ClickFunnels vs Zendesk: ¿Qué herramienta de CRM ganará en 2025?

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9.0

• Páginas de destino
• Pruebas A/B
• EMAIL Marketing
• Flujos de trabajo
• CRM
• Free 14-Day Trial
• Paid Plans from $81/month

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Subcampeón

8.0

• Masajes y chat en directo
• IA y automatización
• Protección de datos
• Espacio de trabajo del agente
• Voice
• Plan gratuito disponible
• Planes de pago desde $19/mes

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Picking the right tools for your online negocio can feel like a maze, right?

You need something that helps you sell and keeps your customers happy.

ClickFunnels vs Zendesk—which one does it better? 

It’s a common pregunta; getting it wrong can cost you time and money.

We’ll look at ClickFunnels vs Zendesk side-by-side, skipping the fluff. 

Descripción general

We’ve tested ClickFunnels and Zendesk’s features, user-friendliness, and customer support.

This hands-on experience allows us to provide a real-world comparison, not just a theoretical one.

Generate more leads & boost your sales with ClickFunnels.

9de 10

Precios: It has a free plan. Paid plan starts at $81/month

Características principales:

• Landing page constructor
• Sales funnel templates
• A/B testing

Try ClickFunnels for FREE Leer la reseña completa

Ready to boost your customer satisfaction and streamline your support?

8de 10

Precios: It has a free plan. The premium plan starts at $19/month.

Características principales:

• Protección de datos
• Masajes y chat en directo
• IA y automatización

Pruebe zendesk GRATIS Leer la reseña completa

What is ClickFunnels?

Think of ClickFunnels as your all-in-one sales and marketing toolbox.

It helps you build sales funnels.

These funnels guide customers to buy your products. Easy, right?

Also, explore our favorite ClickFunnels alternatives…

ClickFunnels

9.0

Build high-converting sales funnels without any coding. ClickFunnels gives you the tools and templates to succeed. See how easy it can be to transform your business.

Try ClickFunnels for FREE Leer la reseña completa

Beneficios clave

• Drag-and-drop builder: Easily create high-converting pages without any coding.
• Pre-built templates: Get a head start with proven funnel designs for various industries.
• A/B testing: Optimize your funnels for maximum conversions.
• Email marketing integrations: Connect with your audience and nurture leads.
• Affiliate management tools: Build your army of promoters to boost sales.

Precios

Todos los planes se cumplirán facturado anualmente.

• Puesta en marcha: $81/month, 3 Brand Workspaces, 3 Team Members.
• Pro: $248/month, 10 Brand Workspaces, 10 Team Members.

¿Qué es Zendesk?

Okay, so Zendesk. Think customer support.

It helps businesses manage customer issues.

Tickets, chats, all that stuff.

It’s the teams that need to keep customers happy.

Además, explora nuestros favoritos Alternativas a Zendesk…

Zendesk

8.0

Ready to boost your customer satisfaction and streamline your support? Explore Zendesk’s powerful features and start your free trial today.

Pruebe Zendesk GRATIS Leer la reseña completa

Beneficios clave

• Unified Platform: Zendesk brings all your customer conversations into one place, whether they’re via email, chat, redes sociales, or phone.
• Ticketing System: It organizes customer inquiries into tickets, helping you track and manage them effectively. No more lost emails!
• Automatización: Zendesk allows you to automate repetitive tasks, saving you time and effort. For example, you can automatically route tickets to the right agent.
• Informes & Análisis: Get insights into your customer service performance with detailed reports and analytics. See what’s working and what’s not.
• Integraciones: Zendesk integrates with many other business tools you might already be using.

Precios

Todos los planes se cumplirán facturado anualmente.

• Support Team: $19/agent/month.
• Suite Team: $55/agent/month.
• Suite Professional: $115/agent/month.
• Suite Enterprise: Talk to sales for custom pricing based on your requirements.

Comparación de características

Let’s dive into the core features.

We’ll compare how each platform handles crucial aspects of your business, helping you determine which best meets your needs.

1. Page Builder and Sales Funnels

ClickFunnels shines with its page builder, which is designed to create sales funnels quickly.

