Zendesk vs Insightly: Which CRM Tool Wins in 2025?

oleh Fahim Joharder | Terakhir diperbarui 15 Oktober 2025

Pemenang

4.5

Pipeline Management
Lead Tracking
Workflow Automation
Project Management
Insightly marketing
Uji coba gratis tersedia.
Paid Plan Starts at $29

COBALAH SEKARANG

Runner Up

3.4

Manajemen Organisasi
Melaporkan Perkakas
Manajemen Pelanggan
Pesan & amp; Percakapan Langsung
AI dan Otomatis
Laporan gubahan
Dibayar Plan Dimulai di $19

COBALAH SEKARANG

Memilih kanan CRM is like picking the best tool for a big project.

You’ve got Zendesk vs Insightly, and both are meant to make your business life easier.

But which one actually delivers? It’s tough to know which features matter.

Imagine dealing with messy customer data because your CRM doesn’t fit your needs.

Frustrating, right?

This article breaks down Zendesk vs Insightly, showing you their key differences, pricing, and who they’re best for.

We’ll help you decide which CRM wins in 2025.

Tinjau

To give you a clear picture, we’ve put both Zendesk and Insightly through their paces.

Our team tested key features, pricing, and ease of use.

We focused on real-world scenarios so you can see which CRM truly fits your business.

4.5dari 5

Need a CRM that goes beyond sales with robust project management tools? Insightly’s got you covered.

Harga: It has a free trial. The premium plan starts at $29/month.

Fitur Kunci:

Project Management
Workflow Automation
Relationship Linking

Try Insightly For FREE Baca Ulasan Penuh

3.4dari 5

Siap melihat apakah Zendesk cocok denganmu? Periksa ulasan Zendesk kita yang dalam!

Harga: Ini memiliki pengadilan gratis. Rencana premium dimulai dari $19 / bulan.

Fitur Kunci:

Dukungan Omnichannel
Robot bertenaga
Analisis tingkat lanjut

Coba Zendesk untuk FREE Baca Ulasan Penuh

What is Insightly?

Insightly? It’s a CRM and project tool.

Helps with sales and managing projects. Good for growing teams.

Juga, mengeksplorasi favorit kita Insightly alternatives…

Our Take

Insightly is a solid choice for businesses that need a scalable CRM with project management capabilities.

Try Insightly For free Baca Ulasan Penuh check Insightly alternatives

Manfaat Kunci

Scalable for growth: Adapt the platform as your business expands.
Project management features: Keep your projects organized and on track.
Customizable dashboards and reports: Get the insights you need to make informed decisions.
Integrations with popular apps: Connect with your favorite business tools.

Try insightly FOR FREE

Harga

Plus: $29/user/month.
Professional: $49/user/month.
Perusahaan: $99/user/month.

Try insightly FOR FREE

Pro

Scalable for businesses of all sizes.
Includes project management features.
Customizable dashboards and reports.
Integrates with popular apps.

Kons

It can be complex to learn and use.
Some features are limited to lower plans.
It can be expensive for large teams.

Try insightly FOR FREE

Apa itu Zendesk?

Zendesk? It’s all about customer support. Think tickets and live chat.

Makes dealing with customers smoother.

Juga, mengeksplorasi favorit kita Alternatif Zendesk…

Our Take

Bergabung lebih dari 100.000 bisnis. Beralih ke Zendesk dan melihat kenaikan rata-rata 25% kepuasan pelanggan, sama seperti pengguna kita pada tahun 2025. Mulai percobaan bebasmu hari ini.

Cobalah zendesk sekarang Baca Ulasan Penuh alternatif zendesk

Manfaat Kunci

Zendesk membantu Anda membuat pelanggan bahagia dan membantu tim Anda bekerja lebih baik.

