Salesforce مقابل Capsule CRM: أيهما أفضل بالنسبة لك في عام 2025؟

بواسطة فهيم جوهردر | آخر تحديث Oct 11, 2025

الفائز

4.6

إدارة الاتصال
خط أنابيب المبيعات
AI Content Assistant
التسويق عبر البريد الإلكتروني
Sales Analytics
تجربة مجانية متاحة مجاناً
Paid Plan Starts at $18

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الوصيف

3.2

سحابة المبيعات فائقة الشحن
التوعية المخصصة
سحابة التجارة
تتبع دعم العملاء
قوالب البريد الإلكتروني الرائعة
نسخة تجريبية مجانية لمدة 30 يوماً
الباقة المدفوعة تبدأ من $25/شهرياً

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قوة المبيعات مقابل كبسولة إدارة علاقات العملاء

Are you feeling lost trying to pick the right إدارة علاقات العملاء? It’s tough, right?

You need something that helps you keep track of customers, but Salesforce and Capsule إدارة علاقات العملاء both seem good.

You don’t want to waste time or money on the wrong choice.

Let’s break down قوة المبيعات مقابل الكبسولة إدارة علاقات العملاء in a way that’s easy to understand.

We’ll examine each one’s strengths so you can decide which is the best fit for your 2025 goals.

لمحة عامة

We’ve spent hands-on time exploring both Salesforce and Capsule إدارة علاقات العملاء.

Our team tested each platform’s core features, user interface, and integrations. This direct experience allows us to provide a practical, real-world comparison.

4.6من أصل 5

Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.

التسعير: It has a free trial. Paid plan starts at $18/month

الميزات الرئيسية:

إدارة الاتصال
Sales Pipeline Management
Project Boards

Try capsule for FREE قراءة المراجعة الكاملة

3.2من أصل 5

هل أنت مستعد لاستكشاف إدارة علاقات العملاء? اشترك للحصول على نسخة تجريبية مجانية من Salesforce اليوم!

التسعير: It has a free trial. The premium plan starts at $25/month.

الميزات الرئيسية:

إدارة الرصاص
التنبؤ بالمبيعات
إدارة الفرص

جرّب Salesforce مجاناً قراءة المراجعة الكاملة

What is Capsule CRM?

Now, let’s discuss Capsule CRM. It’s simpler than Salesforce and designed for small —to medium-sized businesses.

It is a clean, easy-to-use tool focusing on core CRM tasks.

It helps you manage contacts, track sales, and keep things organized.

استكشف أيضاً Capsule CRM alternatives...

وجهة نظرنا

It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.

جرّب كبسولة مجاناً قراءة المراجعة الكاملة Check Capsule Alternatives

المزايا الرئيسية

إدارة جهات الاتصال البسيطة.
سهولة تتبع خط أنابيب المبيعات.
يتكامل مع العديد من التطبيقات.
تتوفر حقول قابلة للتخصيص.
تطبيق الهاتف المحمول للوصول إلى التطبيق أثناء التنقل.

Try Capsule for FREE

التسعير

المبتدئ: $18/مستخدم/شهر.
النمو: $36/مستخدم/شهر.
متقدم: $54/مستخدم/شهر.
ألتيمتال: $72/مستخدم/شهر.

Try Capsule for FREE

الإيجابيات

تكامل سلس
الإدارة المركزية لجهات الاتصال المركزية
إدارة رائعة لجهات الاتصال.
أدوات خط أنابيب المبيعات الفعالة.
يتكامل مع التطبيقات الشائعة.

السلبيات

خيارات تخصيص محدودة.
يمكن أن يكون إعداد التقارير أكثر قوة.
لا يوجد دعم هاتفي مدمج.
الخطة المجانية محدودة للغاية.

Try Capsule for FREE

ما هي قوة المبيعات؟

Okay, let’s talk Salesforce. It’s a big name in the CRM world.

Think of it as a super-powered tool. It helps businesses manage customer relationships.

It does a lot more than keep contacts. It’s also flexible; you can customize it to fit your needs.

استكشف أيضاً بدائل Salesforce...

وجهة نظرنا

It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects.

