Freshsales vs Capsule CRM: Which is The Best in 2025?

Choisir le bon CRM for your business can feel like choosing between two cool video games. 

Are you struggling to determine if Freshsales CRM or Capsule CRM is better for your needs?

It’s frustrating, right? You don’t want to waste time or money on a system that doesn’t work. 

Don’t worry; we’re here to help! Let’s break down Freshsales vs Capsule CRM and find the best for you. 

Vue d'ensemble

We’ve spent considerable time exploring Freshsales and Capsule CRM, putting each through its paces. 

This comparison is based on our hands-on experience, testing features, and functionality, ensuring you get real-world insights.

What is Freshsales?

Freshsales? It’s a CRM. Think of it as a tool to help you sell better.

It tracks your customers, smooths your sales process, and is built for sales teams.

Découvrez également nos Freshsales CRM alternatives…

Principaux avantages

• Interface intuitive : Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• Des idées alimentées par l'IA : Get intelligent recommendations to close more deals.

Tarification

Tous les plans seront facturé annuellement.

• Growth + 500 Marketing Contacts: $9/user/month.
• Pro + 500 Marketing Contacts: $39/user/month.
• Enterprise + 500 Marketing Contacts: $59/user/month.

Qu'est-ce que Capsule CRM ?

Capsule CRM is different.

It’s built for contact management and helps you keep track of people, not just salespeople but everyone.

It’s also simple and easy to use.

Découvrez également nos Capsule CRM alternatives…

Principaux avantages

• Interface conviviale : Capsule CRM est connu pour sa conception intuitive et sa facilité d'utilisation.
• Des prix abordables : C'est l'un des CRM les plus économiques du marché.
• Idéal pour les petites entreprises : Sa simplicité et sa concentration sur les fonctionnalités essentielles en font un outil idéal pour les petites équipes.
• Application mobile : Accédez à vos données clients et gérez votre pipeline de vente en déplacement.
• S'intègre aux outils les plus courants : Se connecte à G Suite, Mailchimp, Zapier, et plus encore.

Tarification

Tous les plans seront facturé annuellement.

• Démarrage: $18/utilisateur/mois.
• Croissance: $36/utilisateur/mois.
• Avancé: $54/utilisateur/mois.
• Ultime: $72/utilisateur/mois.

Comparaison des caractéristiques

Choosing the right CRM software means comparing features.

We’ll examine key areas to help you decide which solution best suits your needs.

Let’s get started.

1. Intégration

• Freshsales:
  • It offers extensive integration with various third-party apps, including Freshworks products, and has a strong API.
  • Seamless integration with email marketing tools, enhancing customer relationships.
• Capsule CRM:
  • It provides integrations with popular tools, but its ecosystem is more minor than Freshsales.
  • Integrates with common platforms like Google Workspace and Mailchimp.

2. Pricing Plans

• Freshsales:
  • Offers tiered pricing plans, starting at a lower entry point, with more advanced features available at higher tiers. Provides a free plan.
  • Caters to growing businesses with scalable options.
• Capsule CRM:
  • Features simpler, more straightforward pricing plans, though it lacks an entirely free plan.
  • It focuses on providing essential features at a fixed cost.

3. Sales Pipeline Management

• Freshsales:
  • It boasts a highly visual sales pipeline management system, enabling precise deal tracking through the sales funnel.
  • Strong tools for sales performance analysis.
• Capsule CRM:
  • Provides a basic sales pipeline view. It is functional but less visually driven than Freshsales.
  • Offers essential sales tracking features.

4. Analytics

• Freshsales:
  • Delivers robust analytics, including detailed reports on sales performance and customer behavior.
  • Leverages AI to provide actionable insights.
• Capsule CRM:
  • Offers basic analytics and reporting focused on tracking key sales metrics.
  • Suitable for businesses with more straightforward reporting needs.

5. Customer Relationship Management

• Freshsales:
  • A comprehensive customer relationship management (CRM) platform designed to manage all aspects of customer interactions.
  • Features to track and nurture customer relationships.
• Capsule CRM:
  • Focuses on strong contact management, emphasizing organization and tracking of customer details.
  • Excellent for maintaining clean, accessible customer data.

6. Marketing Automation

• Freshsales:
  • Includes advanced marketing automation features, such as automated email campaigns and workflows.
  • Helps to streamline marketing processes.
• Capsule CRM:
  • It lacks robust marketing automation features and focuses more on sales and contact management.
  • Relies on integrations for advanced marketing tasks.

