{"id":80288,"date":"2025-03-23T18:31:51","date_gmt":"2025-03-23T18:31:51","guid":{"rendered":"https:\/\/fahimai.com\/?p=80288"},"modified":"2026-07-01T15:40:48","modified_gmt":"2026-07-01T12:40:48","slug":"zendesk-vs-freshsales","status":"publish","type":"post","link":"https:\/\/www.fahimai.com\/fr\/zendesk-vs-freshsales","title":{"rendered":"Zendesk vs Freshsales CRM: I Tested Both \u2014 Here&#8217;s the Truth (2026)"},"content":{"rendered":"<style>.kb-row-layout-id80288_1344a9-9a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id80288_1344a9-9a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id80288_1344a9-9a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:80px;max-width:1080px;padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:0rem;padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:0rem;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id80288_1344a9-9a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id80288_1344a9-9a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-sm, 1rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id80288_1344a9-9a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id80288_1344a9-9a alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full kb-theme-content-width\">\n<style>.kadence-column80288_359be7-2c > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_359be7-2c > .kt-inside-inner-col{box-shadow:0px 14px 25px -10px rgba(0, 0, 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solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column80288_359be7-2c > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_359be7-2c inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_36db35-09{justify-content:center;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_36db35-09 alignnone\"><style>.kt-svg-item-80288_7cbe7f-21 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_7cbe7f-21 .kb-svg-icon-wrap{color:#ffffff;font-size:50px;margin-top:-75px;background:#ff6900;border-color:var(--global-palette3, #1A202C);border-width:3px;border-radius:50%;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-stacked kt-svg-icon-wrap kt-svg-item-80288_7cbe7f-21\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae, .wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae[data-kb-block=\"kb-adv-heading58374_7b2a34-ae\"]{display:block;margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0rem;margin-bottom:0rem;margin-left:0rem;text-align:center;font-size:0.9em;line-height:1;font-weight:700;font-style:normal;color:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae[data-kb-block=\"kb-adv-heading58374_7b2a34-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58374_7b2a34-ae[data-kb-block=\"kb-adv-heading58374_7b2a34-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading58374_7b2a34-ae wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\">Winner<\/span>\n\n\n<style>.kb-image28134_34823c-6a:not(.kb-image-is-ratio-size) .kb-img, .kb-image28134_34823c-6a.kb-image-is-ratio-size{padding-top:var(--global-kb-spacing-xxs, 0.5rem);}.kb-image28134_34823c-6a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image28134_34823c-6a size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1.png\" alt=\"Zendesk\" class=\"kb-img wp-image-28136\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1-480x120.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure>\n\n\n<style>.kadence-column80288_d18a0a-52 > .kt-inside-inner-col{display:flex;}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col{padding-top:0px;padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col,.kadence-column80288_d18a0a-52 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col > *, .kadence-column80288_d18a0a-52 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_d18a0a-52 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col > 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> .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_d18a0a-52 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_d18a0a-52 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_d18a0a-52 kb-section-dir-horizontal inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_708401-6f{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_708401-6f alignnone\"><style>.kt-svg-item-80288_ca17f3-f9 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_ca17f3-f9 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_ca17f3-f9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_2910d8-c8 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_2910d8-c8 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_2910d8-c8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_e1fecd-ca .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_e1fecd-ca .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_e1fecd-ca\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_b37951-a3 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_b37951-a3 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_b37951-a3\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_472ce4-96 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_472ce4-96 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_472ce4-96\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_star\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be, .wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be[data-kb-block=\"kb-adv-heading58374_6605d0-be\"]{display:block;font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be[data-kb-block=\"kb-adv-heading58374_6605d0-be\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58374_6605d0-be[data-kb-block=\"kb-adv-heading58374_6605d0-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading58374_6605d0-be wp-block-kadence-advancedheading has-black-color has-text-color\">4.1<\/span>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_344996-c2:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_344996-c2 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_344996-c2 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_344996-c2 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items80288_344996-c2 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items80288_344996-c2 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-80288_004ae0-cd .kt-svg-icon-list-single{color:#ff6900 !important;}.kt-svg-icon-list-item-80288_004ae0-cd .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_004ae0-cd\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_headset kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Unified Agent Workspace<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_cc56f6-21 .kt-svg-icon-list-single{color:#0ea5e9 !important;}.kt-svg-icon-list-item-80288_cc56f6-21 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_cc56f6-21\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_puzzle-piece kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M519.442 288.651c-41.519 0-59.5 31.593-82.058 31.593C377.409 320.244 432 144 432 144s-196.288 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mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_2884a4-37\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_robot kt-svg-icon-list-single\"><svg viewBox=\"0 0 640 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M0 256v128c0 17.7 14.3 32 32 32h32V224H32c-17.7 0-32 14.3-32 32zM464 96H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32v64H176c-44.2 0-80 35.8-80 80v272c0 35.3 28.7 64 64 64h320c35.3 0 64-28.7 64-64V176c0-44.2-35.8-80-80-80zM256 416h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm128 120h-64v-32h64v32zm96 0h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm192-72h-32v192h32c17.7 0 32-14.3 32-32V256c0-17.7-14.3-32-32-32z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">AI Resolves 80%+ Routine Tickets<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_43469d-cf .kt-svg-icon-list-single{color:#f59e0b !important;}.kt-svg-icon-list-item-80288_43469d-cf .