选择正确的 客户关系管理 感觉就像在迷宫中行走。
You need a system that fits 你的 商业, not just 任何 company. Are you torn between SugarCRM vs Capsule 客户关系管理?
This article breaks down those differences so you can make an informed decision.
We’ll explore features, pricing, and who each 客户关系管理 best suits. By the end, you’ll be confident in choosing the perfect CRM.
概述
We’ve put SugarCRM and Capsule 客户关系管理 through their paces.
Our team spent hours exploring each platform, from setting up accounts to testing key features.
This hands-on experience allows us to provide a real-world comparison, highlighting the strengths and weaknesses of each.
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
定价： 预订演示计划。高级计划起价为 $19/月。
主要特点：
- 销售队伍自动化
- 客户支持
- 报告和分析
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
定价： It has a free trial. Paid plan starts at $18/month
主要特点：
- 联系人管理
- 销售管道管理
- Project Boards
什么是 SugarCRM？
好吧，我们来谈谈 SugarCRM。这是一款功能强大的 CRM。
Think of it as a complete platform for managing your customer relationships.
It’s designed to help businesses of all sizes, but because of its flexibility, it’s especially popular with larger companies.
此外，探索我们最喜欢的 SugarCRM 替代品…
我们的观点
想在 2025 年将销售额提高 20%？SugarCRM 的 Sugar Sell、Sugar Serve 和 Sugar Market 等工具可以提供帮助！自动化营销、管理客户并达成更多交易。
主要优点
- 开源平台： 为您提供更大的灵活性和控制力。
- 强大的销售自动化： 简化销售流程，提高生产率。
- 出色的报告工具： 深入了解您的销售业绩。
- 移动应用程序包括 访问您的 客户关系管理 数据随身携带
- 大型社区： 利用丰富的资源和支持。
定价
SugarCRM 提供免费试用测试。他们的付费计划起价为每个用户每月 $49。以下是细目：
- 要点:$19/用户/月，最少三个用户。
- 标准:$59/用户/月，至少十个用户。
- 先进的:$85/用户/月，至少十个用户。
- 总理:$135/用户/月，至少十个用户。
Você pode ter mais de um espaço de trabalho.
缺点
什么是 Capsule CRM？
Now, let’s switch gears and discuss Capsule CRM. It’s a more uncomplicated, more straightforward CRM.
Think of it as a user-friendly hub for managing your contacts and deals.
It’s an excellent option for small to medium-sized businesses that need a clean and easy-to-use system.
此外，探索我们最喜欢的 Capsule alternatives…
我们的观点
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
主要优点
- 简单的联系人管理。
- 轻松跟踪销售渠道。
- 与许多应用程序集成。
- 可定制字段可用。
- 可随时随地访问的移动应用程序。
定价
- ,” “plano de projeto” ou “calendário de conteúdo”).：每位用户每月 18 美元。
- 生长：每位用户每月 36 美元。
- 先进的：每位用户每月 54 美元。
- 最终的：每位用户每月 72 美元。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
This analysis evaluates SugarCRM, the established leading crm known for its enterprise customization and robust sales features.
Capsule, a robust contact management system celebrated for its simplicity and affordability (from capsule crm review).
This comparison will clarify which crm platform is the better fit for enterprise-level customization versus a streamlined, relationship-focused approach for smaller teams.
1. Core Focus and Contact Management
- SugarCRM: A modular crm platform designed for enterprise use, focusing on high-level sales performance and the full sales cycle. It offers comprehensive, structured contact management suitable for large organizations.
- 胶囊: A crm solution built for simplicity and ease of use, making contact management its strongest feature. It focuses on nurturing relationships and is highly rated in capsule crm reviews for its intuitive design.
2. Pricing and Scalability
- SugarCRM: Tends to be higher cost, with crm prices typically structured per user. Its sugarcrm cost often makes users look for crm alternatives, as it’s not designed to be an affordable crm.
- 胶囊: Offers highly competitive crm prices and is generally an affordable crm. Its pricing is also per user, but the low capsule crm cost and free version make it highly accessible, although it lacks true sugar enterprise scale.
3.销售渠道管理
- SugarCRM: Provides deep sales pipeline management tools, including complex routing, advanced reporting, and multiple sales pipelines capabilities suitable for sugar sell and enterprise needs.
- 胶囊: Features clear, visual sales pipelines that are easy to use. While effective for the core sales process, its tools are simpler and lack the granular control and high-level sales performance analytics found in SugarCRM.
4. Marketing and Service Automation
- SugarCRM: Provides extensive marketing 自动化 within the sugar market module and comprehensive service automation via sugar serve, offering enhanced support across the customer journey.
