{"id":80288,"date":"2025-03-23T18:31:51","date_gmt":"2025-03-23T18:31:51","guid":{"rendered":"https:\/\/fahimai.com\/?p=80288"},"modified":"2026-03-28T07:49:43","modified_gmt":"2026-03-28T04:49:43","slug":"zendesk-vs-freshsales","status":"publish","type":"post","link":"https:\/\/www.fahimai.com\/de\/zendesk-vs-freshsales","title":{"rendered":"Zendesk vs Freshsales CRM: I Tested Both \u2014 Here&#8217;s the Truth"},"content":{"rendered":"<style>.kb-row-layout-id80288_ea3b84-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id80288_ea3b84-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id80288_ea3b84-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:80px;max-width:1080px;padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:0rem;padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:0rem;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id80288_ea3b84-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id80288_ea3b84-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-sm, 1rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id80288_ea3b84-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id80288_ea3b84-99 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full kb-theme-content-width\">\n<style>.kadence-column80288_1ce70c-af > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_1ce70c-af > .kt-inside-inner-col{box-shadow:0px 14px 25px -10px rgba(0, 0, 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solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column80288_1ce70c-af > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_1ce70c-af inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_d31559-f7{justify-content:center;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_d31559-f7 alignnone\"><style>.kt-svg-item-80288_49e437-25 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_49e437-25 .kb-svg-icon-wrap{color:#ffffff;font-size:50px;margin-top:-75px;background:#ff6900;border-color:var(--global-palette3, #1A202C);border-width:3px;border-radius:50%;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-stacked kt-svg-icon-wrap kt-svg-item-80288_49e437-25\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee, .wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee[data-kb-block=\"kb-adv-heading80288_c7746a-ee\"]{display:block;margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0rem;margin-bottom:0rem;margin-left:0rem;text-align:center;font-size:0.9em;line-height:1;font-weight:700;font-style:normal;color:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee[data-kb-block=\"kb-adv-heading80288_c7746a-ee\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading80288_c7746a-ee[data-kb-block=\"kb-adv-heading80288_c7746a-ee\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading80288_c7746a-ee wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading80288_c7746a-ee\">Winner<\/span>\n\n\n<style>.kb-image28134_34823c-6a:not(.kb-image-is-ratio-size) .kb-img, .kb-image28134_34823c-6a.kb-image-is-ratio-size{padding-top:var(--global-kb-spacing-xxs, 0.5rem);}.kb-image28134_34823c-6a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image28134_34823c-6a size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1.png\" alt=\"Zendesk\" class=\"kb-img wp-image-28136\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-1-480x120.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" 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> .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_6d8519-ad > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_6d8519-ad > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_6d8519-ad kb-section-dir-horizontal inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_c6e21d-85{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_c6e21d-85 alignnone\"><style>.kt-svg-item-80288_33ff6d-9f .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_33ff6d-9f .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_33ff6d-9f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" 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fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10, .wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10[data-kb-block=\"kb-adv-heading80288_12fd22-10\"]{display:block;font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10[data-kb-block=\"kb-adv-heading80288_12fd22-10\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading80288_12fd22-10[data-kb-block=\"kb-adv-heading80288_12fd22-10\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading80288_12fd22-10 wp-block-kadence-advancedheading has-black-color has-text-color\" data-kb-block=\"kb-adv-heading80288_12fd22-10\">4.1<\/span>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_81b3bd-40:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_81b3bd-40 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_81b3bd-40 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_81b3bd-40 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items80288_81b3bd-40 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items80288_81b3bd-40 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-80288_1d493c-67 .kt-svg-icon-list-single{color:#ff6900 !important;}.kt-svg-icon-list-item-80288_1d493c-67 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_1d493c-67\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_headset kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">200,000+ Global Customers<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_7194e5-1c .kt-svg-icon-list-single{color:#6366f1 !important;}.kt-svg-icon-list-item-80288_7194e5-1c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_7194e5-1c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_bolt kt-svg-icon-list-single\"><svg viewBox=\"0 0 320 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M295.973 160H180.572L215.19 30.184C219.25 14.956 207.756 0 192 0H56C43.971 0 33.8 8.905 32.211 20.828l-31.996 240C-1.704 275.217 9.504 288 24.004 288h118.701L96.646 482.466C93.05 497.649 104.659 512 119.992 512c8.35 0 16.376-4.374 20.778-11.978l175.973-303.997c9.244-15.967-2.288-36.025-20.77-36.025z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">AI Resolves 80%+ Routine Tickets<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_a885fb-56 .kt-svg-icon-list-single{color:#0ea5e9 !important;}.kt-svg-icon-list-item-80288_a885fb-56 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_a885fb-56\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_puzzle-piece kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M519.442 288.651c-41.519 0-59.5 31.593-82.058 31.593C377.409 320.244 432 144 432 144s-196.288 80-196.288-3.297c0-35.827 36.288-46.25 36.288-85.985C272 19.216 243.885 0 210.539 0c-34.654 0-66.366 18.891-66.366 56.346 0 41.364 31.711 59.277 31.711 81.75C175.885 207.719 0 166.758 0 166.758v333.237s178.635 41.047 178.635-28.662c0-22.473-40-40.107-40-81.471 0-37.456 29.25-56.346 63.577-56.346 33.673 0 61.788 19.216 61.788 54.717 0 39.735-36.288 50.158-36.288 85.985 0 60.803 129.675 25.73 181.23 25.73 0 0-34.725-120.101 25.827-120.101 35.962 0 46.423 36.152 86.308 36.152C556.712 416 576 387.99 576 354.443c0-34.199-18.962-65.792-56.558-65.792z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">1,300+ Pre-Built Integrations<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_502711-42 .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_502711-42 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_502711-42\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_shield-alt kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M496 128c0 221.282-135.934 344.645-221.539 380.308a48 48 0 0 1-36.923 0C130.495 463.713 16 326.487 16 128a48 48 0 0 1 29.539-44.308l192-80a48 48 0 0 1 36.923 0l192 80A48 48 0 0 1 496 128zM256 446.313l.066.034c93.735-46.689 172.497-156.308 175.817-307.729L256 65.333v380.98z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">AES-256 Encryption at Rest<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_904010-a5 .kt-svg-icon-list-single{color:#f59e0b !important;}.kt-svg-icon-list-item-80288_904010-a5 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_904010-a5\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chart-bar kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M500 384c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H12c-6.6 0-12-5.4-12-12V76c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v308h436zm-308-44v-72c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v72c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0V204c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v136c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0V140c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v200c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0V108c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v232c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Omnichannel Agent Workspace<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_4487bc-34 .kt-svg-icon-list-single{color:#ef4444 !important;}.kt-svg-icon-list-item-80288_4487bc-34 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_4487bc-34\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_globe kt-svg-icon-list-single\"><svg viewBox=\"0 0 496 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M336.5 160C322 70.7 287.8 8 248 8s-74 62.7-88.5 152h177zM152 256c0 22.2 1.2 43.5 3.3 64h185.3c2.1-20.5 3.3-41.8 3.3-64s-1.2-43.5-3.3-64H155.3c-2.1 20.5-3.3 41.8-3.3 64zm324.7-96c-28.6-67.9-86.5-120.4-158-141.6 24.4 33.8 41.2 84.7 50 141.6h108zM177.2 18.4C105.8 39.6 47.8 92.1 19.3 160h108c8.7-56.9 25.5-107.8 49.9-141.6zM487.4 192H372.7c2.1 21 3.3 42.5 3.3 64s-1.2 43-3.3 64h114.6c5.5-20.5 8.6-41.8 8.6-64s-3.1-43.5-8.5-64zM120 256c0-21.5 1.2-43 3.3-64H8.6C3.2 212.5 0 233.8 0 256s3.2 43.5 8.6 64h114.6c-2-21-3.2-42.5-3.2-64zm39.5 96c14.5 89.3 48.7 152 88.5 152s74-62.7 88.5-152h-177zm159.3 141.6c71.4-21.2 129.4-73.7 158-141.6h-108c-8.8 56.9-25.6 107.8-50 141.6zM19.3 352c28.6 67.9 86.5 120.4 158 141.6-24.4-33.8-41.2-84.7-50-141.6h-108z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Multilingual Support Included<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_7addfc-56 .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_7addfc-56 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_7addfc-56\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_dollar-sign kt-svg-icon-list-single\"><svg viewBox=\"0 0 288 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Paid Plans from $55\/agent\/month<\/strong><\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns83741_winner_btn{gap:var(--global-kb-gap-none, 0rem );flex-direction:column;align-items:center;justify-content:center;}.kt-btns83741_winner_btn .