جرّب Salesforce مجاناً قراءة المراجعة الكاملة بدائل Salesforce

المزايا الرئيسية

تساعد Salesforce الشركات على التواصل بشكل أفضل مع العملاء. فهو يوفر رؤية كاملة لكل عميل.

يساعد ذلك على تحسين المبيعات والخدمة.

عرض 360 درجة للعملاء: شاهد جميع تفاعلات العملاء في مكان واحد.
يعزز المبيعات بنسبة 39%: أبلغ العديد من المستخدمين عن زيادة المبيعات والإنتاجية.
أتمتة قوية: أتمتة المهام مثل رسائل البريد الإلكتروني وتتبع العملاء المحتملين.
تطبيق ضخم لتبادل التطبيقات: يتصل بآلاف التطبيقات الأخرى.
قابلة للتطوير من أجل النمو: ينمو مع أعمالك، من الصغيرة إلى الكبيرة.

Try salesforce For free

التسعير

جناح المبتدئين: $25/مستخدم/شهر.
جناح المحترفين: $100/مستخدم/شهر.
انتربرايز: $165/مستخدم/شهر.
غير محدود: $330/مستخدم/شهر.
مبيعات أينشتاين 1: $500/مستخدم/شهر.

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الإيجابيات

حل إدارة علاقات العملاء الرائد في المجال.
قابلة للتخصيص بدرجة كبيرة.
تقارير وتحليلات قوية.
دعم عملاء رائع.
حل إدارة علاقات العملاء الرائد في المجال.

السلبيات

قد يكون الأمر مكلفاً.
منحنى تعلُّم حاد.
يمكن أن يكون الإعداد معقداً.
يمكن أن تكون التحديثات معطلة.

Try salesforce For free

مقارنة الميزات

Choosing your perfect crm involves a deep dive into key features.

This section compares how Salesforce and Capsule handle your business processes and customer البيانات, helping you decide.

1. إدارة الاتصال

قوة المبيعات: Offers a truly robust contact management system. It provides a complete view of all customer interactions across Sales Cloud and Service Cloud. You get many custom fields and account management tools.
Capsule: Provides excellent contact management for الأعمال التجارية الصغيرة needs. It centralizes customer data and contact records well. It’s an easy capsule solution that keeps keeping track simple for other team members.

2. Sales Pipelines and Process

قوة المبيعات: Lets you define complex sales process stages. It supports multiple sales pipelines and detailed sales cycle tracking.⁵ This helps large organizations manage complex sales opportunities.
Capsule: Offers straightforward sales pipelines that are easy to set up. Its visual drag-and-drop interface is helpful. It focuses on the core sales cycle without too many complicated add-ons.

3. Workflow and Sales Automation

قوة المبيعات: Provides powerful workflow automations for complex tasks. It helps streamline the entire sales process. The platform is built to integrate deeply with Marketing Cloud for unified sales and marketing.
Capsule: Includes basic workflow automations in its paid tiers. It supports repeatable tasks and notifications. It is a good, great tool for small teams to automate simple steps in the sales process.

4. إعداد التقارير والتحليلات

قوة المبيعات: Features extensive إعداد التقارير tools to generate reports. You can create custom reporting features across the whole platform. This allows for deep analysis of customer data and business performance.
Capsule: Offers simple, clear reporting tools and visual dashboards. It allows users to quickly generate reports on sales pipelines.¹⁵ The reporting is sufficient for smaller businesses.

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5. Pricing and Plans

Salesforce: Does not offer a free version of its Sales Cloud. Its paid tiers are billed annually or monthly. The cost is high and calculated per user but grants access to all the features.
Capsule: Has a free version for up to two users and limited contact management. The capsule crm cost for the paid plan is much lower. It’s a great Salesforce alternative in terms of price.

6. Ecosystem and Integrations

قوة المبيعات: Has the largest ecosystem of crm solutions and other integrations. It has full integration with systems like كويك بوكس and G Suite. This scale is a major advantage for growing companies.
Capsule: Integrates well with popular apps like Google Workspace. It focuses on simple, reliable other integrations. It is often praised in a capsule crm review for its easy integration with email marketing tools.