- 胶囊: Primarily focuses on relationship management. It relies heavily on third-party integrations for advanced marketing automation and dedicated service automation, though email marketing integration is available.
5. Customization and Enterprise Features
- SugarCRM: Known for its deep ability to customize sugarcrm extensively, featuring drag and drop workflows and the powerful sugar enterprise option for complex business processes. It provides robust enhanced support.
- 胶囊: Offers drag and drop workflows for basic automation and customizable sales pipelines. However, it is not an enterprise tool and lacks the deep, structural customization necessary for complex business processes.
6. Product Ecosystem and Modular Tools
- SugarCRM: A modular crm platform offering dedicated, integrated components like sugar market (marketing), sugar serve (service), and sugar sell (sales), providing a comprehensive suite of crm solutions.
- 胶囊: A pure crm system designed to integrate well with other crm solutions and third-party tools via api access. It is not modular and relies on external systems for project or financial management.
7.报告和分析
- SugarCRM: Features powerful, highly customizable reporting and analytics necessary for tracking sales performance across the entire enterprise, including dedicated reports for sugar market and sugar serve.
- 胶囊: Provides clear, visual reporting tools essential for managing the sales cycle and customer Das bedeutet, dass Ihr. These tools are effective for quick overviews but lack the deep, granular metric analysis of SugarCRM.
8. Collaboration and Project Management
- SugarCRM: Includes basic project management features designed to support sales efforts, but it is not a dedicated platform for managing projects outside of CRM context. It uses calendar integration effectively.
- 胶囊: Offers simple project management features that allow users to manage tasks related to a contact or opportunity, keeping the focus entirely on the sales process and sales cycle.
9. Technical Support and Onboarding
- SugarCRM: Provides dedicated, often paid, online support and extensive onboarding, reflecting its enterprise focus. This enhanced support ensures seamless large-scale deployment.
- 胶囊: Provides accessible online support and a great knowledge base, making the crm system easy to learn. Its simplicity and low sugarcrm pricing make it a preferred crm alternatives for quick setup.
What to Look for in a CRM Software?
Beyond the features we discussed, here are some additional factors to consider:
- Se você precisa gerenciar diversas plataformas de mídia social além das principais, o Buffer pode ser uma escolha melhor. 客户关系管理系统能否与企业共同成长？
- 移动访问： Is there a mobile app for on-the-go access?
- Ease of Implementation: How easy is setting up and getting started?
- 培训和支持： What kind of training and support is offered?
- Die 9 besten Lernmanagement-Softwares (LMS) für 2025 15: How secure is your data with the CRM?
- 行业特定功能： Does the CRM cater to your specific industry?
- Free Trial/Demo: Can you try the CRM before you buy it?
- Contract Terms: What are the contract terms and cancellation policies?
- Future Integrations: Consider future integrations you might need.
最终裁决
So, which CRM comes out on top? It depends on your business.
Capsule CRM is an excellent choice for small to medium-sized businesses focused on ease of use and affordability.
It’s a solid CRM tool for managing contacts and tracking sales.
SugarCRM could be a better fit if you need more customization and advanced features and are willing to invest more.
We’ve explored these CRMs in-depth, testing them ourselves.
We’ve looked at everything from customer service to value for money.
Our goal is to help you make the best decision.
Don’t just take our word for it – click through to explore both platforms and choose the CRM that helps you connect with prospects and build your brand.
