选择正确的 IT管理 tool is tough, isn’t it?
You need a platform that handles daily tasks but also makes your work smarter.
Without the right fit, you spend too much time on repetitive jobs.
This slows things down and keeps you from focusing on bigger goals.
But what if a tool could actually think for you?
What if it could automate chores or help solve problems with AI?
This article will dive deep into Atera vs SyncroMSP.
We’ll explore their smart features, like AI automation, to help you pick the best IT manager for your team.
Let’s find the platform that makes your life easier and your IT run smoother!
概述
To bring you the clearest picture, we didn’t just look at features on paper.
We deeply explored both Atera and SyncroMSP, testing how they handle real-world IT tasks.
This hands-on approach enables us to demonstrate exactly what each platform has to offer.
准备好了解 Atera 的尖端 AI 如何变革您的 IT 运营并节省成本了吗？加入数千家已从中受益的企业。
定价： 它有免费计划。付费计划起价为每月 129 美元
主要特点：
- 自主IT
- 人工智能代理和远程监控
- 无缝补丁管理
- 智能票务和服务台
Streamline your IT with SyncroMSP’s all-in-one platform. Get integrated RMM, PSA, and smart ticketing for seamless operations. Start your free trial today!
定价： 它有免费计划。付费计划起价为每月 129 美元
主要特点：
- Integrated RMM & PSA
- Unlimited RMM agents
- Smart Ticket Management
Atera 是什么？
So, what exactly is Atera? Think of it as a smart, all-in-one toolkit for your IT needs.
It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly.
我们的观点
亲身体验 Atera！加入 120 多个国家/地区超过 13,000 名客户。使用 AI Copilot，工单数量可减少 35%。
主要优点
- 每周平均提高团队生产力 11-13 小时。
- 实现安全系统 97% 的修补成功率。
- 轻松处理 600 万台设备。
- 使用 AI Copilot 生成准确率高达 90% 的脚本。
- 自动解决 50% 的票证。
定价
取出 提供免费试用和一系列定价选项。具体如下：
- MSP Pro 计划： 每月 129 美元起
- MSP 增长计划： 每月 179 美元
- MSP 电源计划： 每月209美元
- MSP超级大国计划： 联系以获取定价。
- IT部门专业规划： 每月 149 美元起
- IT部门专家计划： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 联系以获取定价。
Você pode ter mais de um espaço de trabalho.
缺点
SyncroMSP是什么？
What is SyncroMSP all about?
It’s your complete toolkit, made for IT managers and service providers.
This platform brings together everything you need, from managing 设备 to handling customer requests.
It’s designed to simplify your daily work.
主要优点
- 一体化工具： RMM、PSA、远程访问。
- 每项技术定价： 对于成长中的团队来说价格实惠。
- 综合计费： 简化发票流程。
- 脚本引擎： 轻松自动执行复杂任务。
- 内置票务： 管理帮助台请求。
- 良好的社区： 获得其他用户的帮助。
定价
- 核心计划：每位用户每月 129 美元。
- 团队计划：每位用户每月 179 美元。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Let’s dive into the core features of Atera and SyncroMSP.
We’ll compare how each platform handles crucial IT tasks, helping you determine which one best fits your needs.
1.人工智能能力
Both platforms use AI to make your work easier, but they do it in slightly different ways.
- 提炼： Focuses on 自主 IT with its IT Autopilot and AI Copilot. IT Autopilot can resolve up to 40% of routine tasks autonomously, like password resets. AI Copilot assists technicians with script generation and summarizing remote sessions, aiming for a response time of 0.1 seconds.
- SyncroMSP： Offers native AI capabilities primarily through Smart Ticket Management. This includes AI Ticket Classification (categorizing tickets into 45+ categories), Smart Ticket Search, and Ticket Sentiment Analysis to prioritize issues. Syncro offers Guided Ticket Resolution with human-approved checklists.
2. Monitoring
Keeping an eye on your systems is key. Both tools offer robust monitoring, but their strengths vary.
- 提炼： Provides real-time monitoring for network infrastructure, servers, and endpoint devices. It uses threshold-based alerts for CPU usage, disk space, and network activity. It also offers 网络发现, which scans and lists all assets.
- SyncroMSP： Offers continuous system monitoring with real-time alerts. It tracks activity, network devices, and can monitor disk usage. Syncro also has a Network Discovery solution to streamline operations.
3.远程访问
When something goes wrong, you need quick access to information. Both platforms offer 远程访问, but the user experience may vary.
- 提炼： Offers robust remote access tools, including integrations with AnyDesk and TeamViewer. You can access multiple screens, transfer files, and control devices even when the system is unattended. They emphasize secure remote sessions with TLS and 256-bit AES encryption.
