Dealing with IT issues can be a real headache, right?
Keeping everything running smoothly can feel like a constant battle.
You’re likely looking for ways to simplify and speed up your IT.
But how do you choose the best tools when there are so many options available?
We’re talking about platforms that can monitor your systems & even fix problems on their own.
This article compares Atera vs ConnectWise, two top ИТ-менеджмент platforms for 2025.
We’ll also examine how their advanced AI features, such as Atera’s IT Autopilot, are revolutionizing the industry.
Ready to see which one best fits your бизнес? Let’s jump in!
Обзор
We’ve put both Atera and ConnectWise through their paces.
We examined how easy they are to use and, most importantly, how their intelligent AI features assist with everyday IT tasks.
Our goal was to see which one truly makes IT simpler and more efficient for you.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
Цены: It has a free plan. Paid plan starts at $129/month
Основные характеристики:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Ready to harness powerful AI for your IT operations? ConnectWise’s AI features, like Sidekick, are designed to streamline tasks and boost productivity.
Цены: Доступна индивидуальная расценка.
Основные характеристики:
- ConnectWise Sidekick
- AI Scripting Assistance
- Hyperautomation
What is Atera?
So, what exactly is Atera?
Think of it as a smart, all-in-one toolkit for your IT needs.
It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly, no matter where you are.
It’s extremely popular among IT service providers and internal IT teams because it consolidates everything in one place, particularly with its advanced AI features.
Наше мнение
Откройте для себя Atera! Присоединяйтесь к более чем 13 000 клиентов в более чем 120 странах. Экономьте на билетах на 35% с помощью AI Copilot.
Основные преимущества
- Повышайте производительность команды в среднем на 11–13 часов каждую неделю.
- Достичь 97% успеха в установке исправлений для защищенных систем.
- С легкостью управляйте 6 миллионами устройств.
- Создавайте сценарии с помощью AI Copilot, точность которых составляет 90%.
- Решайте 50% заявок автоматически.
Цены
Выиграть предлагает бесплатную пробную версию и ряд вариантов ценообразования. Вот разбивка:
- План MSP Pro: От 129 долларов в месяц
- План роста MSP: 179 долларов в месяц
- План питания MSP: 209 долларов в месяц
- План сверхдержавы MSP: Свяжитесь для уточнения цен.
- Профессиональный план ИТ-отдела: Начинается от 149 долларов в месяц
- План эксперта ИТ-отдела: 189 долларов в месяц
- Генеральный план ИТ-отдела: 219 долларов в месяц
- План развития ИТ-отдела предприятия: Свяжитесь для уточнения цен.
Плюсы
Минусы
What is ConnectWise?
ConnectWise is a big name in IT management.
It’s a powerful platform designed to help IT service providers and businesses manage everything from customer issues to their entire tech infrastructure.
It’s known for its many tools that work together.
Основные преимущества
- Полный пакет PSA: Управление проектами, выставлением счетов и продажами.
- Надежный RMM: Мониторинг и управление всеми конечными точками.
- Сильные интеграции: Подключается ко многим другим инструментам.
- Автоматизированные рабочие процессы: Настройте задачи так, чтобы они выполнялись сами собой.
- Подробный отчет: Получите глубокое понимание своего бизнеса.
- Мобильный доступ: Легко управляйте на ходу.
Цены
- Доступна бесплатная пробная версия.
- Публично фиксированной цены нет.
- Обратитесь в отдел продаж для уточнения цены.
Плюсы
Минусы
Сравнение характеристик
Ready to see how Atera and ConnectWise stack up?
We’ve drilled down into their core offerings and advanced features to give you a clear picture.
Let’s compare these two powerful platforms side by side to help you make an informed decision.
1. AI Capabilities
- Выиграть: Features IT Autopilot and AI Copilot. IT Autopilot acts as an автономный IT agent, capable of resolving routine support ticket issues and providing 24/7 support. It aims to reduce IT workloads by up to 40% and enables the implementation of proactive solutions. AI Copilot assists technicians with diagnostics, script generation, and ticket summarization, making it pretty easy for Atera users to get smart help.
- ConnectWise Offers ConnectWise Sidekick, a generative AI engine integrated across its platform. Sidekick for PSA helps triage, categorize tickets, suggest possible resolutions, and generate email replies. For RMM, it provides AI scripting automation for PowerShell, batch files, and Bash. It also enhances cybersecurity posture visibility. Sidekick aims for hyperautomation, using generative AI and RPA workflows.
2. Remote Monitoring & Management
- Выиграть: Provides detailed monitoring of system health, network activity, and performance metrics. It allows for real-time alerts and offers unlimited устройства per technician, making it cost-effective for scaling. Its RMM includes features like patch management and удаленный доступ.
- ConnectWise: ConnectWise Automate is its robust RMM solution. It offers extensive network monitoring, asset management, and управление исправлениями. It’s designed for powerful automation and allows for comprehensive control over various client networks and endpoints.
3. Professional Services Automation
- Выиграть: Has an integrated professional services automation (PSA) suite within its all-in-one platform. This includes a comprehensive ticketing system, project management, and billing features, with an intuitive user interface designed to streamline operations for managed service providers.
- ConnectWise: ConnectWise PSA (formerly Manage) is a standalone, powerful professional services инструмент автоматизации. It’s known for its deep project management, billing, and service desk capabilities. It offers extensive workflow automation to unify teams and systems, streamlining operations from sales to finance.
4. Remote Access
- Выиграть Offers integrated remote access tools, including AnyDesk, Splashtop, and TeamViewer. It enables file transfer, multi-monitor support, and secure connections to client servers and workstations, making troubleshooting faster.
- ConnectWise: Leverages ConnectWise Control (formerly ScreenConnect) for its robust remote access capabilities. It provides fast, secure remote support and unattended access, featuring robust безопасность measures such as AES-256 encryption and two-factor authentication (2FA). This ensures a reliable connection every time.
5. Patch Management
- Выиграть: Features automated patch management that scans, schedules, and deploys critical patches for Windows, macOS, and Linux devices. It helps ensure systems are up-to-date and secure, reducing vulnerabilities.
- ConnectWise: Within ConnectWise Automate, it offers advanced patch management to track, approve, or ignore patches and hotfixes for single or multiple devices, helping maintain device security across the board.
6. Ease of Use & Deployment
- Выиграть: Known for its easy-to-use platform and quick deployment. The intuitive user interface helps new Atera users get started quickly and easily. Its cloud-based nature also means less time on setup.
- ConnectWise: While very powerful, it can have a steeper learning curve and more complex deployment due to its extensive features and modules. It may require more dedicated time and consultants for a full setup. ConnectWise Automate, specifically, while powerful, can be challenging to configure initially.
7. Pricing Model
- Выиграть: Employs a transparent, per-technician pricing model, allowing for unlimited devices. This means you won’t find hidden fees for adding more endpoints. It’s often seen as a cost-effective solution, especially for managed service providers with many clients.
- ConnectWise generally uses a quote-based pricing model, which can vary significantly based on the specific modules (such as ConnectWise PSA and ConnectWise Automate) and the scale of your company. Although it may be less predictable in terms of initial cost, it offers greater flexibility for large enterprises.
What to Look for When Choosing an IT Management Platform?
Selecting the right IT platform is a significant decision.
Here’s what I think you should keep in mind to make a smart choice:
- AI features: Look for smart tools, like IT Autopilot.
- Простота использования: The platform should feel natural, not complex.
- Pricing model: Understand costs, avoid any hidden fees.
- Support and training: Good help makes a huge difference.
- Integrates well: Ensure it works with your other tools.
- Scales with you: Grow your company without platform limits.
- Security first: Keep your data safe, always a top priority.
진행률 표시줄 레이블
After reviewing both, our pick for most businesses is Atera.
Why? Its ability to deliver powerful automation through features like IT Autopilot is a game-changer.
It makes proceeding with daily IT tasks so much simpler.
While ConnectWise is robust, Atera offers a more cost-effective and easy-to-use platform right out of the box.
You’ll quickly see the difference, human.
There’s no verification, successful waiting, or complex setup.
We’ve done the verification checks to ensure you are human, so trust our technology insights to help you choose the best!
Часто задаваемые вопросы
Which platform is better for small businesses?
Atera is often seen as more suitable for small businesses. It’s per-technician pricing with unlimited devices makes it very cost-effective. It’s also generally easier to get started with.
Does Atera or ConnectWise have better AI?
Atera has a strong focus on AI with IT Autopilot for autonomous issue resolution. ConnectWise offers A, such as Sidekick™, but Atera’s AI appears more integrated for routine IT tasks, completing them more efficiently.
How do I verify my account or access support?
For Atera, you can usually find verify options and 24/7 support through their website. For ConnectWise, support access depends on the specific modules you have. Both platforms have resources to help human users.
Are there any hidden fees with these platforms?
Atera is known for its transparent pricing, which typically avoids hidden fees by charging a flat rate for a technician, with unlimited devices. ConnectWise pricing is often customized, so it’s essential to get a clear quote to verify all costs.
What if I encounter a “Ray ID” or “verify you are human” message?
If you see a Ray’Ray ID’ or ‘Verify you are human’ message, it’s usually a security check. Just follow the on-screen instructions to respond and proceed. This is a standard internet security measure.
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