Zendesk is the most popular customer service platform, but it’s not the only one out there.
Maybe you’re looking for something more affordable or features that better fit your business.
Whatever your reason, you’ve come to the right place!
This post will explore 9 of the best Zendesk alternatives available in 2025.
We’ll examine their key features, pricing, and what makes them stand out.
By the end, you will have all the information you need to make the best choice for your needs. Let’s get started!
What is the Best Zendesk Alternative?
É complicado pergunta! There isn’t one “best” for everyone.
The ideal choice fully depends on your needs and what you seek in a customer service platform.
To help you decide, we’ve compiled a list of the top 9 Zendesk alternatives, with the best options ranked higher.
1. Pipedrive (⭐️ 4,75)
Pipedrive is a sales management tool.
It focuses on helping you track your deals.
It gives you a clear visual of your sales pipeline.
Libere seu potencial com nosso Tutorial do Pipedrive.
Explore também o nosso Zendesk vs Pipedrive comparação!
Nossa opinião
O Pipedrive é uma escolha sólida para empresas focadas em vendas. É fácil de usar, visualmente atraente e repleto de recursos úteis. A única razão pela qual não recebe nota 10 é que os planos mais baratos têm algumas limitações.
Principais benefícios
- Foco total nas vendas: O Pipedrive foi criado para ajudar você a fechar mais negócios.
- Gerenciamento visual de pipeline: Veja exatamente onde cada negócio está.
- Automação poderosa: Automatize tarefas como enviar e-mails e agendar compromissos.
- Suporte 24 horas por dia, 7 dias por semana: Obtenha ajuda sempre que precisar.
Preços
- Essencial: US$ 14/usuário/mês.
- Avançado: US$ 24/usuário/mês.
- Profissional: $49/user/month.
- Poder: US$ 59/usuário/mês.
- Empresa: US$ 79/usuário/mês.
Prós
Contras
2. Vá para o alto nível (⭐️ 4.5)
GoHighLevel é uma plataforma completa criada para agências.
Ajuda a gerenciar leads, vendas e esforços de marketing.
It bundles many essential business tools into one.
Libere seu potencial com nosso Tutorial GoHighLevel.
Explore também o nosso Zendesk vs GoHighLevel comparação!
Nossa opinião
Isso é ótimo para agências e empresas que desejam consolidar ferramentas. Os recursos de automação são muito robustos. No entanto, seu vasto conjunto de recursos pode ser complexo para novos usuários, e há uma curva de aprendizado definida.
Principais benefícios
- Plataforma de marketing completa.
- Marca branca disponível.
- Campanhas automatizadas.
- Ferramentas de nutrição de leads.
- Relatórios abrangentes.
Preços
- Iniciante: US$ 97/mês.
- Ilimitado: US$ 297/mês.
Prós
Contras
3. Keap (⭐️ 4,25)
Comprado é feito sob medida para pequenas empresas.
Reúne funcionalidades de vendas e marketing.
Esta plataforma ajuda você a organizar contatos e acompanhar leads de forma eficaz.
Libere seu potencial com nosso Keap tutorial.
Explore também o nosso Zendesk vs Keap comparação!
Nossa opinião
Comprado é uma opção fantástica para pequenas empresas otimizarem seus esforços de vendas e marketing. É fácil de usar e repleto de recursos valiosos. No entanto, pode não ser a melhor opção para empresas maiores com necessidades mais complexas.
Principais benefícios
- Built-in email marketing: Send targeted emails to your audience.
- Easy-to-use automation: Automate tasks like sending follow-up messages and assigning leads.
- Sales pipeline management: Track your deals and identify opportunities.
- Ecommerce integrations: Connect Keap with your online store to manage orders and customers.
Preços
Keap offers a free trial and a simple pricing structure to get you started.
- Plano simples: Começa em US$ 249/mês (cobrado anualmente) e oferece dois usuários e 1.500 contatos.
Prós
Contras
4. Campanha Ativa (⭐️ 3,75)
A ActiveCampaign se destaca em marketing por e-mail.
Ele também fornece fortes recursos de automação.
Isso ajuda você a enviar mensagens direcionadas no momento certo.
Libere seu potencial com nosso ActiveCampaign tutorial.
Explore também o nosso Zendesk vs ActiveCampaign comparação!
