Are you an IT pro struggling with too many tasks?
Or perhaps your end-users require constant assistance?
It’s a real pain when simple issues eat up your day.
We know you want to work smarter, not harder, especially with all the new technology available.
This article compares Atera vs N-able to help you determine which one best suits your needs.
Get ready to see which platform truly leads the way in intelligent automation.
请继续阅读以了解更多信息！
概述
We took a close look at both Atera and N-able.
We tested their features, especially their 人工智能工具.
This helped us see how they stack up.
Now, let’s compare them to help you choose the best one.
Considering Atera’s focus on AI and its unique “pay-per-technician” model:
准备好了解 Atera 的尖端人工智能如何改变您的 IT 运营并为您节省资金了吗？加入数千家已经从中受益的企业行列吧！
定价： 它提供免费套餐。付费套餐起价为每月 129 美元。
主要特点：
- 自主信息技术
- 人工智能代理和远程监控
- 无缝补丁管理
- 智能票务和帮助台
Atera是什么？
Atera is a super smart 信息技术管理 平台。
Think of it as a single tool that helps IT pros and managed service providers (MSPs) handle everything.
It brings together monitoring, helpdesk, and automation.
Atera is cloud-based, allowing you to work from anywhere.
It’s built to make your IT job easier and faster.
我们的观点
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。借助 AI 副驾驶，减少 35% 的工单。
主要优势
- 平均每周可提高团队生产力 11-13 小时。
- 确保安全系统的补丁成功率达到 97%。
- 轻松管理 600 万台设备。
- 使用 AI Copilot 生成准确率达 90% 的脚本。
- 自动解决 50% 的工单。
定价
阿特拉 提供免费试用和多种定价方案以下是详细分析：
- MSP 专业计划： 每月起价 129 美元
- MSP增长计划： 每月 179 美元
- MSP电源计划： 每月 209 美元
- MSP超级大国计划： 请联系我们获取价格信息。
- IT部门专业规划： 起价每月 149 美元
- IT部门专家方案： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 请联系我们获取价格信息。
优点
缺点
What is N-able?
N-able is another big name in IT management.
It offers a wide range of tools for MSPs and IT departments.
N-able helps you watch over computers, keep them safe, and fix problems.
It’s built for managing many 设备 and complex networks.
They offer a range of products that work together.
主要优势
- 综合风险管理： 全面远程监控。
- 高级安全： 防范网络威胁。
- 补丁管理： 请确保所有软件均为最新版本。
- 备份与恢复： 轻松保障客户数据安全。
- 报告工具： 深入了解IT健康状况。
- 自动化： 简化日常IT任务。
定价
- 提供免费试用。
- 没有公开的固定价格。
- 可提供定制报价。
优点
缺点
功能对比
Comparing IT management platforms is key to finding the right fit for your business needs.
We’ll now examine specific features side by side to help you make an informed decision.
This way, you can see which solution truly helps your IT professionals and IT teams excel.
1. 人工智能功能
- 阿特拉: Pioneers in 自主 IT with AI embedded in everything. Their AI Copilot acts like a right hand for technicians, summarizing tickets and generating scripts. The IT Autopilot is a unique end-to-end solution for end-users, providing 24/7 support without technician involvement, helping to automate tasks and respond to common issues autonomously. This is a real game changer for modern IT.
- N-可: Offers AI-powered solutions, primarily within their security and automation tools. While strong in automating traditional tasks, their AI capabilities are more focused on enhancing existing functionalities rather than providing a fully 自主 user experience like Atera’s IT Autopilot.
2. 自动化功能
- 阿特拉 offers powerful and first-of-its-kind automation features. You can create detailed automation profiles for 补丁管理, software deployment, disk cleanups, and more. Their AI-driven scripting tool also helps automate tasks. quickly
- N-可: Provides robust automation through its N-central platform and RMM. Users can set up automated tasks for maintenance, patching, and script deployment. It’s highly capable but may require more manual setup for complex workflows compared to Atera’s AI-driven approach.
3. 安全特性
- 阿特拉: Focuses on a proactive approach to security. They offer real-time monitoring, alerts for potential issues, and automated patch management to maintain system security. Data backup capabilities are available, and the platform adheres to high security standards with data encrypted at rest and in transit.
- N-可: Has a strong, dedicated security features suite, including Endpoint Detection and Response (EDR), DNS filtering, and email security. Their comprehensive approach aims to provide robust protection across the entire IT infrastructure. They also offer advanced data backup and disaster recovery.
4. 服务管理
- 阿特拉 offers an all-in-one platform for service management. This includes an integrated ticketing system and a customer portal where customers can open, manage, and respond to support tickets. This streamlines processes for IT teams and improves customer experience.
- N-可: Provides strong service management capabilities, particularly through its RMM and Professional Services Automation (PSA) integrations. While effective, setting up and optimizing these workflows can sometimes involve more steps across different modules.
5. 资产管理
- 阿特拉: Simplifies asset management by automatically scanning networks for connected devices and providing detailed information. It provides IT professionals with a single pane of glass view to efficiently track, manage, and 审计 assets, thereby reducing manual effort.