SugarCRM 的更多信息
以下是 SugarCRM 与这些软件解决方案的简要比较：
- SugarCRM vs Pipedrive: SugarCRM 提供广泛的定制和灵活的部署，可满足各种业务需求；Pipedrive 是一款以销售为重点的 CRM，具有可视化管道，优先考虑中小型企业的易用性。
- SugarCRM vs GoHighLevel:GoHighLevel vs SugarCRM：2025年哪个CRM平台最好？GoHighLevel 是满足营销机构需求的一体化平台。它可以帮助他们管理多个客户。SugarCRM 是为大型公司定制的 CRM。它可以帮助企业分析数据，定制销售流程。
- SugarCRM vs Keap: SugarCRM 为销售和营销自动化提供了强大的、高度可定制的 CRM 功能，可扩展至更大的团队；Keap（前身为 Infusionsoft）是一款主要为小型企业设计的营销自动化和销售 CRM。
- SugarCRM vs ActiveCampaign: SugarCRM 专注于广泛的销售管理和复杂管道的定制；ActiveCampaign 擅长用户友好型营销自动化、电子邮件营销活动和潜在客户细分。
- SugarCRM vs HubSpot: SugarCRM 提供深度定制和灵活部署的定制解决方案；HubSpot 提供直观、集成的营销、销售和服务工具套件，以易用性著称。
- SugarCRM vs Clickfunnels: SugarCRM 是一个强大的客户关系管理平台；ClickFunnels 是一个专业工具，用于构建销售漏斗、登陆页面和自动销售流程。
- SugarCRM 与 Folk: SugarCRM 是一款功能强大、可定制的 CRM，可满足全面的业务需求；Folk 是一款现代化的协作式联系人管理工具，强调简单易用。
- SugarCRM 与 Instantly: SugarCRM 为销售人员自动化和客户管理提供了广泛的 CRM 解决方案；Instantly 则专门从事自动化冷门电子邮件推广和潜在客户生成活动。
- SugarCRM 与 ClickUp: SugarCRM 是一款专门用于销售、营销和服务自动化的 CRM；ClickUp 是一款多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- SugarCRM 与 Monday: SugarCRM 可为销售和营销提供广泛的自定义功能和强大的自动化功能；Monday CRM 可为包括 CRM 在内的各种业务流程提供高度可视化的自定义工作流。
- SugarCRM 与 Capsule CRM: SugarCRM 是高度可定制和可扩展的 CRM，具有高级功能；Capsule CRM 则是面向中小型企业的更简单、更经济的联系人管理解决方案。
- SugarCRM 与 Insightly: SugarCRM 可为复杂的销售流程和报告提供广泛的定制功能；Insightly 则将 CRM 与项目管理相结合，注重中小型企业的易用性。
- SugarCRM vs Freshsales: SugarCRM 为销售和营销提供深度定制和先进的自动化功能；Freshsales CRM 提供直观的界面、人工智能驱动的销售线索评分和集成的销售自动化功能。
- SugarCRM 与 Salesforce: SugarCRM 提供了一个开源选项，具有很大的定制潜力；Salesforce 是基于云的 CRM 领导者，具有丰富的功能、广泛的集成和庞大的生态系统，但复杂度较高。
Capsule CRM 的更多信息
以下是 Capsule CRM 与这些软件解决方案的简要比较：
- Capsule CRM vs Pipedrive: Capsule CRM 为管理联系人和销售提供了一个简单的解决方案，而 Pipedrive 则是一个可视化的销售管道管理工具。
- Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM 专注于简单、经济的联系人和销售跟踪；Keap 提供广泛的营销和销售自动化功能，但通常成本较高。
- Capsule CRM vs ActiveCampaign: Capsule CRM 提供可靠的联系人和管道管理，而 ActiveCampaign 则提供强大的营销自动化、电子邮件营销活动和高级细分功能。
- Capsule CRM vs Hubspot: Capsule CRM 是一款用户友好、经济实惠的 CRM，用于管理客户互动；HubSpot 提供大量营销、销售和服务工具，有免费和可扩展的付费选项。
- Capsule CRM vs Clickfunnels: Capsule CRM 是一款管理客户关系的工具；ClickFunnels 则专门用于构建销售漏斗和优化转换流程。
- Capsule CRM 与 Folk: Capsule CRM 是一个简单的联系人管理解决方案，而 Folk 则强调协作式联系人组织，并利用现代功能加以丰富。
- Capsule CRM 与 Instantly: Capsule CRM 侧重于一般联系人和销售管理；Instantly 则专为自动冷启动电子邮件和销售参与而定制。
- Capsule CRM vs Clickup: Capsule CRM 是一个专门的 CRM 解决方案，而 ClickUp 则是一个多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- Capsule CRM 与 Monday CRM: Capsule CRM 提供简单的联系人和销售管道管理；Monday CRM 提供高度可定制的可视化工作流程和广泛的团队协作功能。
- Capsule CRM 与 Insightly: Capsule CRM 侧重于易用性和联系人跟踪，而 Insightly 则提供更全面的 CRM 和高级项目管理功能。
- Capsule CRM vs Freshsales CRM: Capsule CRM 优先考虑销售和联系人管理的简便性，而 Freshsales CRM 则提供更强大的销售平台，具有人工智能驱动的洞察力和高级分析功能。
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM 专注于销售和客户关系管理，而 Zendesk 主要是一个客户服务平台，擅长票务和支持解决方案。
常见问题
Is SugarCRM free?
No, SugarCRM offers paid plans. They do not have a free version, but they offer a free trial so that you can test it out.
Is Capsule CRM good for small businesses?
Yes, Capsule CRM is a popular choice for 小型企业. It’s easy to use and affordable.
哪种 CRM 更容易学习？
Capsule CRM is generally considered easier to learn. Its interface is more intuitive.
Can I integrate my email marketing with these CRMs?
Yes, both CRMs offer integrations with email marketing platforms, though SugarCRM typically has more options.
Which CRM offers better customer support?
Both CRMs offer customer support, but user reviews suggest that Capsule CRM is known for its responsive customer service.
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