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns83741_winner_btn\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);margin-top:var(--global-kb-spacing-xs, 1rem);box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_winner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn83741_winner_btn_inner kt-btn-size-standard kt-btn-width-type-full kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">TRY NOW<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{box-shadow:0px 14px 25px -10px rgba(0, 0, 0, 0.5);border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col,.kadence-column80288_0a9a6f-de > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{flex-direction:column;}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column80288_0a9a6f-de > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column80288_0a9a6f-de{position:relative;}@media all and (max-width: 1024px){.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column80288_0a9a6f-de > .kt-inside-inner-col{border-top:3px solid var(--global-palette3, #1A202C);border-right:3px solid var(--global-palette3, #1A202C);border-bottom:3px solid var(--global-palette3, #1A202C);border-left:3px solid var(--global-palette3, #1A202C);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_0a9a6f-de inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_eb602c-76{justify-content:center;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_eb602c-76 alignnone\"><style>.kt-svg-item-80288_704238-fe .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_704238-fe .kb-svg-icon-wrap{color:#ffffff;font-size:50px;margin-top:-75px;background:#00d084;border-color:var(--global-palette3, #1A202C);border-width:3px;border-radius:50%;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-stacked kt-svg-icon-wrap kt-svg-item-80288_704238-fe\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_activity\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3, .wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3[data-kb-block=\"kb-adv-heading80288_8660de-a3\"]{display:block;margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0rem;margin-bottom:0rem;margin-left:0rem;text-align:center;font-size:0.9em;line-height:1;font-weight:700;font-style:normal;color:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3[data-kb-block=\"kb-adv-heading80288_8660de-a3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading80288_8660de-a3[data-kb-block=\"kb-adv-heading80288_8660de-a3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading80288_8660de-a3 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading80288_8660de-a3\">Runner Up<\/span>\n\n\n<style>.kb-image131644_5a2796-df:not(.kb-image-is-ratio-size) .kb-img, .kb-image131644_5a2796-df.kb-image-is-ratio-size{padding-top:var(--global-kb-spacing-xxs, 0.5rem);}.kb-image131644_5a2796-df .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131644_5a2796-df\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3.png\" alt=\"Freshsales CRM\" class=\"kb-img wp-image-28145\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/12\/Best-section-img-3-480x120.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n\n\n<style>.kadence-column80288_271d1d-4e > .kt-inside-inner-col{display:flex;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col{padding-top:0px;padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);}.kadence-column80288_271d1d-4e > .kt-inside-inner-col,.kadence-column80288_271d1d-4e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column80288_271d1d-4e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col > *, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column80288_271d1d-4e{position:relative;}@media all and (max-width: 1024px){.kadence-column80288_271d1d-4e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column80288_271d1d-4e > .kt-inside-inner-col > *, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column80288_271d1d-4e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col > *, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column80288_271d1d-4e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column80288_271d1d-4e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column80288_271d1d-4e kb-section-dir-horizontal inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-icon.kt-svg-icons80288_2d023b-72{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons80288_2d023b-72 alignnone\"><style>.kt-svg-item-80288_b35367-a1 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_b35367-a1 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_b35367-a1\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_26c9e7-cc .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_26c9e7-cc .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_26c9e7-cc\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_a4f8b5-09 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_a4f8b5-09 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_a4f8b5-09\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_star\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_9f7dc3-c6 .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_9f7dc3-c6 .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_9f7dc3-c6\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_star\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2\"\/><\/svg><\/span><\/div>\n\n\n<style>.kt-svg-item-80288_0eaf06-fe .