Creatio CRM vs SugarCRM: Which is The Best One in 2025?

بواسطة فهيم جوهردر | آخر تحديث Oct 19, 2025

الفائز

4.5

Creatio Studio
No-Code Design
Creatio AI
Marketing Applications
Service Applications
تجربة مجانية متاحة مجاناً
الباقات المدفوعة من $25T/شهرياً

جرّب الآن

الوصيف

3.5

أتمتة المبيعات
التكامل
أتمتة التسويق
صفحات الهبوط
الأمن لمحة عامة
Book Demo Now
الباقات المدفوعة من $19/شهرياً

جرّب الآن

اختيار المناسب إدارة علاقات العملاء is tough.

You’re looking at Creatio إدارة علاقات العملاء vs SugarCRM, and honestly, it’s a bit of a headache.

Imagine getting stuck with a إدارة علاقات العملاء that doesn’t fit your needs.

Good news! We’re going to break down Creatio إدارة علاقات العملاء vs SugarCRM in a simple way.

Let’s اصنع this decision easy.

لمحة عامة

To provide a clear and unbiased comparison, our team has rigorously tested both Creatio إدارة علاقات العملاء and SugarCRM.

We tested features and interfaces directly.

This ensures insights from real use, not just ads.

4.5من أصل 5

Ready to explore Creatio’s powerful features? Sign up and experience the platform firsthand.

التسعير: It has a free trial. The premium plan starts at $25/month.

الميزات الرئيسية:

Visual Workflow Builder
Advanced Analytics
No-Code Customization

Try Creatio now قراءة المراجعة الكاملة

3.5من أصل 5

SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!

التسعير: Book your demo plan. The premium plan starts at $19/month.

الميزات الرئيسية:

أتمتة فريق المبيعات
دعم العملاء
إعداد التقارير والتحليلات

Try sugarCRM now قراءة المراجعة الكاملة

ما هو Creatio CRM؟

So, let’s talk about Creatio CRM. It’s built for businesses that want to grow.

You get a platform that helps you manage sales, marketing, and service.

Think of it as a tool that connects all your customer البيانات.

It’s designed to make your team more efficient.

استكشف أيضاً بدائل Creatio CRM CRM…

وجهة نظرنا

It’s a very strong tool, especially with its no-code features that save development time. Its ability to automate business processes can lead to significant efficiency gains, and some users have seen a 300% improvement in lead conversion rates.

Try creatio now قراءة المراجعة الكاملة creatio alternatives

المزايا الرئيسية

Creatio has some strong points that make it stand out. It helps make your work faster and better.

No-Code Freedom: Build apps fast. Change workflows easily. No coding needed!
Boosts Efficiency: Automate tasks. This frees up your team.
360° Customer View: See all customer info in one spot. Understand them better.
AI Smart Help: Uses AI for predictions. Helps make smart business choices.
Integrated Modules: Combines sales, marketing, and service. All in one place.

جرّب creatio for free

التسعير

ستتم فوترة جميع الخطط سنوياً.

النمو: $25/شهر.
المؤسسة: $55/month.
غير محدود: $85/month.

جرّب creatio for free

الإيجابيات

أتمتة قوية.
Deep customization.
Strong sales tools.
Marketing features.
Automates many processes.

السلبيات

Steep learning curve, complex setup.
Higher cost, significant investment.
Customization needs technical skills.
Can be overkill for small teams.

جرّب creatio for free

ما هو SugarCRM؟

Okay, now let’s talk about SugarCRM.

It’s a classic CRM choice. It focuses on sales الأتمتة.

It helps you manage your customer relationships.

Think of it as a tool that keeps your sales process organized.

استكشف أيضاً بدائل SugarCRM…

وجهة نظرنا

هل تريد زيادة المبيعات بمقدار 20% في عام 2025؟ يمكن لأدوات SugarCRM مثل Sugar Sell و Sugar Serve و Sugar Market المساعدة! أتمتة التسويق وإدارة العملاء وإتمام المزيد من الصفقات.

