Sentirse abrumado por Gestión de TI tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can hacer Una elección inteligente.
Descripción general
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your negocio.
¿Listo para descubrir cómo la IA de vanguardia de Atera puede transformar tus operaciones de TI y ahorrarte dinero? Únete a las miles de empresas que ya se benefician.
Precios: Tiene un plan gratuito. El plan de pago empieza desde $129 al mes.
Características principales:
- TI autónoma
- Agentes de IA y monitorización remota
- Gestión de parches sin interrupciones
- Ticketing inteligente y servicio de asistencia
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
Precios: Tiene un plan gratuito. El plan de pago empieza desde $19 al mes.
Características principales:
- Incident Management
- SLA Management
- Freddy AI Copilot
¿Qué es Atera?
Atera es una plataforma completa de gestión de TI.
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and automatización.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
Nuestra opinión
¡Experimenta Atera tú mismo! Únete a más de 13 000 clientes en más de 120 países. Reduce las incidencias un 35 % con AI Copilot.
Beneficios clave
- Aumente la productividad del equipo entre 11 y 13 horas por semana en promedio.
- Consiga una tasa de éxito de parches del 97% para sistemas seguros.
- Maneje 6 millones de dispositivos con facilidad.
- Genere scripts con AI Copilot que tengan una precisión del 90%.
- Resuelve el 50% de los tickets automáticamente.
Precios
Atera Ofrece una prueba gratuita y una variedad de opciones de precios.Aquí está el desglose:
- Plan MSP Pro: A partir de $129 por mes
- Plan de crecimiento de MSP: $179/mes
- Plan de energía MSP: $209 por mes
- Plan Superpoder del MSP: Contáctenos para conocer precios.
- Plan Profesional del Departamento de TI: Comienza en $149/mes
- Plan Experto del Departamento de TI: $189/mes
- Plan Maestro del Departamento de TI: $219/mes
- Plan Empresarial del Departamento de TI: Contáctenos para conocer precios.
Ventajas
Contras
¿Qué es Freshservice?
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
Nuestra opinión
Experimente Freshservice, la solución ITSM diseñada para un entorno de trabajo moderno. Descubra por qué más de 73 000 empresas confían en Freshservice para simplificar la TI y deleitar a sus empleados.
Beneficios clave
- Freddy AI Copiloto: Este asistente de IA está integrado en la plataforma. Puede ayudarte a resolver tickets más rápido. El Copiloto de IA te ayuda con tareas como la creación de resúmenes de tickets y la provisión de sugerencias inteligentes. Esto le ahorra mucho tiempo a tu equipo.
- Gestión de incidentes: Freshservice se destaca en la gestión y resolución de problemas. Puede dirigir automáticamente los tickets a los miembros adecuados del equipo. Esto garantiza que los problemas se resuelvan rápidamente, reduciendo el tiempo de inactividad.
- Gestión de SLA: Puede establecer Acuerdos de Nivel de Servicio (ANS) fácilmente. La plataforma envía alertas automáticas sobre infracciones de los ANS. Esto ayuda a su equipo a alcanzar sus objetivos de servicio.
- Plan gratuito: Freshservice ofrece un plan gratuito para hasta tres agentes. Es una excelente manera de empezar sin costo para equipos pequeños y startups.
Precios
Los precios de Freshservice se basan en la cantidad de agentes. El plan anual comienza en $19 por agente al mes para el plan Starter. Es un modelo flexible que crece con tu equipo.
- Motor de arranque: Comienza en $19 por agente por mes (facturación anual).
- Crecimiento: Comienza en $49/agente/mes (facturación anual).
- Pro: Comienza en $95/agente/mes (facturación anual).
- Empresa: Contáctalos para obtener precios personalizados.
Ventajas
Contras
Comparación de características
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. Inteligencia artificial
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- Atera: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an autónomo agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- Servicio fresco: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- Atera: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- Servicio fresco: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- Atera: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- Servicio fresco: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- Atera: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all dispositivos on your network. You get detailed information on hardware, software, and configuration.
- Servicio fresco: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. Acceso remoto
Acceso remoto is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- Atera: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- Servicio fresco: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- Atera: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- Servicio fresco: Freshservice provides a visual workflow management constructor. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- Atera: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- Servicio fresco: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from CRM to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- Características de IA: Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- Modelo de precios: Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- Escalabilidad: Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- Facilidad de uso: A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- Integración: Look for strong integration capabilities with other tools you already use, such as for backups, seguridad, and project management.
Veredicto final
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
Preguntas frecuentes
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
¿Qué plataforma es mejor para las pequeñas empresas?
Atera is often better for pequeñas empresas and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
¿Qué plataforma es más fácil de utilizar?
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish