ClickFunnels vs Zendesk : Quel outil CRM l'emportera en 2025 ?

Gagnant

4.5

• Pages d'atterrissage
• Tests A/B
• EMAIL Marketing
• Flux de travail
• CRM
• Essai gratuit disponible
• Paid Plan Starts at $81

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Finaliste

3.0

• Organization Management
• Reporting Outils
• Customer Management
• Messaging & Live Chat
• IA et L'automatisation
• Custom reporting
• Le forfait payant commence à 19 $

ESSAYEZ MAINTENANT

Picking the right tools for your online entreprise can feel like a maze, right?

You need something that helps you sell and keeps your customers happy.

ClickFunnels vs Zendesk—which one does it better? 

It’s a common question; getting it wrong can cost you time and money.

We’ll look at ClickFunnels vs Zendesk side-by-side, skipping the fluff. 

Aperçu

We’ve tested ClickFunnels and Zendesk’s features, user-friendliness, and customer support.

This hands-on experience allows us to provide a real-world comparison, not just a theoretical one.

4.5sur 5

Idéal pour créer rapidement des tunnels de vente, il propose de nombreux modèles pour vous aider à démarrer rapidement.

Tarifs : It has a free trial. The premium plan starts at $81/month.

Caractéristiques principales :

• Visual sales pipelines
• Customizable reports
• Mobile app

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3sur 5

Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!

Tarifs : It has a free trial. The premium plan starts at $19/month.

Caractéristiques principales :

• Omnichannel support
• AI-powered bots
• Analyses avancées

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Qu'est-ce que ClickFunnels ?

Considérez ClickFunnels comme votre boîte à outils de vente et de marketing tout-en-un.

Il vous aide à construire des entonnoirs de vente.

Ces entonnoirs guident les clients vers l'achat de vos produits. Facile, n'est-ce pas ?

Découvrez également nos alternatives ClickFunnels préférées...

Notre avis

Idéal pour créer rapidement des tunnels de vente, il propose de nombreux modèles pour vous aider à démarrer rapidement.

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Principaux avantages

• Création d'entonnoir simplifiée.
• Offre une période d'essai de 14 jours.
• Intégrations tierces étendues.
• Accès à une bibliothèque de modèles diversifiée.
• Capacités de test A/B intégrées.

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Tarifs

• Lancement: 81 $/mois, 2 membres de l'équipe.
• Échelle: 164 $/mois, 5 membres de l'équipe.
• Optimiser: 248$/mois, 10 membres d'équipe.
• Dominer: 5 997 $/an, 20 membres d'équipe.

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Avantages

• Création d'entonnoir facile.
• Plateforme tout-en-un.
• Modèles prédéfinis.
• Marketing par courriel intégré.
• Un soutien communautaire fort.

Inconvénients

• Coût mensuel plus élevé.
• Courbe d'apprentissage abrupte.
• Personnalisation limitée.

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Qu'est-ce que Zendesk ?

D'accord, donc Zendesk. Pensez à l'assistance à la clientèle.

Il aide les entreprises à gérer les problèmes des clients.

Billets, chats, etc.

Ce sont les équipes qui doivent veiller à ce que les clients soient satisfaits.

Découvrez également nos favoris Alternatives à Zendesk…

Notre avis

Join over 100,000 businesses. Switch to Zendesk and see an average 25% increase in customer satisfaction, just like our users in 2025. Start your free trial today.

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Principaux avantages

Zendesk helps you make customers happy and helps your team work better.

• Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
• All Talks in One Spot: Handle all messages from one place. No more jumping around.
• Smart Help: It does easy tasks for you. This lets your team fix harder problems.
• Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
• AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.

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Tarifs

Tous les plans seront facturés annuellement.

• Équipe de soutien : 19$/mois.
• Suite Team : 55$/mois.
• Suite Professional : $115/month.
• Suite Enterprise : Talk to Sales.

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Avantages

• Easy setup, quick start.
• Strong ticket management tools.
• Good for large support teams.
• Many app integrations are available.
• Reliable customer service platform.

Inconvénients

• Can get pricey quickly.
• Reporting can feel complex.
• Some features need upgrades.
• Initial setup requires learning.

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Comparaison des fonctionnalités

This comparison contrasts a pure funnel constructeur designed to maximize front-end conversion against the industry leader in customer service software.

This analysis will clarify which solution is the better investment for dedicated lead generation versus comprehensive post-sale support agents and customer interactions.

