⚡ 快速结论：
- 定价： Freshsales starts at $9/user/month. HoneyBook starts at $29/month.
- 最适合： Freshsales suits sales teams tracking leads and deals. HoneyBook suits solo service providers sending contracts and invoices.
- 主要区别： Freshsales is customer relationship management software. HoneyBook adds proposals, online payments, and a client portal.
- 我们的选择： 新鲜销售 客户关系管理, because it covers more sales activities per dollar for growing businesses.
Freshsales CRM and HoneyBook both call themselves CRM software.
They are not built for the same person.
Freshsales tracks leads through a sales pipeline.
HoneyBook walks one client from inquiry to paid invoice.
Pick the wrong one and you will pay for features you never open.
概述
This Freshsales vs HoneyBook comparison covers pricing, features, and daily use.
我们的 作家 spent hands-on time with HoneyBook directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
We also checked both pricing pages and each free trial.
By the end you will know which platform fits your 商业.
Freshsales CRM是什么？
Freshsales CRM is cloud-based customer relationship management software from Freshworks.
它于 2016 年推出，是 Freshworks 的第二款主要产品。
The platform helps sales teams manage contacts, leads, and deals in one place.
Freddy AI scores leads, predicts deal risks, and suggests the next best action.
Freshworks says over 67,000 customers worldwide use its products.
Most buyers are small and medium sized businesses that want CRM software without a big setup project.
Freshsales CRM
Freddy AI ranks your hottest leads automatically. Phone, email, chat, and SMS sit in one 收件箱. The 21-day free trial needs no credit card.
Freshsales CRM定价
Freshsales charges per user, so cost grows with your team.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | Small sales teams tracking basic pipelines |
| 专业版 | 每用户每月 39 美元 | 需要不断壮大的团队 自动化 and territories |
| 企业 | 每用户每月 59 美元 | Larger teams needing 审计 logs and custom modules |
Pricing verified September 2026.
免费试用： 21 days on every tier. No credit card required to create a new account.
退款保证： Freshworks does not publish a refund window. Annual billing is charged up front, so test during the trial.
📌 笔记： Freshsales pricing has dropped two to three times over the years. Reviewers now call it excellent value for money, especially for small teams.
⚠️ Pricing conflict flagged: Our verified table above uses Growth $9, Pro $39, and Enterprise $59 per user per month. Other sources list a free plan for up to 3 users, an entry tier at $11, and Enterprise at $71. Check the pricing page on the Freshworks website before you buy, and watch for paid add ons like extra Freddy AI credits.
Freshsales CRM 的主要优势
以下是Freshsales值得关注的原因：
- Freddy AI scoring: Freddy AI ranks leads by behavior and profile. Freshworks says this lifts conversion rates.
- 360度客户视角： Every touchpoint sits on one timeline. Customer data stays in a single record instead of scattered notes.
- 内置通信： Phone, email, chat, and SMS share a unified inbox. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 可视化管道： Kanban boards track deal progress. Bottlenecks show up before the quarter ends.
- 报告: About a dozen predefined sales reports ship ready to use. You can customize each one.
- Freshworks suite fit: It links tightly with other Freshworks products like Freshdesk and Freshmarketer for marketing 自动化.
- 移动访问： The iOS and Android app supports offline access and call logging.
我们的团队注意到了什么
Note: We have not had extended hands-on time inside Freshsales CRM yet. The points above come from Freshworks documentation and public user reviews on G2 and Capterra, where the tool averages 4.5 out of 5.
Freshsales CRM 的优点和缺点
✅ 优点
- 对于中小企业而言，性价比极高。
- Freddy AI scores leads and flags deals at risk
- Phone, email, chat, and SMS built into one inbox
- 21天免费试用，无需信用卡
- 24/5 support on every plan by phone, chat, and email
❌缺点
- Navigation feels cluttered and pages can load slowly
- 大约有 385 个集成，比 HubSpot 或 Salesforce
- Third-party connectors lag behind the links to other Freshworks products
- No contracts, proposals, or client-facing invoices
HoneyBook是什么？
HoneyBook is an AI-powered business management platform for service-based freelancers.
Photographers, planners, coaches, and designers make up most of its users.
这很有帮助 小型企业 book more clients, run projects, and get paid.
Clients review a proposal, sign contracts, and pay invoices inside one interactive file.
The goal is killing admin sprawl across five separate apps.