- SyncroMSP： Includes a free Splashtop license for one-click remote sessions. It provides various background tools, such as Event Viewer and PowerShell access. Some users note that its native remote tool can be less robust than third-party integrations, and its multi-monitor support might require switching screens.
4.补丁管理
Keeping software up to date is vital for 安全. Both offer automated 补丁管理.
- 提炼： Provides automated patch management for Windows, 苹果, and Linux. It allows for customizable patching policies and offers a 97% patch success rate. You can schedule deployments and test patches before rolling them out.
- SyncroMSP： Detects missing patches and pushes out OS and third-party application updates. You can schedule patches and use its scripting engine for automation. Syncro’s patch management is generally well-regarded for its functionality.
5. Ease of Use & Dashboard
How easy are these tools to navigate and use on a daily basis? The dashboard experience plays a big role.
- 提炼： Known for its user-friendly interface and ease of use. Its dashboard provides a clean, unified view of your IT environment. Many users find it easy to set up and get started quickly.
- SyncroMSP also aims for ease of use and is highly rated. However, some users mention that its dashboard could benefit from more customization options and that its interface might feel less modern compared to Atera.
6. Scripting & Automation
Automating repetitive tasks saves a lot of time. Both platforms offer strong scripting capabilities.
- 提炼： Features a powerful scripting tool that can generate scripts from natural language queries using its AI. These scripts can then be integrated into automation profiles. It helps automate tasks like system updates and temporary file deletion.
- SyncroMSP： Boasts a robust scripting engine supporting PowerShell, VBScript, 苹果, and batch scripting. Syncro offers a community script library with hundreds of ready-to-go scripts. You can customize and automate workflows extensively by activating scripts through ticket automations.
7. Pricing Model/Value
Understanding the pricing model is crucial for long-term value.
- 取出 uses a per-technician pricing model, meaning you pay a flat fee per technician, regardless of the number of endpoints managed. This offers predictable costs and can be very cost-effective for growing businesses with many devices.
- SyncroMSP： Also uses a per-user pricing model, with unlimited RMM agents. This means Syncro offers a flat fee per user, similar to Atera, which is beneficial for scalability without increasing costs per device. Both provide good value for their respective feature sets.
What to Look for When Choosing an IT Management Platform?
When picking an IT management tool, it’s a logical choice to think beyond just the main features.
Here are some other things to consider without fluff:
- Remote management is a must. Can you directly help clients and fix issues from anywhere?
- Look at add ons. Does the platform allow you to expand its function with extra tools you might need 之后?
- Understand billing clearly. How will costs change as your 商业 grows or needs improvements?
- How quickly can they respond to your questions or problems? You don’t want to worry about long waits.
- Documentation matters. Is there clear information to help you and your team use the software well?
- 考虑 停机时间. How does the platform help prevent issues that stop work? What action can it take automatically?
最终裁决
After looking closely at both Atera and SyncroMSP, making a choice isn’t always easy.
Both tools are great for managing IT.
However, if we had to pick one for most teams in 2025, we’d lean towards 取出.
Why Atera? It really shines with its smart AI features, like IT Autopilot.
This helps you get more done, letting the AI handle many tasks for you.
It’s also super easy to use, which saves you time learning new things.
SyncroMSP is a strong choice too, especially for its all-in-one feel.
But Atera’s focus on AI-driven efficiency and user-friendly design gives it a slight edge for boosting your team’s work.
Trust our deep dive to guide your next big IT decision!
常见问题
What is the main difference between Atera and SyncroMSP?
Atera focuses heavily on AI automation with IT Autopilot, aiming for high technician efficiency. SyncroMSP offers a strong all-in-one RMM/PSA with native AI for ticketing.
Which platform is better for small IT teams?
Both Atera and SyncroMSP offer per-technician/user pricing, making them cost-effective for smaller teams. Atera’s ease of use and AI automation might offer a quicker start for some.
Do Atera and SyncroMSP offer free trials?
Yes, both Atera and SyncroMSP typically offer free trials. This allows you to test their features and determine which platform best suits your IT management needs before committing.
Can these platforms manage Mac and Linux devices?
Yes, both Atera and SyncroMSP provide remote monitoring and management capabilities for Windows, Mac, and Linux endpoints, ensuring broad device support for your IT environment.
How do their AI features compare for daily tasks?
Atera’s AI focuses on autonomous task resolution and script generation. SyncroMSP’s AI focuses on intelligent ticket classification, sentiment analysis, and guided resolution to streamline helpdesk operations.
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