Salesforce Review 2026: Best CRM Platform For You?

Choosing the ideal CRM can be overwhelming.

With countless options available, it’s challenging to determine which one aligns with your business needs and budget.

Salesforce, with its robust features and customizations, is a popular choice.

In this comprehensive review, we’ll dissect Salesforce’s strengths and weaknesses, pricing, and user experience.

เซลส์ฟอร์ซ

Ready to see if Salesforce is a good fit? Thousands of companies use it. Let’s see why.

ทดลองใช้ Salesforce ฟรี ทางเลือกอื่นนอกเหนือจาก Salesforce

Salesforce คืออะไร?

Think of Salesforce as a super-powered toolbox for businesses.

It’s a Salesforce CRM that helps you track all your customers, from the first time they visit your website to when they become loyal fans.

It’s not just one tool, though. Salesforce offers several different CRM solutions to help with different parts of your business.

Need to organize your ฝ่ายขาย team and track deals?

There’s a Sales Cloud for that.

Want to give your customers amazing support and keep them happy? Service Cloud is your friend.

Salesforce is like a Swiss Army knife for businesses – it has something for everyone!

Who Created Salesforce?

Marc Benioff, Parker Harris, Dave Moellenhoff, และ Frank Dominguez had a big idea in 1999.

They wanted to make contact management easier and better than other CRM วิธีแก้ปัญหา

So, they started Salesforce.

วิสัยทัศน์ของพวกเขาคือ สร้าง powerful software available to everyone, not just big companies with lots of money.

Today, the Salesforce team is led by Marc Benioff, CEO, and Bret Taylor, Chief Digital Officer, and they’re still working to make businesses run smoother.

Top Benefits of Salesforce

• 360-Degree Customer View: Salesforce gives you a complete picture of your customers, helping you understand their needs and preferences better.
• Improved Sales and Marketing: With tools like Sales Cloud and Marketing Cloud, you can track leads, close deals faster, and create personalized marketing campaigns.
• Enhanced Customer Service: Service Cloud empowers your team to provide top-notch support, boosting customer success and loyalty.
• Streamlined Operations: Salesforce automates routine tasks, freeing up your team to focus on what matters most – growing your ธุรกิจ.
• Data-Driven Insights: Salesforce helps you analyze your business ข้อมูล to make informed decisions & identify new opportunities.
• ความสามารถในการปรับขนาด: Salesforce grows with your business, so you don’t have to worry about outgrowing your CRM.
• การปรับแต่ง: Tailor Salesforce to fit your very unique business processes and workflows.
• AppExchange Ecosystem: Access thousands of pre-built apps and integrations to extend Salesforce’s functionality.
• การเข้าถึงผ่านอุปกรณ์เคลื่อนที่: Stay connected to your customer company and data from anywhere, on any device.
• AI-Powered Innovation: Salesforce takes advantage of groundbreaking AI innovation to help you work smarter and faster. With features like Data Cloud and AI Cloud, Salesforce offers a glimpse into the future of CRM. Einstein, the AI agent, can automate tasks, provide insights, and even generate personalized recommendations. Salesforce’s AI commitments ensure that even ธุรกิจเล็กๆ can benefit from cutting-edge technology.

คุณสมบัติเด่น

Salesforce is a famous company from San Francisco.

Its co founder built this software as a service or SaaS. It is the best ไครเอ็ม for customer relationship management.

This cloud platform beats other crm solutions.

Salesforce products help companies in any industry. It gives a complete view of data.

1. Sales

The Sales Cloud manages your sales and contact management.

You can track every account easily. Salesforce offers the best bet for closing deals.

It gives you an advantage with clients.

You can access info fast. It is great for contact management.

2. Outreach

You can integrate with tools like ควิกบุ๊กส์ for better outreach.

Integration helps you manage employees and growth.

The system offers training to help users. This helps with your การเผยแพร่ to people.

3. Commerce คลาวด์

Commerce Cloud helps when your business grows.

It works for most businesses and even smaller businesses.

A ธุรกิจขนาดเล็ก or small businesses can sell things online.

Commerce is key for selling products.

4. Track Customer Support

Use the Service Cloud for great service.

It improves customer experiences and customer success.

You can track customer support well.

This helps you keep customers happy with your services.

5. Email Templates

You get many customization options for emails.