Business owners often shortlist it next to Dubsado, another popular CRM with its own strengths.
HoneyBook
Send branded proposals, contracts, and invoices in one file. Clients pay by card, ACH transfer, Apple Pay, or Google Pay. Free to try before you commit.
HoneyBook定价
HoneyBook costs a flat monthly fee, not a per-user fee.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 起动机 | 每月 29 美元 | Solo freelancers sending a few proposals monthly |
| 基本要素 | 每月 49 美元 | Busy owners who need automations and scheduling |
| 优质的 | 每月109美元 | Small teams with multiple seats and priority support |
Pricing verified September 2026.
免费试用： HoneyBook is free to try before you pick a plan. Free tools like invoice and contract templates sit outside the trial.
退款保证： Annual plans are billed up front. Cancel inside the trial window to avoid the charge.
📌 笔记： Payment processing fees apply on top of the plan fee. Clients can pay by credit card, ACH transfer, Apple Pay, or Google Pay.
⚠️ Pricing conflict flagged: Our verified table lists Starter $29, Essentials $49, and Premium $109 per month. Other sources quote plans from $36/month and an Unlimited Annual plan at $390 per year, which saves $78 against monthly billing. A promo code can cut the first year to $195. Confirm the number on your checkout page before paying.
HoneyBook 的主要优势
Here is where HoneyBook earns its monthly fee:
- One interactive file: Clients review, sign contracts, and pay invoices in the same place. No email ping-pong.
- 人工智能写作助手： It summarizes project history or drafts a personalized reply. Writing follow-ups takes minutes, not an evening.
- 客户门户： Customize a branded portal where clients access contracts, invoices, and files.
- 查询表格： Integrated inquiry forms create new projects automatically. Questionnaires collect details as work moves along.
- Brochures and packages: Show service packages with prices so clients pick without a call.
- 在线支付： Payments are direct and digital, with automatic reminders on unpaid invoices.
- Mobile and calendar: The iOS and Android app runs your day, and Google Calendar syncs both ways.
我们的团队注意到了什么
Our writer created a new account and ran two mock client projects through HoneyBook. Here is what stood out from that hands-on time:
HoneyBook 的优点和缺点
✅ 优点
- Contracts, invoices, and online payments live in one file
- Branded client portal that you can customize per brand
- AI and automation cut repeat busywork on inquiries
- Flat monthly pricing instead of a per-seat charge
❌缺点
- Payment processing fees stack on top of the plan price
- No lead scoring, sales sequences, or forecasting reports
- Built for service work, not for outbound sales teams
- Starter plan costs more than three Freshsales Growth seats
功能对比
Here is where the two tools split apart. We compare ten areas that decide daily use.
| 特征 | Freshsales CRM | HoneyBook |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每月 29 美元 |
| AI 线索评分 | ✅ Freddy AI | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| Contracts and Proposals | ❌ | ✅ |
| Invoices and Online Payments | ❌ | ✅ |
| 客户门户 | ❌ | ✅ |
| 销售流程 | ✅ | ❌ |
| 在线预约 | ❌ | ✅ |
| 集成 | ✅ Around 385 | ✅ Smaller list |
| 最适合 | Sales teams chasing leads | Service pros booking clients |
1. AI Assistant and Lead Scoring
Freshsales CRM： Freddy AI scores every lead by behavior and profile data. It also predicts which deals are at risk and recommends the next best action to close them.
The co-pilot layer sits on top of that scoring and drafts replies inside a deal record.
HoneyBook： The AI Writing Assistant summarizes a project history or drafts a personalized email response. It does not rank leads or predict revenue, because HoneyBook assumes you already know who your clients are.
2. Contact and Client Management
Freshsales CRM： Contacts get a 360-degree view with a full timeline of interactions. Freshsales centralizes customer information so every touchpoint has a history you can search.
HoneyBook： You organize projects by name, dates, type, stage, and status instead of by contact record. Saved templates carry your brand across every file a client opens.
3. Email and Client Communication
Freshsales CRM： Send personalized bulk emails and track opens on each one. Phone, email, chat, and SMS share a unified inbox, and WhatsApp Business plus Facebook Messenger plug in.
HoneyBook： Email templates plug into workflows so you communicate with clients without rewriting the same message. Marketing sends run from the same contact list.
4. 自动化
Freshsales CRM： Sales sequences fire timed follow-ups until a prospect replies. Automation handles repetitive sales activities so reps spend the day selling.