Nossa opinião
ActiveCampaign is an excellent choice for businesses that want to leverage the true power of email marketing and automation. However, it may not be the best fit for beginners due to its complexity.
Principais benefícios
- Advanced automation: Create complex workflows to nurture leads and automate tasks.
- Email marketing powerhouse: Send beautiful and effective email campaigns.
- Construído em CRM: Manage contacts and track interactions.
- Segmentation and personalization: Target specific groups of contacts with personalized messages.
Preços
- Iniciante: US$ 15/mês.
- Mais: US$ 49/mês.
- Pró: US$ 79/mês.
- Empresa: US$ 145/mês.
Prós
Contras
5. CRM Freshsales (⭐️ 3,75)
Freshsales CRM foi projetado para ajudar nas vendas.
Ele permite que você gerencie facilmente as informações dos clientes.
Você também pode rastrear comunicações como chamadas e e-mails.
Libere seu potencial com nosso Tutorial do CRM Freshsales.
Explore também o nosso Zendesk vs Freshsales Comparação de CRM!
Nossa opinião
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Principais benefícios
- Interface amigável: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Preços acessíveis: Offers a free plan and competitive paid plans.
Preços
- Crescimento + 500 contatos de marketing: US$ 9/usuário/mês.
- Pro + 500 contatos de marketing: US$ 39/usuário/mês.
- Empresa + 500 contatos de marketing: US$ 59/usuário/mês.
Prós
Contras
6. HubSpot (⭐️ 3,75)
HubSpot é uma plataforma muito popular.
Ele combina ferramentas de marketing, vendas e atendimento ao cliente.
Isso o torna uma solução completa para muitas empresas.
Unlock its potential with our HubSpot tutorial.
Explore também o nosso Zendesk vs HubSpot comparação!
Nossa opinião
HubSpot is a powerful platform with many features, but you must consider your budget and needs before committing. It’s a good choice for businesses that want a comprehensive solution & are willing to invest in it.
Principais benefícios
- Free CRM: Start with a free plan with basic CRM features.
- All-in-one platform: Access a marketing, sales, and service tools suite.
- Extensive community and resources: Benefit from a wealth of knowledge and support.
- Inbound marketing focus: Attract and engage leads with valuable content.
Preços
- Ferramentas gratuitas: Gratuito para até dois usuários.
- Marketing Hub Starter: US$ 15/assento/mês.
- Plataforma de Cliente Inicial: US$ 15/assento/mês.
- Marketing Hub Professional + três licenças: US$ 800/mês, assentos adicionais por US$ 45/mês.
Prós
Contras
7. Monday CRM (⭐️ 3,5)
Segunda-feira CRM faz parte do sistema operacional Monday.com.
It helps teams collaborate and manage tasks.
You can keep track of customer interactions and sales progress visually.
Libere seu potencial com nosso Monday CRM tutorial.
Explore também o nosso Zendesk vs Monday comparação!
Nossa opinião
Monday CRM is a good choice for businesses that want a visually appealing and easy-to-use CRM. However, it may not be best for those with complex sales needs or large teams.
Principais benefícios
- Visually appealing interface: Easy to navigate and understand.
- Flexible and customizable: Adapt the platform to your specific needs.
- Recursos de colaboração: Work seamlessly with your team.
- Integrations with popular apps: Connect with your favorite business tools.
Preços
- Livre: $ 0 grátis para sempre.
- Básico: $9/seat/month.
- Padrão: US$ 12/assento/mês.
- Pró: $19/seat/month.
- Empresa: Preços personalizados com base em suas necessidades.
Prós
Contras
8. Insightly (⭐️ 3,5)
Insightly is a customer relationship management (CRM) tool for smaller companies.
It assists in managing projects and client information.
You can also link emails directly to customer records.
Libere seu potencial com nosso Insightly tutorial.
Explore também o nosso Zendesk vs Insightly comparação!
Nossa opinião
Insightly is a solid choice for businesses that need a scalable CRM with project management capabilities.
Principais benefícios
- Scalable for growth: Adapt the platform as your business expands.
- Project management features: Keep your projects organized and on track.
- Customizable dashboards and reports: Get the insights you need to make informed decisions.
- Integrations with popular apps: Connect with your favorite business tools.
Preços
- Mais: $29/user/month.
- Profissional: $49/user/month.
- Empresa: $99/user/month.
Prós
Contras
9. Capsule CRM (⭐️ 3,25)
Cápsula CRM oferece uma experiência simples e fácil de usar.
It focuses on managing your contacts and tracking sales opportunities.
É um ótimo básico CRM para pequenas empresas.
Unlock its potential with our Capsule tutorial.
Explore também o nosso Zendesk vs Capsule comparação!
Nossa opinião
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming. However, it might lack some of the more advanced features that larger or growing businesses might need, and its reporting options are not as robust as some competitors.
Principais benefícios
- Simple contact management.
- Easy sales pipeline tracking.
- Integra-se com muitos aplicativos.
- Customizable fields available.
- Mobile app for on-the-go access.
Preços
- Iniciante: $18/user/month.
- Crescimento: $36/user/month.
- Avançado: $54/user/month.
- Final: $72/user/month.
Prós
Contras
Guia do comprador
Ao fazer nossa pesquisa para encontrar o produto perfeito, determinamos usando estes fatores:
- Preços: How much did each product cost?
- Características:Quais eram as melhores características de um produto?
- Negativos: What was missing from each product?
- Suporte ou Reembolso:Eles oferecem uma comunidade, suporte ou política de reembolso?
Here’s how we approached our research, examining the right customer support software market to provide you with the most informed recommendations:
- Principais características identificadas: We started by pinpointing the essential features of top-tier customer support software. This included a robust ticketing system for efficiently handling customer requests, multi-channel support to address customer inquiries across various platforms (email, chat, mídia social), and integrations with popular tools like HubSpot Service Hub and Jira Service Management.
- Prioritized Customer Experience: We considered how each platform facilitated personalized support and streamlined customer communication. We sought features that empower support teams to manage customer queries and facilitate efficient customer conversations.
- Evaluated Integrations: Seamless integration with existing systems, such as Salesforce Service Cloud or other customer relationship management (CRM) tools, was crucial to our assessment.
- Analyzed Pricing: We compared pricing models across different providers to understand the value offered at each price point.
- Assessed Support and Refund Policies: We investigated the availability of support resources, including knowledge bases, community forums, and direct customer support channels. Additionally, we examined refund policies to ensure customer satisfaction.
- Considered Scalability: We evaluated whether each platform could adapt to the needs of growing businesses and evolving customer service operations.
- Factored in User Reviews: We analyzed user reviews and managed customer interactions to gain insights into real-world experiences and identify recurring negatives.
- Prioritized Innovation: We sought platforms that actively invest in new technologies and features to optimize support operations and enhance the overall customer experience.
This rigorous research enabled us to identify the 15 top Zendesk alternatives that cater to diverse business needs and budgets.
Concluindo
That’s a wrap on our exploration of the 9 best Zendesk alternatives for 2025!
We’ve covered a lot of ground, from powerful all-in-one platforms like GoHighLevel to specialized tools like Close CRM for sales-focused teams.
Remember, your best choice depends on your specific needs and priorities.
Consider what matters most to your support team and your customer support teams.
Is it seamless customer communication, efficient ticketing systems, or robust multi-channel support?
By carefully considering your requirements and exploring the options on this list.
You’ll be well-equipped to find the perfect Zendesk alternative to elevate your business intelligence tool & customer support game in 2025.
Perguntas frequentes
Why would I want an alternative to Zendesk?
Zendesk is a popular option, but it can be costly. This is especially true when you add more features. Some businesses find it hard to use or that it lacks what they need. Other options often give you better value or simpler customer support tools. They might even offer a more user-friendly experience to help you provide excellent customer service.
What’s the most important thing to consider when choosing a Zendesk alternative?
Your specific needs! Think about your budget, the size of your team, and the channels you use to communicate with customers (email, chat, social media). Prioritize features that align with your customer support strategy.
Do these alternatives integrate with other tools I use?
Most do! Many integrate with popular CRMs, marketing automation platforms, and other business tools. Check each platform’s integrations page to ensure it works with your existing systems.
Are there any free Zendesk alternatives?
Some options, like HubSpot CRM, offer free plans with basic features. However, you might need to upgrade to a paid plan for more advanced functionality.
What if I need help with my new customer support platform?
All the alternatives listed offer some level of support, whether it’s through documentation, community forums, or direct customer support. Look for a platform with a strong support system to help you get started and troubleshoot any issues.
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