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_43469d-cf\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_ticket-alt kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M128 160h320v192H128V160zm400 96c0 26.51 21.49 48 48 48v96c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48v-96c26.51 0 48-21.49 48-48s-21.49-48-48-48v-96c0-26.51 21.49-48 48-48h480c26.51 0 48 21.49 48 48v96c-26.51 0-48 21.49-48 48zm-48-104c0-13.255-10.745-24-24-24H120c-13.255 0-24 10.745-24 24v208c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24V152z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Omnichannel Ticketing System<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_3a2a66-8c .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_3a2a66-8c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_3a2a66-8c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_shield-alt kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M496 128c0 221.282-135.934 344.645-221.539 380.308a48 48 0 0 1-36.923 0C130.495 463.713 16 326.487 16 128a48 48 0 0 1 29.539-44.308l192-80a48 48 0 0 1 36.923 0l192 80A48 48 0 0 1 496 128zM256 446.313l.066.034c93.735-46.689 172.497-156.308 175.817-307.729L256 65.333v380.98z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">AES-256 Encryption &amp; 2FA<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_c52215-7b .kt-svg-icon-list-single{color:#10b981 !important;}.kt-svg-icon-list-item-80288_c52215-7b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_c52215-7b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_gift kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M32 448c0 17.7 14.3 32 32 32h160V320H32v128zm448-288h-42.1c6.2-12.1 10.1-25.5 10.1-40 0-48.5-39.5-88-88-88-41.6 0-68.5 21.3-103 68.3-34.5-47-61.4-68.3-103-68.3-48.5 0-88 39.5-88 88 0 14.5 3.8 27.9 10.1 40H32c-17.7 0-32 14.3-32 32v80c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-80c0-17.7-14.3-32-32-32zm-326.1 0c-22.1 0-40-17.9-40-40s17.9-40 40-40c19.9 0 34.6 3.3 86.1 80h-86.1zm206.1 0h-86.1c51.4-76.5 65.7-80 86.1-80 22.1 0 40 17.9 40 40s-17.9 40-40 40zm-72 320h160c17.7 0 32-14.3 32-32V320H288v160z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">14-Day Free Trial<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_c69ed3-99 .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_c69ed3-99 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_c69ed3-99\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_dollar-sign kt-svg-icon-list-single\"><svg viewBox=\"0 0 288 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Paid Plans from $55\/agent\/mo<\/strong><\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns58374_winner_btn{gap:var(--global-kb-gap-none, 0rem );flex-direction:column;align-items:center;justify-content:center;}.kt-btns58374_winner_btn .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns58374_winner_btn\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);margin-top:var(--global-kb-spacing-xs, 1rem);}.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_winner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn58374_winner_btn_inner kt-btn-size-standard kt-btn-width-type-full kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">TRY NOW<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column80288_7e1552-50 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_7e1552-50 > .kt-inside-inner-col{box-shadow:0px 14px 25px -10px rgba(0, 0, 0, 0.5);border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);}.kadence-column80288_7e1552-50 > .kt-inside-inner-col,.kadence-column80288_7e1552-50 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column80288_7e1552-50 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column80288_7e1552-50 > .kt-inside-inner-col{flex-direction:column;}.kadence-column80288_7e1552-50 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column80288_7e1552-50 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column80288_7e1552-50{position:relative;}@media all and (max-width: 1024px){.kadence-column80288_7e1552-50 > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column80288_7e1552-50 > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_7e1552-50 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_4dc71b-30{justify-content:center;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_4dc71b-30 alignnone\"><style>.kt-svg-item-80288_e985ca-a9 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_e985ca-a9 .kb-svg-icon-wrap{color:#ffffff;font-size:50px;margin-top:-75px;background:#00d084;border-color:var(--global-palette3, #1A202C);border-width:3px;border-radius:50%;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-stacked kt-svg-icon-wrap kt-svg-item-80288_e985ca-a9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_activity\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7, .wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7[data-kb-block=\"kb-adv-heading58374_48d1b6-a7\"]{display:block;margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0rem;margin-bottom:0rem;margin-left:0rem;text-align:center;font-size:0.9em;line-height:1;font-weight:700;font-style:normal;color:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7[data-kb-block=\"kb-adv-heading58374_48d1b6-a7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58374_48d1b6-a7[data-kb-block=\"kb-adv-heading58374_48d1b6-a7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading58374_48d1b6-a7 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\">Runner Up<\/span>\n\n\n<style>.kb-image131644_5a2796-df:not(.kb-image-is-ratio-size) .kb-img, .kb-image131644_5a2796-df.kb-image-is-ratio-size{padding-top:var(--global-kb-spacing-xxs, 0.5rem);}.kb-image131644_5a2796-df .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131644_5a2796-df\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3.png\" alt=\"Freshsales CRM\" class=\"kb-img wp-image-28145\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3-480x120.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n\n\n<style>.kadence-column80288_b10872-8a > .kt-inside-inner-col{display:flex;}.kadence-column80288_b10872-8a > .kt-inside-inner-col{padding-top:0px;padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_b10872-8a > .kt-inside-inner-col,.kadence-column80288_b10872-8a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column80288_b10872-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column80288_b10872-8a > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column80288_b10872-8a > .kt-inside-inner-col > *, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_b10872-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column80288_b10872-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column80288_b10872-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column80288_b10872-8a > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column80288_b10872-8a > .kt-inside-inner-col > *, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_b10872-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column80288_b10872-8a > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column80288_b10872-8a > .kt-inside-inner-col > *, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_b10872-8a > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_b10872-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_b10872-8a kb-section-dir-horizontal inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_155503-d9{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_155503-d9 alignnone\"><style>.kt-svg-item-80288_135fd7-44 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_135fd7-44 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_135fd7-44\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_c56d77-be .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_c56d77-be .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_c56d77-be\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_3326e7-0f .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_3326e7-0f .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_3326e7-0f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_9eb28a-b4 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_9eb28a-b4 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_9eb28a-b4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_b71403-18 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_b71403-18 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_b71403-18\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_star\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14, .wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14[data-kb-block=\"kb-adv-heading58374_1cf79b-14\"]{display:block;font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14[data-kb-block=\"kb-adv-heading58374_1cf79b-14\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58374_1cf79b-14[data-kb-block=\"kb-adv-heading58374_1cf79b-14\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading58374_1cf79b-14 wp-block-kadence-advancedheading has-black-color has-text-color\">4.0<\/span>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_6ba2a5-f1:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_6ba2a5-f1 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_6ba2a5-f1 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_6ba2a5-f1 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items80288_6ba2a5-f1 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items80288_6ba2a5-f1 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-80288_3a0310-2a .kt-svg-icon-list-single{color:#6366f1 !important;}.kt-svg-icon-list-item-80288_3a0310-2a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_3a0310-2a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_robot kt-svg-icon-list-single\"><svg viewBox=\"0 0 640 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M0 256v128c0 17.7 14.3 32 32 32h32V224H32c-17.7 0-32 14.3-32 32zM464 96H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32v64H176c-44.2 0-80 35.8-80 80v272c0 35.3 28.7 64 64 64h320c35.3 0 64-28.7 64-64V176c0-44.2-35.8-80-80-80zM256 416h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm128 120h-64v-32h64v32zm96 0h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm192-72h-32v192h32c17.7 0 32-14.3 32-32V256c0-17.7-14.3-32-32-32z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Freddy AI Lead Scoring<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_aae990-28 .kt-svg-icon-list-single{color:#ff6900 !important;}.kt-svg-icon-list-item-80288_aae990-28 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_aae990-28\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_phone kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Built-in Phone, Email &amp; Chat<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_e110ed-64 .kt-svg-icon-list-single{color:#0ea5e9 !important;}.kt-svg-icon-list-item-80288_e110ed-64 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_e110ed-64\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_columns kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M464 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zM224 416H64V160h160v256zm224 0H288V160h160v256z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Visual Kanban Pipelines<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_7da469-e5 .kt-svg-icon-list-single{color:#f59e0b !important;}.kt-svg-icon-list-item-80288_7da469-e5 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_7da469-e5\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_bullseye kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 72c101.689 0 184 82.295 184 184 0 101.689-82.295 184-184 184-101.689 0-184-82.295-184-184 0-101.689 82.295-184 184-184m0-64C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 184c35.29 0 64 28.71 64 64s-28.71 64-64 64-64-28.71-64-64 28.71-64 64-64m0-64c-70.692 0-128 57.308-128 128s57.308 128 128 128 128-57.308 128-128-57.308-128-128-128z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Rated 4.5\/5 on G2 &amp; Capterra<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_6f0485-6f .kt-svg-icon-list-single{color:#10b981 !important;}.kt-svg-icon-list-item-80288_6f0485-6f .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_6f0485-6f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_gift kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M32 448c0 17.7 14.3 32 32 32h160V320H32v128zm448-288h-42.1c6.2-12.1 10.1-25.5 10.1-40 0-48.5-39.5-88-88-88-41.6 0-68.5 21.3-103 68.3-34.5-47-61.4-68.3-103-68.3-48.5 0-88 39.5-88 88 0 14.5 3.8 27.9 10.1 40H32c-17.7 0-32 14.3-32 32v80c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-80c0-17.7-14.3-32-32-32zm-326.1 0c-22.1 0-40-17.9-40-40s17.9-40 40-40c19.9 0 34.6 3.3 86.1 80h-86.1zm206.1 0h-86.1c51.4-76.5 65.7-80 86.1-80 22.1 0 40 17.9 40 40s-17.9 40-40 40zm-72 320h160c17.7 0 32-14.3 32-32V320H288v160z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">21-Day Free Trial<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_fe9290-14 .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_fe9290-14 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_fe9290-14\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_piggy-bank kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M560 224h-29.5c-8.8-20-21.6-37.7-37.4-52.5L512 96h-32c-29.4 0-55.4 13.5-73 34.3-7.6-1.1-15.1-2.3-23-2.3H256c-77.4 0-141.9 55-156.8 128H56c-14.8 0-26.5-13.5-23.5-28.8C34.7 215.8 45.4 208 57 208h1c3.3 0 6-2.7 6-6v-20c0-3.3-2.7-6-6-6-28.5 0-53.9 20.4-57.5 48.6C-3.9 258.8 22.7 288 56 288h40c0 52.2 25.4 98.1 64 127.3V496c0 8.8 7.2 16 16 16h64c8.8 0 16-7.2 16-16v-48h128v48c0 8.8 7.2 16 16 16h64c8.8 0 16-7.2 16-16v-80.7c11.8-8.9 22.3-19.4 31.3-31.3H560c8.8 0 16-7.2 16-16V240c0-8.8-7.2-16-16-16zm-128 64c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16-7.2 16-16 16zM256 96h128c5.4 0 10.7.4 15.9.8 0-.3.1-.5.1-.8 0-53-43-96-96-96s-96 43-96 96c0 2.1.5 4.1.6 6.2 15.2-3.9 31-6.2 47.4-6.2z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Free Plan for Small Teams<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_9cbad4-ad .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_9cbad4-ad .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_9cbad4-ad\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_dollar-sign kt-svg-icon-list-single\"><svg viewBox=\"0 0 288 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Paid Plans from $9\/user\/mo<\/strong><\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns58374_runner_btn{gap:var(--global-kb-gap-none, 0rem );flex-direction:column;align-items:center;justify-content:center;}.kt-btns58374_runner_btn .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns58374_runner_btn\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);margin-top:var(--global-kb-spacing-xs, 1rem);}.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn58374_runner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn58374_runner_btn_inner kt-btn-size-standard kt-btn-width-type-full kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshsales\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">TRY NOW<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u26a1 Quick Verdict:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pricing:<\/strong> Freshsales starts at $9\/user\/mo. Zendesk paid plans start at $55\/agent\/mo.<\/li>\n\n\n\n<li><strong>Best for:<\/strong> Zendesk for customer support teams. Freshsales for sales teams managing leads and deals.<\/li>\n\n\n\n<li><strong>Key difference:<\/strong> Zendesk is customer service software. Freshsales is <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-software\" title=\"CRM\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132693\" target=\"_blank\" rel=\"noopener\">CRM<\/a> software built around sales.<\/li>\n\n\n\n<li><strong>Our pick:<\/strong> Zendesk for scaling support. Freshsales wins on price and pure sales <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-for-startups\" title=\"CRM\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132702\" target=\"_blank\" rel=\"noopener\">CRM<\/a> value.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/03\/Zendesk-vs-Freshsales-crm.png\" alt=\"Zendesk vs Freshsales Comparison\" title=\"\"><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk and Freshsales solve two different problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One runs your customer support. The other runs your sales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk is customer support software for handling tickets and conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales is a CRM built to help sales teams close deals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">People still compare them because both touch the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide shows which tool fits your <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/best-ai-tools-for-business\" title=\"business\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132696\">business<\/a> and budget.<\/p>\n\n\n\n<h2 id='overview'  id=\"boomdevs_1\" class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Zendesk vs Freshsales comparison covers pricing, features, and ease of use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also show who each platform works best for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our sources include published specs, documentation, and G2 reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By the end, you will know which one to pick.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='what-is-zendesk'  id=\"boomdevs_2\" class=\"wp-block-heading\">What is Zendesk?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk is a cloud-based customer service software platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It pulls customer conversations from multiple channels into one place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company started the customer experience shift back in 2007.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk is based in San Francisco and led by CEO Tom Eggemeier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today Zendesk support serves over 200,000 customers worldwide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brands like Uber and Shopify use it to manage support requests.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Zendesk Review: Is It The Best Customer Support Platform For Your Business?\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/Gl-7-sw8dZo?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-group cta-box-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns cta-box-inner is-layout-flex wp-container-core-columns-is-layout-c446116b wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cta-box-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cta-box-logo is-layout-flow wp-block-group-is-layout-flow\"><style>.kb-image131609_a065b0-59.kb-image-is-ratio-size, .kb-image131609_a065b0-59 .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image131609_a065b0-59.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image131609_a065b0-59 .kb-image-is-ratio-size{align-self:unset;}.kb-image131609_a065b0-59 figure{max-width:350px;}.kb-image131609_a065b0-59 .image-is-svg, .kb-image131609_a065b0-59 .image-is-svg img{width:100%;}.kb-image131609_a065b0-59 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131609_a065b0-59\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70.png\" alt=\"Zendesk\" class=\"kb-img wp-image-12406\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cta-box-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cta-box-title wp-block-paragraph\">Zendesk<\/p>\n\n\n\n<p class=\"cta-box-rating wp-block-paragraph\">\u2b50 4.1\/5 | \ud83d\udcb0 From $55\/agent\/month<\/p>\n\n\n\n<p class=\"cta-box-description wp-block-paragraph\">Zendesk&#8217;s customer support software unifies email, chat, and social messaging. It scales from <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/bookkeeping-software-for-small-businesses\" title=\"small businesses\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132709\" target=\"_blank\" rel=\"noopener\">small businesses<\/a> to global support teams.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-buttons is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-primary\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\">TRY ZENDESK NOW \u2192<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/zendesk\">READ FULL REVIEW \u2192<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/how-to-use-zendesk\">ZENDESK TUTORIAL \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 id='zendesk-pricing'  id=\"boomdevs_3\" class=\"wp-block-heading\">Zendesk Pricing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what Zendesk&#8217;s pricing looks like in 2026. Zendesk offers three main Suite plans, billed per agent per month.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td>Suite Team<\/td><td>$55\/agent\/month<\/td><td>Small support teams starting out<\/td><\/tr><tr><td>Suite Growth<\/td><td>$89\/agent\/month<\/td><td>Growing teams needing self-service<\/td><\/tr><tr><td>Suite Professional<\/td><td>$115\/agent\/month<\/td><td>Businesses wanting custom workflows<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pricing verified July 2026.<\/em><\/p>\n\n\n<style>.kb-image48f8ef_37de89 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image48f8ef_37de89 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Pricing.png\" alt=\"Zendesk Pricing\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free trial:<\/strong> Yes. Zendesk gives you a 14-day free trial with full access to the Suite Professional plan. No credit card required to start.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Startup program:<\/strong> Qualifying startups can use Zendesk free for six months.<\/p>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udccc <strong>Note:<\/strong> Each Zendesk plan includes ticketing, help center tools, and <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/it-reporting-tools\" title=\"reporting\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132700\" target=\"_blank\" rel=\"noopener\">reporting<\/a>. Higher tiers add multilingual support, custom apps, and deeper <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-ai-automation-tools\" title=\"automation\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132699\" target=\"_blank\" rel=\"noopener\">automation<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Warning:<\/strong> Some older sources list a $19 Team tier. That is the legacy Support-only plan, not the current Suite. The Suite prices above are what you pay for the full platform. Always confirm the total cost for your agent count before you buy.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, 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#3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h4 id='key-benefits-of-zendesk'  id=\"boomdevs_4\" class=\"wp-block-heading\">Key Benefits of Zendesk<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what makes Zendesk worth considering:<\/p>\n\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Unified Agent Workspace:<\/strong> Support agents see every customer interaction in one view. That includes order history and past support tickets.<\/li>\n\n\n\n<li><strong>Omnichannel Support:<\/strong> Handle email, live chat, phone, and social messaging together. Sunshine Conversations powers rich messaging across apps.<\/li>\n\n\n\n<li><strong>Self-Service Knowledge Base:<\/strong> A help center with center articles and community forums cuts ticket volume. Customers get answers outside <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-for-small-construction-business\" title=\"business\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132704\" target=\"_blank\" rel=\"noopener\">business<\/a> hours.<\/li>\n\n\n\n<li><strong>AI and <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/linkedin-automation-tools\" title=\"Automation\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132705\">Automation<\/a>:<\/strong> Zendesk AI resolves over 80% of routine inquiries. It suggests replies and recommended actions for support agents.<\/li>\n\n\n\n<li><strong>Reporting and Analytics:<\/strong> Track your team&#8217;s performance and customer trends. Turn <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/alaya-ai\" title=\"data\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132697\" target=\"_blank\" rel=\"noopener\">data<\/a> into clear business decisions.<\/li>\n\n\n\n<li><strong>Zendesk Marketplace:<\/strong> Over 1,300 pre-built apps and integrations connect Zendesk to other tools. That includes Slack and many CRM platforms.<\/li>\n\n\n\n<li><strong>Zendesk Sell:<\/strong> A built-in sales CRM syncs customer data to support sales activities and pipelines.<\/li>\n<\/ul>\n<\/div>\n\n\n<style>.kb-image521fbc_8cc29f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image521fbc_8cc29f size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Introduction.png\" alt=\"Zendesk Homepage\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 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0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h4 id='what-our-team-noticed'  id=\"boomdevs_5\" class=\"wp-block-heading\">What Our Team Noticed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Our <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-ai-essay-writer\" title=\"writer\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132701\" target=\"_blank\" rel=\"noopener\">writer<\/a> signed up for a Zendesk trial and explored the platform for several days. Here is what stood out:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The setup felt intuitive, and the agent workspace was easy to learn from day one. G2 reviews echo this, praising Zendesk for its clean interface. The ticketing system kept customer conversations organized across multiple channels without much fuss. Reporting and analytics Zendesk provides gave a quick read on support volume and response times.<\/p>\n\n\n\n<h4 id='zendesk-pros-cons'  id=\"boomdevs_6\" class=\"wp-block-heading\">Zendesk Pros &amp; Cons<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u2705-pros'  id=\"boomdevs_7\" class=\"wp-block-heading\">\u2705 Pros<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omnichannel ticketing across email, chat, phone, and social<\/li>\n\n\n\n<li>1,300+ apps and integrations in the Zendesk Marketplace<\/li>\n\n\n\n<li>Strong AI that resolves over 80% of routine tickets<\/li>\n\n\n\n<li>Built to scale from small businesses to global teams<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u274c-cons'  id=\"boomdevs_8\" class=\"wp-block-heading\">\u274c Cons<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Higher starting price than most CRM software<\/li>\n\n\n\n<li>Sales CRM features are lighter than dedicated tools<\/li>\n\n\n\n<li>Costs add up fast as you add support agents<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem 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.kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='what-is-freshsales'  id=\"boomdevs_9\" class=\"wp-block-heading\">What is Freshsales?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales CRM is an AI-powered customer relationship management platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It helps sales teams manage leads, deals, and contacts in one place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales launched in 2016 as the second major Freshworks product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It fits small and medium sized businesses that want value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks claims over 67,000 customers across its products worldwide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CRM software centralizes customer data and every touchpoint.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Freshsales Freshworks CRM Review \u2013 Still Good?\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/73aLClNwdUE?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-group cta-box-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns cta-box-inner is-layout-flex wp-container-core-columns-is-layout-c446116b wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cta-box-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cta-box-logo is-layout-flow wp-block-group-is-layout-flow\"><style>.kb-image131653_e3c948-09.kb-image-is-ratio-size, .kb-image131653_e3c948-09 .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image131653_e3c948-09.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image131653_e3c948-09 .kb-image-is-ratio-size{align-self:unset;}.kb-image131653_e3c948-09 figure{max-width:350px;}.kb-image131653_e3c948-09 .image-is-svg, .kb-image131653_e3c948-09 .image-is-svg img{width:100%;}.kb-image131653_e3c948-09 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131653_e3c948-09\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA.png\" alt=\"Freshsales CTA\" class=\"kb-img wp-image-25194\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cta-box-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cta-box-title wp-block-paragraph\">Freshsales CRM<\/p>\n\n\n\n<p class=\"cta-box-rating wp-block-paragraph\">\u2b50 4.0\/5 | \ud83d\udcb0 From $9\/user\/month<\/p>\n\n\n\n<p class=\"cta-box-description wp-block-paragraph\">Freshsales gives sales teams Freddy AI, visual pipelines, and built-in calling. It is excellent value for growing businesses.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-buttons is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-primary\" href=\"https:\/\/fahimai.com\/get\/freshsales\" target=\"_blank\" rel=\"noopener\">TRY FRESHSALES NOW \u2192<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/freshsales-crm\">READ FULL REVIEW \u2192<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/how-to-use-freshsales-crm\">FRESHSALES TUTORIAL \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 id='freshsales-pricing'  id=\"boomdevs_10\" class=\"wp-block-heading\">Freshsales Pricing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what Freshsales costs in 2026. Pricing runs per user per month and has dropped a lot over the years.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td>Growth<\/td><td>$9\/user\/month<\/td><td>Small teams and startups<\/td><\/tr><tr><td>Pro<\/td><td>$39\/user\/month<\/td><td>Growing sales teams<\/td><\/tr><tr><td>Enterprise<\/td><td>$59\/user\/month<\/td><td>Larger teams needing controls<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pricing verified July 2026.<\/em><\/p>\n\n\n<style>.kb-image198854_210895-94 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image198854_210895-94 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"883\" height=\"536\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-crm-pricing.png\" alt=\"Freshsales crm pricing\" class=\"kb-img wp-image-114845\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-crm-pricing.png 883w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-crm-pricing-480x291.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 883px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free trial:<\/strong> Yes. Freshsales offers a 21-day free trial on all tiers. No credit card required to create a new account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free plan:<\/strong> A free plan covers small teams with core contact and lead tools.<\/p>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udccc <strong>Note:<\/strong> Every paid plan includes Freddy AI, pipelines, and built-in phone, email, and chat. Add-ons like extra bot sessions cost more.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Warning:<\/strong> Older reviews list the entry plan near $11 and Enterprise near $71. Current pricing is lower, but plans and add-ons change. Confirm the price on the Freshsales site before you commit.<\/p>\n<\/div>\n\n\n\n\n\n<h4 id='key-benefits-of-freshsales'  id=\"boomdevs_11\" class=\"wp-block-heading\">Key Benefits of Freshsales<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what makes Freshsales worth a look:<\/p>\n\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Freddy AI:<\/strong> Scores leads, predicts deal risk, and suggests the next best action. It helps reps focus on deals likely to close.<\/li>\n\n\n\n<li><strong>Visual Pipelines:<\/strong> Kanban boards track deal progress and spot bottlenecks. You manage sales activities at a glance.<\/li>\n\n\n\n<li><strong>Built-in Communication:<\/strong> Phone, email, chat, and SMS live in one <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/inbox-placement-tool\" title=\"inbox\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132703\" target=\"_blank\" rel=\"noopener\">inbox<\/a>. No extra tools needed to reach contacts.<\/li>\n\n\n\n<li><strong>360-Degree View:<\/strong> See a full timeline of every customer interaction. Freshsales centralizes customer data in one profile.<\/li>\n\n\n\n<li><strong>Marketing Reach:<\/strong> Omnichannel messaging spans WhatsApp, Facebook Messenger, and LINE. Personalized campaigns use your collected data.<\/li>\n\n\n\n<li><strong>Freshworks Fit:<\/strong> Tight integration with other Freshworks products like Freshdesk and Freshmarketer. A mobile app supports <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/accounting-software-for-mac\" title=\"iOS\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132695\" target=\"_blank\" rel=\"noopener\">iOS<\/a> and Android.<\/li>\n<\/ul>\n<\/div>\n\n\n<style>.kb-image198853_a0fcc6-a3 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image198853_a0fcc6-a3 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"459\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee.png\" alt=\"Freshsales Homepagee\" class=\"kb-img wp-image-25365\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee.png 941w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee-480x234.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 941px, 100vw\" \/><\/figure>\n\n\n\n\n\n<h4 id='what-our-team-noticed-1'  id=\"boomdevs_12\" class=\"wp-block-heading\">What Our Team Noticed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Our writer created a Freshsales account and tried the sales workflow. Here is what stood out:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The interface was clean, and setting up a pipeline took minutes. Freddy AI lead scoring gave a helpful sense of which leads to chase first. That said, G2 reviews note the navigation can feel cluttered, and pages sometimes load slowly. The integration list is smaller than rivals, but the core CRM did the job well.<\/p>\n\n\n\n<h4 id='freshsales-pros-cons'  id=\"boomdevs_13\" class=\"wp-block-heading\">Freshsales Pros &amp; Cons<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u2705-pros-1'  id=\"boomdevs_14\" class=\"wp-block-heading\">\u2705 Pros<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent value, rated 4.5\/5 on G2 and Capterra<\/li>\n\n\n\n<li>Freddy AI scores leads and predicts deal risk<\/li>\n\n\n\n<li>Built-in phone, email, and chat in one inbox<\/li>\n\n\n\n<li>Intuitive interface that is easy to learn<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u274c-cons-1'  id=\"boomdevs_15\" class=\"wp-block-heading\">\u274c Cons<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Around 385 integrations, fewer than bigger rivals<\/li>\n\n\n\n<li>Navigation can feel cluttered with slow loading<\/li>\n\n\n\n<li>Lacks some functionality found in HubSpot and <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/salesforce\" title=\"Salesforce\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132707\">Salesforce<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n<h2 id='feature-comparison'  id=\"boomdevs_16\" class=\"wp-block-heading\">Feature Comparison<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk and Freshsales overlap less than the name pairing suggests. One runs customer service. The other runs sales. Here is how their core features stack up side by side.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Feature<\/th><th>Zendesk<\/th><th>Freshsales<\/th><\/tr><\/thead><tbody><tr><td>Starting Price<\/td><td>$55\/agent\/mo<\/td><td>$9\/user\/mo<\/td><\/tr><tr><td>Free Plan<\/td><td>\u274c (14-day trial)<\/td><td>\u2705<\/td><\/tr><tr><td>Core Focus<\/td><td>Customer support<\/td><td>Sales CRM<\/td><\/tr><tr><td>Ticketing System<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Built-in AI<\/td><td>\u2705 Zendesk AI<\/td><td>\u2705 Freddy AI<\/td><\/tr><tr><td>Live Chat<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Sales Pipeline<\/td><td>Via Zendesk Sell<\/td><td>\u2705 Kanban<\/td><\/tr><tr><td>Integrations<\/td><td>1,300+<\/td><td>~385<\/td><\/tr><tr><td>Best For<\/td><td>Support teams<\/td><td>Sales teams<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id='1-core-function-tickets-vs-contacts'  id=\"boomdevs_17\" class=\"wp-block-heading\">1. Core Function: Tickets vs Contacts<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> The ticketing system is the heart of the platform. Every email, chat, and call becomes a ticket in the agent workspace. Support agents track customer conversations from multiple channels in one place.<\/p>\n<\/div>\n\n\n<style>.kb-image199028_e50d81-27 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image199028_e50d81-27 size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Ticketing-Software-1024x451.png\" alt=\"Zendesk Ticketing Software\" class=\"kb-img wp-image-182305\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Ticketing-Software-1024x451.png 1024w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Ticketing-Software-980x432.png 980w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Ticketing-Software-480x212.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> The focus is contacts, leads, and deals. It gives a 360-degree view of each customer with a full interaction timeline. This is CRM software, not a ticket tool.<\/p>\n<\/div>\n\n\n<style>.kb-image18eb1c_39da8f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image18eb1c_39da8f size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Freshsales-Contacts.png\" alt=\"Freshsales CRM Contact Management\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='2-ai-and-automation'  id=\"boomdevs_18\" class=\"wp-block-heading\">2. AI and Automation<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> Zendesk AI resolves over 80% of routine inquiries on its own. It suggests replies and recommended actions to support agents. Triggers, macros, and custom workflows handle repetitive steps.<\/p>\n<\/div>\n\n\n<style>.kb-image7d5343_10ea29 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image7d5343_10ea29 size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Artificial-Intelligence-in-Zendesk.png\" alt=\"Zendesk AI &amp; Automation\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> Freddy AI scores leads, flags deal risk, and suggests the next best action. Automation frees reps from busywork so they can sell. Both tools automate, but toward different goals.<\/p>\n<\/div>\n\n\n<style>.kb-image2f6f04_dc20c7 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image2f6f04_dc20c7 size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Freshsales-AI.png\" alt=\"Freshsales CRM AI Lead Scoring\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='3-communication-channels'  id=\"boomdevs_19\" class=\"wp-block-heading\">3. Communication Channels<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> Email, live chat, phone, and social messaging feed into one queue. Sunshine Conversations adds rich messaging across apps. Multilingual support handles customers in multiple languages.<\/p>\n<\/div>\n\n\n<style>.kb-image4f427b_a8e07a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image4f427b_a8e07a size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Massage-in-Zendesk.png\" alt=\"Zendesk Massaging &amp; Live Chat\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> Built-in phone, email, chat, and SMS live in one inbox. Omnichannel reach spans WhatsApp, Facebook Messenger, and LINE. Email tracking shows when a lead opens your message.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/youtu.be\/jv9ub1AzJcY?si=hHblC7UumI3_i7NF\n<\/div><\/figure>\n\n\n\n<h3 id='4-sales-features'  id=\"boomdevs_20\" class=\"wp-block-heading\">4. Sales Features<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> Sales live in a separate product called Zendesk Sell. It syncs customer data and tracks basic pipelines. It works, but sales is not the main event here.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> Sales is the whole point. Visual Kanban pipelines, sales sequences, and web forms drive sales activities. Reps manage deals from first touch to close.<\/p>\n<\/div>\n\n\n<style>.kb-imaged98908_2d9eb6 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imaged98908_2d9eb6 size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Sales-Sequence.png\" alt=\"Freshsales CRM Sales Sequences\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='5-integrations-and-marketplace'  id=\"boomdevs_21\" class=\"wp-block-heading\">5. Integrations and Marketplace<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> The Zendesk Marketplace holds over 1,300 pre-built apps and integrations. A Slack integration lets you create and update tickets without leaving chat. This connects Zendesk to your other tools.