感到不知所措 信息技术管理 tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can 制作 明智的选择。
概述
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your 商业.
准备好了解 Atera 的尖端人工智能如何改变您的 IT 运营并为您节省资金了吗？加入数千家已经从中受益的企业行列吧！
定价： 它提供免费套餐。付费套餐起价为每月 129 美元。
主要特点：
- 自主信息技术
- 人工智能代理和远程监控
- 无缝补丁管理
- 智能票务和帮助台
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
定价： 它提供免费套餐。付费套餐起价为每月 19 美元。
主要特点：
- Incident Management
- SLA Management
- Freddy AI Copilot
Atera是什么？
Atera是一个完整的IT管理平台。
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and 自动化.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
我们的观点
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。借助 AI 副驾驶，减少 35% 的工单。
主要优势
- 平均每周可提高团队生产力 11-13 小时。
- 确保安全系统的补丁成功率达到 97%。
- 轻松管理 600 万台设备。
- 使用 AI Copilot 生成准确率达 90% 的脚本。
- 自动解决 50% 的工单。
定价
阿特拉 提供免费试用和多种定价方案以下是详细分析：
- MSP 专业计划： 每月起价 129 美元
- MSP增长计划： 每月 179 美元
- MSP电源计划： 每月 209 美元
- MSP超级大国计划： 请联系我们获取价格信息。
- IT部门专业规划： 起价每月 149 美元
- IT部门专家方案： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 请联系我们获取价格信息。
优点
缺点
Freshservice是什么？
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
我们的观点
体验 Freshservice，这款专为现代办公场所打造的 ITSM 解决方案。了解为什么超过 73,000 家企业信赖 Freshservice，以简化 IT 管理并提升员工满意度。
主要优势
- Freddy AI 副驾驶： 这款人工智能助手已内置于平台中，可以帮助您更快地解决工单。人工智能助手可以协助您完成诸如创建工单摘要和提供智能建议等任务，从而为您的团队节省大量时间。
- 事件管理： Freshservice 在处理和解决问题方面表现出色。您可以自动将工单分配给合适的团队成员。这确保问题能够快速解决，从而减少停机时间。
- 服务水平协议管理： 您可以轻松设置服务级别协议 (SLA)。平台会自动发送 SLA 违规警报，帮助您的团队达成服务目标。
- 免费方案： Freshservice 为最多三名客服人员提供免费套餐。这对于小型团队和初创公司来说，是零成本入门的绝佳方式。
定价
Freshservice 的定价基于客服人员数量。入门级年度套餐起价为每位客服人员每月 19 美元。这是一种灵活的模式，可随团队规模的增长而扩展。
- 起动机： 起价为每位代理每月 19 美元（按年计费）。
- 生长： 起价为每位代理每月 49 美元（按年计费）。
- 优点： 起价为每位代理每月 95 美元（按年计费）。
- 企业： 请联系他们获取定制报价。
优点
缺点
功能对比
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. 人工智能
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- 阿特拉: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an 自主 agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- 新鲜服务: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- 阿特拉: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- 新鲜服务: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- 阿特拉: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- 新鲜服务: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- 阿特拉: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all 设备 on your network. You get detailed information on hardware, software, and configuration.
- 新鲜服务: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. 远程访问
远程访问 is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- 阿特拉: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- 新鲜服务: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- 阿特拉: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- 新鲜服务: Freshservice provides a visual workflow management 建筑商. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- 阿特拉: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- 新鲜服务: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from 客户关系管理 to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- 人工智能功能： Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- 定价模式： Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- 可扩展性： Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- 易用性： A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- 一体化： Look for strong integration capabilities with other tools you already use, such as for backups, 安全, and project management.
最终判决
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
常见问题解答
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
哪个平台更适合小型企业？
Atera is often better for 小型企业 and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
哪个平台更容易使用？
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
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