Dealing with IT issues can be a real headache, right?
Keeping everything running smoothly can feel like a constant battle.
You’re likely looking for ways to simplify and speed up your IT.
But how do you choose the best tools when there are so many options available?
We’re talking about platforms that can monitor your systems & even fix problems on their own.
This article compares Atera vs ConnectWise, two top IT 관리 platforms for 2025.
We’ll also examine how their advanced AI features, such as Atera’s IT Autopilot, are revolutionizing the industry.
Ready to see which one best fits your 사업? Let’s jump in!
개요
We’ve put both Atera and ConnectWise through their paces.
We examined how easy they are to use and, most importantly, how their intelligent AI features assist with everyday IT tasks.
Our goal was to see which one truly makes IT simpler and more efficient for you.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
가격: It has a free plan. Paid plan starts at $129/month
주요 특징:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Ready to harness powerful AI for your IT operations? ConnectWise’s AI features, like Sidekick, are designed to streamline tasks and boost productivity.
가격: 맞춤 견적이 가능합니다.
주요 특징:
- ConnectWise Sidekick
- AI Scripting Assistance
- Hyperautomation
What is Atera?
So, what exactly is Atera?
Think of it as a smart, all-in-one toolkit for your IT needs.
It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly, no matter where you are.
It’s extremely popular among IT service providers and internal IT teams because it consolidates everything in one place, particularly with its advanced AI features.
우리의 견해
Atera를 직접 경험해 보세요! 120개국 이상 13,000명 이상의 고객과 함께하세요. AI Copilot으로 티켓 비용을 35% 절감하세요.
주요 이점
- 매주 평균 11~13시간씩 팀 생산성이 향상됩니다.
- 보안 시스템의 패치 성공률을 97% 달성합니다.
- 600만 개의 기기를 손쉽게 처리하세요.
- AI Copilot으로 90% 정확도의 스크립트를 생성하세요.
- 티켓의 50%를 자동으로 해결합니다.
가격
테이크아웃 무료 체험판과 다양한 가격 옵션을 제공합니다.. 세부 내용은 다음과 같습니다.
- MSP Pro 플랜: 월 129달러부터 시작
- MSP 성장 계획: 월 179달러
- MSP 전원 계획: 월 209달러
- MSP 초강대국 계획: 가격은 문의하세요.
- IT 부서 전문가 계획: 월 149달러부터 시작
- IT 부서 전문가 계획: 월 189달러
- IT 부서 총괄 계획: 월 219달러
- IT 부서 기업 계획: 가격은 문의하세요.
장점
단점
What is ConnectWise?
ConnectWise is a big name in IT management.
It’s a powerful platform designed to help IT service providers and businesses manage everything from customer issues to their entire tech infrastructure.
It’s known for its many tools that work together.
주요 이점
- 전체 PSA 모음: 프로젝트, 청구, 판매를 관리합니다.
- 강력한 RMM: 모든 엔드포인트를 모니터링하고 관리합니다.
- 강력한 통합: 다른 많은 도구와 연결됩니다.
- 자동화된 워크플로: 스스로 실행할 작업을 설정합니다.
- 상세 보고: 귀하의 사업에 대한 심층적인 통찰력을 얻으세요.
- 모바일 접속: 이동 중에도 쉽게 관리하세요.
가격
- 무료 체험이 가능합니다.
- 공개된 고정 가격이 없습니다.
- 견적을 받으려면 영업부에 문의하세요.
장점
단점
기능 비교
Ready to see how Atera and ConnectWise stack up?
We’ve drilled down into their core offerings and advanced features to give you a clear picture.
Let’s compare these two powerful platforms side by side to help you make an informed decision.
1. AI Capabilities
- 테이크아웃: Features IT Autopilot and AI Copilot. IT Autopilot acts as an 자발적인 IT agent, capable of resolving routine support ticket issues and providing 24/7 support. It aims to reduce IT workloads by up to 40% and enables the implementation of proactive solutions. AI Copilot assists technicians with diagnostics, script generation, and ticket summarization, making it pretty easy for Atera users to get smart help.
- 커넥트와이즈 Offers ConnectWise Sidekick, a generative AI engine integrated across its platform. Sidekick for PSA helps triage, categorize tickets, suggest possible resolutions, and generate email replies. For RMM, it provides AI scripting automation for PowerShell, batch files, and Bash. It also enhances cybersecurity posture visibility. Sidekick aims for hyperautomation, using generative AI and RPA workflows.
2. Remote Monitoring & Management
- 테이크아웃: Provides detailed monitoring of system health, network activity, and performance metrics. It allows for real-time alerts and offers unlimited 장치 per technician, making it cost-effective for scaling. Its RMM includes features like patch management and 원격 접속.