HoneyBook： Workflows trigger on client actions, like a signed contract or a booked call. The automation targets busywork after the sale, not cold outreach before it.
5. Lead Capture and Scheduling
Freshsales CRM： Web forms drop leads straight into the pipeline with event tracking attached. There is no native booking calendar, so most teams bolt one on.
HoneyBook： Inquiry forms create a new project the moment someone reaches out. Online scheduling then books the call against your calendar without a back-and-forth thread.
6. 合同和提案
Freshsales CRM： Quotes exist, but there is no e-signature or client-ready proposal 建筑商. You export the data and finish the paperwork somewhere else.
HoneyBook： Online contracts are ready to sign in the browser, and proposals bundle scope, price, and signature together. This is the gap Freshsales cannot fill on its own.
7. Invoices and Online Payments
Freshsales CRM： Freshsales tracks the deal value but never collects the money. Billing runs through a separate 会计 tool you connect yourself.
HoneyBook： Create professional invoices, send reminders, and get paid on time. Payments are direct and digital, with card, ACH transfer, Apple Pay, and Google Pay accepted.
The payment tool itself handles deposits, milestones, and automatic late reminders.
⚠️ 警告： HoneyBook charges processing fees per transaction on top of your plan. Run your yearly volume through the math before you switch billing over.
8. Support Channels and AI Agents
Freshsales CRM： Support runs 24/5 on every plan through phone, chat, and email. Smart AI agents can answer common questions on your own site before a rep steps in.
Teams already running Freshdesk can share one customer record across sales and support.
HoneyBook： Support is email and chat based, with priority handling on the top plan. There is no phone dialer or help desk inside the platform.
9. 集成
Freshsales CRM： The marketplace lists around 385 integrations and apps, including Google, Microsoft 365, Slack, and Zoom. Each integration with other Freshworks products is tighter than the third-party connectors.
HoneyBook： The list is shorter but covers the tools freelancers actually run, like Google Calendar, Gmail, Zoom, and QuickBooks. Zapier fills most of the remaining gaps.
10. 定价与成本
Pricing is where the two models stop looking alike.
| 层级 | Freshsales CRM | HoneyBook |
|---|---|---|
| 入口 | 增长——每用户每月 9 美元 | 入门级——每月 29 美元 |
| 中 | 专业版——每用户每月 39 美元 | 基础版——每月 49 美元 |
| 顶部 | 企业版——59 美元/用户/月 | 高级版——每月 109 美元 |
| 计费模式 | 每用户 | Flat per account |
Freshsales CRM： One seat on Growth costs $9 a month, so a three-person team pays $27. Cost climbs quickly once you add seats on Pro or Enterprise.
HoneyBook： Starter is $29 a month no matter how many projects you run. Solo owners get contracts, invoices, and payments bundled, which would cost extra elsewhere.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门价格 | Freshsales CRM | $9 per seat monthly |
| 合同和发票 | HoneyBook | Signing and payments built in |
| Outbound sales sequences | Freshsales CRM | Timed follow-ups and lead scoring |
| A branded client portal | HoneyBook | Clients access files in one spot |
| Phone and SMS in the CRM | Freshsales CRM | Unified inbox with a dialer |
| 独奏 自由职业者 设置 | HoneyBook | Flat fee, no per-seat math |
💰 您的预算
Under three seats, Freshsales is cheaper every month. Past six seats on Pro, HoneyBook’s flat fee starts to look better.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales shares data with other Freshworks products. If your day lives in Google Calendar and QuickBooks, HoneyBook slots in faster.
📝 您的销售流程
Chasing cold leads through stages favors Freshsales. Answering inbound inquiries and sending proposals favors HoneyBook.
🎓您的经验水平
HoneyBook is easier on day one because there is less to configure. Freshsales offers an intuitive interface too, though reviewers call the navigation cluttered.
🆓 免费试用和演示
Both offer free trials, so test with real client work. Freshsales gives you 21 days with no credit card required.
🛟 支持选项
Freshsales includes 24/5 phone, chat, and email help on every tier. HoneyBook keeps support to email and chat.
切换指南
Already paying for one? Here is what changes if you move.
🔄 Switching from Freshsales CRM to HoneyBook?
