Zendesk vs Copper CRM: Mana yang Lebih Unggul untuk Bisnis Anda di Tahun 2025?

oleh Fahim Joharder | Last updated Oct 12, 2025

Pemenang

4.5

Manajemen Organisasi
Melaporkan Perkakas
Manajemen Pelanggan
Pesan & amp; Percakapan Langsung
AI dan Otomatis
Laporan gubahan
Dibayar Plan Dimulai di $19

COBALAH SEKARANG

Runner Up

3.2

Automate Tasks
Cool Email Templates
Visual Workflow Builder
Easy Data Import
Awesome Sales Pipeline
Uji coba gratis tersedia.
Paid Plans from $9/month

COBALAH SEKARANG

You’re stuck between Zendesk vs Copper CRM.

They both seem good, but which one actually fits your bisnis?

It’s like picking between two cool video pertandingan, but you only get one.

You don’t want to waste time or money on the wrong choice.

Bayangkan terjebak dengan CRM that makes your work harder, not easier.

Don’t worry; We’re going to break down Zendesk vs Copper CRM simply and clearly.

By the end, you’ll know exactly which CRM will help your business win in 2025.

Tinjau

We’ve put both Zendesk and Copper CRM through real-world tests.

Our team explored each platform’s features, pricing, and ease of use.

Simulating typical business workflows to give you a clear, practical comparison.

4.5dari 5

Siap melihat apakah Zendesk cocok denganmu? Periksa ulasan Zendesk kita yang dalam!

Harga: Ini memiliki pengadilan gratis. Rencana premium dimulai dari $19 / bulan.

Fitur Kunci:

Dukungan Omnichannel
Robot bertenaga
Analisis tingkat lanjut

Coba Zendesk untuk FREE Baca Ulasan Penuh

3.2dari 5

Want a CRM that seamlessly integrates with your Google apps? Experience a smoother workflow!

Harga: It has a free trial. The premium plan starts at $9/month.

Fitur Kunci:

Google Workspace Integration
Manajemen Kontak
Pipeline Management

Try Copper for FREE Baca Ulasan Penuh

Apa itu Zendesk?

Zendesk Sell? It’s like your sales team’s best friend.

It helps track deals and keep customers happy.

It’s about making sales easier.

Juga, mengeksplorasi favorit kita Alternatif Zendesk…

Our Take

Bergabung lebih dari 100.000 bisnis. Beralih ke Zendesk dan melihat kenaikan rata-rata 25% kepuasan pelanggan, sama seperti pengguna kita pada tahun 2025. Mulai percobaan bebasmu hari ini.

Cobalah zendesk sekarang Baca Ulasan Penuh alternatif zendesk

Manfaat Kunci

Zendesk membantu Anda membuat pelanggan bahagia dan membantu tim Anda bekerja lebih baik.

Membuat Pelanggan Bahagia: Bisnis menggunakan Zendesk melihat pelanggan mendapatkan 25% lebih bahagia. Itu & # 8217; s masalah besar!
Semua pembicaraan di One Spot: Menangani semua pesan dari satu tempat. Tidak ada lagi melompat-lompat.
Smart Help: Itu mudah bagimu. Hal ini memungkinkan tim Anda memperbaiki masalah yang lebih sulit.
Panduan Bantuan Self: Anda dapat membuat halaman bantuan. Pelanggan dapat menemukan jawaban sendiri. Hal ini mengurangi pertanyaan sebesar 15%.
Alat Pintar AI: Menggunakan bantuan komputer cerdas. Ini berarti lebih cepat dan lebih baik jawaban untuk pelanggan.

Cobalah zendesk sekarang

Harga

Semua rencana akan ditagih setiap tahun.

Tim Dukungan: $19 / bulan.
Tim Suite: $55 / bulan.
Suite Profesional: $115 / bulan.
Suite Enterprise: $169/month.

Cobalah zendesk sekarang

Pro

Mudah setup, cepat mulai.
Alat manajemen tiket yang kuat.
Bagus untuk tim pendukung besar.
Banyak integrasi aplikasi tersedia.
Platform layanan pelanggan terpercaya.

Kons

Bisa mendapatkan mahal dengan cepat.
Melaporkan bisa terasa rumit.
Beberapa fitur membutuhkan peningkatan.
Pengaturan awal membutuhkan pembelajaran.

Cobalah zendesk sekarang

What is Copper CRM?

