Are you an IT pro struggling with too many tools?
这是一个常见的问题。
Juggling different software for monitoring & patching can be a headache.
You need a solution that simplifies your daily tasks & keeps your clients happy.
In this guide, we’ll compare Atera vs ManageEngine to help you choose the right one.
We’ll examine what each tool has to offer. We’ll cover their strengths and weaknesses.
Let’s dive in!
概述
We have thoroughly tested both Atera and ManageEngine platforms.
Our hands-on experience and in-depth exploration of their features have informed this detailed comparison.
We aim to demonstrate the strengths of each tool.
准备好了解 Atera 的尖端 AI 如何变革您的 IT 运营并节省成本了吗？加入数千家已从中受益的企业。
定价： 它有免费计划。付费计划起价为每月 129 美元
主要特点：
- 自主IT
- 人工智能代理和远程监控
- 无缝补丁管理
- 智能票务和服务台
Explore ManageEngine’s diverse IT solutions to match your enterprise needs precisely. Get a tailored quote and empower your IT.
定价： It has a free Download option. Custom quote available.
主要特点：
- IT Service Management
- Unified Endpoint Management
- 网络监控
Atera 是什么？
Atera is a cloud-based IT管理 平台。
It combines all the tools you need into one convenient spot.
Think of it as your all-in-one IT helper.
It’s built for both IT departments and managed service providers (MSPs).
我们的看法
亲身体验 Atera！加入 120 多个国家/地区超过 13,000 名客户。使用 AI Copilot，工单数量可减少 35%。
主要优点
- 每周平均提高团队生产力 11-13 小时。
- 实现安全系统 97% 的修补成功率。
- 轻松处理 600 万台设备。
- 使用 AI Copilot 生成准确率高达 90% 的脚本。
- 自动解决 50% 的票证。
定价
取出 提供免费试用和一系列定价选项。具体如下：
- MSP Pro 计划： 每月 129 美元起
- MSP 增长计划： 每月 179 美元
- MSP 电源计划： 每月209美元
- MSP超级大国计划： 联系以获取定价。
- IT部门专业规划： 每月 149 美元起
- IT部门专家计划： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 联系以获取定价。
优点
缺点
What is ManageEngine?
ManageEngine offers a wide range of IT management products.
It’s like a big toolbox, with a specific tool for almost any IT need.
This makes it ideal for larger businesses that require highly specialized solutions.
主要优点
- 广泛的产品范围： 许多适用于 IT 的工具。
- 成本效益： 通常有更多实惠的选择。
- 强大的报告功能： 获得良好的数据洞察。
- 自动化功能： 很好地实现任务自动化。
- 可扩展的解决方案： 与您的业务一起成长。
- 混合云支持： 灵活部署。
定价
- 提供免费试用。
- 提供定制报价。
优点
缺点
功能比较
Choosing the right IT management tool is crucial.
Let’s dive into a direct feature-by-feature comparison of Atera and ManageEngine.
We’ll examine how each platform compares across key areas that matter most to IT professionals.
1.人工智能功能
- 提炼： Heavily invests in AI, featuring AI Copilot and IT Autopilot. AI Copilot assists technicians with tasks such as auto-summarizing tickets, generating scripts, and suggesting solutions. IT Autopilot aims to resolve Tier-1 issues for end-users, reducing manual workload autonomously.
- ManageEngine: Integrates AI across its various products, focusing on areas like AI-driven automation, proactive maintenance, anomaly detection, and predictive analytics. For example, their AI can help in IT security, IT monitoring, and even generate insights from data.
2.RMM
- 提炼： Offers a strong, all-in-one platform for remote monitoring and management. It helps you keep an eye on all your devices in real-time and automate many tasks.
- ManageEngine: Provides robust RMM capabilities, often through ManageEngine Endpoint Central or OpManager. It allows you to centralize the monitoring and management of various endpoints.