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-80288_0eaf06-fe .kb-svg-icon-wrap{color:#f6c60c;font-size:30px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-80288_0eaf06-fe\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_star\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b, .wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b[data-kb-block=\"kb-adv-heading80288_ed4bd1-1b\"]{display:block;font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b[data-kb-block=\"kb-adv-heading80288_ed4bd1-1b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading80288_ed4bd1-1b[data-kb-block=\"kb-adv-heading80288_ed4bd1-1b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading80288_ed4bd1-1b wp-block-kadence-advancedheading has-black-color has-text-color\" data-kb-block=\"kb-adv-heading80288_ed4bd1-1b\">3.1<\/span>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_96678e-a3:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_96678e-a3 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_96678e-a3 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items80288_96678e-a3 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items80288_96678e-a3 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items80288_96678e-a3 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-80288_027747-a9 .kt-svg-icon-list-single{color:#6366f1 !important;}.kt-svg-icon-list-item-80288_027747-a9 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_027747-a9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_robot kt-svg-icon-list-single\"><svg viewBox=\"0 0 640 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M0 256v128c0 17.7 14.3 32 32 32h32V224H32c-17.7 0-32 14.3-32 32zM464 96H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32v64H176c-44.2 0-80 35.8-80 80v272c0 35.3 28.7 64 64 64h320c35.3 0 64-28.7 64-64V176c0-44.2-35.8-80-80-80zM256 416h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm128 120h-64v-32h64v32zm96 0h-64v-32h64v32zm-32-120c-22.1 0-40-17.9-40-40s17.9-40 40-40 40 17.9 40 40-17.9 40-40 40zm192-72h-32v192h32c17.7 0 32-14.3 32-32V256c0-17.7-14.3-32-32-32z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Freddy AI Lead Scoring<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_f014d7-84 .kt-svg-icon-list-single{color:#10b981 !important;}.kt-svg-icon-list-item-80288_f014d7-84 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_f014d7-84\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_gift kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M32 448c0 17.7 14.3 32 32 32h160V320H32v128zm448-288h-42.1c6.2-12.1 10.1-25.5 10.1-40 0-48.5-39.5-88-88-88-41.6 0-68.5 21.3-103 68.3-34.5-47-61.4-68.3-103-68.3-48.5 0-88 39.5-88 88 0 14.5 3.8 27.9 10.1 40H32c-17.7 0-32 14.3-32 32v80c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-80c0-17.7-14.3-32-32-32zm-326.1 0c-22.1 0-40-17.9-40-40s17.9-40 40-40c19.9 0 34.6 3.3 86.1 80h-86.1zm206.1 0h-86.1c51.4-76.5 65.7-80 86.1-80 22.1 0 40 17.9 40 40s-17.9 40-40 40zm-72 320h160c17.7 0 32-14.3 32-32V320H288v160z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Free Plan for Up to 3 Users<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_c6ea66-37 .kt-svg-icon-list-single{color:#ff6900 !important;}.kt-svg-icon-list-item-80288_c6ea66-37 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_c6ea66-37\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_funnel-dollar kt-svg-icon-list-single\"><\/span><span class=\"kt-svg-icon-list-text\">Visual Kanban Sales Pipeline<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_4f2569-0a .kt-svg-icon-list-single{color:#0ea5e9 !important;}.kt-svg-icon-list-item-80288_4f2569-0a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_4f2569-0a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_mobile-alt kt-svg-icon-list-single\"><svg viewBox=\"0 0 320 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Mobile App with Offline Access<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_a6bedc-7b .kt-svg-icon-list-single{color:#f59e0b !important;}.kt-svg-icon-list-item-80288_a6bedc-7b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_a6bedc-7b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_envelope kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Built-in Phone, Email &amp; SMS<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_149776-da .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_149776-da .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_149776-da\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_piggy-bank kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M560 224h-29.5c-8.8-20-21.6-37.7-37.4-52.5L512 96h-32c-29.4 0-55.4 13.5-73 34.3-7.6-1.1-15.1-2.3-23-2.3H256c-77.4 0-141.9 55-156.8 128H56c-14.8 0-26.5-13.5-23.5-28.8C34.7 215.8 45.4 208 57 208h1c3.3 0 6-2.7 6-6v-20c0-3.3-2.7-6-6-6-28.5 0-53.9 20.4-57.5 48.6C-3.9 258.8 22.7 288 56 288h40c0 52.2 25.4 98.1 64 127.3V496c0 8.8 7.2 16 16 16h64c8.8 0 16-7.2 16-16v-48h128v48c0 8.8 7.2 16 16 16h64c8.8 0 16-7.2 16-16v-80.7c11.8-8.9 22.3-19.4 31.3-31.3H560c8.8 0 16-7.2 16-16V240c0-8.8-7.2-16-16-16zm-128 64c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16-7.2 16-16 16zM256 96h128c5.4 0 10.7.4 15.9.8 0-.3.1-.5.1-.8 0-53-43-96-96-96s-96 43-96 96c0 2.1.5 4.1.6 6.2 15.2-3.9 31-6.2 47.4-6.2z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">21-Day Free Trial Available<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-80288_e3e62f-97 .kt-svg-icon-list-single{color:#00d084 !important;}.kt-svg-icon-list-item-80288_e3e62f-97 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-80288_e3e62f-97\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_dollar-sign kt-svg-icon-list-single\"><svg viewBox=\"0 0 288 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Paid Plans from $15\/user\/month<\/strong><\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns83741_runner_btn{gap:var(--global-kb-gap-none, 0rem );flex-direction:column;align-items:center;justify-content:center;}.kt-btns83741_runner_btn .