Running an IT help desk can be a real headache, right?
Juggling tickets, managing assets, and keeping everyone happy is tough.
If you’ve been using Freshservice, you might feel like it’s not quite cutting it anymore.
Maybe the cost is too high, or you’re missing some key features.
This can lead to slow support, frustrated teams, and unhappy users.
但如果有更好的办法呢？
What if you could find a tool that fits your needs and makes your life easier?
In this article, we’ll explore the 9 best Freshservice alternatives to help you find the right solution to boost your 信息技术管理 in 2025.
Let’s get started.
What are the Best Freshservice Alternatives?
Finding the right IT management tool is a big decision.
With so many options out there, it can be hard to know where to start.
We’ve done the heavy lifting for you by carefully researching and ranking the top Freshservice alternatives.
Here are our top recommendations to help you make an informed choice.
1.Atera (⭐️4.8)
Atera 是一个完整的 IT 管理平台。
It combines RMM, PSA, and help desk features into one tool.
It’s a great choice for IT professionals and managed service providers.
我们的看法
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。使用 AI Copilot 将票据减少 35%。
主要优势
- 平均每周提高团队工作效率 11-13 个小时。
- 安全系统的补丁成功率达到 97%。
- 轻松处理 600 万台设备
- 使用 AI Copilot 生成精确度为 90% 的脚本。
- 自动解决 50% 票。
定价
阿特拉 提供免费试用和一系列定价选项.具体情况如下：
- MSP 专业计划： 每月 $129 起
- MSP 增长计划： $179/月
- MSP 电力计划： 每月 $209
- MSP 超级大国计划： 如需了解价格，请联系我们。
- IT 部门专业计划： 起价 $149/月
- IT 部门专家计划： $189/月
- IT 部门总体规划： $219/月
- IT 部门企业计划： 如需了解价格，请联系我们。
优点
缺点
2.NinjaOne (⭐️4.6)
NinjaOne offers powerful and simple-to-use RMM software.
Its platform helps you manage and secure your devices easily.
You can automate tasks and provide great support to your clients.
主要优势
- 集中控制： 从单一位置管理所有设备。
- 强大的自动化功能： 自动执行任务，节省时间。
- 可靠的补丁： 保持系统更新和安全。
- 快速远程访问： 即时 连接用户设备。
- 出色的支持： 在需要时快速获得帮助。
- 保修跟踪： 跟踪设备保修 100%。
定价
- 可免费试用
- 无公共固定价格。
- 如需个性化报价，请联系他们。
优点
缺点
3. N-able (⭐️4.5)
N-able provides a suite of tools for IT service management.
It focuses on 安全 and automation.
This platform helps you protect your networks and streamline your workflows for efficiency.
主要优势
- 全面的 RMM： 全面远程监控。
- 高级安全： 防范网络威胁。
- 补丁管理： 及时更新所有软件。
- 备份和恢复： 轻松保护客户数据。
- 报告工具： 深入了解 IT 健康状况。
- 自动化： 简化日常 IT 任务。
定价
- 可免费试用。
- 无公共固定价格。
- 可定制报价。
优点
缺点
4. ConnectWise (⭐️4.2)
ConnectWise is a big player in the MSP space.
It has a full range of solutions from business management to cybersecurity.
Its tools help businesses grow and scale their operations.
主要优势
- 全套 PSA 套件： 管理项目、账单和销售。
- 稳健的 RMM： 监控和管理所有端点。
- 强大的集成： 可与许多其他工具连接。
- 自动化工作流程： 设置任务自行运行。
- 详细报告： 深入了解您的业务。
- 移动访问： 随时随地轻松管理
定价
- 可免费试用。
- 无公共固定价格。
- 如需报价，请联系销售人员。
优点
缺点
5.ManageEngine (⭐️4.0)
ManageEngine offers a wide variety of IT solutions.
From help desk to network monitoring, it covers all bases.
It is a very flexible and comprehensive platform for all IT needs.
主要优势
- 产品范围广泛： 信息技术工具众多。
- 成本效益高： 通常是更实惠的选择。
- 强有力的报告： 获得良好的数据洞察力。
- 自动化能力： 实现任务自动化。
- 可扩展的解决方案： 与您的业务共同成长。
- 混合云支持： 灵活部署。
定价
- 可免费试用。
- 可定制报价。
优点
缺点
6. SyncroMSP (⭐️3.8)
SyncroMSP 是一个一体化的 RMM 和 PSA 平台。
It’s built for MSPs who want to simplify their work.
It offers automated billing and powerful remote access features.
主要优势
- 一体化工具 RMM、PSA、远程访问。
- 按技术定价： 经济实惠，适合不断发展壮大的团队。
- 综合计费： 简化开票流程。
- 脚本引擎 轻松实现复杂任务的自动化。
- 内置票务： 管理服务台请求。
- 好社区： 从其他用户那里获得帮助。
定价
- 核心计划：每个用户每月 $129。
- 团队计划：每个用户每月 $179。
优点
缺点
7. Kaseya (⭐️3.2)
Kaseya provides a wide range of IT management solutions.
It’s known for its automation and security.
Their products are designed to help IT teams work more efficiently.