✅ 你将获得：
- Contracts clients can sign online
- Invoices and online payments without a second tool
- A client portal you can customize to your brand
❌ 你会失去什么：
- Freddy AI lead scoring and deal risk alerts
- 内置电话和短信功能，集成在统一收件箱中
- Predefined sales reports and revenue forecasting
📋 如何切换：
- Export contacts and deals from Freshsales as CSV files
- Create a new account and import your contacts
- Rebuild active deals as projects with dates and stages
🔄 Switching from HoneyBook to Freshsales CRM?
✅ 你将获得：
- Lead scoring that ranks who to call first
- Sales sequences that follow up while you sleep
- Around 385 marketplace apps and add ons
❌ 你会失去什么：
- Signed contracts and branded proposals
- Client-facing invoices and payment collection
- Online scheduling tied to your calendar
📋 如何切换：
- Download client records and past invoices from HoneyBook
- Start the 21-day free trial and import your contacts
- Keep a separate invoicing tool for billing and payments
我们的评测没有涵盖的内容
We focused on solo owners and small teams. We did not test enterprise security reviews, custom API work, or bulk seat licensing. Migration of years of historical customer data was outside our scope. If you run 50 seats or a regulated business, your priorities will differ from ours.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🚀 销售特点 | Freshsales CRM |
| 📄 Contracts and Payments | HoneyBook |
| 🤖 AI Depth | Freshsales CRM |
| 👶 易用性 | HoneyBook |
| 🔌 集成 | Freshsales CRM |
| 🛟 支持 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
最适合： Sales teams, growing small businesses, and anyone already using other Freshworks products.
Freshsales CRM and HoneyBook solve two different problems. Freshsales moves leads through a pipeline and tells you who to call next.
HoneyBook takes one inquiry and turns it into a signed contract and a paid invoice. That workflow beats anything Freshsales offers for photographers, planners, and coaches.
Our pick goes to Freshsales because it does more for less across a wider set of businesses. At $9 per seat it covers sales, marketing, and support in one platform.
Freshsales CRM 的更多比较
Here is how Freshsales holds up against the other names on most shortlists:
Freshsales 在以下方面胜出： Lower seat price, built-in phone and SMS, 24/5 support on entry plans
HubSpot 在以下方面胜出： Far larger app marketplace, deeper marketing tools, stronger free tier for contacts
Freshsales 在以下方面胜出： Cleaner onboarding, Freddy AI on lower tiers, tighter link to Freshdesk
Zoho CRM 的优势在于： Wider module range, cheaper bundled office suite, more custom field depth
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： Native calling and SMS, AI scoring at lower cost, omnichannel inbox
管道驱动 获胜方式： Faster page loads, simpler pipeline view, less setup before first use
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Price per seat, setup time measured in days, no admin certification needed
Salesforce 的优势在于： Reporting depth, partner network size, controls for regulated industries
HoneyBook 的更多比较
These three come up most often when service owners compare HoneyBook:
HoneyBook 对比 Dubsado
HoneyBook 在以下方面胜出： Faster setup, cleaner mobile app, AI drafting for client emails
Dubsado 获胜： Deeper form logic, more granular workflow rules, cheaper entry plan for light users
HoneyBook 在以下方面胜出： Lower monthly cost, client-facing files, simpler learning curve for one person
Keap 获胜理由： Email marketing depth, sales pipeline reporting, 文本 message campaigns
HoneyBook 在以下方面胜出： Polish for client-facing documents, gentler setup, predictable flat pricing
GoHighLevel 获胜方式： Agency sub-accounts, funnel building, white-label reselling to clients
常见问题解答
Freshsales是CRM系统吗？
Yes. Freshsales is cloud-based CRM software from Freshworks. It manages contacts, deals, and sales activities in one place, with Freddy AI scoring leads for you.
HoneyBook 是一款 CRM 系统吗？
Yes, though it is a client management platform first. It tracks clients and projects, then adds contracts, invoices, and payments that traditional CRM software leaves out.
HoneyBook每月费用是多少？
Starter is $29 per month, Essentials $49, and Premium $109. Payment processing fees apply per transaction. Annual billing lowers the effective monthly rate.
Freshsales有哪些优势？
Low seat pricing, AI lead scoring, phone and SMS in one inbox, around 385 apps, and 24/5 support. Reviewers on Capterra and G2 average it 4.5 out of 5.
排名第一的CRM平台是什么？
Salesforce holds the largest market share worldwide. For small and medium sized businesses on a budget, Freshsales delivers most of the same daily value for far less.
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