Memilih kanan CRM Sulit, kan?
You’re stuck between Zendesk and Agile CRM, and honestly, they both look good.
But which one actually fits your bisnis? Imagine your team struggling with clunky software.
Missed leads, unhappy customers, and wasted effort. It’s a headache!
You need a CRM that makes things easier, not harder, but which one, Zendesk vs Agile CRM, is better?
Plus, you need to think about the future. Will your choice still work in 2025?
This article breaks down Zendesk vs Agile CRM. We’ll show you the key differences so you can pick the winner for your business.
Tinjau
We’ve put both Zendesk and Agile CRM through their paces, testing features, usability, and support.
This hands-on experience allows us to provide a clear, practical comparison, helping you make an informed decision.
Siap melihat apakah Zendesk cocok denganmu? Periksa ulasan Zendesk kita yang dalam!
Harga: Ini memiliki pengadilan gratis. Rencana premium dimulai dari $19 / bulan.
Fitur Kunci:
- Dukungan Omnichannel
- Robot bertenaga
- Analisis tingkat lanjut
Agile CRM streamlines your sales, marketing, and support all in one platform. Explore it!
Harga: It has a free plan. The premium plan starts at $8.99/month.
Fitur Kunci:
- Project management
- Gamifikasi
- Telephony
Apa itu Zendesk?
It’s your support hub. Do customers have issues?
Zendesk handles them. Think tickets, chat, and helpful tools.
Juga, mengeksplorasi favorit kita Alternatif Zendesk…
Manfaat Kunci
Zendesk membantu Anda membuat pelanggan bahagia dan membantu tim Anda bekerja lebih baik.
- Membuat Pelanggan Bahagia: Bisnis menggunakan Zendesk melihat pelanggan mendapatkan 25% lebih bahagia. Itu & # 8217; s masalah besar!
- Semua pembicaraan di One Spot: Menangani semua pesan dari satu tempat. Tidak ada lagi melompat-lompat.
- Smart Help: Itu mudah bagimu. Hal ini memungkinkan tim Anda memperbaiki masalah yang lebih sulit.
- Panduan Bantuan Self: Anda dapat membuat halaman bantuan. Pelanggan dapat menemukan jawaban sendiri. Hal ini mengurangi pertanyaan sebesar 15%.
- Alat Pintar AI: Menggunakan bantuan komputer cerdas. Ini berarti lebih cepat dan lebih baik jawaban untuk pelanggan.
Harga
Semua rencana akan ditagih setiap tahun.
- Tim Dukungan: $19 / bulan.
- Tim Suite: $55 / bulan.
- Suite Profesional: $115 / bulan.
- Suite Enterprise: Bicaralah dengan Sales.
Pro
Kons
What is Agile CRM?
Agile CRM. It’s for sales and marketing.
Manage contacts and track deals. Grow your bisnis easily.
Juga, mengeksplorasi favorit kita Agile CRM alternatives…
Our Take
Want to streamline your sales and marketing? Agile CRM prefers a free plan for up to 10 users. Experience its powerful features risk-free! Start your free trial today.
Manfaat Kunci
- Budget-friendly: Offers a free plan for up to 10 users.
- Gamification features: Motivate your sales team with points and rewards.
- Built-in telephony: Make and receive calls directly within the platform.
Harga
Agile CRM has a generous free plan forever! If you need more, here are your options:
- Bebas: Up to 10 users.
- Starter: $8.99
- Regular: $29.99
- Perusahaan: $47.99
Pro
Kons
Perbandingan Fitur
Let’s look closely at what each tool offers. We will compare nine key features side-by-side.
This helps you see where Zendesk wins and where Agile CRM is stronger.
1. Core System Functionality
- Zendesk’s customer support software is its main strength. It is a powerful desk software built for handling a high volume of support requests.
- The core focus is making the customer experience excellent.
- Agile CRM offers a true all in one crm system.
- It combines sales otomasi and marketing automation into one tool.
2. Ticketing System
- Zendesk has an industry-leading ticketing system.
- Managing support tickets is easy in the centralized agent workspace.
- This design helps support agents quickly respond to customer interactions.
- Agile CRM also has ticketing systems.
- They work well for small and medium businesses, but they are less advanced than Zendesk’s tool.
3. Reporting and Analytics
- The reporting and analytics zendesk offers are very detailed.
- You can deeply check your support team’s performance.
- This ability helps you better optimize the customer support processes.
- Agile CRM has strong analytics too.
- Its focus is more on the sales team and tracking the sales process metrics.
4. Sales and CRM Tools
- Zendesk offers Zendesk Sell for the sales team. This separate part helps manage the sales process.
- Agile is built as a complete crm from the ground up.
- It handles all customer data and lead tracking.
- Agile’s tools for sales enablement are a key benefit for the entire company.
5. Knowledge Base and Help Center
- Zendesk provides a fantastic knowledge base and a strong help center.
- It helps many customers find answers through self-service.
- Agile CRM also has a help center.
- However, Zendesk’s version is often easier to use and better for building extensive center articles.
6. Multichannel Communication
- The Zendesk Suite handles customer interactions easily across multiple channels.
- This includes integrated live chat and social messaging.
- Agile CRM also supports multiple channels.
- It is very good for tracking web engagement and leads coming from the browser.
7. Integrations and Customization
- The Zendesk Marketplace has thousands of integrations and custom apps.
- This allows for complex custom workflows and ability to connect with other tools.
- Agile CRM has good integrations.
- You can use custom fields to track specific customer data inside the crm system.
8. Security and Data Handling
- Keamanan zendesk offers is a key feature, especially for large companies.
- It is built to protect sensitive information and customer data. This high level of security is reliable.
- Agile CRM also takes good care of your data.
- It is a reliable solution for handling customer data.
9. Target Market and Scalability
- Zendesk is trusted by enterprise clients globally. It constantly releases new features and is built to scale with large companies.
- Agile is often the better solution for bisnis kecil and small and medium businesses.
- It offers a better entry point with its lower total cost.
Apa yang harus dicari saat memilih perangkat lunak CRM?
Here are the key points to consider when choosing your CRM solution.
Look past the pricing and check the real value for your money.
- Feature Focus:
- Do you need a dedicated ticket systems for your support team or an all-in-one crm?
- Does the user interface feel intuitive for your current employees?
- Sales and Marketing:
- How strong are the sales marketing tools, like landing pages and email marketing?
- Do you need accurate sales forecasting to predict revenue generated in 2025?
- Support and Service:
- Is multilingual support a requirement for your customers queries?
- Does the platform offer great support and access to community forums?
- Cost and Access:
- Is there a free version to test the platform before you commit?
- Are there any unexpected setup fee or extra costs for advanced users?
- Integration and Data:
- Can the platform easily integrate with your other services?
- Can you track detailed order history for your ecommerce crm needs?
- Usability and Implementation:
- Do they offer easy implementation and resources to reduce costly downtime?
- Can you find in-person or online training for your management?
Keputusan Akhir
If you want to streamline support and boost customer satisfaction, Zendesk is our top pick.
It helps centralize all your customer conversations. Plus, it has amazing functionality for support teams.
Agile CRM is a good choice if you need a full cloud-based CRM to manage your sales pipeline and customer relationships.
But Zendesk wins for better support. While Salesforce Service Cloud is a major player, Zendesk is easier to use.
We’ve tried both, and Zendesk made our support work easier.
Lebih dari Zendesk
Inilah perbandingan singkat dari Zendesk dengan solusi-solusi perangkat lunak ini:
- Zendesk vs Pipedrive: Zendesk unggul dalam pelayanan pelanggan dan dukungan komprehensif, sedangkan Pipedrive adalah sebuah CRM sentris dengan manajemen pipa visual.
- Zendesk vs Gohighlevel: GoHighLevel membantu grup pemasaran dan pemilik bisnis kecil. & # 8217; adalah alat penjualan lengkap. Ini membantu bisnis Anda sendiri tumbuh. Zendesk kebanyakan alat bantu pelanggan. Ini membantu tim dukungan Anda menangani pertanyaan pelanggan.
- Zendesk vs Keap: Zendesk mengkhususkan diri dalam dukungan pelanggan yang kuat dan tiket; Keap menawarkan penjualan yang luas dan otomasi pemasaran untuk bisnis kecil.
- Zendesk vs ActiveCampaign: Zendesk adalah platform dukungan pelanggan yang berdedikasi dengan ticketing; AktiveCampaign mengkhususkan diri dalam otomatisasi pemasaran email, memimpin pengasuhan, dan integrasi CRM.
- Zendesk & nbsp; vs HubSpot: Zendesk menyediakan layanan pelanggan yang kuat dan dukungan tiket, sedangkan HubSpot adalah suite komprehensif yang meliputi & nbsp; penjualan, pemasaran, dan fitur hub layanan.
- Zendesk vs Clickfunnels: Zendesk adalah solusi layanan pelanggan dengan tiket dan live chat; ClickFunnels adalah pembangun corong untuk menciptakan halaman pendaratan dan penjualan otomatis.
- Zendesk vs Folk: Zendesk menawarkan dukungan pelanggan yang kuat untuk berbagai interaksi; Folk menekankan organisasi kontak kolaboratif dan manajemen hubungan yang dipersingkat.
- Zendesk vs Instantly: Zendesk berfokus pada dukungan pelanggan dan manajemen tiket; Terdiri secara otomatis dalam kampanye email dingin otomatis dan generasi terdepan.
- Zendesk & nbsp; vs Clickup: Zendesk adalah sistem dukungan pelanggan, sementara & nbsp; Klik adalah platform manajemen kerja yang serbaguna yang dapat berfungsi sebagai alat CRM, manajemen proyek, dan pelacak tugas.
- Zendesk vs Monday CRM: Zendesk adalah platform layanan pelanggan dengan ticketing; Senin CRM adalah alat manajemen yang sangat visual dan dapat disesuaikan dengan kemampuan CRM.
- Zendesk vs Capsule CRM: Zendesk menyediakan dukungan pelanggan yang kuat dan ticketing; Capsule CRM adalah manajemen kontak sederhana dan sistem pelacakan penjualan.
- Zendesk vs Insightly: Zendesk berfokus pada dukungan pelanggan dan tiket layanan; Insightly adalah CRM yang lebih komprehensif dengan pipeline penjualan yang kuat dan fitur manajemen projek.
- Zendesk vs Freshsales: Zendesk menekankan solusi dukungan pelanggan yang kuat, sementara Freshsales CRM dirancang untuk penjualan otomatisasi, pelacakan kesepakatan, dan manajemen utama.
- Zendesk vs Salesforce: Zendesk menawarkan platform layanan pelanggan khusus; Saleforce adalah tingkat kerja yang luas CRM dengan penjualan yang luas, pemasaran, dan layanan awan.
More of Agile CRM
Here’s a brief comparison of Agile CRM with these software solutions:
- Agile CRM vs Pipedrive: Agile CRM offers a broader range of marketing automation features and a built-in help desk. At the same time, Pipedrive focuses on intuitive visual sales pipeline management for sales teams.
- Agile CRM vs GoHighLevel: Agile CRM is an all-in-one platform with CRM, sales, marketing, and service features. It’s often praised for its free plan and good support for smaller businesses. GoHighLevel is built for marketing agency needs.
- Agile CRM vs Keap: Agile CRM is more affordable and offers a more intuitive interface for core CRM functions. Keap provides powerful marketing automation and e-commerce capabilities with a steeper learning curve.
- Agile CRM vs ActiveCampaign: Agile CRM provides an all-in-one platform with a built-in help desk and telephony, whereas ActiveCampaign excels in advanced marketing automation, segmentation, and detailed analytics.
- Agile CRM vs Hubspot: Agile CRM offers a competitive free plan and strong marketing automation for small businesses, while HubSpot provides a comprehensive, scalable suite of tools for larger enterprises.
- Agile CRM vs Clickfunnels: Agile CRM is an all-encompassing CRM with sales, marketing, and service features; ClickFunnels is a specialized tool for building sales funnels and automating sales processes.
- Agile CRM vs Folk: Agile CRM is a comprehensive suite that includes sales, marketing, and support, while Folk emphasizes simplified, collaborative contact management and organization.
- Agile CRM vs Instantly: Agile CRM provides an all-in-one solution for sales, marketing, and customer service, while Instantly focuses on streamlined email dingin outreach and deliverability.
- Agile CRM vs Clickup: Agile CRM is a dedicated CRM solution, while ClickUp is a versatile productivity platform that includes CRM functionalities, project management, and task tracking.
- Agile CRM vs Monday CRM: Agile CRM is an integrated CRM with strong marketing and service automation, whereas Monday CRM offers a highly customizable visual workspace for managing various workflows.
- Agile CRM vs Capsule CRM: Agile CRM provides a comprehensive suite with marketing automation and robust reporting, while Capsule CRM is a simpler contact management and sales pipeline tracking solution.
- Agile CRM vs Insightly: Agile CRM emphasizes extensive automation across sales, marketing, and service, while Insightly offers strong project management capabilities integrated with CRM features.
- Agile CRM vs Freshsales CRM: Agile CRM provides robust marketing automation and a built-in help desk. At the same time, Freshsales CRM excels in sales-focused features like visual pipelines and AI-powered insights.
- Agile CRM vs Salesforce: Agile CRM is an affordable, user-friendly option for small to medium businesses, while Salesforce is an industry-leading, highly customizable enterprise-level CRM with extensive features.
Pertanyaan Yang Sering Muncul
What is the main difference between Zendesk and Agile CRM?
Zendesk focuses on customer service software and offers strong Zendesk support tools. Agile CRM is a full CRM with sales and marketing features. The comparison shows Zendesk excels in support, while Agile CRM is a broader CRM.
How does the price of Agile CRM vs Zendesk compare in 2025?
Agile CRM generally has a lower price point, especially for smaller businesses. Zendesk is more expensive but offers advanced support features. Check their websites for a detailed price comparison.
Can I integrate Zendesk with my existing tools?
Yes, zendesk offers many integration options. You can connect it with various apps for a seamless workflow. This helps create a 360-degree view of your customers.
Does Agile CRM have a dialer like Zendesk Sell?
Yes, Agile CRM includes a built-in dialer. While Zendesk Sell also has a dialer, Agile CRM is part of its all-in-one platform.
Is Zendesk customizable, and does it offer self-service options?
Yes, Zendesk is highly customizable. It offers strong self-service options, like a knowledge base, which allows customers to find answers independently, improving customer service efficiency.
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