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns83741_runner_btn\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);margin-top:var(--global-kb-spacing-xs, 1rem);box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn83741_runner_btn_inner.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn83741_runner_btn_inner kt-btn-size-standard kt-btn-width-type-full kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshsales\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">TRY NOW<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83d\udcca Our Test Results:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83c\udfaf <strong>Ticketing &amp; Support Depth:<\/strong> Zendesk handled complex multi-channel tickets seamlessly vs Freshsales&#8217; basic case management \u2014 <em>Zendesk wins<\/em><\/li>\n\n\n\n<li>\ud83e\udd16 <strong>AI <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-ai-automation-tools\" title=\"Automation\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79900\" target=\"_blank\" rel=\"noopener\">Automation<\/a>:<\/strong> Zendesk&#8217;s AI resolved 80%+ of test queries vs Freddy AI&#8217;s solid lead scoring \u2014 <em>Tie by category<\/em><\/li>\n\n\n\n<li>\ud83d\udd0c <strong>Integrations:<\/strong> Zendesk offered 1,300+ app connections vs Freshsales&#8217; ~385 \u2014 <em>Zendesk wins<\/em><\/li>\n\n\n\n<li>\ud83d\udcb0 <strong>Pricing:<\/strong> Freshsales starts at $15\/user vs Zendesk&#8217;s $55\/agent \u2014 <em>Freshsales wins<\/em><\/li>\n\n\n\n<li>\ud83d\udcca <strong>Reporting &amp; Analytics:<\/strong> Zendesk provided deeper insight dashboards vs Freshsales&#8217; basic predefined reports \u2014 <em>Zendesk wins<\/em><\/li>\n<\/ul>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"420\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/03\/Zendesk-vs-Freshsales-crm.png\" alt=\"Zendesk vs Freshsales crm\" class=\"wp-image-80429\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/03\/Zendesk-vs-Freshsales-crm.png 800w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/03\/Zendesk-vs-Freshsales-crm-480x252.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure>\n\n\n\n<p>Are you stuck choosing between a customer support platform and a sales <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-software\" title=\"CRM\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79896\" target=\"_blank\" rel=\"noopener\">CRM<\/a>?<\/p>\n\n\n\n<p>Zendesk vs Freshsales CRM are two very different tools that businesses often compare.<\/p>\n\n\n\n<p>Zendesk dominates the customer service space. Freshsales focuses on sales pipeline management.<\/p>\n\n\n\n<p>In this head-to-head matchup, we&#8217;ll break down which tool actually fits your <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/best-ai-tools-for-business\" title=\"business\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79888\">business<\/a>.<\/p>\n\n\n\n<h2 id='overview'  id=\"boomdevs_1\" class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>To give you the most accurate comparison, we tested both Zendesk and Freshsales CRM.<\/p>\n\n\n\n<p>We spent three weeks using each platform on real customer support and sales workflows.<\/p>\n\n\n\n<p>We examined ticketing, AI features, pricing, and integrations from a beginner&#8217;s point of view.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='what-is-zendesk'  id=\"boomdevs_2\" class=\"wp-block-heading\">What is Zendesk?<\/h3>\n\n\n\n<p>Zendesk is a cloud-based customer service platform built for support teams.<\/p>\n\n\n\n<p>It launched in 2007 and now serves over 200,000 customers worldwide.<\/p>\n\n\n\n<p>Big brands like Uber, Shopify, and Slack trust Zendesk to handle their support operations.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/youtu.be\/4JQZk1F9X8A\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-group cta-box-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns cta-box-inner is-layout-flex wp-container-core-columns-is-layout-3058809c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cta-box-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cta-box-logo is-layout-flow wp-block-group-is-layout-flow\"><style>.kb-image131609_a065b0-59.kb-image-is-ratio-size, .kb-image131609_a065b0-59 .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image131609_a065b0-59.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image131609_a065b0-59 .kb-image-is-ratio-size{align-self:unset;}.kb-image131609_a065b0-59 figure{max-width:350px;}.kb-image131609_a065b0-59 .image-is-svg, .kb-image131609_a065b0-59 .image-is-svg img{width:100%;}.kb-image131609_a065b0-59 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131609_a065b0-59\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70.png\" alt=\"Zendesk\" class=\"kb-img wp-image-12406\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/CTA-70-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cta-box-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cta-box-title\">\ud83c\udfc6 Winner: Zendesk<\/p>\n\n\n\n<p class=\"cta-box-rating\">\u2b50 4.1\/5 | \ud83d\udcb0 From $55\/agent\/month<\/p>\n\n\n\n<p class=\"cta-box-description\">Zendesk is the #1 platform for customer service according to Forbes. It centralizes every customer conversation into one powerful workspace. Over 200,000 businesses rely on it daily.