Tidio Review: Best AI Customer Service Chatbot in 2025

Are you struggling with overwhelming customer support requests?

Many small businesses face this exact problem.

Feeling the pain of slow response times and missed sales opportunities.

You know you need help, but hiring more staff is too expensive.

The good news is there is a solution.

This Tidio review will show you how their AI chatbot, Lyro, can solve your biggest support issues.

Discover if this platform is the powerful customer service you need in 2025.

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What is Tidio?

Tidio is an all-in-one software tool for your online store or website.

It helps you improve customer service and faire more sales.

Think of it as a complete customer service platform.

The core of Tidio is its powerful AI chatbot, Lyro, which automatically answers customer inquiries.

It also features a live chat conversation option for when a human agent needs to intervene.

Tidio brings all your customer interactions into one simple screen.

This means you can easily handle chats, emails, and réseaux sociaux messages.

This helps boost your customer satisfaction.

Best of all, it offers a great free plan so you can start automating your support right away.

Who Created Tidio?

Tidio was founded in 2013 by Tytus Gołas.

The company started with a simple Tidio live chat feature to help small online store owners connect with their website visitors.

The vision was to change customer communication.

Today, Tidio is a top-five live chat app worldwide.

It has advanced to feature the Lyro AI chatbot.

This Lyro AI agent utilizes conversational AI and a straightforward visual flow constructeur to assist businesses in growing and scaling.

Top benefits of Tidio

• Automate Answers with AI Agent Lyro: The AI agent can answer questions and common customer inquiries automatically, helping resolve issues fast. It learns from your website content to provide accurate answers.
• Get a Centralized View with the Unified Boîte de réception: You can connect Tidio to various communication channels, such as Facebook Messenger, and consolidate them all into one inbox. This gives your support agents a smooth experience.
• Boost Sales with Proactive AI-Powered Chatbots: The AI-powered chatbots use automated triggers based on user actions to start real-time conversations. They can even offer discount codes to increase conversion rates.
• Easy Chatbot Building with the Visual Chatbot Builder: You can create complex chatbot flows without needing any coding skills. This makes it easy for small and medium businesses to use powerful features.
• Save Money with Free Plan Features: Tidio offers a set of free plan features that include a live chat AI and Lyro conversations. This is great for new businesses with tight budgets.
• Understand Shoppers with Visitor Tracking: The chat widget includes visitor tracking that shows you your live visitors and their user behavior. This helps you know the best time to offer live support.
• Collect More Leads with Pre-Chat Surveys: You can use pre-chat surveys to gather visitor information, such as email addresses, before the live chat conversation begins. This is a solid lead generation tool.
• See Conversation History with Chat Transcripts: The system saves all chat transcripts so your team can easily review past conversations and better address customer problems.
• Access Advanced Features to Scale: For larger teams, paid plans like the Growth plan offer premium features and more AI capabilities. You can also get a dedicated AI add-on for higher resolution rates.
• Customize and Remove Tidio Branding: With certain premium features, you can fully customize the chat box and remove the Tidio branding. This lets you match it to your site’s style.

Best Features of Tidio

Tidio is much more than just a chatbot.

It is a comprehensive support platform that combines AI and human assistance.

Its best features are designed to save you time and help you make more money.

Let’s look at the key tools that make Tidio stand out.

1. Lyro AI Agent

The Lyro AI Agent is Tidio’s main AI feature.

It is a smart conversational AI that learns only from your knowledge base.

It can solve up to 67% of common questions all by itself.

This means your human team can focus on complex tasks.

2. Live Chat

This feature enables your human agents to communicate with customers in real-time.

You can use helpful shortcuts called canned responses to answer quickly.

If the AI cannot assist a customer, Lyro will direct them to a live agent for a seamless hand-off.

3. Ticketing

The ticketing system enables you to manage all customer requests in one centralized location.

It automatically turns emails and complex chats into organized tickets.

This makes it easy for your team to track issues and make sure no message is missed.

4. Flows

Flows are Tidio’s visual, rule-based chatbots.

You can use a drag-and-drop editor to set up a chat path without coding skills.

Flows are great for proactive actions, like capturing a lead or trying to save an abandoned cart.

5. Communication Channels

Tidio lets you handle all your customer conversations from a unified inbox.

This includes your website’s chat, email, Facebook Messenger, and Instagram DMs.

You can talk to customers where they are without switching apps.

6. Order Management

This feature is excellent for online store owners who use platforms like Shopify.

It allows your agents and the AI to see the customer’s order history and cart details.

They can suggest products or quickly check a package status right inside the chat window.

7. Analytics

Tidio offers powerful dashboards and rapports outils.

They help you track important numbers like conversation volume and resolution rates.

You can also see how well the AI agent and your human agents are performing.

8. Customization

You can make the chat widget look exactly like your website.

You can change colors and place it where you want.

For the AI, you can even choose Lyro’s tone of voix to match your brand’s personality.

9. Departments

This feature enables you to sort incoming questions automatically.

You can set up rules to send sales questions to the sales team and support questions to the service team.

This is great for keeping your team organized and getting customers to the right person fast.

Tarifs

Avantages et inconvénients

Tidio Alternatives

If Tidio is not the right fit for your business, many strong competitors are available.

Each one focuses on a different key area of customer support.

• Intercom: This platform is best for deep customer engagement. It offers advanced AI and product tours to guide users through their experience.
• Zendesk is a robust help desk that specializes in ticketing. It is ideal for large teams that handle a high volume of support.
• Freshdesk: Known for its simplicity and user-friendly design. It offers good automation features and a ticket-focused system.
• Gorgias: This tool is built specifically for e-commerce stores. It utilizes AI to resolve customer queries, such as order tracking and returns.
• Drift: Drift is a top choice for sales-focused teams. Its conversational marketing tools help qualify leads in real-time.
• LiveChat: This is a polished live chat tool that is simple and fast. It offers great visitor tracking and in-depth analytics.
• Olark: A simple platform focused purely on live chat. It is known for being easy to use for small support teams.
• tawk to: A completely free option for unlimited agents and chats. It is a good choice if your main concern is budget.

Expérience personnelle

My team used the Tidio account to handle a sudden jump in customer questions.

We started with the Starter plan to manage our growing traffic.

The platform quickly reduced our workload.

It also made sure customers were always happy.

Here is how Tidio helped our support team succeed:

• We set our operating hours for the human team.
• The AI handled all chats outside those hours automatically.
• Lyro AI answered 60% of all customer questions immédiatement.
• This freed up my agents for more complex issues.
• We integrated our CRM systems to get key customer data.
• This personalized our human agent replies.
• The premium plan features helped us grow even faster.

Réflexions finales

Tidio is a powerful AI chatbot solution.

Its Lyro AI Agent can instantly answer most customer questions.

We saw that its Flows and Live Chat create a complete support system.

The platform is easy to use, and the free plan is an excellent way to get started.

While paid plans get expensive as you grow, Tidio gives petites entreprises a huge edge.

It improves speed and makes customers happier.

Ready to cut your support time and boost sales?

Start your free Tidio account and test the Lyro AI for yourself today.

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