3. Helpdesk & Ticketing
- 提炼： Features an intuitive helpdesk and ticketing system. It helps you manage and troubleshoot issues efficiently, improving response times.
- ManageEngine: Offers comprehensive helpdesk solutions, like ServiceDesk Plus, with strong functionality for ticket management, automation, and a self-service portal.
4.补丁管理
- 提炼： 提供自动 补丁管理 to keep software up to date and secure. It simplifies the process of deploying patches across all your devices.
- ManageEngine: Excels in patch management, especially with ManageEngine Endpoint Central. It offers detailed control over patching, including testing and approval processes.
5. Ease of Use & User Experience
- 提炼： Known for its ease of use and intuitive interface. It aims to provide a smooth user experience for IT professionals.
- ManageEngine: While powerful, some real user reviews suggest that its interface can be less intuitive and may have a steeper learning curve, which can impact overall usability.
6. Scalability
- 提炼： Designed with scalability in mind, especially with its per-technician pricing model, allowing you to manage unlimited devices.
- ManageEngine: Offers strong scalability across its various products, capable of handling large and complex enterprise environments.
7.客户支持
- 提炼： Praised for its responsive customer support and quick response times, often available via live chat. Their support team aims for fast resolutions.
- 管理引擎 provides customer support through various channels; however, some real user feedback indicates inconsistent response times and challenges with resolving complex issues.
8. Value for Money
- 取出 offers excellent value for money with its all-in-one platform and predictable per-technician pricing, especially for MSPs managing numerous endpoints.
- 管理引擎 offers strong functionality and a wide range of tools, but its modular pricing can make calculating the overall value for money less straightforward, depending on your specific needs.
选择 IT 管理平台时要注意什么？
When picking an IT management tool, you want something that truly helps. Think about these key points to make the right choice for your 商业:
- 保安服务: Does it offer a robust security service to protect your organizations from online attacks? Look for features that flag malformed data or unusual activity.
- Response to Threats: How does the platform respond when an issue is detected? Does it log a cloudflare ray id found or similar identifier? This helps the site owner investigate.
- Troubleshooting: Can you easily troubleshoot issues? If a cloudflare ray id appears, can you use it to understand why an action was performed triggered?
- Data Integrity: Does it protect against misuse of commands, like improper sql command execution, which can lead to data breaches?
- Alerting: Does it notify you if a certain word or pattern triggers a security alert, even if you are unable to access the system?
- 切实可行的见解: Does it provide clear insights into security events, rather than just raw data like a random ray id?
- Proactive Measures: Can it take several actions automatically to defend your systems?
- Comprehensive Protection: Does it offer a complete security solution to safeguard against various threats?
最终裁决
After looking closely at both Atera and ManageEngine, we picked Atera as the winner for most IT pros.
It brings everything you need into one easy-to-use package.
Its simple pricing and focus on AI features make it a smart choice for 2025.
This means less hassle and more time for you.
We’ve spent a lot of time testing these tools so that you can trust our advice.
常见问题
What is the main difference between Atera and ManageEngine?
Atera is an all-in-one RMM/PSA solution for MSPs, offering per-technician pricing. ManageEngine offers a suite of diverse IT management tools, often sold separately, suitable for various enterprise needs.
Is Atera good for small businesses or large enterprises?
Atera is highly suited for small to medium-sized MSPs and IT departments due to its straightforward pricing and integrated platform, but its scalability can also benefit larger teams.
Can ManageEngine products be integrated?
Yes, ManageEngine products are designed to integrate well within their ecosystem, offering a comprehensive solution when multiple tools are used together for IT management.
哪个平台能提供更好的客户支持？
Atera generally receives praise for its responsive customer support and quick resolution times, often through live chat. ManageEngine’s support can vary depending on the specific product.
Is Atera or ManageEngine better for remote monitoring?
Both offer strong remote monitoring capabilities. Atera provides it as part of its integrated platform, while ManageEngine offers robust solutions, such as Endpoint Central and OpManager, for comprehensive remote monitoring.
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