Overweldigd voelen door IT-beheer tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can maken een slimme keuze.
Overzicht
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your bedrijf.
Ben je er klaar voor om te zien hoe de geavanceerde AI van Atera je IT-processen kan transformeren en je geld kan besparen? Sluit je aan bij de duizenden bedrijven die er al van profiteren.
Prijzen: Er is een gratis abonnement beschikbaar. Betaalde abonnementen beginnen bij $129 per maand.
Belangrijkste kenmerken:
- Autonome IT
- AI-agenten en bewaking op afstand
- Naadloos patchbeheer
- Slimme ticketing en helpdesk
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
Prijzen: Er is een gratis abonnement. Betaalde abonnementen beginnen bij $19 per maand.
Belangrijkste kenmerken:
- Incident Management
- SLA Management
- Freddy AI Copilot
Wat is Atera?
Atera is een compleet IT-beheerplatform.
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and automatisering.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
Onze mening
Ervaar Atera zelf! Sluit u aan bij meer dan 13.000 klanten in meer dan 120 landen. Verminder uw tickets met 35% dankzij AI Copilot.
Belangrijkste voordelen
- Verhoog de productiviteit van uw team met gemiddeld 11-13 uur per week.
- Behaal een succespercentage van 97% voor patches voor beveiligde systemen.
- Beheer moeiteloos 6 miljoen apparaten.
- Genereer scripts met AI Copilot die 90% nauwkeurig zijn.
- Los 50% van de tickets automatisch op.
Prijzen
Atera biedt een gratis proefperiode en verschillende prijsopties.Hier volgt de uitleg:
- MSP Pro-abonnement: Vanaf $129 per maand
- MSP-groeiplan: $179/maand
- MSP-energieplan: $209 per maand
- MSP Supermachtplan: Neem contact op voor prijsinformatie.
- Professioneel plan voor de IT-afdeling: Vanaf $149 per maand
- Expertplan voor de IT-afdeling: $189/maand
- Masterplan voor de IT-afdeling: $219/maand
- Bedrijfsplan voor de IT-afdeling: Neem contact op voor prijsinformatie.
Voordelen
Nadelen
Wat is Freshservice?
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
Onze mening
Ervaar Freshservice, de ITSM-oplossing speciaal ontwikkeld voor de moderne werkplek. Ontdek waarom meer dan 73.000 bedrijven Freshservice vertrouwen om hun IT te vereenvoudigen en hun medewerkers te verrassen.
Belangrijkste voordelen
- Freddy AI-copiloot: Deze AI-assistent is ingebouwd in het platform. Hij kan je helpen tickets sneller af te handelen. De AI Copilot ondersteunt taken zoals het maken van ticketoverzichten en het geven van slimme suggesties. Dit bespaart je team veel tijd.
- Incidentbeheer: Freshservice blinkt uit in het afhandelen en oplossen van problemen. U kunt tickets automatisch doorsturen naar de juiste teamleden. Dit zorgt ervoor dat problemen snel worden opgelost, waardoor de downtime wordt beperkt.
- SLA-beheer: U kunt eenvoudig Service Level Agreements (SLA's) instellen. Het platform stuurt automatisch meldingen bij schendingen van de SLA. Dit helpt uw ​​team om de servicedoelstellingen te behalen.
- Gratis abonnement: Freshservice biedt een gratis abonnement voor maximaal drie agenten. Dit is een uitstekende manier voor kleine teams en startups om kosteloos van start te gaan.
Prijzen
De prijsstelling van Freshservice is gebaseerd op het aantal agenten. Het jaarabonnement begint bij $19 per agent per maand voor het Starter-pakket. Het is een flexibel model dat meegroeit met uw team.
- Starter: Vanaf $19 per agent per maand (jaarlijks gefactureerd).
- Groei: Vanaf $49 per agent per maand (jaarlijks gefactureerd).
- Pro: Vanaf $95 per agent per maand (jaarlijks gefactureerd).
- Onderneming: Neem contact met hen op voor een prijsopgave op maat.
Voordelen
Nadelen
Functievergelijking
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. Kunstmatige intelligentie
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- Atera: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an autonoom agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- Verse service: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- Atera: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- Verse service: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- Atera: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- Verse service: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- Atera: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all apparaten on your network. You get detailed information on hardware, software, and configuration.
- Verse service: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. Toegang op afstand
Toegang op afstand is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- Atera: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- Verse service: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- Atera: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- Verse service: Freshservice provides a visual workflow management bouwer. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- Atera: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- Verse service: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from CRM to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- AI-functies: Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- Prijsmodel: Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- Schaalbaarheid: Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- Gebruiksgemak: A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- Integratie: Look for strong integration capabilities with other tools you already use, such as for backups, beveiliging, and project management.
Eindconclusie
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
Veelgestelde vragen
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
Welk platform is beter voor kleine bedrijven?
Atera is often better for kleine bedrijven and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
Welk platform is gebruiksvriendelijker?
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
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