Choisir le bon CRM est difficile, n'est-ce pas ?
You’re looking at SugarCRM vs Bitrix24, and it’s like, which one actually helps your entreprise grow?
You don’t want to mess this up.
We’re breaking down SugarCRM vs Bitrix24 to see which CRM tool wins in 2025.
We’ll look at the important stuff, like how easy they are to use, what they cost, and what they can actually do for you.
Let’s find the best fit!
Aperçu
To provide a clear comparison, our team dove deep.
We tested both SugarCRM and Bitrix24, exploring their core features and user interfaces.
This hands-on experience allows us to give you a real, practical look at how these CRMs perform.
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Tarifs : Book your demo plan. The premium plan starts at $19/month.
Caractéristiques principales :
- Automatisation de la force de vente
- Assistance clientèle
- Rapports et analyses
Looking for an affordable solution? Bitrix24 offers a robust platform with a wide range of features.
Tarifs : La version d'essai est gratuite. Le plan premium commence à $49/mois.
Caractéristiques principales :
- CRM
- Gestion de projet
- Outils de communication
What is SugarCRM?
SugarCRM is a flexible CRM built for businesses that need to customize—think big sales teams.
It lets you tailor the software to your exact needs and handles complex sales processes.
Découvrez également nos favoris Alternatives à SugarCRM…
Notre avis
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Principaux avantages
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM des données en déplacement.
- Large community: Tap into a wealth of resources and support.
Tarifs
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Essentials: $19/user/month, three users minimum.
- Standard: $59/user/month, ten users minimum.
- Avancé: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Avantages
Inconvénients
What is Bitrix24
Bitrix24? It’s a whole entreprise suite.
CRM, project management, website building – it’s all there.
Découvrez également nos favoris Alternatives à Bitrix24…
Notre avis
Prêt à prendre le contrôle de vos projets et à booster la productivité de votre équipe ? Bitrix24 vous offre les outils nécessaires pour exceller en gestion de projet, avec plus de 10 millions d'utilisateurs dans le monde.
Principaux avantages
- CRM riche en fonctionnalités : Gérez vos contacts, vos transactions et votre pipeline de vente.
- Gestion de projet intégrée : Planifiez, suivez et collaborez facilement sur des projets.
- Outils de communication intégrés : Chat, visioconférence et partage de fichiers au sein de la plateforme.
- Créateur de sites Web : créez des pages de destination et des sites Web sans aucun codage.
- Application mobile: Accédez à votre travail où que vous soyez et à tout moment.
Tarifs
- Basique: 49 $/organisation/mois, 5 utilisateurs.
- Standard: 99 $/organisation/mois, 50 utilisateurs.
- Professionnel: 199 $/organisation/mois, 100 utilisateurs.
- Entreprise: 399 $/organisation/mois, 250 utilisateurs.
Avantages
Inconvénients
Comparaison future
This analysis evaluates SugarCRM, the established leading CRM known for its enterprise customization and robust sales features.
Bitrix24 CRM, a comprehensive platform that heavily integrates project management tools and collaboration tools.
This comparison will clarify which crm platform is the better fit for enterprise-level sales and marketing versus a platform for integrated internal and external communication.
1. Core Focus and Target Market
- SugarCRM: Primarily a modular crm platform designed for enterprise use, offering specific, modular clouds like sugar sell and sugar serve to manage the entire customer lifecycle, focusing on high-level sales performance.
- Bitrix24 CRM: A communications platform and CRM solution built for businesses of all sizes, offering deep collaboration tools and project management tools alongside its core sales funnel features.
2. Pricing and Scalability (per user)
- SugarCRM: Tends to be higher cost, with crm prices typically structured per user and often billed annually. It is less of an affordable crm solution, catering to mid-market and enterprise budgets.
- Bitrix24 CRM: Offers a scalable pricing model, including a free plan with limited features and tiers that expand to support virtually unlimited users, making it a highly affordable crm alternative to many crm alternatives.