It’s built for ecommerce, making it simple to design landing pages and checkout flows.

Zendesk, primarily a support platform, doesn’t offer a dedicated page builder.

However, it does allow for customizable help center pages.

2. Customer Support and Real-Time Help

Zendesk excels in real-time customer support with features like live chat and ticketing.

It’s built to manage the customer journey and resolve issues efficiently.

ClickFunnels offers support but focuses more on guiding users to build and optimize their sales funnels.

3. Marketing Automation and Email Marketing

ClickFunnels provides robust marketing automation and email marketing tools.

You can set up automated sequences and campaigns to nurture leads.

Zendesk, while not a dedicated marketing platform, offers integration with various email marketing services.

4. Ecommerce and Online Courses

For ecommerce and online courses, ClickFunnels is a strong contender.

It’s designed to sell products and courses effectively.

Zendesk doesn’t directly support ecommerce or course delivery, but it can integrate with platforms that do.

5. Análisis e informes

Both platforms offer analytics, but with different focuses.

ClickFunnels tracks sales and funnel performance, helping you optimize conversions.

Zendesk provides insights into support ticket volume, customer satisfaction, and agent performance.

6. Customization and User-Friendly Interface

ClickFunnels is highly customizable for creating sales pages and funnels.

Zendesk offers customizable settings for support workflows. 

Both platforms aim for a user-friendly experience, though ClickFunnels’ interface is more marketing-oriented, and Zendesk’s is more support-focused.

7. Free Trial and Zendesk Offers

ClickFunnels typically offers a free trial, allowing you to explore its features.

Zendesk offers various plans, including free trial periods, depending on the specific product and promotion.

It is best to check the website for current offers.

¿Qué tener en cuenta al elegir un software CRM?

• Escalabilidad: ¿Puede crecer con su empresa?
• Integración: ¿Conecta con sus herramientas actuales?
• Informe: Can you easily track key metrics?
• Accesibilidad móvil: Is it usable on the go?
• Apoyo: Does the vendor offer reliable assistance?
• Training: Is there adequate training and onboarding?
• Seguridad: ¿En qué medida protege los datos de sus clientes?
• Industry Specifics: Does it cater to your industry’s needs (Our Pick)

Veredicto final

If you’re all about selling online courses or products, ClickFunnels is your go-to.

It makes building sales funnels easy.

But if you need top-notch customer support, Zendesk is the clear choice.

It helps you keep customers happy.

We’ve tried both, and our pick is based on real use.

Think about what your business needs most.

We’ve laid it all out simply so you can make the best choice.

Try ClickFunnels for FREE Leer la reseña completa

Pruebe Zendesk GRATIS Leer la reseña completa

More of ClickFunnels

Here’s a brief comparison of ClickFunnels with these software solutions:

• ClickFunnels vs GoHighLevel: While ClickFunnels excels at funnel building for entrepreneurs, GoHighLevel offers a broader, all-in-one marketing suite with advanced agency and CRM features, often including white-label solutions.
• ClickFunnels vs Pipedrive: ClickFunnels prioritizes high-converting sales funnels, whereas Pipedrive focuses on comprehensive sales pipeline management and CRM functionalities for various business needs.
• ClickFunnels vs Keap: ClickFunnels is a specialized sales funnel builder that offers templates and drag-and-drop tools. Keap, formerly Infusionsoft, provides a robust CRM with marketing and sales automation for small businesses.
• ClickFunnels vs ActiveCampaign: ClickFunnels focuses on sales funnels and landing pages, while ActiveCampaign is a powerful marketing automation platform with advanced email marketing and CRM capabilities.
• ClickFunnels vs HubSpot: ClickFunnels is ideal for creating sales funnels and is easy to use. HubSpot offers an extensive all-in-one marketing, sales, and CRM platform, catering to broader business operations.
• ClickFunnels vs Folk: ClickFunnels is a sales funnel platform for conversions. Folk is primarily a CRM tool for managing contacts and relationships, distinct from sales funnel automation.
• ClickFunnels vs Instantly: ClickFunnels builds sales funnels for conversions. Instantly focuses on difusión por correo electrónico en frío and lead management, and is often integrated with other platforms like ClickFunnels.
• ClickFunnels vs ClickUp: ClickFunnels is designed for sales funnels and online marketing. Haga clic hacia arriba is a project management and work operating system that offers task management and team collaboration.
• ClickFunnels vs Monday CRM: ClickFunnels helps build sales funnels. Monday CRM, part of Monday.com’s Work OS, is a flexible CRM for managing sales pipelines and team collaboration, with strong project management roots.
• ClickFunnels vs Capsule CRM: ClickFunnels is for creating sales funnels. Cápsula CRM is a simpler, contact-centric CRM for managing customer relationships and sales opportunities.
• ClickFunnels vs Insightly: ClickFunnels focuses on sales funnels. Insightly is a comprehensive CRM with project management capabilities, helping businesses track leads and projects.
• ClickFunnels vs Freshsales CRM: ClickFunnels specializes in sales funnel creation. Freshsales CRM is a sales automation platform with lead management, email, and phone integration features.
• ClickFunnels vs Salesforce: ClickFunnels is a tool for building automated sales funnels. Salesforce is a vast, enterprise-level CRM platform offering extensive sales, service, and marketing solutions.