1. Core Platform Focus

• ClickFunnels: The primary focus is maximizing conversions and revenue through the entire funnel. It is a sales tool and funnel builder designed for online entreprise conversions, aiming to quickly generate paying customers through automated sales funnels. It is just a tool for immediate sales process execution.
• Zendesk: The core focus is customer service software and managing the entire customer service operations. It provides the zendesk support suite, built around its powerful ticketing system to handle support requests and enhance customer satisfaction.

2. Page and Asset Creation

• ClickFunnels: Provides a dedicated landing page builder with a drag and drop builder to quickly create landing pages and sales pages. These landing pages are designed for high conversion, helping to generate leads from website visitors.
• Zendesk: Does not include a page builder or landing page builder. Its tools are focused on optimizing communication channels and creating a knowledge base for customer conversations, not generating front-end sales assets.

3. Sales Process and Pipeline

• ClickFunnels: The sales process is linear, focusing on converting potential customers from the landing page through the entire funnel. ClickFunnels users manage the flow to optimize sales and track simple conversion metrics.
• Zendesk: While its core is service, zendesk sell provides a sales-focused CRM module. This module allows the sales team to manage their sales opportunities and track progress, but it is less feature-rich than dedicated sales CRMs.

4. Support and Ticketing System

• ClickFunnels: Has no native ticketing system or dedicated customer service software. Customer interactions are typically handled through clickfunnels email automation or relying on third party integrations.
• Zendesk: Excels in this area, featuring the industry-leading ticketing systems for managing support requests across multiple channels. It provides a full suite of zendesk’s customer support software and tools for support agents.

5. Email and Communication Tools

• ClickFunnels: Includes basic email marketing tools to send email sequences and follow-ups to potential customers who opt in via opt in forms or purchase products. ClickFunnels email automation is functional but simple.
• Zendesk: Provides comprehensive tools for managing customer conversations across email, chat, réseaux sociaux, and phone. Its focus is on personalized, efficient service, utilizing features like the zendesk marketplace for integrations.

6. Transactional Features

• ClickFunnels: Manages the sales transaction directly, providing secure checkout pages and collecting credit card details. ClickFunnels pricing is structured to help like minded entrepreneurs monetize quickly.
• Zendesk: Focuses on post-transaction support. It does not handle direct payments but relies on third party integrations to process financial transactions from paying customers and manage billing inquiries.

7. Rapports et analyses

• ClickFunnels: ClickFunnels analytics provides clear, conversion-focused sales données related to website visitors, opt-ins, and revenue per step of the entire funnel. It allows clickfunnels users to fine tune performance quickly.
• Zendesk: Provides powerful reporting and analytics zendesk tools focused on service metrics, such as agent performance, response times, and customer satisfaction. It provides deep insight into customer interactions post-sale.

8. Customization and Ecosystem

• ClickFunnels: Customization is focused on optimizing the landing pages and funnel flow using the drag and drop builder. It offers a day money back guarantee and a free trial for potential customers to drive sales.
• Zendesk: Highly customizable for service workflows, and the zendesk suite can be extended via the zendesk marketplace to handle complex needs, including sécurité zendesk and multilingual support.

9. Ideal Users and Investment

• ClickFunnels: The better investment for marketers and entrepreneurs focused purely on lead generation, maximizing conversions, and building an online business with digital products. The platform offers a coaching program and strong community.
• Zendesk: The definitive choice for businesses of any size where customer interactions and service quality are the highest priorities. It is built to ensure support requests are handled efficiently by support agents across all channels.

What to Look For in a CRM Software?

• Specific Business Needs: When evaluating a unified platform to run your business online, don’t get swayed by flashy features. Really dig deep into the core features. What are your exact challenges in optimizing your sales and marketing funnels and improving conversion rates?
• Évolutivité: Can the platform grow with your petites entreprises? Think beyond your current size. Will it handle increased data, more users, and expanding workflows for your online courses and successful marketing campaigns?
• Integration Capabilities: Does the platform keep all the data and tools you need under one roof, or does it play well with your existing ecosystem? Check for seamless marketing and sales automation integrations for things like lead magnets, online store sales, and your automated email marketing system.
• Assistance clientèle: How responsive and helpful is their support team? Issues will arise, particularly with web design and complex web pages. Quick, reliable support can minimize temps d'arrêt and frustration, making a difference in whether the Clickfunnels worth it question is answered positively.
• Training Resources: Does the provider offer comprehensive training and online course materials? Easy onboarding is crucial for user adoption of the website builder and its powerful drag and drop editor.
• Data Security: Ensure the platform has robust security measures to protect your customer data. Check for features like data encryption and compliance, especially when managing transactions from your online store or collecting leads via professionally designed templates.
• Tarifs: Look beyond the monthly rate. Consider the true cost, including any premium features or the discount provided with annual billing.

Verdict final

If you’re all about selling online courses or products, ClickFunnels is your go-to.

It makes building sales funnels easy.

But if you need top-notch customer support, Zendesk is the clear choice.

It helps you keep customers happy.

We’ve tried both, and our pick is based on real use.

Think about what your business needs most.

We’ve laid it all out simply so you can faire le meilleur choix.

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Plus de ClickFunnels

Voici une brève comparaison de ClickFunnels avec ces solutions logicielles :

• ClickFunnels vs GoHighLevel: Alors que ClickFunnels excelle dans la construction d'entonnoirs pour les entrepreneurs, GoHighLevel offre une suite marketing plus large, tout-en-un, avec des fonctionnalités avancées d'agence et de CRM, incluant souvent des solutions en marque blanche.
• ClickFunnels vs Pipedrive: ClickFunnels met l'accent sur les entonnoirs de vente à fort taux de conversion, tandis que Pipedrive se concentre sur la gestion complète du pipeline de vente et les fonctionnalités CRM pour divers besoins commerciaux.
• ClickFunnels vs Keap: ClickFunnels est un créateur d'entonnoir de vente spécialisé qui propose des modèles et des outils de glisser-déposer. AchetéInfusionsoft, anciennement Infusionsoft, propose un CRM robuste avec automatisation du marketing et des ventes pour les petites entreprises.
• ClickFunnels vs ActiveCampaign: ClickFunnels se concentre sur les entonnoirs de vente et les pages d'atterrissage, tandis qu'ActiveCampaign est une puissante plateforme d'automatisation du marketing avec des fonctionnalités avancées d'email marketing et de CRM.
• ClickFunnels vs HubSpot: ClickFunnels est idéal pour créer des entonnoirs de vente et est facile à utiliser. HubSpot offre une plateforme complète de marketing, de vente et de gestion de la relation client (CRM), destinée à des activités commerciales plus larges.
• ClickFunnels vs Folk: ClickFunnels est une plateforme d'entonnoir de vente pour les conversions. Folk est avant tout un outil de CRM pour la gestion des contacts et des relations, distinct de l'automatisation de l'entonnoir de vente.
• ClickFunnels vs Instantly: ClickFunnels construit des entonnoirs de vente pour les conversions. Se concentre instantanément sur sensibilisation par courrier électronique à froid et la gestion des prospects, et est souvent intégré à d'autres plateformes comme ClickFunnels.
• ClickFunnels vs ClickUp: ClickFunnels est conçu pour les entonnoirs de vente et le marketing en ligne. Cliquez sur Up est un système d'exploitation de gestion de projet et de travail qui offre une gestion des tâches et une collaboration en équipe.
• ClickFunnels vs Monday CRM: ClickFunnels aide à construire des entonnoirs de vente. Monday CRM, qui fait partie du système d'exploitation Work OS de Monday.com, est un système de gestion de la relation client (CRM) flexible qui permet de gérer les pipelines de vente et la collaboration au sein de l'équipe, avec de solides bases en matière de gestion de projet.
• ClickFunnels vs Capsule CRM: ClickFunnels is for creating sales funnels. Capsule CRM is a simpler, contact-centric CRM for managing customer relationships and sales opportunities.
• ClickFunnels vs Insightly: ClickFunnels se concentre sur les entonnoirs de vente. Insightly est un CRM complet avec des capacités de gestion de projet, qui aide les entreprises à suivre les prospects et les projets.
• ClickFunnels vs Freshsales CRM: ClickFunnels est spécialisé dans la création d'entonnoirs de vente. Freshsales CRM est une plateforme d'automatisation des ventes avec des fonctions de gestion des prospects, d'intégration des emails et du téléphone.
• ClickFunnels vs Salesforce: ClickFunnels est un outil permettant de créer des entonnoirs de vente automatisés. Salesforce est une vaste plateforme de gestion de la relation client (CRM) d'entreprise qui offre des solutions étendues en matière de vente, de service et de marketing.
• ClickFunnels vs Zendesk: ClickFunnels permet de créer des entonnoirs de vente axés sur la conversion. Zendesk est avant tout une plateforme de service et d'assistance à la clientèle, qui se concentre sur l'émission de tickets et l'engagement des clients.

The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.

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