3. Sales Management and Automation
- SugarCRM: Features deep marketing automation through its sugar market product and extensive drag and drop workflows within the core platform to automate the sales process and manage the sales funnel.
- Bitrix24 CRM: Offers robust workflow automation capabilities, allowing users to automate sales stages and marketing campaigns. Its focus is on integrating CRM données directly with the communications tools.
4. Customization and Enterprise Features
- SugarCRM: Known for its ability to customize sugarcrm extensively, offering sugar enterprise options and dedicated online support for complex deployments. It provides enhanced support for modular expansion.
- Bitrix24 CRM: Offers high flexibility through customizable dashboards and forms, including web forms, but its customization depth is generally less granular for complex, industry-specific processes than SugarCRM.
5. Collaboration and Internal Communications
- SugarCRM: Provides internal communication features but relies heavily on integrations for chat and document sharing. Its primary focus is outward-facing customer relationships.
- Bitrix24 CRM: Excels as a communications platform, offering native chat, video calls, social feed, and integrated collaboration tools, streamlining internal communications across the entire team.
6. Marketing Features and Campaigns
- SugarCRM: Provides comprehensive marketing automation within the sugar market module, managing detailed marketing campaigns and lead scoring. It integrates well with calendar integration.
- Bitrix24 CRM: Features marketing campaigns tools, including email marketing and segmented lists, tightly integrated with the CRM. It leverages the user interface of its platform for easy campaign tracking.
7. Service and Support Modules
- SugarCRM: Offers the dedicated sugar serve module for full-service automation, managing cases, and customer self-service portals, along with specialized reporting and service automation.
- Bitrix24 CRM: Includes a native contact center and ticketing system for customer support, leveraging the core communications platform to handle inbound customer relationships requests.
8. Project Management and Task Tracking
- SugarCRM: Features basic project and task management to support sales activities but is not designed as a dedicated project management tool.
- Bitrix24 CRM: Provides extensive project management tools, including Kanban boards, Gantt charts, and task dependencies, making it a strong all-in-one solution for both sales and task management.
9. Product Ecosystem and Alternatives
- SugarCRM: Positions itself as a leading crm alternative to giants like Salesforce, with specialized cloud offerings like sugar sell and sugar serve. Its high sugarcrm cost often makes users look for crm alternatives.
- Bitrix24 CRM: Acts as a comprehensive crm alternatives to specialized tools, often replacing the need for separate chat, telephony, and project software, making its overall sugarcrm pricing competitive in the affordable crm space.
What to Look For in a CRM Tool?
- Consider your team’s Google Workspace reliance.
- Evaluate the need for deep customization.
- Factor in long-term scalability, contact management and the size of the company.
- Assess the importance of the mobile accessibility for your team for managing projects.
- Think about the complexity of your current sales management process.
- Analyze your budget against the requirements of each CRM software, considering sugarcrm pricing and sugarcrm cost.
- Determine the level of vendor support you’ll need for service automation and calendar integration.
Verdict final
So, which one wins?
It’s tough, but we lean towards Bitrix24.
It’s just easier to use, especially if you’re new to CRM.
Plus, it has many tools in one place. SugarCRM is powerful, but it can be overwhelming.
We’ve used both, and for most businesses, Bitrix24 gets you going faster.
Want a CRM that’s simple but strong?
Bitrix24 is our pick.
Trust us, and we’ve done the work, so you don’t have to.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM contre Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Plus de Bitrix24
Voici une brève comparaison de Bitrix24 avec ces solutions logicielles :
- Bitrix24 contre Pipedrive: Bitrix24 propose une suite complète comprenant CRM et gestion de projet, tandis que Pipedrive se concentre sur la gestion intuitive du pipeline de vente visuel.