Membuat Pelanggan Bahagia: Bisnis menggunakan Zendesk melihat pelanggan mendapatkan 25% lebih bahagia. Itu & # 8217; s masalah besar!
Semua pembicaraan di One Spot: Menangani semua pesan dari satu tempat. Tidak ada lagi melompat-lompat.
Smart Help: Itu mudah bagimu. Hal ini memungkinkan tim Anda memperbaiki masalah yang lebih sulit.
Panduan Bantuan Self: Anda dapat membuat halaman bantuan. Pelanggan dapat menemukan jawaban sendiri. Hal ini mengurangi pertanyaan sebesar 15%.
Alat Pintar AI: Menggunakan bantuan komputer cerdas. Ini berarti lebih cepat dan lebih baik jawaban untuk pelanggan.

Cobalah zendesk sekarang

Harga

Semua rencana akan ditagih setiap tahun.

Tim Dukungan: $19 / bulan.
Tim Suite: $55 / bulan.
Suite Profesional: $115 / bulan.
Suite Enterprise: Bicaralah dengan Sales.

Cobalah zendesk sekarang

Pro

Mudah setup, cepat mulai.
Alat manajemen tiket yang kuat.
Bagus untuk tim pendukung besar.
Banyak integrasi aplikasi tersedia.
Platform layanan pelanggan terpercaya.

Kons

Bisa mendapatkan mahal dengan cepat.
Melaporkan bisa terasa rumit.
Beberapa fitur membutuhkan peningkatan.
Pengaturan awal membutuhkan pembelajaran.

Cobalah zendesk sekarang

Perbandingan Fitur

We’re going deep on nine key features. This section shows exactly what each tool does well.

No more guessing which platform is right for your team.

1. Core Service Focus

Zendesk’s core is customer service software. It is designed around the ticketing system to handle support requests.
Insightly’s focus is on the full customer relationship management. It helps your sales team and marketing teams track deals and projects.

2. Ticketing System

Zendesk Support is famous for its ticketing systems. It lets support agents respond across multiple channels like email and social messaging.
Insightly Service offers a ticketing system, too. However, zendesk’s customer support software is more robust and comprehensive.

3. Workflow Automation

Zendesk uses triggers and macros to create custom workflows. This automation helps the support team work faster on support tickets.
Insightly also provides automation. It is powerful for sales workflow like lead assignment and task creation for the sales pipeline.

4. Pelaporan dan Analisis

Reporting and analytics Zendesk focuses on key customer satisfaction metrics. This includes reply time and ticket volume.
Insightly offers broader reporting for sales, projects, and marketing. It gives more full-picture business analytics.

Cobalah zendesk sekarang

5. Project Management

Insightly is unique because it includes strong project management. You can assign tasks and track progress right inside the CRM.
Zendesk does not have native project management tools. It focuses purely on customer conversations and support.

6. Integrations and Marketplace

Zendesk Marketplace has over 1,000 apps for deep integrations. This lets support agents connect to almost any other tools.
Insightly also integrates with other CRMs and tools like Google Workspace. Zendesk, however, has a larger, more varied marketplace.

7. Multilingual Support

Zendesk offers strong multilingual support. You can provide support and self-service knowledge base content in multiple languages.
Insightly’s main platform is generally in English. This is a key difference for global businesses.

Try insightly FOR FREE

8. Security

Keamanan Zendesk offers features like two-factor authentication and compliance options. It handles sensitive information in support requests.
Insightly also prioritizes security with role-based access. Both companies take data protection seriously for many customers.

9. Customer Interactions

Zendesk is built to unify customer interactions into a single agent workspace. It manages all customer conversations from multiple channels.
Insightly focuses on tracking all customer interactions across the sales and project lifecycle. It gives your organization a full view of the customer.

Apa yang harus dicari saat memilih perangkat lunak CRM?