You can use add ons to make them look good. This helps you send nice notes to people.

It is easy to change the look.

6. AI Automation

Salesforce takes advantage of groundbreaking ai innovation.

The Data Cloud uses business data for AI อัตโนมัติ.

This meets their ai commitments. It helps you become a true customer company.

7. Agentforce and AI App Development

Agentforce uses an ai agent to do work. You can do ai การพัฒนาแอป for apps.

The salesforce team builds strong infrastructure.

A chief digital officer will like this innovation. It gives a sneak peek into the future.

8. Marketing & Advertising

The Marketing Cloud helps with advertising.

You can run marketing campaigns easily.

It helps you find people who want your stuff.

This is good for your brand.

9. Visual Analytics

Visual analytics give you great การรายงาน. You can see benefits and check costs.

Pricing is often billed annually. It fits enterprise needs and implementation is standard.

Users can see solutions for the cost. Analytics helps you understand everything.

ความละเอียด

ข้อดีและข้อเสีย

Understanding the strengths & weaknesses of any product is crucial before making an investment.

Let’s weigh the good and the not-so-good of Salesforce.

Alternatives to Salesforce

Salesforce Compared

Personal Experience with Salesforce

Our team adopted Salesforce to streamline our sales and customer service processes.

It was a bit of a learning curve at first, but once we got the hang of it, Salesforce became an invaluable tool.

Here’s how Salesforce helped us:

• Centralized Customer Data: We finally had all our customer information in one place, making it easy to access and update.
• Improved Lead Tracking: We could see where each lead was in the pipeline and who was responsible for helping us close deals faster.
• Enhanced Customer Service: We were able to respond to customer inquiries quickly & efficiently, leading to happier customers.
• Automated Processes: Salesforce took care of many routine tasks, freeing up our team to concentrate on more strategic work.
• Data-Driven Insights: We could analyze our sales and customer data to make better decisions and identify areas for improvement.

Overall, Salesforce helped us become a more organized, efficient, and customer-centric company.

ข้อคิดส่งท้าย

Salesforce is a powerful tool, no doubt.

It can supercharge your sales, marketing, and customer service.

But it’s not for everyone. It can be pricey and a bit tricky to learn.

If you’re a growing business looking for a CRM that can do it all, Salesforce is worth a look.

But if you’re on a tight budget or prefer something simpler, there are other options out there.

Do your homework, weigh the pros and cons, and see if Salesforce is the right fit for your needs.

Your business success might depend on it!

ถาม บ่อย ๆ

More Facts about Salesforce

• ช่วยเพิ่มประสิทธิภาพการทำงาน: When companies use Salesforce to automate tasks, their employees can complete up to 30% more work.
• The Market Leader: Salesforce is the number one “Customer Relationship Management” (CRM) software in the world. It has held this top spot for many years.
• A “Cloud” for Everything: Salesforce has different sections (called Clouds) for different jobs. There is a Sales Cloud for selling products, a Service Cloud for helping customers, and a Marketing Cloud for sending ads.
• Better Customer Service: Businesses that use Salesforce say their customers are 33% happier because they get faster and better help.
• Point-and-Click Tools: You don’t need to be a computer programmer to change how Salesforce works. You can set up many things just by clicking buttons.
• AI and the Future: In 2025, Salesforce started focusing on Agentforce. This is a smart AI system that acts like a digital helper to finish tasks and talk to customers.
• History and Growth: The company was started in 1999 by Marc Benioff in a small apartment in San Francisco. By 2023, it was ranked among the largest companies in America (number 128 on the Fortune 500 list).
• AppExchange: Salesforce has its own “app store” called the AppExchange. It has over 5,000 apps that companies can download to add new features, like connecting to email or การบัญชี เครื่องมือ
• Big Company Tools: Salesforce is great for large corporations because it can handle large volumes of data. However, it can be very expensive and might be too complicated for a tiny business with only one or two employees.
• Data Lakehouse: Their “Data Cloud” acts like a giant library that gathers information from many sources, so a business can see everything about a customer in one place.
• ตัวประกอบ: The basic version of Salesforce starts at $25 per person per month, but the price can increase quickly if a business wants more advanced features or extra support.
• Connecting Systems: Using a tool called MuleSoft, Salesforce can “talk” to almost any other computer system, including big ones like SAP or Oracle.