SugarCRM vs Bitrix24: Which CRM Tool Wins in 2025?

Gagnant

8.5

• Automatisation des ventes
• Intégration
• Automatisation du marketing
• Landing Pages
• Security Overview
• Essai gratuit disponible
• Forfaits payants à partir de 19 $/mois

ESSAYEZ MAINTENANT

Finaliste

6.5

• Gestion des contacts
• Pipeline de vente
• Assistant de contenu IA
• Marketing par e-mail
• Analyse des ventes
• Essai gratuit disponible
• Forfaits payants à partir de 49 $/mois

ESSAYEZ MAINTENANT

Choisir le bon CRM est difficile, n'est-ce pas ?

You’re looking at SugarCRM vs Bitrix24, and it’s like, which one actually helps your business grow?

You don’t want to mess this up.

We’re breaking down SugarCRM vs Bitrix24 to see which CRM tool wins in 2025.

We’ll look at the important stuff, like how easy they are to use, what they cost, and what they can actually do for you.

Let’s find the best fit!

Aperçu

To provide a clear comparison, our team dove deep.

We tested both SugarCRM and Bitrix24, exploring their core features and user interfaces.

This hands-on experience allows us to give you a real, practical look at how these CRMs perform.

Businesses using SugarCRM see an average 15% improvement in sales cycle efficiency.

8.5sur 10

Tarifs : It has a free trial. The premium plan starts at $19/month.

Caractéristiques principales :

• Advanced Customization.
• Sales Forecasting.
• Automatisation des flux de travail.

Try sugarCRM For FREE Lire la critique complète

Improve team collaboration by 25% with Bitrix24’s integrated tools. Test it out!

6.5sur 10

Tarifs : La version d'essai est gratuite. Le plan premium commence à $49/mois.

Caractéristiques principales :

• Task Management.
• Site web Constructeur.
• Contact Center.

Essayez Bitrix24 GRATUITEMENT Lire la critique complète

What is SugarCRM?

SugarCRM is a flexible CRM built for businesses that need to customize—think big sales teams.

It lets you tailor the software to your exact needs and handles complex sales processes.

Découvrez également nos favoris SugarCRM alternatives…

SugarCRM

8.5

Businesses using SugarCRM see an average 15% improvement in sales cycle efficiency. Use it today!

Try sugarCRM For FREE Lire la critique complète

Principaux avantages

• Advanced customization is powerful.
• Sales forecasting is precise.
• Automation saves significant time.
• Improved sales cycle efficiency by 15%.

Tarifs

Tous les plans seront facturé annuellement.

• Essentials: $19/user/month, three users minimum.
• Standard: $59/user/month, ten users minimum.
• Avancé: $85/user/month, ten users minimum.
• Premier: $135/user/month, ten users minimum.

What is Bitrix24

Bitrix24? It’s a whole entreprise suite.

CRM, project management, website building – it’s all there.

Découvrez également nos favoris Alternatives à Bitrix24…

Bitrix24

6.5

Improve team collaboration by 25% with Bitrix24’s integrated tools. Test it out!

Essayez Bitrix24 GRATUITEMENT Lire la critique complète

Principaux avantages

• Free plan for small teams is great.
• Combines CRM, tasks, and communication.
• Improves team collaboration by 25%.
• Task management increases productivity by 20%.
• Contact center enhances customer service.

Tarifs

Tous les plans seront facturé annuellement.

• Basique: 49 $/organisation/mois, 5 utilisateurs.
• Standard: $87/organization/month, 50 Users.
• Professionnel: $175/organization/month, 100 Users.
• Entreprise: $350/organization/month, 250 Users.

Comparaison future

Alright, let’s dive into the core of Bitrix24 vs SugarCRM.

We’re comparing key features to help you decide which CRM software better fits your needs.

This breakdown focuses on practical differences for solid customer relationship management.

1. Dashboard Customization

• SugarCRM: SugarCRM offers a highly customizable dashboard. With various widgets and layouts, you can tailor it to show exactly the data you need.
• Bitrix24: Offers a more pre-set dashboard, though it’s still adaptable. It might be quicker to get started, but less flexible long-term.

2. Ease of Use and User Interface

• SugarCRM: Can have a steeper learning curve, especially for new users. Its depth means more training may be needed.
• Bitrix24: Generally considered more intuitive, with a modern interface. This contributes to its overall ease of use.

3. Module Variety and Functionality

• SugarCRM has robust modules for sales, marketing, and service and is built for complex business processes.
• Bitrix24: Combines CRM with project management, collaboration tools, and website building. This all-in-one approach is a key differentiator.

4. On-Premise and Cloud Deployment

• SugarCRM: Provides flexible deployment options, including on-premise installations. This is great for businesses with strict data security needs.
• Bitrix24: Primarily a cloud-based solution, though it does offer an on-premise option. This cloud focus makes it accessible and scalable.