7. Facilité d'utilisation

• Freshsales:
  • User-friendly interface, although some advanced features may require a learning curve.
  • Strong balance of power and ease of use. Integrates with zoho crm products.
• Capsule CRM:
  • It is known for its simplicity and ease of use, making it easy for beginners to get started.
  • Great for users who need a straightforward CRM. Can export easily to Excel.

What to Look for in CRM Software?

• Évolutivité : Le CRM peut-il évoluer avec votre entreprise ?
• Personnalisation : Does it adapt to your unique workflows?
• Soutien : Is reliable customer support available?
• Accès mobile : Can you manage your CRM on the go?
• La sécurité : Does it protect your customer data?
• Industry-Specific Features: Does the CRM have features geared toward your industry?
• Training & Onboarding: Are there resources to help your team learn the software?
• Capacités d'établissement de rapports : Can you generate the specific reports you need?
• Data Migration: How easy is moving your existing data into the new CRM?
• User Permissions: Can you control who has access to what information?
• Updates & Maintenance: How often is the software updated, and what is the maintenance process?

Verdict final

So, which one is the best CRM? For most businesses, we recommend Freshsales.

It offers a strong CRM solution with AI, great sales tools, and reasonable pricing.

It’s powerful but still easy to use. While Capsule CRM is simple, Freshsales provides more tools for growth.

If you need strong project management within your CRM.

You may need a different solution, but for sales, Freshsales wins.

We’ve tested both, and Freshsales gives you more bang for your buck. Trust us; we’ve done the work, so you don’t have to.

More of Freshsales CRM

Here’s a brief comparison of Freshsales CRM with these software solutions:

• Freshsales CRM vs Gohighlevel: Freshsales CRM focuses on AI-driven sales automation and pipeline management, while GoHighLevel is a broader platform offering extensive marketing, sales, and agency automation features.
• Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
• Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
• Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
• Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
• Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
• Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
• Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
• Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
• Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
• Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
• Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
• Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.

Plus de Capsule CRM

Voici une brève comparaison de Capsule CRM avec ces solutions logicielles :

• Capsule CRM vs Gohighlevel: Capsule CRM excelle dans la gestion directe des contacts et des pipelines de vente, tandis que GoHighLevel fournit une plateforme complète pour les ventes, l'automatisation du marketing et la génération de leads.
• Capsule CRM vs Pipedrive: Capsule CRM offre une solution simple pour la gestion des contacts et des ventes, tandis que Pipedrive est un outil de gestion visuelle du pipeline de vente.
• Capsule CRM vs Keap: Capsule CRM se concentre sur la simplicité et le prix pour le suivi des contacts et des ventes ; Keap offre des fonctions étendues d'automatisation du marketing et des ventes, souvent à un prix plus élevé.
• Capsule CRM vs ActiveCampaign: Capsule CRM offre une solide gestion des contacts et du pipeline, tandis qu'ActiveCampaign propose une puissante automatisation du marketing, des campagnes d'e-mailing et une segmentation avancée.
• Capsule CRM vs Hubspot: Capsule CRM est un CRM convivial et abordable pour la gestion des interactions avec les clients ; HubSpot propose une vaste gamme d'outils de marketing, de vente et de service, avec des options gratuites et des options payantes évolutives.
• Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
• Capsule CRM vs Folk: Capsule CRM est une solution simple de gestion des contacts, tandis que Folk met l'accent sur l'organisation collaborative des contacts et leur enrichissement par des fonctionnalités modernes.
• Capsule CRM vs Instantly: Capsule CRM se concentre sur la gestion des contacts généraux et des ventes ; Instantly est conçu pour l'envoi automatisé d'e-mails froids et l'engagement commercial.
• Capsule CRM vs Clickup: Capsule CRM est une solution de gestion de la relation client dédiée, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui comprend des fonctionnalités de gestion de la relation client ainsi que de gestion des projets et des tâches.
• Capsule CRM vs Monday CRM: Capsule CRM offre une gestion simple des contacts et du pipeline de vente ; Monday CRM offre des flux de travail visuels hautement personnalisables et des fonctions étendues de collaboration d'équipe.
• Capsule CRM vs Insightly: Capsule CRM met l'accent sur la facilité d'utilisation et le suivi des contacts, tandis qu'Insightly propose un CRM plus complet avec des fonctions avancées de gestion de projets.
• Capsule CRM vs Salesforce: Capsule CRM est idéal pour les petites et moyennes entreprises à la recherche d'un CRM simple et abordable ; Salesforce est un CRM d'entreprise doté d'une personnalisation et d'une évolutivité étendues pour les grandes organisations.
• Capsule CRM vs Zendesk: Capsule CRM se concentre sur les ventes et la gestion de la relation client, tandis que Zendesk est avant tout une plateforme de service client qui excelle dans les solutions de billetterie et d'assistance.

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