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> Around 385 integrations and add-ons are available. It connects tightly with other Freshworks products like Freshdesk. Third-party integration is thinner than HubSpot or Salesforce.<\/p>\n<\/div>\n\n\n<style>.kb-image7cb13d_94f359 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image7cb13d_94f359 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Wide-Marketplace-980x402.png\" alt=\"Freshsales CRM Wide Marketplace\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='6-security-and-data-privacy'  id=\"boomdevs_22\" class=\"wp-block-heading\">6. Security and Data Privacy<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> Data is encrypted in transit via TLS and at rest with AES-256. Two-factor authentication and IP restrictions protect sensitive information. Regular audits back up its security claims.<\/p>\n<\/div>\n\n\n<style>.kb-image4fcdd8_eef31a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image4fcdd8_eef31a size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Advanced-data-privacy-and-protection-980x448.png\" alt=\"Zendesk Advanced Data Privacy &amp; Protection\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> Freshsales follows standard cloud security practices for customer data. Access controls and encryption protect records. It suits most small and medium sized businesses.<\/p>\n<\/div>\n\n\n\n<h3 id='7-reporting-and-ease-of-use'  id=\"boomdevs_23\" class=\"wp-block-heading\">7. Reporting and Ease of Use<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> Analytics track your team&#8217;s performance and customer satisfaction. Agents jump in from day one thanks to a clean workspace. New features roll out often across the Zendesk Suite.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> About a dozen predefined sales reports are fully customizable. The interface is easy to learn for new users. G2 reviews do flag cluttered navigation and slow pages.<\/p>\n<\/div>\n\n\n\n<h3 id='8-pricing-cost'  id=\"boomdevs_24\" class=\"wp-block-heading\">8. Pricing &amp; Cost<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s compare the pricing plans side by side.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan Level<\/th><th>Zendesk<\/th><th>Freshsales<\/th><\/tr><\/thead><tbody><tr><td>Free Plan<\/td><td>\u274c<\/td><td>\u2705 (small teams)<\/td><\/tr><tr><td>Entry<\/td><td>$55\/agent\/mo (Suite Team)<\/td><td>$9\/user\/mo (Growth)<\/td><\/tr><tr><td>Mid<\/td><td>$89\/agent\/mo (Suite Growth)<\/td><td>$39\/user\/mo (Pro)<\/td><\/tr><tr><td>Top<\/td><td>$115\/agent\/mo (Suite Professional)<\/td><td>$59\/user\/mo (Enterprise)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zendesk:<\/strong> You pay a premium for a full customer service platform. The 14-day trial lets you test the total cost before you commit. For heavy support volume, the price can be worth it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Freshsales:<\/strong> The entry price is far lower, which is why it reads as excellent value. A free plan and 21-day free trial lower the risk. For a pure sales CRM, the value is hard to beat.<\/p>\n\n\n\n<h2 id='different-scenarios'  id=\"boomdevs_25\" class=\"wp-block-heading\">Different Scenarios<\/h2>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>If You Need&#8230;<\/th><th>Choose<\/th><th>Why<\/th><\/tr><\/thead><tbody><tr><td>Customer support at scale<\/td><td>Zendesk<\/td><td>Full ticketing systems and AI<\/td><\/tr><tr><td>Tight budget<\/td><td>Freshsales<\/td><td>Starts at $9\/user\/mo<\/td><\/tr><tr><td>Sales pipeline management<\/td><td>Freshsales<\/td><td>Kanban deals and Freddy AI<\/td><\/tr><tr><td>Omnichannel help desk<\/td><td>Zendesk<\/td><td>Multiple channels in one queue<\/td><\/tr><tr><td>Free plan to start<\/td><td>Freshsales<\/td><td>Free tier for small teams<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udcb0 Your Budget<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales costs a fraction of Zendesk per seat. If price drives your choice, the CRM wins on total cost.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83c\udfaf Your Main Job<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk handles support tickets and customer interactions. Freshsales manages leads and sales activities. Pick the one that matches your team.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd0c Your Tech Stack<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk connects to 1,300+ apps and other tools. Freshsales fits best if you already use other Freshworks products.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83c\udf93 Your Experience Level<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both are beginner-friendly. Zendesk agents work from day one, and Freshsales has an intuitive interface many customers praise.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83c\udd93 Free Trials and Demos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Test both before you decide. Zendesk offers a 14-day trial, and Freshsales gives you 21 days plus a free plan.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udedf Support Options<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales offers 24\/5 support by phone, chat, and email. Zendesk backs its support team with a deep knowledge base and community forums.<\/p>\n<\/div>\n\n\n\n<h2 id='switching-guide'  id=\"boomdevs_26\" class=\"wp-block-heading\">Switching Guide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Already using one of these tools? Here is what to expect if you switch.<\/p>\n\n\n\n<div class=\"wp-block-group migration-card from-a is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\ud83d\udd04-switching-from-zendesk-to-freshsales'  id=\"boomdevs_27\" class=\"wp-block-heading\">\ud83d\udd04 Switching from Zendesk to Freshsales?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705 What you&#8217;ll gain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Much lower per-seat pricing and a free plan<\/li>\n\n\n\n<li>Freddy AI lead scoring and visual sales pipelines<\/li>\n\n\n\n<li>A true sales CRM built to close deals<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u274c What you&#8217;ll lose:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The full ticketing system and agent workspace<\/li>\n\n\n\n<li>1,300+ Zendesk Marketplace integrations<\/li>\n\n\n\n<li>Deep self-service help center and knowledge base<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udccb How to switch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Export contacts and customer data from Zendesk<\/li>\n\n\n\n<li>Create a new Freshsales account<\/li>\n\n\n\n<li>Import records and set up your pipelines<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-group migration-card from-b is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\ud83d\udd04-switching-from-freshsales-to-zendesk'  id=\"boomdevs_28\" class=\"wp-block-heading\">\ud83d\udd04 Switching from Freshsales to Zendesk?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705 What you&#8217;ll gain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A powerful ticketing system for support requests<\/li>\n\n\n\n<li>Omnichannel support with multilingual coverage<\/li>\n\n\n\n<li>A larger app marketplace and AI that resolves tickets<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u274c What you&#8217;ll lose:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rock-bottom pricing and the free plan<\/li>\n\n\n\n<li>Freddy AI&#8217;s sales-focused lead scoring<\/li>\n\n\n\n<li>Tight links with other Freshworks products<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udccb How to switch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Export your data from Freshsales<\/li>\n\n\n\n<li>Create a Zendesk account and start the trial<\/li>\n\n\n\n<li>Import contacts and build your help center<\/li>\n<\/ol>\n<\/div>\n\n\n\n<h2 id='what-our-review-didn-t-cover'  id=\"boomdevs_29\" class=\"wp-block-heading\">What Our Review Didn&#8217;t Cover<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This comparison focused on core support and sales use cases. We didn&#8217;t test enterprise SSO, custom API builds, or bulk licensing. Our notes reflect the July 2026 versions, so features may shift. If you run a large company with strict compliance needs, your priorities may differ from what we&#8217;ve covered here.