5. Customer Support and Training

• SugarCRM: Relies heavily on its partner network for customer support. This can mean varied levels of assistance.
• Bitrix24: Offers direct support, including online chat, phone, and email. They also offer a large knowledge base.

6. Sales Funnel Management

• SugarCRM provides deep funnel analysis and rapports. It allows you to track every stage of the sales process in detail.
• Bitrix24: Offers visual sales funnels, but they might not be as granular as SugarCRM’s.

7. Third-Party Integrations

• SugarCRM has a large marketplace of third-party integrations, which allows you to connect it with many other business tools.
• Bitrix24: Also integrates with various tools, but its strength is its built-in features. Fewer integrations may be needed.

Quels sont les critères à prendre en compte pour choisir le bon outil de gestion de la relation client ?

• Consider your team’s Google Workspace reliance.
• Evaluate the need for deep customization.
• Factor in long-term scalability and the size of the company.
• Assess the importance of the mobile accessibility for your team.
• Think about the complexity of your current sales management process.
• Analyze your budget against the requirements of each CRM software.
• Determine the level of vendor support you’ll need.

Verdict final

So, which one wins?

It’s tough, but we lean towards Bitrix24. 

It’s just easier to use, especially if you’re new to CRM. 

Plus, it has many tools in one place. SugarCRM is powerful, but it can be overwhelming.

We’ve used both, and for most businesses, Bitrix24 gets you going faster.

Want a CRM that’s simple but strong?

Bitrix24 is our pick. 

Trust us, and we’ve done the work, so you don’t have to.

Try sugarCRM For FREE Lire la critique complète

Essayez Bitrix24 GRATUITEMENT Lire la critique complète

More of SugarCRM

Here’s a brief comparison of SugarCRM with these software solutions:

• SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
• SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
• SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
• SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
• SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
• SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
• SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
• SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
• SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
• SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
• SugarCRM contre Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
• SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
• SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
• SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.

Plus de Bitrix24

Voici une brève comparaison de Bitrix24 avec ces solutions logicielles :

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 contre Pipedrive: Bitrix24 propose une suite complète comprenant CRM et gestion de projet, tandis que Pipedrive se concentre sur la gestion intuitive du pipeline de vente visuel.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 contre ActiveCampaign: Bitrix24 est une suite commerciale complète, tandis qu'ActiveCampaign est spécialisé dans l'automatisation avancée du marketing, les campagnes par e-mail et le lead nurturing.
• Bitrix24 contre Hubspot: Bitrix24 offre un vaste ensemble de fonctionnalités pour les opérations commerciales, souvent avec une courbe d'apprentissage plus raide ; HubSpot propose une plate-forme de marketing, de vente et de service conviviale et intégrée.
• Bitrix24 contre Clickfunnels: Bitrix24 est un système de gestion d'entreprise complet avec CRM ; ClickFunnels est principalement un outil de création d'entonnoirs de vente et de pages de destination.
• Bitrix24 contre Folk: Bitrix24 est une plateforme complète pour diverses fonctions commerciales ; Folk est un système de gestion des contacts plus ciblé et collaboratif.
• Bitrix24 contre Immédiatement: Bitrix24 propose une large gamme d'outils commerciaux, notamment CRM ; Instantly se spécialise dans la sensibilisation automatisée par courrier électronique à froid et les cadences de vente.
• Bitrix24 contre Cliquez dessus: Bitrix24 est une plateforme intégrée pour le CRM, la gestion de projet et la collaboration ; ClickUp est un outil de gestion du travail polyvalent avec des vues personnalisables.
• Bitrix24 contre lundi: Bitrix24 propose une solution commerciale complète avec CRM ; Monday CRM fournit des flux de travail hautement visuels et personnalisables pour la gestion de projets et de clients.
• Bitrix24 contre Capsule: Bitrix24 est une plateforme riche en fonctionnalités avec CRM, gestion des tâches et collaboration ; Capsule CRM est un gestionnaire de pipeline de contacts et de ventes plus simple et plus rationalisé.
• Bitrix24 contre Insightly: Bitrix24 est une suite commerciale complète dotée d'outils de collaboration et de projet robustes ; Insightly est un CRM doté de capacités de gestion de projet intégrées, souvent privilégiées par les petites entreprises.
• Bitrix24 contre Freshsales: Bitrix24 propose une large gamme de fonctions commerciales en plus du CRM ; Freshsales CRM est une plate-forme axée sur les ventes avec des informations alimentées par l'IA pour la gestion des prospects et des transactions.
• Bitrix24 contre Salesforce: Bitrix24 fournit une solution tout-en-un pour différentes tailles d'entreprise, y compris CRM ; Salesforce est un CRM d'entreprise de premier plan, hautement personnalisable et évolutif avec des capacités étendues.

Questions fréquemment posées