Sentirsi sopraffatti da gestione IT tools? It’s a real problem.
Many platforms promise to simplify your work, but they often fall short.
They can be complex and expensive, leaving you to wonder if there’s a better way.
You need a solution that’s simple, powerful, and affordable.
That’s why we’re looking at two of the top options: Atera and Freshservice.
This article will compare Atera vs Freshservice to help you decide which IT management platform is the best fit for your needs in 2025.
We’ll break down the key features so you can Fare una scelta intelligente.
Panoramica
We’ve tested both Atera and Freshservice. We’ve used their key features.
Now, we’re ready to share our findings.
This comparison will show you which platform is better for your Attività commerciale.
Pronti a scoprire come l'intelligenza artificiale all'avanguardia di Atera può trasformare le vostre operazioni IT e farvi risparmiare denaro? Unitevi alle migliaia di aziende che ne stanno già beneficiando.
Prezzi: Ha un piano gratuito. Il piano a pagamento parte da $ 129 al mese
Caratteristiche principali:
- IT autonomo
- Agenti AI e monitoraggio remoto
- Gestione delle patch senza interruzioni
- Smart Ticketing e Helpdesk
Freshservice offers a 97% customer satisfaction rate. With its powerful ITSM features and Freddy AI Copilot, it’s a solid choice for teams of all sizes.
Prezzi: Ha un piano gratuito. Il piano a pagamento parte da $ 19 al mese
Caratteristiche principali:
- Incident Management
- SLA Management
- Freddy AI Copilot
Che cos'è Atera?
Atera è una piattaforma completa di gestione IT.
It’s built for IT teams and managed service providers (MSPs).
Think of it as your all-in-one hub. It combines tools for remote monitoring, helpdesk, and automazione.
Atera makes it easy to manage your IT without juggling multiple apps.
It’s a cloud-based solution, allowing you to work from anywhere.
La nostra opinione
Prova Atera in prima persona! Unisciti a oltre 13.000 clienti in oltre 120 paesi. Riduci i biglietti del 35% con AI Copilot.
Vantaggi principali
- Aumenta la produttività del team di 11-13 ore in media ogni settimana.
- Ottieni un tasso di successo delle patch del 97% per sistemi sicuri.
- Gestisci 6 milioni di dispositivi con facilità .
- Genera script con AI Copilot con una precisione del 90%.
- Risolvi automaticamente il 50% dei ticket.
Prezzi
Atera offre una prova gratuita e una gamma di opzioni di prezzoEcco la ripartizione:
- Piano MSP Pro: A partire da $ 129 al mese
- Piano di crescita MSP: $ 179/mese
- Piano energetico MSP: $ 209 al mese
- Piano Superpotenza MSP: Contattateci per conoscere i prezzi.
- Piano professionale del reparto IT: A partire da $ 149/mese
- Piano degli esperti del dipartimento IT: $ 189/mese
- Piano generale del dipartimento IT: $ 219/mese
- Piano aziendale del reparto IT: Contattateci per conoscere i prezzi.
Professionisti
Contro
Che cos'è Freshservice?
Freshservice is a cloud-based IT service management (ITSM) tool.
It is made by the same company as Freshdesk.
It helps you manage IT requests and assets easily.
Freshservice is known for its clean design and simple setup.
It’s a good choice for companies that want a powerful but easy-to-use platform.
La nostra opinione
Prova Freshservice, la soluzione ITSM pensata per un ambiente di lavoro moderno. Scopri perché oltre 73.000 aziende si affidano a Freshservice per semplificare l'IT e soddisfare i dipendenti.
Vantaggi principali
- Freddy AI Copilot: Questo assistente AI è integrato nella piattaforma. Può aiutarti a risolvere i ticket più velocemente. AI Copilot ti assiste in attività come la creazione di riepiloghi dei ticket e la fornitura di suggerimenti intelligenti. Questo fa risparmiare molto tempo al tuo team.
- Gestione degli incidenti: Freshservice eccelle nella gestione e risoluzione dei problemi. È possibile indirizzare automaticamente i ticket ai membri del team corretti. Questo garantisce una rapida risoluzione dei problemi, riducendo i tempi di inattività .
- Gestione SLA: È possibile impostare facilmente gli Accordi sul Livello di Servizio (SLA). La piattaforma invia automaticamente avvisi in caso di violazioni degli SLA. Questo aiuta il tuo team a raggiungere i propri obiettivi di servizio.
- Piano gratuito: Freshservice offre un piano gratuito per un massimo di tre agenti. È un ottimo modo per piccoli team e startup di iniziare senza costi aggiuntivi.
Prezzi
Il prezzo di Freshservice si basa sul numero di agenti. Il piano annuale parte da 19 $ per agente al mese per il piano Starter. È un modello flessibile che cresce con il tuo team.
- Antipasto: A partire da $ 19/agente/mese (fatturazione annuale).
- Crescita: A partire da $ 49/agente/mese (fatturazione annuale).
- Professionista: A partire da $ 95/agente/mese (fatturazione annuale).
- Impresa: Contattateli per un preventivo personalizzato.
Professionisti
Contro
Confronto delle funzionalitÃ
Let’s get into the details of how Atera and Freshservice compare.
This section will break down the features that matter most to your support team and various departments.
It helps you see which platform is the right management solution for you.
1. Intelligenza artificiale
Artificial intelligence (AI) is a major focus for both platforms, but they use it in different ways. The goal is always to reduce manual tasks and improve efficiency.