Total Cost and Zendesk’s Pricing
- What is the final total cost per users, billed annually?
- Are there hidden fees for custom apps or advanced services?
Core Functionality and Ability
- Does it handle contact management and task management well?
- Does the new version offer the new features your team member needs?
Sales and Marketing Focus
- Can you easily track sales opportunities and view the opportunities dashboard?
- Are specialized tools like Insightly Marketing or Insightly Products available?
Customer Service (Desk Software)
- Does it include strong ticket systems or desk software like Zendesk Suite?
- Can you create a help center and center articles for self-service?
User Experience and Productivity
- Is the interface easy for bisnis kecil to adopt quickly?
- Can your managers monitor team’s performance and boost productivity?
Data and Customization
- Can you customize dashboards and records to show key details?
- Does the app work well on mobile and in a browser?
Long-Term Value
- Will it help improve your overall customer experience?
- Do modern crm teams love using the platform day-to-day?

Keputusan Akhir

Okay, let’s wrap this up. After a close comparison, we pick Insightly. Why?

It packs more punch for growing teams. Its CRM and project tools work well together.

Yes, Zendesk is great for support. But, for overall business growth, Insightly CRM wins.

It handles sales, projects, and contacts better. Plus, its integration options are solid.

While Zendesk sell might be good for focused sales teams, Insightly gives a wider view.

Consider the price, but the value is there. We hope this gives you some insight and information.

Try Insightly For FREE Baca Ulasan Penuh Insightly alternatives

Coba Zendesk sekarang Baca Ulasan Penuh Alternatif Zendesk

More of Insightly

Here’s a brief comparison of Insightly with these software solutions:

Insightly vs Pipedrive: Insightly focuses on CRM with integrated project management; Pipedrive specializes in visual sales pipeline management, often preferred by sales-centric teams.
Insightly vs GoHighLevel: Insightly is great for combining CRM with project management. It helps track sales and projects together. GoHighLevel is an all-in-one platform for marketing agency needs. It offers strong marketing and sales automation tools and can manage multiple clients.
Insightly vs Keap: Insightly offers a robust CRM with project tracking; Keap provides powerful marketing automation, email campaigns, and comprehensive sales features.
Insightly vs ActiveCampaign: Insightly merges CRM with project management capabilities; ActiveCampaign excels in advanced marketing automation, email sequencing, and lead scoring.
Insightly vs HubSpot: Insightly offers a strong CRM with project management, while HubSpot provides a vast all-in-one platform for marketing, sales, and customer service.
Insightly vs Clickfunnels: Insightly is a CRM with project management; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales processes.
Insightly vs Folk: Insightly is a comprehensive CRM with project management capabilities; Folk is a more streamlined, collaborative contact management tool.
Insightly vs Instantly: Insightly offers a robust CRM and project management solution; Instantly focuses on automated cold email outreach and lead generation.
Insightly vs ClickUp: Insightly integrates CRM and project management; ClickUp is a versatile work management platform that can be configured for CRM tasks.
Insightly vs Monday: Insightly combines CRM with project management; Monday CRM is a highly customizable work operating system, adaptable for various CRM needs.
Insightly vs Capsule CRM: Insightly is a more feature-rich CRM with project management, while Capsule CRM is a simpler, straightforward contact and sales opportunity tracker.
Insightly vs Freshsales: Insightly offers a robust CRM with project management; Freshsales CRM provides advanced sales automation, AI insights, and multichannel communication.
Insightly vs Salesforce: Insightly is a comprehensive CRM with integrated project management; Salesforce is an enterprise-grade, highly customizable, and expansive CRM solution.
Insightly vs Zendesk: Insightly is a CRM with project management features; Zendesk primarily focuses on customer support and service ticketing.

Lebih dari Zendesk

Inilah perbandingan singkat dari Zendesk dengan solusi-solusi perangkat lunak ini:

