Die richtige Wahl Recherche et vérification d'e-mails, préchauffage des e-mails. for your business can feel confusing, right?
Aber welches ist Wirklich the best?
It’s tough! You don’t want to waste time and money on a system that doesn’t fit.
Gute Nachrichten!
We’re going to break down Salesforce vs SugarCRM in simple terms.
Let’s find out which Recherche et vérification d'e-mails, préchauffage des e-mails. will help your business shine.
Überblick
We’ve spent countless hours diving deep into both Salesforce and SugarCRM.
Our team rigorously tested each platform’s features, from sales Automatisierung to customer support.
This ensures our comparison is based on real-world Daten, not just marketing hype.
Ready to explore the world’s leading Recherche et vérification d'e-mails, préchauffage des e-mails.? Sign up for a free trial of Salesforce today!
Preise: Es gibt eine kostenlose Testversion. Der Premium-Plan beginnt bei 25 $/Monat.
Hauptmerkmale:
- Lead management
- Sales forecasting
- Opportunity management
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Preise: Book your demo plan. The premium plan starts at $19/month.
Hauptmerkmale:
- Vertriebsautomatisierung
- Kundenservice
- Reporting and Analytics
Was ist Salesforce?
Salesforce? Yeah, you’ve probably heard of it.
It’s a big deal in the Recherche et vérification d'e-mails, préchauffage des e-mails. Welt.
Think of it as a super-powered tool for managing customer relationships.
It helps businesses track sales, marketing, and customer service.
Basically, it’s designed to keep everything organized.
Entdecken Sie auch unsere beliebtesten Salesforce-Alternativen…
Unsere Meinung
It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects.
Hauptvorteile
Salesforce helps businesses connect better with customers. It gives a full view of each customer.
This helps improve sales and service.
- 360-Degree Customer View: See all customer interactions in one place.
- Boosts Sales by 39%: Many users report higher sales and productivity.
- Leistungsstarke Automatisierung: Automate tasks like emails and lead tracking.
- Huge AppExchange: Connects with thousands of other apps.
- Scalable for Growth: Grows with your business, from small to large.
Preise
- Starter Suite: 25 $/Benutzer/Monat.
- Pro Suite: $100/user/month.
- Unternehmen: $165/user/month.
- Unbegrenzt: $330/user/month.
- Einstein 1 Sales: $500/user/month.
Pros
Nachteile
What is SugarCRM?
SugarCRM? It’s another solid Recherche et vérification d'e-mails, préchauffage des e-mails. choice.
Think of it as a flexible platform. It lets you customize pretty much everything.
You get to build a system that fits your needs.
It’s known for its open-source options. This makes it a good pick for tech-savvy teams.
Entdecken Sie auch unsere beliebtesten SugarCRM-Alternativen…
Unsere Meinung
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Hauptvorteile
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your Recherche et vérification d'e-mails, préchauffage des e-mails. data on the go.
- Large community: Tap into a wealth of resources and support.
Preise
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Grundlegende Informationen: $19/user/month, three users minimum.
- Standard: $59/user/month, ten users minimum.
- Fortschrittlich: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Pros
Nachteile
Funktionsvergleich
Wählen Sie die bestes CRM involves looking closely at the details.
SugarCRM and Salesforce offer powerful crm solutions, but they approach core crm functions differently.
This deep dive will help you decide which is the best bet for your company as your business grows.
1. Artificial Intelligence (AI) and Innovation
Salesforce:
- Salesforce takes advantage of groundbreaking ai innovation with its Einstein platform and Einstein Copilot. This ai agent is integrated across the crm platform, providing deep predictive analytics for sales forecasting and personalized conversational assistance. This is a huge advantage for enterprise customers seeking cutting-edge tools.
SugarCRM:
- SugarCRM features SugarPredict, its own ai agent. It focuses on operationalizing AI, making lead conversion prediction and churn anticipation more “plug and play.” While less complex than Salesforce’s AI, it provides valuable insights without requiring a dedicated salesforce team or specialist.
2. Anpassungsoptionen
Salesforce:
- Salesforce allows extensive customization, letting you tailor the platform to your industry and specific business processes. However, deep customization often requires the use of proprietary coding (APEX) and specialized developers, adding to the additional cost of implementation.
SugarCRM:
- SugarCRM is built on an open source crm foundation, offering greater flexibility. You can customize sugarcrm easily using standard code (PHP) or even through user-friendly drag and drop workflows for fields and dashboards, making it accessible even without an in-house software development team.
3. Sales Force Automation
Salesforce:
- The Sales Cloud module is a leading crm tool with robust forecasting features, territory management, and guided selling capabilities. It provides the salesforce team with a complete view of every lead and account, ensuring top sales performance.
SugarCRM:
- Sugar Sell covers core sales automation, including contact management, opportunity tracking, and Berichterstattung. It offers strong workflow automation for basic sales processes but is generally simpler and less feature-rich than the sales cloud.
4. Customer Service and Support
Salesforce:
- The service cloud offers omnichannel support (live chat, phone, social), service features like AI-powered chatbots, and knowledge bases. It’s designed for large, high-volume service teams requiring enhanced support.