Más de Zendesk

He aquí una breve comparación de Zendesk con estas soluciones de software:

• Zendesk vs Gohighlevel: Zendesk se centra en la atención al cliente y la emisión de tickets, proporcionando comunicación multicanal; GoHighLevel es una plataforma más amplia que ofrece herramientas de ventas, marketing y CRM, con automatización avanzada.
• Zendesk vs Pipedrive: Zendesk destaca en el servicio y la atención al cliente integrales, mientras que Pipedrive es un CRM centrado en las ventas con gestión visual de pipeline.
• Zendesk vs Keap: Zendesk se especializa en una sólida atención al cliente y emisión de tickets; Keap ofrece una amplia automatización de ventas y marketing para pequeñas empresas.
• Zendesk vs ActiveCampaign: Zendesk es una plataforma dedicada a la atención al cliente con gestión de tickets; ActiveCampaign está especializada en la automatización del marketing por correo electrónico, la captación de clientes potenciales y la integración de CRM.
• Zendesk vs HubSpot: Zendesk ofrece un sólido servicio de atención al cliente y tickets de soporte, mientras que HubSpot es una suite completa que abarca funciones de ventas, marketing y centro de servicios.
• Zendesk vs Folk: Zendesk ofrece un potente servicio de atención al cliente para diversas interacciones; Folk hace hincapié en la organización colaborativa de los contactos y la gestión racionalizada de las relaciones.
• Zendesk vs Instantly: Zendesk se centra en la atención al cliente y la gestión de tickets; Instantly se especializa en campañas automatizadas de correo electrónico en frío y generación de clientes potenciales.
• Zendesk vs ClickUp: Zendesk es un sistema de atención al cliente, mientras que ClickUp es una plataforma versátil de gestión del trabajo que puede funcionar como CRM, herramienta de gestión de proyectos y rastreador de tareas.
• Zendesk frente a Monday CRM: Zendesk es una plataforma de atención al cliente con emisión de tickets; Monday CRM es una herramienta de gestión de flujos de trabajo muy visual y personalizable con funciones de CRM.
• Zendesk vs Capsule CRM: Zendesk proporciona un sólido servicio de atención al cliente y gestión de tickets; Capsule CRM es un sistema simplificado de gestión de contactos y seguimiento de ventas.
• Zendesk vs Insightly: Zendesk se centra en la atención al cliente y los tickets de servicio; Insightly es un CRM más completo con sólidas funciones de canalización de ventas y gestión de proyectos.
• Zendesk vs Freshsales: Zendesk hace hincapié en soluciones sólidas de atención al cliente, mientras que Freshsales CRM está diseñado para la automatización de ventas, el seguimiento de acuerdos y la gestión de clientes potenciales.
• Zendesk frente a Salesforce: Zendesk ofrece una plataforma especializada de atención al cliente; Salesforce es un CRM de nivel empresarial con amplias nubes de ventas, marketing y servicios.

Preguntas frecuentes