7. AI Innovation

قوة المبيعات: Salesforce takes advantage of groundbreaking AI innovation. It uses an AI agent across its platform, leveraging its data cloud. This helps boost customer experiences and productivity.
Capsule: Capsule is simpler and does not focus on advanced AI features. It aims to be the perfect crm لـ smaller businesses by keeping the platform clean and easy to use.

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8. Support and Customer Services

قوة المبيعات: Offers extensive help desk and premium support services. It is designed to ensure customer success for enterprise users. They provide dedicated support for complex setups.
Capsule: Provides responsive support focused on getting you started quickly. Users often praise it in a capsule crm review. The support style suits smaller businesses that want direct answers.

9. Project and Lead Management

قوة المبيعات: Offers separate project management solutions and robust lead generation. Its system allows for deep customization of lead management and marketing campaigns.
Capsule: Includes basic project boards and project management within its higher tiers. It simplifies lead management by connecting new leads directly to sales pipelines for a quick sales cycle.

What to Look For in CRM Software?

خيارات التخصيص: Does the platform let you easily change fields and layouts? Most businesses need customization options to truly fit their industry and business data.
Scalability and Growth: Is the company set up for your long-term growth? You need a system that can handle more employees and clients as your business grows.
Cost and Licensing: What is the true user per month cost? Look at both the paid tiers and the cost of add-ons. Can you pay annually for a discount, or are there other solutions that offer a better best bet?
Ecosystem and Integrations: How well does it integrate? The ability to connect with other crm solutions and premium integrations like transpond integration is key.
Implementation and Infrastructure: What does the implementation look like? For complex platforms like salesforce crm, you need to understand the infrastructure and associated costs of setup and training.
Core Offerings: What are the main Salesforce products beyond just sales? Does it offer commerce cloud for e-commerce or strong marketing الأتمتة features?
Simplicity vs. Power: Do you need a simple one-dashboard experience like a capsule account, or the massive power of the Salesforce team? Small businesses often prefer simple saas simplicity.
AI and Future: Does the crm providers’ platform have an AI commitment? Features like content assists and predictive tools show a commitment to future innovation.
Leadership View: Does it provide the chief digital officer a sneak peek into the future? The best crm should give a complete view of the customer company.
Support and Service: Who is your dedicated account manager? Good support is vital for both enterprise and non profits.

الحكم النهائي

So, which one wins? It depends on you. Salesforce is the best option if you need everything you need. Yes, it’s pricier.

But it’s powerful. Capsule CRM is a solid pick for smaller teams or if you want a more straightforward CRM solution.

It’s an excellent salesforce alternative. We like how easy it is to use.

Plus, the free trial lets you test it out. Look at your sales opportunities and budget.

If you want robust cloud-based customer relationship management with a great dashboard, Salesforce is likely the winner.

Capsule CRM is a great Salesforce competitor if you need a low-cost CRM system. However, Salesforce does not offer a free plan.

Try Capsule for FREE قراءة المراجعة الكاملة Capsule alternatives

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More of Capsule CRM

Here’s a brief comparison of Capsule CRM with these software solutions:

Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.

الأسئلة الشائعة

Is Salesforce too complex for a small business?

Salesforce can be complex, especially for small businesses. However, its Essentials plan is designed for smaller teams. It might still be a good fit if you don’t need advanced features. Consider if you need advanced sales automation features or if a simpler CRM will do.

Can Capsule CRM handle a growing number of contacts?

Yes, Capsule CRM can handle a growing number of contacts. Its pricing tiers allow for increased storage and features as your business expands. While it may not scale as extensively as Salesforce, it suits most small to medium-sized businesses.

Does Salesforce offer a free plan?

No, Salesforce does not offer a free plan. It provides a free trial, but after that, you’ll need to subscribe to one of its paid plans. These plans range in price and features, catering to different business needs.

Is Capsule CRM suitable for sales forecasting?

Capsule CRM offers basic sales pipeline tracking, aiding sales forecasting. However, Salesforce provides more robust tools and analytics for advanced forecasting. It depends on your forecasting complexity.

Which CRM offers better mobile access?

Both Salesforce and Capsule CRM offer mobile apps. Salesforce’s app is more feature-rich, but Capsule CRM’s app is user-friendly and sufficient for basic tasks. The best choice depends on your mobile needs.