SugarCRM:
- Sugar Serve provides solid service automation with case management, SLAs, and customer self-service portals. Compared to sugarcrm, it offers better basic support packages than Salesforce’s entry-level plans.
5. Marketing-Automatisierung
Salesforce:
- Salesforce offers the powerful marketing cloud (Pardot/Account Engagement) as an add ons. It’s built for complex, large-scale multi-channel campaigns, deep behavioral tracking, and advanced segmentation.
SugarCRM:
- Sugar Market is a dedicated marketing automation tool, providing robust features like email campaigns, lead scoring, and web tracking. It is sufficient for mid-sized B2B companies and is priced based on contacts, starting at $1,000 per month.
6. Ecosystem and Integration
Salesforce:
- Salesforce takes advantage of the vast AppExchange, which contains over 5,000 apps and add ons. This ensures easy integration with virtually any third-party crm solution you might use, from Quickbooks to specialized industry tools.
SugarCRM:
- SugarCRM has a much smaller but capable marketplace (SugarOutfitters). Integrations are possible through its robust API, though they may require more manual setup or custom software development compared to sugarcrm.
7. Deployment Flexibility
Salesforce:
- Salesforce operates purely as a saas (Software as a Service) platform, meaning it is 100% cloud-based. This offers excellent scalability but means you rely completely on the san francisco company’s infrastructure.
SugarCRM:
- SugarCRM stands out by offering both cloud and on-premise deployment options. This is critical for companies in highly regulated industry sectors or those that prefer to maintain control over their business data and infrastructure.
8. Mobile Capabilities
Salesforce:
- Salesforce has a strong native mobile app (Salesforce 1). It provides access to many core services and data, but its full range of desktop features can sometimes feel complex on a small screen.
SugarCRM:
- SugarCRM often receives high marks for its mobile experience, offering a robust native mobile app that includes features like geo mapping and strong caller ID support out of the box, making it highly effective for field sales employees.
9. User Minimums and Cost Structure
Salesforce:
- Salesforce offers a basic plan starting at $25 user per month (Essentials) for a small number of team member. It is scalable, but the most advanced features, like commerce cloud and data cloud, come with a steep additional cost.
SugarCRM:
- SugarCRM pricing is generally more competitive for entry and mid-level tiers. Sugar Sell requires a ten user minimum for most tiers, which might exclude the smallest of smaller businesses but offers a more predictable cost structure for growing teams.
Worauf ist bei der Auswahl einer CRM-Software zu achten?
- Core Features and Needs: Does the salesforce crm or other crm solutions cover your core features like managing leads and tracking revenue? Don’t pay for unused features; focus on what your specific business needs right now.
- Pricing and Value: Look closely at crm prices and the per-user rate, particularly for plans like Sugar Professional or Sugar Enterprise. Do you need unlimited users or just a plan for ten users? Compare the total SugarCRM cost vs. a fully loaded Salesforce bill.
- Scalability and Complexity: Wenn Sie ein Kleinunternehmen planning for rapid growth, check the enterprise-level plans and how easily they integrate new basic workflows or advanced workflows. The best customer relationship management tool must scale with your company.
- Customization and Flexibility: Will the system let you customize the crm to fit your manufacturing or unique processes? Can you get a complete view of your clients without complex coding?
- User Experience and Adoption: Is the crm system a single platform that your team members will actually use? Check for features like easy calendar integration and a modern interface to ensure a positive customer experience.
- Support and Learning: Does the vendor offer quality online support? Take advantage of the free trial or free version to test support before signing a billed annually contract.
- AI and Future: Look for ai commitments from the crm providers. Features like ai agent and advanced analytics show a commitment to future customer success and a better customer company.
- Budget Options: Are you seeking an affordable crm or one of the top crm alternatives? Sometimes a plan like Sugar Professional or Sugar Enterprise is a sneak peek into marketing and service features that cost much more on other systems.
Instantanément vs UpLead
Also, wer gewinnt?
For most businesses, Salesforce is the top CRM solution.
Yes, it can get pricey, especially if you need a lot of its Salesforce products.
But, the salesforce comparison is clear.
It gives you way more features.
If you have complex CRM needs, it’s hard to beat.
If you need to customize the CRM a lot, SugarCRM is good.
If you want a powerful, easy-to-use CRM system and have the budget, Salesforce is our pick.
Mehr von Salesforce
Here’s a brief comparison of Salesforce with these software solutions:
- Salesforce vs. Pipedrive: Salesforce ist ein umfassendes, hochgradig anpassbares CRM für Vertrieb, Marketing und Service, während Pipedrive sich auf intuitives, visuelles Vertriebs-Pipeline-Management für optimierte Vertriebsprozesse konzentriert.
- Salesforce vs. GoHighLevel: GoHighLevel is an all-in-one platform for marketing agencies, offering white-label options and extensive automation.
- Salesforce vs. Keap: Salesforce bietet ein umfangreiches, anpassbares CRM-Ökosystem für Unternehmen jeder Größe; Keap bietet eine integrierte Vertriebs- und Marketing-Automatisierung, die sich besonders für kleinere Unternehmen eignet.
