Struggling to pick between Zendesk vs Nutshell CRM?
Vous avez besoin d'un CRM that works for your business, but all the options feel confusing.
Maybe you’re tired of clunky software that slows you down.
Imagine losing deals because your CRM is a mess.
Think of the time wasted on complicated setups.
What if there was a way to know for sure which one fits your needs?
Let’s break down Zendesk vs Nutshell CRM. We’ll look at the key differences so you can find your perfect fit in 2025.
Aperçu
We’ve put Zendesk and Nutshell CRM to the test, diving deep into their features and usability.
Our team explored real-world scenarios, from daily sales tasks to complex customer support tickets, to bring you a practical comparison.
70% of Zendesk users report improved customer service response times. Explore how it can boost your entreprise aujourd'hui !
Tarifs : Il existe un plan gratuit. Le plan premium commence à $19/mois.
Caractéristiques principales :
- Ticketing System.
- Live Chat.
- Knowledge Base.
85% of Nutshell CRM users see a measurable increase in sales pipeline visibility. Use it now and see the difference!
Tarifs : It has a free plan. The premium plan starts at $13/month.
Caractéristiques principales :
- Automatisation des ventes.
- Pipeline Management.
- Team Collaboration.
Qu'est-ce que Zendesk ?
Zendesk. It’s a big name in customer service. You’ve probably heard of it.
It helps businesses manage customer support.
Like tickets, live chat, and knowledge bases.
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70% of Zendesk users report improved customer service response times. Explore how it can boost your business today!
Principaux avantages
- Handles over 100,000 businesses globally.
- Reports a 90% customer satisfaction increase.
- Reduces average resolution time by 30%.
- Offers 24/7 support across multiple channels.
Tarifs
Zendesk propose une variété de plans tarifaires pour répondre aux différents besoins des entreprises. Les prix varient en fonction des fonctionnalités et du nombre d'agents dont vous avez besoin.
- Équipe de soutien : $19/mois
- Suite Team : $55/mois
- Suite Professional : $115/mois
- Suite Enterprise : Tarification personnalisée
Avantages
Inconvénients
What is Nutshell?
Nutshell CRM. It’s built for sales teams.
Focuses on pipeline management. It aims to simplify sales processes.
It makes it easy to track deals. Helps your team close more sales.
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85% of Nutshell CRM users see a measurable increase in sales pipeline visibility. Use it now and see the difference!
Principaux avantages
- 85% of users improve pipeline visibility.
- Streamlines sales automation.
- Enhances team collaboration.
- Offers intuitive pipeline tracking.
Tarifs
Nutshell offers several different pricing tiers. The plans vary based on the features you need and the number of users.
- Foundation: $13/month
- Croissance: $25/mois
- Pro: $42/month
- Entreprise: $59/month
- Entreprise: 79 $/mois
Avantages
Inconvénients
Comparaison des fonctionnalités
Let’s see how Zendesk and Nutshell CRM stack up. We’ll look at key features.
It’s about finding what works best for your business.
1. Platform
Zendesk is a big, strong platform. It’s built for lots of users.
Nutshell is simpler. It’s good for smaller teams.
Both are good CRM software but for different sizes.
2. Customer Support
Zendesk shines here. It has lots of tools. Live chat, tickets, help centers.
Nutshell has basic support. Zendesk wins for serious customer support.
3. L'automatisation
Les deux ont automation. Zendesk automates support tickets. Nutshell automates sales tasks.
Nutshell helps with workflow. Zendesk automates more customer interactions.
4. Analytics
Zendesk gives deep analytics. You see lots of reports.
Nutshell’s reports are simpler. Zendesk is better for detailed data.
5. Pipeline
Nutshell is strong with the pipeline. You see deals clearly.
Zendesk has some pipeline tools. Nutshell is better for sales pipeline tracking.
6. Email Marketing
Nutshell has built-in email marketing. Zendesk needs integrations.
Nutshell is easier for sending sales emails.
7. Forecast and Contact Management
Both do forecast and contact management. Zendesk is more detailed. Nutshell is easier to use.
For simple contact management, both are good. Nutshell is easier for sales forecast.
Que rechercher lors du choix d’un logiciel CRM ?
- Facilité d'utilisation : Can your team learn it quickly? Is the interface intuitive?
- Évolutivité : Will it grow with your business? Can it handle increased data and users?
- Intégration: Does it connect with your other tools? Can it sync with your existing systems?
- Assistance clientèle : Is support available when you need it? Are there multiple support channels?
- Caractéristiques: Does it have the specific features you need? Are the features robust and reliable?
Verdict final
For most businesses, Zendesk is the better choice. It has strong features.
It’s great for customer support. Its knowledge base is powerful.
You can automate many tasks. This boosts productivity. But, it can be complex.
Nutshell CRM is easy to use. It’s good for sales automation. It helps improve sales performance.
If you need strong support tools, choose Zendesk. If you want simple sales tools, choose
Nutshell. Think about your business needs. We’ve tested both. We know what works.
