Trying to manage IT for your бизнес can feel like a headache, right?
You’ve so many устройства and tasks.
It’s hard to keep everything running smoothly.
This is a common problem for many IT teams and managed service providers (MSPs).
You need good tools to handle all of this.
We know you want to find the best ИТ-менеджмент программное обеспечение.
We’ll compare Atera vs SuperOps and see which one truly stands out and is the right fit for your IT needs in 2025.
Keep reading to learn more!
Обзор
We didn’t just look at websites. We tested both Atera and SuperOps.
We tried out their features.
This helped us see how they really work.
Now, we can give you a true comparison.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
Цены: It has a free plan. Paid plan starts at $129/month
Основные характеристики:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
See how SuperOps can simplify your IT operations. Learn more about SuperOps today!
Цены: It has a free plan. Paid plan starts at $79/month
Основные характеристики:
- Unified PSA-RMM
- AI-Powered Automation
- Flexible Pricing Tiers
What is Atera?
Atera is a complete IT management platform.
It combines all the necessary tools into one convenient location.
Think of it as your AI-powered all-in-one hub for IT Management, RMM, PSA, and more!
It helps IT teams and MSPs work smarter.
Наше мнение
Откройте для себя Atera! Присоединяйтесь к более чем 13 000 клиентов в более чем 120 странах. Экономьте на билетах на 35% с помощью AI Copilot.
Основные преимущества
- Повышайте производительность команды в среднем на 11–13 часов каждую неделю.
- Достичь 97% успеха в установке исправлений для защищенных систем.
- С легкостью управляйте 6 миллионами устройств.
- Создавайте сценарии с помощью AI Copilot, точность которых составляет 90%.
- Решайте 50% заявок автоматически.
Цены
Выиграть предлагает бесплатную пробную версию и ряд вариантов ценообразования. Вот разбивка:
- План MSP Pro: От 129 долларов в месяц
- План роста MSP: 179 долларов в месяц
- План питания MSP: 209 долларов в месяц
- План сверхдержавы MSP: Свяжитесь для уточнения цен.
- Профессиональный план ИТ-отдела: Начинается от 149 долларов в месяц
- План эксперта ИТ-отдела: 189 долларов в месяц
- Генеральный план ИТ-отдела: 219 долларов в месяц
- План развития ИТ-отдела предприятия: Свяжитесь для уточнения цен.
Плюсы
Минусы
What is SuperOps?
SuperOps is another unified platform for IT.
It brings together your RMM and PSA needs.
It wants to help MSPs grow and be more efficient.
They focus on automation to make your work easier.
Основные преимущества
- Унифицированный PSA/RMM: Комплексное ИТ-управление.
- Современный интерфейс: Прост в использовании и навигации.
- Умная автоматизация: Автоматизируйте множество повседневных задач.
- Аналитика на основе искусственного интеллекта: Получайте дельные предложения.
- Проактивный мониторинг: Выявляйте проблемы на ранних стадиях.
- Безопасность конечных точек: Сохраните устройства в целости и сохранности.
Цены
- Только социальная реклама: от 79 долларов США за пользователя в месяц.
- Только RMM: от 99 долларов США за пользователя в месяц.
- Unified Basic: 129 долл. США за пользователя в месяц.
- Unified Advance: 159 долл. США за пользователя в месяц.
Плюсы
Минусы
Сравнение характеристик
You’ve seen what each product has to offer.
Now, let’s put them side by side. This comparison will help you see the key differences.
We will examine closely what Atera and SuperOps bring to the table.
1. Remote Monitoring & Management (RMM)
- Atera: Offers robust real-time monitoring of servers and endpoints. It gives instant alerts and detailed system health data. This helps IT teams act fast.
- СуперОпс: Provides real-time monitoring, too. It focuses on intelligent alerting to reduce noise. This helps SuperOps users concentrate on critical issues.
2. Professional Services Automation (PSA)
- Выиграть: Integrates PSA features like ticketing, helpdesk, and billing directly. This creates seamless workflows for MSPs. It’s truly an all-in-one platform.
- СуперОпс: Also offers strong PSA tools. These include project management, отслеживание времени, and invoicing. It aims to boost efficiency for service-based businesses.
3. AI Capabilities
- Выиграть: Stands out with its AI-powered Copilot and IT Autopilot. These features can automate tasks, generate scripts, and even resolve Tier-1 issues on their own. This significantly reduces manual work and improves reliability.
- СуперОпс: Uses AI for features like intelligent alerting and ticket deflection. While helpful, its AI is generally less extensive compared to Atera, often more focused on ticket management.
4. Patch Management
- Выиграть: Provides comprehensive automated patching for Windows, Мак, and Linux. You can easily manage patches for all your devices. This helps maintain безопасность and compliance.