- 커넥트와이즈: ConnectWise Automate is its robust RMM solution. It offers extensive network monitoring, asset management, and 패치 관리. It’s designed for powerful automation and allows for comprehensive control over various client networks and endpoints.
3. Professional Services Automation
- 테이크아웃: Has an integrated professional services automation (PSA) suite within its all-in-one platform. This includes a comprehensive ticketing system, project management, and billing features, with an intuitive user interface designed to streamline operations for managed service providers.
- 커넥트와이즈: ConnectWise PSA (formerly Manage) is a standalone, powerful professional services 자동화 도구. It’s known for its deep project management, billing, and service desk capabilities. It offers extensive workflow automation to unify teams and systems, streamlining operations from sales to finance.
4. Remote Access
- 테이크아웃 Offers integrated remote access tools, including AnyDesk, Splashtop, and TeamViewer. It enables file transfer, multi-monitor support, and secure connections to client servers and workstations, making troubleshooting faster.
- 커넥트와이즈: Leverages ConnectWise Control (formerly ScreenConnect) for its robust remote access capabilities. It provides fast, secure remote support and unattended access, featuring robust 보안 measures such as AES-256 encryption and two-factor authentication (2FA). This ensures a reliable connection every time.
5. Patch Management
- 테이크아웃: Features automated patch management that scans, schedules, and deploys critical patches for Windows, macOS, and Linux devices. It helps ensure systems are up-to-date and secure, reducing vulnerabilities.
- 커넥트와이즈: Within ConnectWise Automate, it offers advanced patch management to track, approve, or ignore patches and hotfixes for single or multiple devices, helping maintain device security across the board.
6. Ease of Use & Deployment
- 테이크아웃: Known for its easy-to-use platform and quick deployment. The intuitive user interface helps new Atera users get started quickly and easily. Its cloud-based nature also means less time on setup.
- 커넥트와이즈: While very powerful, it can have a steeper learning curve and more complex deployment due to its extensive features and modules. It may require more dedicated time and consultants for a full setup. ConnectWise Automate, specifically, while powerful, can be challenging to configure initially.
7. Pricing Model
- 테이크아웃: Employs a transparent, per-technician pricing model, allowing for unlimited devices. This means you won’t find hidden fees for adding more endpoints. It’s often seen as a cost-effective solution, especially for managed service providers with many clients.
- 커넥트와이즈 generally uses a quote-based pricing model, which can vary significantly based on the specific modules (such as ConnectWise PSA and ConnectWise Automate) and the scale of your company. Although it may be less predictable in terms of initial cost, it offers greater flexibility for large enterprises.
What to Look for When Choosing an IT Management Platform?
Selecting the right IT platform is a significant decision.
Here’s what I think you should keep in mind to make a smart choice:
- AI features: Look for smart tools, like IT Autopilot.
- 사용하기 쉬움: The platform should feel natural, not complex.
- Pricing model: Understand costs, avoid any hidden fees.
- Support and training: Good help makes a huge difference.
- Integrates well: Ensure it works with your other tools.
- Scales with you: Grow your company without platform limits.
- Security first: Keep your data safe, always a top priority.
최종 판결
After reviewing both, our pick for most businesses is Atera.
Why? Its ability to deliver powerful automation through features like IT Autopilot is a game-changer.
It makes proceeding with daily IT tasks so much simpler.
While ConnectWise is robust, Atera offers a more cost-effective and easy-to-use platform right out of the box.
You’ll quickly see the difference, human.
There’s no verification, successful waiting, or complex setup.
We’ve done the verification checks to ensure you are human, so trust our technology insights to help you choose the best!
자주 묻는 질문
Which platform is better for small businesses?
Atera is often seen as more suitable for small businesses. It’s per-technician pricing with unlimited devices makes it very cost-effective. It’s also generally easier to get started with.
Does Atera or ConnectWise have better AI?
Atera has a strong focus on AI with IT Autopilot for autonomous issue resolution. ConnectWise offers A, such as Sidekick™, but Atera’s AI appears more integrated for routine IT tasks, completing them more efficiently.
How do I verify my account or access support?
For Atera, you can usually find verify options and 24/7 support through their website. For ConnectWise, support access depends on the specific modules you have. Both platforms have resources to help human users.
Are there any hidden fees with these platforms?
Atera is known for its transparent pricing, which typically avoids hidden fees by charging a flat rate for a technician, with unlimited devices. ConnectWise pricing is often customized, so it’s essential to get a clear quote to verify all costs.
What if I encounter a “Ray ID” or “verify you are human” message?
If you see a Ray’Ray ID’ or ‘Verify you are human’ message, it’s usually a security check. Just follow the on-screen instructions to respond and proceed. This is a standard internet security measure.
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