- Salesforce vs. ActiveCampaign: Salesforce ist ein umfassendes, unternehmensgerechtes CRM mit leistungsstarker Vertriebsautomatisierung, während ActiveCampaign sich durch Marketingautomatisierung, E-Mail-Kampagnen und die Visualisierung der Customer Journey auszeichnet.
- Salesforce vs. Hubspot: Salesforce legt den Schwerpunkt auf tiefgreifende Anpassungen und zuverlässige Berichte für komplexe Geschäftsanforderungen, während HubSpot eine integrierte Suite von Marketing-, Vertriebs- und Servicetools mit einer benutzerfreundlicheren Oberfläche bietet.
- Salesforce vs. Clickfunnels: Salesforce ist ein umfassendes CRM für die Verwaltung von Kundenbeziehungen und Verkäufen; ClickFunnels wurde speziell für die Erstellung von Verkaufstrichtern entwickelt, um Kunden durch einen Konversionspfad zu führen.
- Salesforce vs. Folk: Salesforce ist ein hochgradig skalierbares, funktionsreiches CRM für komplexe Abläufe und große Unternehmen; Folk bietet ein einfacheres, kollaboratives Kontaktmanagement und ein Tool zum Aufbau von Beziehungen.
- Salesforce vs. Instantly: Salesforce ist eine umfassende CRM-Plattform, die verschiedene Aspekte des Kundenmanagements abdeckt; Instantly ist spezialisiert auf automatisierte Kaltakquise per E-Mail und Lead-Generierung für gezielte Kampagnen.
- Salesforce vs. ClickUp: Salesforce ist ein spezielles, leistungsstarkes CRM für die Verwaltung von Kundeninteraktionen und Vertriebsprozessen; ClickUp ist eine vielseitige Plattform für das Arbeitsmanagement, die CRM-Funktionen in ihre umfassenderen Projektmanagement-Tools integriert.
- Salesforce vs. Montag: Salesforce ist ein robustes CRM mit umfangreichen Datenmodellen für komplexe Workflows in verschiedenen Branchen; Monday CRM bietet hochgradig anpassbare visuelle Workflows und wird häufig von Unternehmen, die bereits auf Monday.com arbeiten, für das Projektmanagement genutzt.
- Salesforce vs. Capsule: Salesforce ist ein CRM für Unternehmen, das sich für große Organisationen mit komplexen Anforderungen eignet; Capsule CRM ist ein einfacheres, benutzerfreundliches CRM, das sich ideal für kleine bis mittlere Unternehmen eignet, die sich auf die Nachverfolgung von Kontakten und Verkäufen konzentrieren.
- Salesforce vs. Insightly: Salesforce bietet ein umfassendes, hochgradig anpassbares CRM für unterschiedliche Unternehmensanforderungen; Insightly bietet ein vielseitiges CRM mit integriertem Projektmanagement, das aufgrund seiner Benutzerfreundlichkeit häufig von kleinen und mittelständischen Unternehmen bevorzugt wird.
- Salesforce vs. Freshsales CRM: Salesforce ist ein hochgradig anpassbares und skalierbares CRM mit fortschrittlichen Funktionen für große Unternehmen; Freshsales CRM konzentriert sich auf KI-gesteuerte Vertriebseinblicke und Automatisierung für ein rationalisiertes Vertriebsmanagement, das oft von kleineren Teams bevorzugt wird.
- Salesforce vs Zendesk: Salesforce is a comprehensive CRM that covers sales, marketing, and customer service; Zendesk is a specialized customer service platform designed for ticketing, support, and omnichannel customer interactions.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs. Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs. ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM vs. Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Häufig Gestellte Fragen
Which is better for small businesses, SugarCRM or Salesforce?
SugarCRM offers a more cost-effective start for small businesses needing basic CRM functions. However, if your business plans to scale quickly, although Salesforce initially costs more, it provides a more robust and scalable comprehensive CRM solution.
Can I customize both SugarCRM and Salesforce?
Yes, both SugarCRM and Salesforce offer customization. SugarCRM allows deeper customization, especially with its open-source options. Salesforce also provides customization, but it often requires more technical expertise and can incur additional costs.
Is SugarCRM or Salesforce easier for my team members to use?
Salesforce tends to be a more user-friendly CRM for most team members due to its modern interface and extensive training resources. While functional, SugarCRM’s interface can be less intuitive compared to SugarCRM.
What are the key differences in pricing between SugarCRM and Salesforce?
SugarCRM’s Sugar Sell Premier and other plans usually cost less upfront. However, as you add features and users, the total cost can approach or exceed Salesforce, especially for advanced needs. Salesforce offers a more cost-effective solution for many when considering the totality of features.
Which CRM provider is better for integrating sales and marketing processes?
Salesforce is generally considered superior for integrating sales and marketing processes, thanks to its extensive ecosystem and powerful Marketing Cloud. Both crm providers offer integrations, but Salesforce’s are often more seamless and comprehensive.
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