Copper CRM? It’s built for Google Workspace users.

It keeps everything connected. Think of it as your Google-powered sales hub.

Juga, mengeksplorasi favorit kita Copper CRM alternatives…

Our Take

Stop wasting 10 hours a week on manual data entry! Copper CRM software automates your sales process and integrates seamlessly with Google Workspace.

Try copper for free Baca Ulasan Penuh copper Alternatives

Manfaat Kunci

Copper CRM excels in simplicity and integration. Here’s what makes it stand out:

Effortless Google Workspace integration: Manage your contacts, deals, and projects without leaving your Gmail inbox.
Intuitive interface: Copper is easy to navigate, even for CRM beginners.
Visual pipeline management: Get a clear view of your sales process and track deals with ease.
Automated data entry: Copper automatically captures contact information from emails and other interactions, saving time and effort.

Try Copper FOR FREE

Harga

All pricing will be billed annually.

Starter: $9/seat/month.
Dasar: $23/seat/month.
Professional: $59/seat/month.
Bisnis: $99/seat/month.

Try Copper FOR FREE

Pro

Seamless Google integration.
Antarmuka yang ramah pengguna.
Excellent for small businesses.
Affordable pricing options.

Kons

Opsi kustomisasi terbatas.
Fewer features than GoHighLevel.
It’s not ideal for complex sales.

Try Copper FOR FREE

Perbandingan Fitur

Choosing between a dedicated support platform and a sales-focused CRM can be tough.

We are diving into a head-to-head feature comparison to show you exactly where Zendesk’s customer support software shines and where Copper CRM excels.

1. Core Focus and Use Case

Zendesk is a leading customer service software. Its core strength is its ticketing system, built to handle high volumes of support requests and customer conversations.
Copper CRM is a sales CRM focused on automating the sales process and eliminating manual data entry. It is built for teams using google products or formerly g suite.

2. Google Workspace Integration

Copper CRM wins easily here. It is built as a native chrome extension and works directly inside your gmail kotak-masuk. You can access and manage your contacts and leads in one location from gmail and google.
Zendesk offers integrations via the zendesk marketplace, but they are typically not as seamless as Copper’s deep, native integration with gmail and google calendar.

3. Ticketing and Support

This is where zendesk support dominates. It offers a powerful ticketing systems for routing support tickets, a strong knowledge base for self-service, and the ability to create a full help center and community forums.
Copper is a sales crm and offers very limited features for formal customer support. If your main goal is high customer satisfaction and a dedicated support team, zendesk’s customer support software is the superior platform.

4. Sales Pipeline Management

Copper CRM is highly focused on sales, allowing sales reps to easily track deals using multiple pipelines and a visual interface. It helps sales team organize leads and companies.
Zendesk offers a separate sales solution, Zendesk Sell, which provides a comparable sales tool and the ability to create pipelines, but it is separate from its core support tickets functionality.

Cobalah zendesk sekarang

5. Workflow Automation

Zendesk uses automations to streamline the support requests and ticket handling process. You can create custom workflows for support tickets routing.
Copper offers workflow otomasi (often in the Professional plan includes tier) that focuses on the sales process, such as sending automated emails or updating deals in google calendar.

6. Customer Data and Visibility

Zendesk focuses on consolidating all customer interactions and customer data from multiple channels into the agent workspace. This helps support agents better respond to a new ticket.
Copper pulls customer data from gmail and google to automatically manage new contacts and leads. It provides a simple solution to keep data up to date without manual data entry.

7. Pelaporan dan Analisis

Reporting and analytics zendesk is exceptionally strong, offering deep advanced capabilities to gain insights into team’s performance, ticket resolution, and customer satisfaction.
Copper CRM provides solid reports for tracking the sales process and sales team metrics. However, the depth of service-side data in Zendesk’s reporting and analytics zendesk is typically greater.

Try Copper FOR FREE

8. Kustomisasi dan Ekosistem

Zendesk boasts a vast zendesk marketplace where you can find custom apps and integrations to extend its functionality. It is also a very customizable platform.
Copper’s integrations are concentrated on the Google ecosystem, using the chrome extension and google drive. This makes it an ideal solution for usaha kecil teams who live in their gmail inbox.

9. Security and Compliance

Keamanan zendesk is a core offering. It is trusted by many customers and places a major emphasis on protecting sensitive information and minimizing costly downtime.
Copper provides robust security features and is a reliable tool for small to mid-sized company environments that rely on google products.

Apa yang harus dicari saat memilih perangkat lunak CRM?

Choosing the right platform is key to improving customer experience and ensuring your clients are happy.

Struktur Harga: Understand the total cost. Does the copper crm pricing fit your budget? Is it a paid monthly subscription, and what features are available in the starter plan versus the business tier? Be aware of add ons.
Core Functionality: Do you need a dedicated ticket systems or desk software like Zendesk, or a solution focused on contact management and sales?
Google Integration: For teams using gmail extension, check the seamlessness of integration with google docs, google sheets, and the browser. Does it allow you to access data or complete tasks directly from your Gmail inbox?
Sales and Marketing: Look for key sales features like lead scoring to prioritize a new lead. Can you send bulk emails or an automated email sequence using professional email templates? Does it include marketing tools like website tracking?
Otomatisasi: Can the platform automate tasks to save your team time?
Extra Features: Does it offer project management capabilities? Look for new features like social messaging or live chat to support multiple channels.
Support and Service: Does the platform offer multilingual support and work well across multiple languages? Is there a good employee experience when using it? Check for a robust help center articles section and clear support for different business hours.
Company Ecosystem: Consider where the company is focused (e.g., san francisco for tech). Is it an other crm or a specialized other crms? Look at the overall site and compare it to major players like salesforce.

Key Insights:

Consider platforms like Copper if your team heavily relies on the Google ecosystem for projects.
Be aware that specialized support tools like Zendesk (with its zendesk’s pricing and features for social messaging and live chat) may require integration with an other crm for sales.
The overall goal is a clear view of your customer’s order history and all customer experience points, whether through the desk software or sales tools.
Many platforms offer a free trial, so test them out!
Keep an eye on what former Zendesk executive tom eggemeier is building in the CRM space.
Investigate the communication features, such as those that leverage sunshine conversations, for a more unified customer view.

Keputusan Akhir

After careful comparison, Zendesk emerges as the top choice for businesses.

Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.

As the price can be higher, the advanced automation and extensive integration.

While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.

Zendesk wins. It offers powerful automation and deep analytics,

For 2025, Zendesk is the better long-term investment.

Coba Zendesk sekarang Baca Ulasan Penuh Alternatif Zendesk

Try Copper for FREE Baca Ulasan Penuh Copper alternatives

Lebih dari Zendesk

Inilah perbandingan singkat dari Zendesk dengan solusi-solusi perangkat lunak ini:

Zendesk vs Pipedrive: Zendesk unggul dalam pelayanan pelanggan dan dukungan komprehensif, sedangkan Pipedrive adalah sebuah CRM sentris dengan manajemen pipa visual.
Zendesk vs Gohighlevel: GoHighLevel membantu grup pemasaran dan pemilik bisnis kecil. & # 8217; adalah alat penjualan lengkap. Ini membantu bisnis Anda sendiri tumbuh. Zendesk kebanyakan alat bantu pelanggan. Ini membantu tim dukungan Anda menangani pertanyaan pelanggan.
Zendesk vs Keap: Zendesk mengkhususkan diri dalam dukungan pelanggan yang kuat dan tiket; Keap menawarkan penjualan yang luas dan otomasi pemasaran untuk bisnis kecil.
Zendesk vs ActiveCampaign: Zendesk adalah platform dukungan pelanggan yang berdedikasi dengan ticketing; AktiveCampaign mengkhususkan diri dalam otomatisasi pemasaran email, memimpin pengasuhan, dan integrasi CRM.
Zendesk & nbsp; vs HubSpot: Zendesk menyediakan layanan pelanggan yang kuat dan dukungan tiket, sedangkan HubSpot adalah suite komprehensif yang meliputi & nbsp; penjualan, pemasaran, dan fitur hub layanan.
Zendesk vs Clickfunnels: Zendesk adalah solusi layanan pelanggan dengan tiket dan live chat; ClickFunnels adalah pembangun corong untuk menciptakan halaman pendaratan dan penjualan otomatis.
Zendesk vs Folk: Zendesk menawarkan dukungan pelanggan yang kuat untuk berbagai interaksi; Folk menekankan organisasi kontak kolaboratif dan manajemen hubungan yang dipersingkat.
Zendesk vs Instantly: Zendesk berfokus pada dukungan pelanggan dan manajemen tiket; Terdiri secara otomatis dalam kampanye email dingin otomatis dan generasi terdepan.
Zendesk & nbsp; vs Clickup: Zendesk adalah sistem dukungan pelanggan, sementara & nbsp; Klik adalah platform manajemen kerja yang serbaguna yang dapat berfungsi sebagai alat CRM, manajemen proyek, dan pelacak tugas.
Zendesk vs Monday CRM: Zendesk adalah platform layanan pelanggan dengan ticketing; Senin CRM adalah alat manajemen yang sangat visual dan dapat disesuaikan dengan kemampuan CRM.
Zendesk vs Capsule CRM: Zendesk menyediakan dukungan pelanggan yang kuat dan ticketing; Capsule CRM adalah manajemen kontak sederhana dan sistem pelacakan penjualan.
Zendesk vs Insightly: Zendesk berfokus pada dukungan pelanggan dan tiket layanan; Insightly adalah CRM yang lebih komprehensif dengan pipeline penjualan yang kuat dan fitur manajemen projek.
Zendesk vs Freshsales: Zendesk menekankan solusi dukungan pelanggan yang kuat, sementara Freshsales CRM dirancang untuk penjualan otomatisasi, pelacakan kesepakatan, dan manajemen utama.
Zendesk vs Salesforce: Zendesk menawarkan platform layanan pelanggan khusus; Saleforce adalah tingkat kerja yang luas CRM dengan penjualan yang luas, pemasaran, dan layanan awan.

More of Copper CRM

Here’s a brief comparison of Copper CRM with these software solutions:

Copper CRM vs Pipedrive: Copper CRM excels in Google Workspace integration and contact management, while Pipedrive focuses on visual sales pipeline management for sales-driven organizations.
Copper vs GoHighLevel: Copper is best for teams using Google. It is simple to use and built right into Gmail. GoHighLevel is a bigger tool for marketing agency needs. It has more powerful automation and can manage multiple clients.
Copper CRM vs Keap: Copper CRM provides seamless Google integration for simplified CRM, whereas Keap offers robust sales and marketing automation with extensive features.
Copper CRM vs ActiveCampaign: Copper CRM offers intuitive Google Workspace integration for managing customer interactions, while ActiveCampaign focuses on advanced marketing automation and detailed customer segmentation.
Copper CRM vs Hubspot: Copper CRM prioritizes deep Google Workspace integration and ease of use, whereas HubSpot provides a comprehensive suite of marketing, sales, and service tools.
Copper CRM vs Clickfunnels: Copper CRM is a customer relationship management system, while ClickFunnels is a specialized sales funnel builder designed to generate leads and automate sales.
Copper CRM vs Folk: Copper CRM offers strong integration with Google Workspace for sales and contact management, while Folk emphasizes simple, collaborative contact organization and customization.
Copper CRM vs Instantly: Copper CRM provides a full CRM experience with Google Workspace integration, whereas Instantly is primarily an email outreach tool for cold email campaigns.
Copper CRM vs ClickUp: Copper CRM is a specialized CRM tightly integrated with Google Workspace, while ClickUp is a versatile work management platform that includes CRM functionalities, among many others.
Copper CRM vs Monday CRM: Copper CRM provides a simple, Google-centric CRM experience, while Monday CRM offers highly customizable visual workflows and robust project management features.
Copper CRM vs Capsule CRM: Copper CRM offers deep Google Workspace integration and strong sales pipeline features, while Capsule CRM is a simpler contact manager focused on basic sales tracking.
Copper CRM vs Insightly: Copper CRM focuses on Google Workspace integration and intuitive sales pipelines, while Insightly offers a broader CRM with project management and advanced workflow automation.
Copper CRM vs Freshsales CRM: Copper CRM provides contextual CRM with visual pipelines and Google integration, while Freshsales CRM offers AI-powered lead scoring, advanced analytics, and integrated communication.
Copper CRM vs Salesforce: Copper CRM offers a user-friendly solution tightly integrated with Google Workspace. At the same time, Salesforce is a highly customizable and extensive enterprise-level CRM with a vast feature set.

Pertanyaan Yang Sering Muncul

Which CRM is better for small businesses?

Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.

Which CRM has better customer support?

Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.

How do they differ in sales pipeline management?

Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.

What do user reviews say about these two CRM?

User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.

How customizable are Zendesk & Copper CRM?

Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.