主要优势
- 一体化平台： 一套房满足多种需求。
- 自动化程度高： 将日常 IT 琐事自动化。
- 统一管理： 从一个地方管理 IT。
- 内置文档： 快速访问关键信息。
- IT 胶水集成： 无缝知识共享。
- 安全焦点： 加强网络防御。
定价
- 提供免费演示。
- 无公共固定价格。
- 可定制报价。
优点
缺点
8.Pulseway (⭐️3.0)
Pulseway is known for its mobile-first RMM solution.
It lets you manage your IT from anywhere.
It’s great for teams who need to stay connected on the go.
我们的看法
想改善您的 IT 管理？立即开始免费试用 Pulseway，了解移动 RMM 的强大功能。
主要优势
Pulseway 具有强大的功能，尤其适合随时随地进行管理：
- 实时移动访问： 从任何移动设备修复问题，节省大量时间。
- 广泛的设备支持 监控 Windows、macOS、Linux 和网络设备。
- 自动补丁： 让 220 多个第三方应用程序和操作系统保持最新。
- 综合解决方案： 将 RMM、PSA 和 IT 资产管理集于一个平台。
- 快速解决问题： 即时警报可让您更快地发现和解决问题。
定价
- 3 年： $27/月
- 年度 $44/月
- 每月： $67/月
优点
缺点
9. SuperOps (⭐️2.8)
SuperOps 是一个由人工智能驱动的 PSA 和 RMM 平台。
It helps MSPs automate tasks and run their business better.
This tool is built to be modern and very user-friendly.
主要优势
- 统一 PSA/RMM： 一体化 IT 管理。
- 现代界面： 易于使用和导航。
- 智能自动化： 自动执行多项日常任务
- 人工智能驱动的洞察力： 获得明智的建议。
- 主动监测： 尽早发现问题。
- 端点安全 确保设备安全可靠。
定价
- 仅限 PSA：起价为 $79/用户/月。
- 仅限 RMM：起价 $99/用户/月。
- 统一基本型：$129/用户/月。
- 统一预付款：$159/用户/月。
优点
缺点
购买指南
在进行研究以寻找最佳产品时，我们根据这些因素来确定：
- 定价: We looked at the cost of each platform, paying attention to custom pricing, hidden fees, and whether they offered an affordable pricing and cost-effective solution.
- 特点: We explored the core features of each product, including their AI capabilities and how they use machine learning. We also evaluated their service desk, service management platform, itsm platform, Jira Service Management, SolarWinds Service Desk, Jira Software, saas management, Service Requests, Service Catalog, Self-Service Portals, and their ability to automate workflows and offer robust automation. We also looked for features like a knowledge base, knowledge base articles, remote desktop, and asset tracking for managing its assets.
- Support & Management: We checked for their service management processes and service management capabilities, focusing on incident management, change management, and operations management. We also considered how they handle ticket management, request management, and their ability to create tickets through multiple communication channels and web form. We assessed their approach to support operations, service delivery, and how they handle customer support and customer interactions across multiple channels and with multi-channel support and multi-channel ticketing. Key factors included ticket resolution time, ticket status, and how they ensure customer satisfaction and employee satisfaction and enhances employee satisfaction.
- Usability & Integration: We examined the user-friendly interface, seamless integration with other tools like Microsoft Teams, and the ability for seamless collaboration for other team members. We also examined reporting features for making data-driven decisions and their approach to handling security risks.
- Flexibility & Scalability: We considered whether the platform was a cloud based or cloud-based platform, offered flexible deployment, extensive customization options, and provided a comprehensive solution on one platform for allowing customers and support teams to work effectively. We also considered features that improve agent performance and service level agreements, as well as how they handle resolved tickets and ticket forms.
总结
Choosing the right desk software is a big step for any IT team.
We have walked you through some of the best alternatives to Freshservice.
Each tool has its strengths, from powerful asset management to better ways of handling support tickets.
The key is to find the platform that matches your specific needs.
Many of these tools offer advanced features and even AI-driven automation to make your job easier.
Don’t settle for a tool that doesn’t quite fit.
The right choice can save you time, money, and a lot of headaches down the road.
常见问题
What are the main differences between Freshservice and Atera?
Freshservice focuses on ITSM, while Atera is a complete RMM and PSA platform. Atera provides a more all-in-one solution for MSPs, including remote monitoring and professional services automation, while Freshservice is geared more towards internal IT departments.
How does Atera’s AI Copilot help IT teams?
Atera’s AI Copilot automates tasks, generates script suggestions, and provides smart insights to help IT professionals work more efficiently. It can summarize tickets, draft responses, and help with troubleshooting.
What is the primary function of Atera’s IT Autopilot?
Atera’s IT Autopilot is designed to maintain and secure your IT environment proactively. It uses automation to perform routine tasks like patching, maintenance scripts, and other proactive actions to prevent issues before they occur.
Is NinjaOne better than Freshservice for remote monitoring?
NinjaOne is highly regarded for its user-friendly and powerful remote monitoring and management (RMM) capabilities. It provides a more modern, streamlined experience for managing endpoints compared to Freshservice’s more traditional ITSM approach.
What is the biggest advantage of using an all-in-one platform like Atera?
Using an all-in-one platform like Atera eliminates the need for multiple separate tools. It consolidates RMM, PSA, and help desk functionalities, which simplifies workflows, reduces costs, and provides a unified view of your IT operations.