Zendesk vs Pipedrive: Zendesk unggul dalam pelayanan pelanggan dan dukungan komprehensif, sedangkan Pipedrive adalah sebuah CRM sentris dengan manajemen pipa visual.
Zendesk vs Gohighlevel: GoHighLevel membantu grup pemasaran dan pemilik bisnis kecil. & # 8217; adalah alat penjualan lengkap. Ini membantu bisnis Anda sendiri tumbuh. Zendesk kebanyakan alat bantu pelanggan. Ini membantu tim dukungan Anda menangani pertanyaan pelanggan.
Zendesk vs Keap: Zendesk mengkhususkan diri dalam dukungan pelanggan yang kuat dan tiket; Keap menawarkan penjualan yang luas dan otomasi pemasaran untuk bisnis kecil.
Zendesk vs ActiveCampaign: Zendesk adalah platform dukungan pelanggan yang berdedikasi dengan ticketing; AktiveCampaign mengkhususkan diri dalam otomatisasi pemasaran email, memimpin pengasuhan, dan integrasi CRM.
Zendesk & nbsp; vs HubSpot: Zendesk menyediakan layanan pelanggan yang kuat dan dukungan tiket, sedangkan HubSpot adalah suite komprehensif yang meliputi & nbsp; penjualan, pemasaran, dan fitur hub layanan.
Zendesk vs Clickfunnels: Zendesk adalah solusi layanan pelanggan dengan tiket dan live chat; ClickFunnels adalah pembangun corong untuk menciptakan halaman pendaratan dan penjualan otomatis.
Zendesk vs Folk: Zendesk menawarkan dukungan pelanggan yang kuat untuk berbagai interaksi; Folk menekankan organisasi kontak kolaboratif dan manajemen hubungan yang dipersingkat.
Zendesk vs Instantly: Zendesk berfokus pada dukungan pelanggan dan manajemen tiket; Terdiri secara otomatis dalam kampanye email dingin otomatis dan generasi terdepan.
Zendesk & nbsp; vs Clickup: Zendesk adalah sistem dukungan pelanggan, sementara & nbsp; Klik adalah platform manajemen kerja yang serbaguna yang dapat berfungsi sebagai alat CRM, manajemen proyek, dan pelacak tugas.
Zendesk vs Monday CRM: Zendesk adalah platform layanan pelanggan dengan ticketing; Senin CRM adalah alat manajemen yang sangat visual dan dapat disesuaikan dengan kemampuan CRM.
Zendesk vs Capsule CRM: Zendesk menyediakan dukungan pelanggan yang kuat dan ticketing; Capsule CRM adalah manajemen kontak sederhana dan sistem pelacakan penjualan.
Zendesk vs Insightly: Zendesk berfokus pada dukungan pelanggan dan tiket layanan; Insightly adalah CRM yang lebih komprehensif dengan pipeline penjualan yang kuat dan fitur manajemen projek.
Zendesk vs Freshsales: Zendesk menekankan solusi dukungan pelanggan yang kuat, sementara Freshsales CRM dirancang untuk penjualan otomatisasi, pelacakan kesepakatan, dan manajemen utama.
Zendesk vs Salesforce: Zendesk menawarkan platform layanan pelanggan khusus; Saleforce adalah tingkat kerja yang luas CRM dengan penjualan yang luas, pemasaran, dan layanan awan.

Pertanyaan Yang Sering Muncul

How do Insightly CRM and Zendesk Sell compare?

A: Insightly CRM excels in lead management, offering robust tools for scoring and tracking leads. Zendesk Sell focuses more on sales pipelines. Both offer lead management, but Insightly provides greater depth in this area.

What are the key differences for automation?

Insightly provides comprehensive automation for sales and project workflows. Zendesk focuses on customer support automation, like ticket routing. Insightly’s workflow automation is more versatile for business processes.

Which CRM software offers better analytics?

Insightly offers strong analytics for sales and project data. You can generate detailed reports and forecasts. Zendesk provides support-focused analytics. For broader business insights, Insightly is typically stronger.

How user-friendly is the interface in 2025?

Zendesk generally has an easier, more intuitive interface. Insightly’s interface, while powerful, can have a steeper learning curve. In 2025, both will be more user-friendly, but Zendesk will maintain an edge.

Are these CRMs a good fit for customer support?

Zendesk is designed primarily for customer support, with strong ticketing and live chat features. Insightly can manage customer relationships, but its core strength is in sales and project management.