Try sugarcrm now قراءة المراجعة الكاملة بدائل سكر الكرم

المزايا الرئيسية

منصة مفتوحة المصدر: يمنحك المزيد من المرونة والتحكم.
أتمتة المبيعات القوية: يمكنك تبسيط عمليات المبيعات وزيادة الإنتاجية.
أدوات إعداد تقارير ممتازة: احصل على رؤى قيّمة حول أداء مبيعاتك.
يتضمن تطبيق الهاتف المحمول access to your إدارة علاقات العملاء data on the go.
مجتمع كبير: استفد من ثروة من الموارد والدعم.

Try SugarCRM now

التسعير

SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:

الأساسيات: $19/مستخدم/شهر، ثلاثة مستخدمين كحد أدنى.
قياسي: $59/مستخدم/شهرًا، عشرة مستخدمين كحد أدنى.
متقدم: $85/مستخدم/شهر، عشرة مستخدمين كحد أدنى.
رئيس الوزراء: $135/مستخدم/شهر، عشرة مستخدمين كحد أدنى.

Try SugarCRM now

الإيجابيات

منصة قابلة للتخصيص للغاية.
ميزات قوية لإعداد التقارير.
تقدم نسخة تجريبية وخطة مجانية.
يتم تضمين تطبيق الهاتف المحمول.
مجتمع كبير ونشط.

السلبيات

يمكن أن يكون إعداده معقداً.
تبدو الواجهة قديمة.
أتمتة التسويق مكلفة.
Not as intuitive as GoHighLevel.
تبدو بعض الميزات غير متقنة.

Try SugarCRM now

مقارنة الميزات

This next part dives into the heart of the debate.

We compare the core features of Creatio and SugarCRM side-by-side.

This will show you how each one tackles challenges in your الأعمال environment.

1. Platform Technology and Tools

Creatio CRM: This system is built on a low-code platform and a no-code platform. The studio creatio product lets citizen developers quickly build applications. This gives you a maximum degree of freedom to tailor the system.
SugarCRM: SugarCRM focuses on a set of unified CRM applications like Sugar Sell and Sugar Market. It offers customization. However, it requires more technical know-how than Creatio’s visual approach.

2. Business Process and Workflow Automation

Creatio CRM: It is a strong tool for business process management. You can automate workflows easily. This is a core defining part of the entire creatio team philosophy. It allows you to streamline complex business process steps.
SugarCRM: SugarCRM offers workflow automation to handle tasks. It helps automate workflows within its various modules. While good, it is not as visually driven or central to the platform as Creatio’s capabilities.

3. Sales Processes and Management

Creatio CRM: The sales creatio product is designed to accelerate sales processes. It includes robust guided selling capabilities. This helps sales team members manage the pipeline effectively and boost sales performance.
SugarCRM: Sugar Sell is the main sales edition and provides tools for pipeline and account management. It is a solid CRM software for tracking deals. However, it may need more add-ons for the automation depth Creatio offers.

4. Marketing and Customer Journey

Creatio CRM: This platform is an omnichannel marketing platform. Marketing creatio allows you to easily orchestrate customer journey paths. You can run personalized marketing campaigns across many channels.
SugarCRM: Sugar market is the specific edition for marketing. It lets you run basic marketing campaigns. It helps enhance customer engagement, but Creatio often provides a deeper feature set for a complex customer journey.

جرّب creatio for free

5. Service and Case Management

Creatio CRM: It offers comprehensive case management features. This allows for quick service resolution. It is designed to create long-lasting relationships by providing great customer and employee experiences.
SugarCRM: Sugar Serve is the module focused on service automation. It handles case management and knowledge bases well. The sugar serve tools are effective for keeping service teams organized.

