costs.
Is SugarCRM or Salesforce easier for my team members to use?
Salesforce tends to be a more user-friendly CRM for most team members due to its modern interface and extensive training resources. While functional, SugarCRM’s interface can be less intuitive compared to SugarCRM.
What are the key differences in pricing between SugarCRM and Salesforce?
SugarCRM’s Sugar Sell Premier and other plans usually cost less upfront. However, as you add features and users, the total cost can approach or exceed Salesforce, especially for advanced needs. Salesforce offers a more cost-effective solution for many when considering the totality of features.
Which CRM provider is better for integrating sales and marketing processes?
Salesforce is generally considered superior for integrating sales and marketing processes, thanks to its extensive ecosystem and powerful Marketing Cloud. Both crm providers offer integrations, but Salesforce’s are often more seamless and comprehensive.
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