- Bitrix24 contre GoHighLevelBitrix24 est comme une grande suite bureautique. Elle comprend un CRM, mais aussi des outils pour communiquer avec votre équipe et gérer vos projets. C'est pratique si vous avez besoin de plusieurs choses au même endroit. GoHighLevel est davantage axé sur les ventes et le marketing.
- Bitrix24 contre Keap: Bitrix24 propose une large gamme de fonctionnalités de collaboration et de CRM, tandis que Keap excelle dans l'automatisation du marketing et la gestion détaillée des processus de vente.
- Bitrix24 contre ActiveCampaign: Bitrix24 est une suite commerciale complète, tandis qu'ActiveCampaign est spécialisé dans l'automatisation avancée du marketing, les campagnes par e-mail et le lead nurturing.
- Bitrix24 contre Hubspot: Bitrix24 offre un vaste ensemble de fonctionnalités pour les opérations commerciales, souvent avec une courbe d'apprentissage plus raide ; HubSpot propose une plate-forme de marketing, de vente et de service conviviale et intégrée.
- Bitrix24 contre Clickfunnels: Bitrix24 est un système de gestion d'entreprise complet avec CRM ; ClickFunnels est principalement un outil de création d'entonnoirs de vente et de pages de destination.
- Bitrix24 contre Folk: Bitrix24 est une plateforme complète pour diverses fonctions commerciales ; Folk est un système de gestion des contacts plus ciblé et collaboratif.
- Bitrix24 contre Immédiatement: Bitrix24 propose une large gamme d'outils commerciaux, notamment CRM ; Instantly se spécialise dans la sensibilisation automatisée par courrier électronique à froid et les cadences de vente.
- Bitrix24 contre Cliquez dessus: Bitrix24 est une plateforme intégrée pour le CRM, la gestion de projet et la collaboration ; ClickUp est un outil de gestion du travail polyvalent avec des vues personnalisables.
- Bitrix24 contre lundi: Bitrix24 propose une solution commerciale complète avec CRM ; Monday CRM fournit des flux de travail hautement visuels et personnalisables pour la gestion de projets et de clients.
- Bitrix24 contre Capsule: Bitrix24 est une plateforme riche en fonctionnalités avec CRM, gestion des tâches et collaboration ; Capsule CRM est un gestionnaire de pipeline de contacts et de ventes plus simple et plus rationalisé.
- Bitrix24 contre Insightly: Bitrix24 est une suite commerciale complète dotée d'outils de collaboration et de projet robustes ; Insightly est un CRM doté de capacités de gestion de projet intégrées, souvent privilégiées par les petites entreprises.
- Bitrix24 contre Freshsales: Bitrix24 propose une large gamme de fonctions commerciales en plus du CRM ; Freshsales CRM est une plate-forme axée sur les ventes avec des informations alimentées par l'IA pour la gestion des prospects et des transactions.
- Bitrix24 contre Salesforce: Bitrix24 fournit une solution tout-en-un pour différentes tailles d'entreprise, y compris CRM ; Salesforce est un CRM d'entreprise de premier plan, hautement personnalisable et évolutif avec des capacités étendues.
Questions fréquemment posées
Is SugarCRM or Bitrix24 better for small businesses?
Bitrix24 might be a better fit for smaller businesses due to its easier learning curve and more affordable pricing plans.
Can I use Bitrix24 and SugarCRM on my phone?
Yes, both platforms offer mobile apps for iOS and Android devices, allowing you to access and manage your CRM data on the go.
What are the main differences in pricing between SugarCRM and Bitrix24?
SugarCRM generally has a higher starting price point. Bitrix24 offers a free plan with limited features and more affordable paid plans for petites entreprises.
Which CRM has better reporting and analytics features?
SugarCRM is often considered to have more robust reporting and analytics capabilities, allowing for deeper insights into sales performance and customer behavior.
Can I try SugarCRM or Bitrix24 before I commit?
Yes, both platforms offer free trials. This allows you to test their features and see which one better suits your specific needs and workflow.
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