6. Customization and Flexibility

Creatio CRM: The platform offers a maximum degree of customization.¹¹ في low code nature empowers citizen developers إلى tailor the platform.¹² You can adapt it to very specific business requirements without writing code.¹³
SugarCRM: SugarCRM is highly customizable at a deeper level. You can tailor the system, but it often requires more technical skill or specialized software development to achieve complex changes.¹⁴

7. Integration and Ecosystem

Creatio CRM: It has a large selection of marketplace add-ons and connectors. This makes it simple to connect with third-party systems. It focuses on communicating transparently with other software tools.
SugarCRM: SugarCRM also supports many third-party integrations. It is known for its open-source crm origins, which allows for deep developer access to the software.

Try SugarCRM now

8. Core CRM Products and Focus

Creatio CRM: The creatio products are unified on a single low-code platform to automate everything. The three main pillars are Sales, Marketing, and Service.
SugarCRM: The platform uses separate edition offerings like Sugar Sell, Sugar Market, and Sugar Serve. Each focuses on a specific area, offering a more modular approach to your crm software.

9. Data and Order Management

Creatio CRM: Includes robust tools for order management and إعداد التقارير. It helps the creatio team members keep customer and financial data linked.
SugarCRM: Offers strong account management and reporting. This helps in managing customer data efficiently.

What to look for when choosing CRM?

Check the total cost. Look past the initial price per user per month. Ask about the crm prices for all your employees.
Do they offer a free plan or free trial? This helps الشركات الصغيرة test the software before a big commitment.
Evaluate support options. Do you get basic support or enhanced support? Quality online support matters for quick problem-solving.
Look at the required user minimum. Sugar Professional and Sugar Enterprise often have a ten-user minimum, which affects your overall cost billed annually.
Prioritize the customer experience. A leading crm should have features that truly enhance customer satisfaction and team productivity.
Ensure strong sales features like robust forecasting and geo-mapping are included. This helps your salesforce and revenue teams.
Check for seamless calendar integration. This is key for efficient operations and managing the team’s workload.
See if the crm platform offers drag-and-drop workflows. This platform to automate workflows is crucial for efficiency and building industry workflows.
Ask about crm alternatives that meet your specific business needs. The single platform solution might not be the best fit for every company.
Confirm the ability to customize SugarCRM or any system to your needs. This is more important than having unlimited users.

الحكم النهائي

Okay, so after testing Creatio vs SugarCRM, here’s the deal.

We pick Creatio CRM. Why?

It’s just easier to use. The no-code tools are a big plus.

It’s got better automation. And the analytics? Super helpful.

Yes, it can cost more. But you get more.

Plus, it’s easier to deploy and grow with. We’ve used both, and Creatio just feels more modern.

Trust us; it’ll save you time and headaches.

Try Creatio now قراءة المراجعة الكاملة Creatio alternatives

Try sugarCRM now قراءة المراجعة الكاملة sugarCRM alternatives

الأسئلة الشائعة

Which CRM is easier to deploy, Creatio or SugarCRM?

Creatio offers flexible deployment options, including cloud and on-premises, with a smoother setup. SugarCRM also provides various deployment methods, but its initial setup might be more complex, depending on the chosen edition.

Does Creatio or SugarCRM offer better marketing automation?

Creatio provides more comprehensive marketing automation features, including detailed campaign management and analytics. SugarCRM offers basic tools, but Creatio offers more advanced features.

Which CRM is more user-friendly for a sales team?

Creatio has a modern, intuitive interface, making it easier for sales teams to adapt quickly. SugarCRM’s interface is more traditional, which some users might find less intuitive.

Can I customize both Creatio and SugarCRM to fit my business needs?

Yes, both CRMs are customizable. Creatio’s no-code tools make customization easier for non-technical users. SugarCRM offers customization, but it may require more technical expertise.

Which CRM offers better scalability for a growing business?

Both CRMs offer scalability, but Creatio’s modern architecture and flexible deployment options often provide a smoother scaling experience. SugarCRM is also scalable, but its complexity might increase with growth.