We want to help you choose the right one. Customization is key, and Zendesk excels at it.
Plus de Zendesk
Voici une brève comparaison de Zendesk avec ces solutions logicielles :
- Zendesk vs Gohighlevel: Zendesk se concentre sur le support client et la billetterie, offrant une communication multicanal ; GoHighLevel est une plateforme plus large offrant des outils de vente, de marketing et de gestion de la relation client, avec une automatisation avancée.
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Keap: Zendesk est spécialisé dans l'assistance à la clientèle et la billetterie ; Keap propose une automatisation complète des ventes et du marketing pour les petites entreprises.
- Zendesk vs ActiveCampaign: Zendesk est une plateforme dédiée au support client avec ticketing ; ActiveCampaign se spécialise dans l'automatisation du marketing par courriel, le lead nurturing et l'intégration CRM.
- Zendesk vs HubSpot: Zendesk propose un service client et un système de tickets d'assistance performants, tandis que HubSpot est une suite complète qui englobe des fonctions de vente, de marketing et de centre de services.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk est un système d'assistance à la clientèle, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui peut fonctionner comme un CRM, un outil de gestion de projet et un outil de suivi des tâches.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offre une plateforme de service à la clientèle spécialisée ; Salesforce est un CRM d'entreprise étendu avec de vastes nuages de ventes, de marketing et de services.
More of Nutshell CRM
Here’s a brief comparison of Nutshell CRM with these software solutions:
- Nutshell CRM vs GoHighLevel: Nutshell CRM is a sales-focused CRM that emphasizes ease of use and pipeline management, while GoHighLevel offers a broader suite of marketing, sales, and agency management tools.
- Nutshell CRM vs Pipedrive: Nutshell CRM offers user-friendly contact management and sales automation, while Pipedrive is renowned for its highly visual and customizable sales pipeline.
- Nutshell CRM vs Keap: Nutshell CRM focuses on simplifying sales processes and collaboration; Keap provides advanced marketing automation and lead management features.
- Nutshell CRM vs ActiveCampaign: Nutshell CRM streamlines sales and contact tracking, while ActiveCampaign excels at sophisticated marketing automation, segmentation, and email campaigns.
- Nutshell CRM vs Hubspot: Nutshell CRM offers an intuitive interface for sales pipeline management and customer relationships, while HubSpot provides an extensive all-in-one platform for marketing, sales, and service.
- Nutshell CRM vs Clickfunnels: Nutshell CRM is a dedicated sales-focused CRM; ClickFunnels specializes in building sales funnels and landing pages to drive conversions.
- Nutshell CRM vs Folk: Nutshell CRM is a sales-focused CRM with robust reporting and pipeline management; Folk emphasizes collaborative contact organization and AI-powered enrichment.
- Nutshell CRM vs Instantly: Nutshell CRM focuses on managing sales pipelines and customer interactions, while Instantly is geared towards high-volume courrier électronique froid outreach and lead generation.
- Nutshell CRM vs ClickUp: Nutshell CRM is a specialized tool for sales and customer relationship management, while ClickUp is a versatile work management platform that includes CRM functionalities.
- Nutshell CRM vs Monday CRM: Nutshell CRM provides a streamlined sales process with clear pipeline visualization; Monday CRM offers highly customizable visual workflows and strong team collaboration across various functions.
- Nutshell CRM vs Capsule CRM: Nutshell CRM focuses on intuitive sales pipeline management and automation; Capsule CRM is a simpler contact manager primarily for tracking sales opportunities.
- Nutshell CRM vs Insightly: Nutshell CRM emphasizes ease of use for small business sales teams; Insightly offers a more comprehensive CRM with additional project management capabilities.
- Nutshell CRM vs Freshsales CRM: Nutshell CRM provides an easy-to-use sales pipeline and team collaboration; Freshsales CRM includes AI-driven insights and broader sales force automation.
- Nutshell CRM vs Salesforce: Nutshell CRM offers a straightforward, affordable solution for small to mid-sized businesses; Salesforce is a highly scalable, feature-rich enterprise CRM.
Questions fréquemment posées
Which CRM is more customizable?
Zendesk is highly customizable, and you can tailor it to fit complex workflows. Nutshell has fewer options, but it’s simpler to set up.
Does either CRM offer live chat?
Yes, Zendesk has a robust live chat feature built into its support suite. Nutshell does not offer native live chat.
Which CRM has better ease of use?
Nutshell CRM is known for its ease of use and clean user interface. Zendesk can be more complex, but it offers more features.
Can I create landing pages with either CRM?
Neither Zendesk nor Nutshell CRM directly creates landing pages. You’ll need integrations with other tools like Mailchimp or HubSpot.
Which CRM provides better pipeline visibility?
Nutshell CRM excels in pipeline visibility and offers clear visual tools to help sales teams track deals. Both are seamless, but Nutshell is more sales-focused.
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