- N-可: Offers comprehensive asset management through its RMM solutions. It fetches detailed information on devices, software, and SaaS applications. While effective, the data is typically viewed within the specific RMM product.
6. Pricing and Cost Effectiveness
- 阿特拉: Uses a “pay-per-technician” pricing model. This can be cost-effective for organizations with many devices but fewer technicians, as there are no hidden fees for adding more endpoints. Pricing is transparent, making it easier to predict costs.
- N-可: Employs a modular pricing structure, often based on the number of devices or specific products used. This can make the overall cost less predictable. While flexible, it may require more careful calculation to ensure it’s a cost-effective solution for your specific scale and business needs.
7. 支持和培训
- 阿特拉: Provides 24/7 support that aims to respond quickly, often within seconds for chat. They also offer self-help resources like an extensive knowledge base, webinars, and boot camps. Atera users frequently praise their responsive support.
- N-可: Offers various support tiers, with higher tiers providing more direct access and quicker response times. They also have a large community forum and training resources. Some users have reported that support varies depending on the product and subscription level.
8. Operational Efficiency
- 阿特拉: With its AI-powered features, including IT Autopilot and AI Copilot, Atera significantly enhances operational efficiency. It helps automate tasks, reduces manual workload, and aims to resolve issues faster, leading to improved IT processes and overall performance for IT teams.
- N-可: Enhances operational efficiency through its strong automation, remote management, and integrated toolset. It helps streamline processes like patch management and monitoring. However, its efficiency gains are more reliant on careful configuration by IT professionals.
9. Marketing and Sales Materials
- 阿特拉: Provides resources and insights into how to leverage its platform’s unique features, especially its AI, to improve marketing and sales materials. This helps MSPs articulate the value of autonomous IT to potential customers.
- N-可: Offers a wealth of sales materials and guidance for its partners. These resources are designed to help MSPs present N-able’s broad product portfolio and demonstrate its value in managing various IT aspects.
选择IT管理平台时应考虑哪些因素？
When looking for the perfect IT management platform, it’s more than just features.
You need a tool that fits your team like a glove.
Here’s what else to keep in mind:
- 易用性： Is the platform intuitive for your team? A simple interface means faster adoption and reduced training requirements. If it’s hard to learn, it won’t be used well.
- 可扩展性： Can the platform grow with your business? You don’t want to switch platforms every few years. Look for one that handles more users and devices as you expand.
- 集成： Does it play well with your existing tools? Seamless integration with other software you already use is crucial for smooth workflows.
- 供应商支持： How good is their customer service? Fast and helpful support is crucial when you encounter problems. Check their review and what customers say.
- 移动访问： Can You Manage IT on the Go? A good mobile app or web interface is key for busy it professionals.
- 报告 分析： Does it give you useful data? Strong reporting enables you to understand your IT infrastructure and make more informed decisions.
- 用户采纳率： Will Your Team Actually Use It? Features are great, but only if they are used regularly. Consider who will be using the tool on a daily basis.
- 面向未来： Does the vendor invest in new technology, especially AI? Choosing a platform that evolves means you stay ahead of the curve. This means waiting for a suitable solution that meets your needs.
最终判决
After closely examining both Atera and N-able, we chose Atera. Why?
Atera truly stands out with its AI features.
The IT Autopilot enables end-users to access support 24/7 without needing a technician, which is a significant step forward for IT.
Their AI Copilot also makes technicians’ lives easier.
This focus on intelligent automation and autonomous IT makes Atera a game-changer.
They also offer clear, predictable pricing, and their platform provides a great solution for managing clients’ hardware and servers.
The intuitive dashboard and network discovery are key features that, combined with secure 远程访问, make remote monitoring a seamless part of your daily workflow.
If you want to boost your team’s efficiency and provide your end-users with excellent support, Atera is the way to go in 2025.
We’ve done the research, so you don’t have to!
常见问题解答
What is Autonomous IT?
Autonomous IT utilizes AI to manage and resolve IT issues automatically, often without requiring human intervention. Atera’s IT Autopilot is a key example, providing 24/7 self-service for end-users.
How does AI Copilot help technicians?
AI Copilot acts as a smart assistant for IT technicians. It can summarize support tickets, suggest solutions, and even assist in writing scripts, making their work faster and more efficient.
Is Atera suitable for large organizations?
Yes, Atera is an enterprise-grade software designed to manage a large number of devices. Its pay-per-technician model makes it scalable and cost-effective for growing IT departments without increasing headcount.
What is the main difference in pricing models?
Atera employs a “pay-per-technician” model with unlimited devices, which can provide a more predictable cost structure. N-able typically uses a modular, per-device or per-product pricing structure, which can vary more.
Does N-able offer strong security features?
Yes, N-able provides a robust suite of security features. This includes advanced Endpoint Detection and Response (EDR), patch management, and comprehensive data backup solutions to protect the IT infrastructure.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish