Feeling overwhelmed by IT管理 tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can 作る 賢い選択です。
概要
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your 仕事.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
価格: It has a free plan. Paid plan starts at $129/month
主な特徴:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
価格: It has a free plan. Paid plan starts at $19/month
主な特徴:
- Incident Management
- SLA Management
- Freddy AI Copilot
What is Atera?
Atera is a complete IT management platform.
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and オートメーション.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
私たちの見解
Ateraをぜひご体験ください！120か国以上、13,000社以上のお客様にご利用いただいています。AI Copilotでチケット数を35%削減しましょう。
主なメリット
- チームの生産性を毎週平均 11 ～ 13 時間向上します。
- 安全なシステムで 97% のパッチ成功率を達成します。
- 600 万台のデバイスを簡単に処理できます。
- AI Copilot を使用して 90% の精度のスクリプトを生成します。
- チケットの 50% を自動的に解決します。
価格
テイクアウト 無料トライアルとさまざまな価格オプションを提供しています内訳は次のとおりです。
- MSPプロプラン: 月額129ドルから
- MSP 成長計画: 月額179ドル
- MSP パワープラン: 月額209ドル
- MSPスーパーパワープラン: 価格についてはお問い合わせください。
- IT部門プロフェッショナルプラン: 月額149ドルから
- IT部門エキスパートプラン: 月額189ドル
- IT部門マスタープラン: 月額219ドル
- IT部門エンタープライズプラン: 価格についてはお問い合わせください。
長所
短所
Freshservice とは何ですか?
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
私たちの見解
現代の職場環境のために構築されたITSMソリューション、Freshserviceをぜひご体験ください。73,000社以上の企業がITの簡素化と従業員の満足度向上のためにFreshserviceを信頼する理由をご覧ください。
主なメリット
- フレディAI副操縦士: このAIアシスタントはプラットフォームに組み込まれており、チケットの解決を迅速化します。AI Copilotは、チケットサマリーの作成やスマートな提案の提供といったタスクを支援します。これにより、チームの時間を大幅に節約できます。
- インシデント管理: Freshserviceは問題への対応と解決に優れています。チケットを適切なチームメンバーに自動的にルーティングできるため、問題が迅速に解決され、ダウンタイムが短縮されます。
- SLA管理: サービスレベル契約（SLA）を簡単に設定できます。SLA違反が発生した場合、プラットフォームが自動的にアラートを送信します。これにより、チームはサービス目標の達成に役立ちます。
- 無料プラン: Freshserviceには、最大3人のエージェントまで利用可能な無料プランがあります。これは、小規模チームやスタートアップにとって、費用をかけずに始めるのに最適な方法です。
価格
Freshserviceの料金はエージェント数に基づいて決定されます。年間プランは、スタータープランでエージェント1人あたり月額19ドルから始まります。チームの成長に合わせて拡張できる柔軟なモデルです。
- Starter: エージェントあたり月額 19 ドルから (年払い)。
- Growth: エージェントあたり月額 49 ドルから (年払い)。
- Pro: エージェントあたり月額 95 ドルから (年払い)。
- 企業： カスタム価格についてはお問い合わせください。
長所
短所
機能比較
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. Artificial Intelligence
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- テイクアウト: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an 自律的な agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- フレッシュサービス: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- テイクアウト: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- フレッシュサービス: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- テイクアウト: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- フレッシュサービス: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- テイクアウト: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all デバイス on your network. You get detailed information on hardware, software, and configuration.
- フレッシュサービス: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. Remote Access
リモートアクセス is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- テイクアウト: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- フレッシュサービス: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- テイクアウト: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- フレッシュサービス: Freshservice provides a visual workflow management ビルダー. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- テイクアウト: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- フレッシュサービス: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from CRM to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- AI features: Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- Pricing Model: Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- スケーラビリティ: Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- Ease of Use: A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- 統合： Look for strong integration capabilities with other tools you already use, such as for backups, 安全, and project management.
最終評決
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
よくある質問
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
Which platform is better for small businesses?
Atera is often better for small businesses and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
Which platform is easier to use?
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
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