<\/p>\n\n\n\n<h2 id='final-verdict'  id=\"boomdevs_30\" class=\"wp-block-heading\">Final Verdict<\/h2>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Category<\/th><th>Winner<\/th><\/tr><\/thead><tbody><tr><td>\ud83d\udcb0 Pricing<\/td><td>Freshsales<\/td><\/tr><tr><td>\ud83c\udfab Support Ticketing<\/td><td>Zendesk<\/td><\/tr><tr><td>\ud83d\udcc8 Sales CRM<\/td><td>Freshsales<\/td><\/tr><tr><td>\ud83d\udd0c Integrations<\/td><td>Zendesk<\/td><\/tr><tr><td>\ud83e\udd16 AI Features<\/td><td>Tie<\/td><\/tr><tr><td>\ud83d\udc76 Ease of Use<\/td><td>Tie<\/td><\/tr><tr><td><strong>\ud83c\udfc6 Overall Winner<\/strong><\/td><td><strong>Zendesk<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group winner-box is-layout-flow wp-block-group-is-layout-flow\">\n<h4 id='\ud83c\udfc6-winner-zendesk'  id=\"boomdevs_31\" class=\"wp-block-heading\">\ud83c\udfc6 WINNER: ZENDESK<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk edges the overall win as the stronger customer service platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best for:<\/strong> Support teams, omnichannel help desks, and businesses scaling many customers.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk and Freshsales are two very different products. Zendesk is customer service software built for support. Freshsales is a sales CRM built to close deals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales is excellent for sales teams on a budget. Its free plan, low price, and Freddy AI make it a smart pick.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But if your goal is customer support and avoiding costly <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/avoid-business-downtime\" title=\"downtime\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132694\" target=\"_blank\" rel=\"noopener\">downtime<\/a> in service, Zendesk is the better desk software. Its ticketing systems, marketplace, and AI give support teams more room to grow.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='more-of-zendesk-compared'  id=\"boomdevs_32\" class=\"wp-block-heading\">More of Zendesk Compared<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here is how Zendesk stacks up against other help desk tools:<\/p>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk vs Freshdesk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Zendesk wins on:<\/em> Larger app marketplace, deeper AI, broader omnichannel reach<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Freshdesk wins on:<\/em> Lower pricing, simpler setup, tighter Freshworks links<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk vs Intercom<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Zendesk wins on:<\/em> Full ticketing system, reporting depth, agent workspace<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Intercom wins on:<\/em> In-app messaging, proactive chat, modern chat UX<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Zendesk vs Help Scout<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Zendesk wins on:<\/em> Enterprise scale, custom apps, multilingual support<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Help Scout wins on:<\/em> Simple inbox, lower cost, friendly small-team feel<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='more-of-freshsales-compared'  id=\"boomdevs_33\" class=\"wp-block-heading\">More of Freshsales Compared<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here is how Freshsales stacks up against other CRM software:<\/p>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/hubspot-vs-freshsales-crm\" title=\"Freshsales vs HubSpot\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132706\" target=\"_blank\" rel=\"noopener\">Freshsales vs HubSpot<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Freshsales wins on:<\/em> Lower entry price, built-in phone, faster setup<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>HubSpot wins on:<\/em> Bigger marketing suite, more integrations, wider app network<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/salesforce-vs-freshsales-crm\" title=\"Freshsales vs Salesforce\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132708\" target=\"_blank\" rel=\"noopener\">Freshsales vs Salesforce<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Freshsales wins on:<\/em> Much cheaper, easier to learn, quicker time to value<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Salesforce wins on:<\/em> Deeper customization, enterprise features, vast app network<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/freshsales-crm-vs-zoho-crm\" title=\"Freshsales vs Zoho\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"132698\" target=\"_blank\" rel=\"noopener\">Freshsales vs Zoho<\/a> CRM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Freshsales wins on:<\/em> Cleaner Freddy AI, built-in calling, faster onboarding<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Zoho CRM wins on:<\/em> More modules, wider app suite, flexible customization<\/p>\n<\/div>\n\n\n\n\n\n<h2 id='frequently-asked-questions'  id=\"boomdevs_34\" class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is Zendesk a CRM tool?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not mainly. Zendesk is customer service software for support tickets. It offers a sales CRM called Zendesk Sell, but support is its core job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is Freshsales a CRM?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Freshsales is a customer relationship management platform from Freshworks. It helps sales teams manage leads, contacts, and deals in one place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is Freshsales free to use?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshsales has a free plan for small teams. Paid plans start at $9 per user per month, with a 21-day free trial and no credit card required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is Zendesk best used for?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk is best for customer support at scale. It unifies tickets from multiple channels and uses AI to resolve routine requests for support teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Which is the better tool for my business?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choose Zendesk to run customer support. Choose Freshsales to run sales on a budget. Your main goal decides the winner, not the price alone.<\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"WebPage\",\n      \"name\": \"Zendesk vs Freshsales: One Clear Winner (My Honest Take)\",\n      \"description\": \"Zendesk vs Freshsales compared. Zendesk wins on customer support and scale, Freshsales wins on sales CRM and price. 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One runs your customer support. The other runs your sales. Zendesk is customer support software for handling tickets and conversations. Freshsales is a CRM built to help sales teams close deals. People still compare them because both touch the customer. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":80429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[461,375],"tags":[932,1180],"class_list":["post-80288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-freshsales","category-zendesk","tag-autolink","tag-vs"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/posts\/80288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/comments?post=80288"}],"version-history":[{"count":2,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/posts\/80288\/revisions"}],"predecessor-version":[{"id":219144,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/posts\/80288\/revisions\/219144"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/media\/80429"}],"wp:attachment":[{"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/media?parent=80288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/categories?post=80288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fahimai.com\/fr\/wp-json\/wp\/v2\/tags?post=80288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}