- СуперОпс: Also offers управление исправлениями for operating systems and some third-party apps. It helps keep systems updated.
5. Pricing Model
- Выиграть: Utilizes a simple, cost-effective per-technician pricing model. You get unlimited devices for a fixed monthly fee per user. This makes budgeting predictable.
- СуперОпс: Has various plans. Some are per-user, others are per-endpoint. This can result in additional costs if you exceed endpoint limits.
6. Integrations
- Выиграть: Offers a wide range of native integrations and extends further with Запье. This provides flexibility, though some users find it has slightly limited integrations compared to older, more established platforms.
- СуперОпс: Has a growing list of integrations. It covers essential areas like cybersecurity and удаленный доступ.
7. User Interface & Ease of Use
- Выиграть: Is known for its intuitive and clean interface. It’s easy to navigate and learn, which helps teams get up to speed quickly.
- СуперОпс: Also features a modern and user-friendly design. However, some SuperOps users have reported occasional issues with bugs during daily use.
8. Security and Support
- Выиграть: Prioritizes security with strong protocols. Their customer support is highly praised for being responsive via chat and phone. Issues are addressed promptly, with positive feedback on successful verification, and responses are awaited.
- СуперОпс: Also focuses on security. Their support team is generally accessible, though some older reviews mention slower respond times. Both platforms offer robust online resources.
9. Overall Value Proposition
- Выиграть: Is a solid choice for MSPs and IT teams looking for a truly all-in-one, cost-effective solution with advanced AI capabilities and predictable pricing. It offers a strong connection and control over your infrastructure. The quick verification processes also help to proceed with tasks efficiently.
- СуперОпс: Is a good option for those seeking a modern unified RMM/PSA. It’s positioned as a growing player in the market. However, for comprehensive features and AI innovation, Atera often has stronger answers. Every ray ID helps track support requests, ensuring a transparent process. Both platforms are always evolving, but Atera is consistently created to deliver high efficiency. You still need a human to verify complex issues, and both provide the necessary log data.
What to Look for When Choosing an RMM Software?
Choosing the right RMM tool is a big decision. You want something that works. Here’s what you should think about to pick the best one for you.
- Does it do everything you need? Look for features like monitoring, remote control, and patch management.
- Is it easy to use? The software should be easy to learn and navigate on a daily basis.
- How does pricing work? Understand if you pay per technician, per device, or both. Look for a cost-effective plan.
- Can it grow with you? Ensure the RMM can support an increasing number of devices and users as your business expands.
- Does it have good security? Look for strong features to protect your data. This includes how it handles verification successful, waiting for access.
- How good is their support? You need help when things go wrong. Check reviews to see how quickly they respond to phone or chat issues.
- Can it automate tasks? The best RMMs will help you automate tasks, such as automated patching.
진행률 표시줄 레이블
After closely examining both Atera SuperOps, we selected Atera as the better choice.
It offers more for your money, especially with its pricing model.
You get unlimited devices per technician. This means your costs stay clear, no surprises.
Atera’s Инструменты ИИ are also a big win. They help you automate tasks and save a lot of time.
This management software gives you the best tools to serve your clients.
Its reliable remote access ensures you can work from anywhere and keep your documentation secure, and its detailed отчетность gives you the insights you need.
SuperOps is a good alternative solutions for some.
But Atera’s features and predictable costs make it a stronger, more complete package for most.
We’ve done the work so that you can trust our advice!
Часто задаваемые вопросы
Which RMM/PSA tool has better pricing?
Atera generally has more predictable pricing. It utilizes a per-technician model with unlimited device access. SuperOps often has endpoint limits, which can result in higher costs as your organization grows. Atera is usually more cost-effective overall.
Does either tool offer strong AI features?
Atera excels in AI, with its AI Copilot and IT Autopilot. These features automate many tasks, from scripting to troubleshooting. SuperOps also utilizes AI, but it’s typically more focused on specific areas, such as ticketing.
Is Atera or SuperOps easier to use?
Both Atera and SuperOps aim for user-friendly interfaces. However, many users find Atera’s layout and setup slightly more intuitive. It helps new users get started faster and navigate daily workflows smoothly.
How do their integrations compare?
Atera offers native integrations and can be expanded with Zapier. SuperOps also has a growing list of integrations, especially for key areas. Both provide connections to enhance your existing IT infrastructure.
Which tool is better for small to medium-sized businesses?
Atera is a solid choice for small to medium-sized businesses and MSPs. It’s all-in-one platform and predictable pricing make it highly scalable. SuperOps is also well-suited for growing MSPs, but Atera often provides more comprehensive features.
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