- Atera: Atera uses AI with its IT Autopilot and AI Copilot. IT Autopilot acts as an autonomo agent that handles routine tasks and tickets on its own. AI Copilot is a smart assistant for technicians, saving them time by summarizing tickets, writing scripts, and assisting with diagnostics.
- Servizio fresco: Freshservice includes Freddy AI Copilot. This tool focuses heavily on the service desk and ticketing system. It helps with tasks such as ticket summarization, incident management and provides smart suggestions to help agents resolve issues faster, which directly empowers employees to be more productive.
2. Service Desk and Ticketing
A strong service desk is crucial for any IT team. Both platforms offer a robust ticketing system, but their approaches differ.
- Atera: Atera provides an all-in-one platform where the ticketing system is deeply integrated with its remote monitoring and management (RMM) tools. This lets you quickly move from a ticket to a remote session.
- Servizio fresco: Freshservice is built from the ground up as an ITSM tool. It excels in service desk management, offering advanced features like automated routing, SLA management, and customizable templates for different ticket types.
3. Self-Service Portal
A self-service portal is essential for empowering employees to find answers on their own and log their tickets. This reduces the burden on your support team.
- Atera: Atera includes a self-service portal where users can create tickets, view their status, and search for solutions in a built-in knowledge base.
- Servizio fresco: The self-service portal in Freshservice is highly customizable. It includes a robust knowledge base and a service catalog, allowing users to request specific services and hardware directly from a central website.
4. Asset Management
Asset management is about tracking all your IT hardware and software. A good management solution should make this simple.
- Atera: Atera’s asset management is part of its RMM capabilities. It automatically discovers and inventories all dispositivi on your network. You get detailed information on hardware, software, and configuration.
- Servizio fresco: The asset management in Freshservice is integrated with its service desk. You can link assets to tickets, track their lifecycle, and manage software licenses.
5. Accesso remoto
Accesso remoto is a core need for any IT professional. Both platforms have this feature, but their built-in tools are a bit different.
- Atera: Atera includes remote access as a standard feature, allowing technicians to connect to and control devices directly from the platform. It’s built right in, so there’s no need for a third-party app.
- Servizio fresco: Freshservice also offers remote access, but it often relies on its tight integration capabilities with other remote tools to provide the most powerful features.
6. Workflow Management and Automation
Workflow management is key to automating repetitive tasks. Both platforms have features for this, but their focus areas are slightly different.
- Atera: The Atera platform uses automation through its IT Autopilot and scripting capabilities. You can set up policies to automate tasks such as patch deployment, maintenance, and other task management items.
- Servizio fresco: Freshservice provides a visual workflow management costruttore. You can create complex automations to handle everything from ticket routing to change management approvals, making it very powerful for handling repeatable processes across various departments.
7. Integration Capabilities
Integration capabilities are crucial for connecting your IT management solution to other business tools.
- Atera: Atera has strong integration capabilities with popular tools for backups, antivirus, and other IT functions. It also has an open API for custom connections, making it a flexible solution offers for many businesses.
- Servizio fresco: Freshservice is part of the larger Freshworks ecosystem. It offers numerous out-of-the-box integration capabilities with a wide range of business apps, from CRM to collaboration tools, facilitating seamless collaboration.
What to Look for in an IT Management Platform?
- Caratteristiche dell'IA: Prioritize platforms with AI-driven automation, such as Atera’s IT Autopilot or Freshservice’s Freddy AI, for enhanced efficiency.
- Modello di prezzo: Consider whether a per-technician model (Atera) or a per-agent model (Freshservice) fits your budget and team size best.
- Scalabilità : Choose a platform that can grow with you. Atera’s unlimited devices per technician is a key benefit for expanding teams.
- Facilità d'uso: A user-friendly interface and simple setup will save your team time and reduce the learning curve.
- Integrazione: Look for strong integration capabilities with other tools you already use, such as for backups, sicurezza, and project management.
Verdetto finale
When it comes to the Atera Freshservice debate, both are solid choices.
But if we had to pick one, our choice would be Atera.
Its all-in-one approach and unique per-technician pricing stand out.
With Atera, you get unlimited devices, which is great for growing teams.
The AI features, like IT Autopilot and AI Copilot, are also a game-changer for saving time.
While Freshservice Atera has its strengths, especially in ticket management, we found some Freshservice alternatives to be better in certain areas.
Atera is better at identifying areas for improvement with its built-in tools.
In one word, Atera offers more comprehensive value for IT teams looking to simplify their workflow and scale efficiently.
Domande frequenti
What is the main difference between Atera and Freshservice?
Atera is an all-in-one platform for IT management with RMM and PSA tools. Freshservice is a dedicated IT Service Management (ITSM) solution focused on service desk and ticketing.
Quale piattaforma è migliore per le piccole imprese?
Atera is often better for piccole imprese and MSPs due to its all-in-one platform and per-technician pricing, which allows for unlimited devices.
Does Atera or Freshservice have better AI features?
Both platforms have strong AI, but Atera’s AI features, like IT Autopilot and AI Copilot, are more integrated into a wider range of IT management tasks.
Is Freshservice or Atera more expensive?
Freshservice’s pricing is per agent, which can become more expensive as your team grows. Atera’s per-technician pricing can be more cost-effective for managing many devices.
Quale piattaforma è più facile da usare?
Freshservice is known for its user-friendly interface and ease of setup, making it very accessible. Atera is also easy to use, but with more built-in features, it has a slightly steeper learning curve.
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