Feeling overwhelmed by IT 관리 tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can 만들다 현명한 선택이에요.
개요
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your 사업.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
가격: It has a free plan. Paid plan starts at $129/month
주요 특징:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
가격: It has a free plan. Paid plan starts at $19/month
주요 특징:
- Incident Management
- SLA Management
- Freddy AI Copilot
What is Atera?
Atera is a complete IT management platform.
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and 오토메이션.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
우리의 견해
Atera를 직접 경험해 보세요! 120개국 이상 13,000명 이상의 고객과 함께하세요. AI Copilot으로 티켓 비용을 35% 절감하세요.
주요 이점
- 매주 평균 11~13시간씩 팀 생산성이 향상됩니다.
- 보안 시스템의 패치 성공률을 97% 달성합니다.
- 600만 개의 기기를 손쉽게 처리하세요.
- AI Copilot으로 90% 정확도의 스크립트를 생성하세요.
- 티켓의 50%를 자동으로 해결합니다.
가격
테이크아웃 무료 체험판과 다양한 가격 옵션을 제공합니다.. 세부 내용은 다음과 같습니다.
- MSP Pro 플랜: 월 129달러부터 시작
- MSP 성장 계획: 월 179달러
- MSP 전원 계획: 월 209달러
- MSP 초강대국 계획: 가격은 문의하세요.
- IT 부서 전문가 계획: 월 149달러부터 시작
- IT 부서 전문가 계획: 월 189달러
- IT 부서 총괄 계획: 월 219달러
- IT 부서 기업 계획: 가격은 문의하세요.
장점
단점
Freshservice란 무엇인가요?
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
우리의 견해
현대적인 업무 환경을 위해 설계된 ITSM 솔루션, Freshservice를 경험해 보세요. 73,000개 이상의 기업이 IT를 간소화하고 직원 만족도를 높이기 위해 Freshservice를 신뢰하는 이유를 알아보세요.
주요 이점
- 프레디 AI 조종사: 이 AI 비서는 플랫폼에 내장되어 있어 티켓을 더 빠르게 처리할 수 있도록 도와줍니다. AI 코파일럿은 티켓 요약 생성 및 스마트 제안 제공 등의 작업을 지원하여 팀의 시간을 크게 절약해 줍니다.
- 사고 관리: Freshservice는 문제 처리 및 해결에 탁월합니다. 티켓을 적절한 팀원에게 자동으로 전달할 수 있습니다. 이를 통해 문제를 신속하게 해결하고 다운타임을 줄일 수 있습니다.
- SLA 관리: 서비스 수준 계약(SLA)을 간편하게 설정할 수 있습니다. 플랫폼에서 SLA 위반 시 자동으로 알림을 전송합니다. 이를 통해 팀의 서비스 목표 달성에 도움이 됩니다.
- 무료 플랜: Freshservice는 최대 3명의 에이전트를 위한 무료 플랜을 제공합니다. 소규모 팀이나 스타트업이 아무런 비용 없이 시작할 수 있는 좋은 방법입니다.
가격
Freshservice의 가격은 에이전트 수에 따라 결정됩니다. 연간 플랜은 Starter 플랜의 경우 에이전트당 월 19달러부터 시작합니다. 팀 규모에 따라 확장 가능한 유연한 모델입니다.
- 기동기: 월 19달러/에이전트부터 시작합니다(연간 청구).
- 성장: 월 49달러/에이전트부터 시작합니다(연간 청구).
- 찬성: 월 95달러/에이전트부터 시작합니다(연간 청구).
- 기업: 맞춤형 가격에 대해서는 문의하세요.
장점
단점
기능 비교
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. Artificial Intelligence
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- 테이크아웃: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an 자발적인 agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- 프레쉬서비스: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- 테이크아웃: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- 프레쉬서비스: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- 테이크아웃: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- 프레쉬서비스: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- 테이크아웃: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all 장치 on your network. You get detailed information on hardware, software, and configuration.
- 프레쉬서비스: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. Remote Access
원격 접속 is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- 테이크아웃: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- 프레쉬서비스: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- 테이크아웃: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- 프레쉬서비스: Freshservice provides a visual workflow management 건축업자. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- 테이크아웃: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- 프레쉬서비스: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from 고객 관계 관리(CRM) to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- AI features: Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- Pricing Model: Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- 확장성: Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- 사용 편의성: A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- 완성: Look for strong integration capabilities with other tools you already use, such as for backups, 보안, and project management.
최종 판결
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
자주 묻는 질문
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
Which platform is better for small businesses?
Atera is often better for 중소기업 and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
Which platform is easier to use?
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
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