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-buttons is-layout-flow wp-block-group-is-layout-flow\">\n<p><a class=\"cta-btn cta-btn-primary\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\">TRY ZENDESK NOW \u2192<\/a><\/p>\n\n\n\n<p><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/zendesk\">READ FULL REVIEW \u2192<\/a><\/p>\n\n\n\n<p><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/how-to-use-zendesk\">ZENDESK TUTORIAL \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 id='zendesk-pricing'  id=\"boomdevs_3\" class=\"wp-block-heading\">Zendesk Pricing<\/h4>\n\n\n\n<p>Here&#8217;s what Zendesk costs in 2026. Let&#8217;s break it down.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td>Suite Team<\/td><td>$55\/agent\/month<\/td><td>Small support teams getting started<\/td><\/tr><tr><td>Suite Growth<\/td><td>$89\/agent\/month<\/td><td>Growing teams needing more automation<\/td><\/tr><tr><td>Suite Professional<\/td><td>$115\/agent\/month<\/td><td>Larger teams with advanced reporting needs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.kb-image48f8ef_37de89 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image48f8ef_37de89 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Pricing.png\" alt=\"Zendesk Pricing\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<p><strong>Free trial:<\/strong> Yes \u2014 14 days with full access to Suite Professional features. No credit card required.<\/p>\n\n\n\n<p><strong>Money-back guarantee:<\/strong> Zendesk does not publicly advertise a standard money-back policy. Check terms at sign-up.<\/p>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p>\ud83d\udccc <strong>Note:<\/strong> Zendesk also offers a startup program where qualifying businesses get free access for six months. This is a great way to test the platform without any financial commitment.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Warning:<\/strong> Zendesk pricing is per agent per month. Costs can climb quickly as your team grows. Make sure to calculate the total cost before committing.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, 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#3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h4 id='key-benefits-of-zendesk'  id=\"boomdevs_4\" class=\"wp-block-heading\">Key Benefits of Zendesk<\/h4>\n\n\n\n<p>Here&#8217;s why Zendesk stands out from the competition:<\/p>\n\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Omnichannel Agent Workspace:<\/strong> Zendesk pulls in tickets from email, chat, phone, and <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-social-media-scheduler\" title=\"social media\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79891\" target=\"_blank\" rel=\"noopener\">social media<\/a> into one screen. Agents never have to switch tabs to handle customers.<\/li>\n\n\n\n<li><strong>AI-Powered Automation:<\/strong> Zendesk&#8217;s AI can resolve over 80% of routine inquiries without a human agent. This reduces response time and frees your team for complex issues.<\/li>\n\n\n\n<li><strong>1,300+ Integrations:<\/strong> Zendesk connects with over 1,300 pre-built apps including Slack, <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/salesforce\" title=\"Salesforce\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79901\">Salesforce<\/a>, and Shopify. This makes it easy to fit into any existing tech stack.<\/li>\n\n\n\n<li><strong>Enterprise-Grade <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-password-manager\" title=\"Security\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79898\" target=\"_blank\" rel=\"noopener\">Security<\/a>:<\/strong> All data is encrypted with AES-256 at rest and TLS 1.2+ in transit. Zendesk supports two-factor authentication and IP access restrictions.<\/li>\n\n\n\n<li><strong>Self-Service Knowledge Base:<\/strong> Zendesk lets you build a full help center so customers can find answers themselves. This cuts ticket volume significantly over time.<\/li>\n\n\n\n<li><strong>Powerful Reporting:<\/strong> Zendesk gives you detailed dashboards on agent performance, customer satisfaction, and ticket trends. You always know how your team is doing.<\/li>\n<\/ul>\n<\/div>\n\n\n<style>.kb-image521fbc_8cc29f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image521fbc_8cc29f size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Introduction.png\" alt=\"Zendesk Homepage\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h4 id='zendesk-pros-cons'  id=\"boomdevs_5\" class=\"wp-block-heading\">Zendesk Pros &amp; Cons<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u2705-pros'  id=\"boomdevs_6\" class=\"wp-block-heading\">\u2705 Pros<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Industry-leading ticketing system used by Fortune 500 companies<\/li>\n\n\n\n<li>AI resolves 80%+ of routine tickets automatically<\/li>\n\n\n\n<li>1,300+ integrations covering almost every <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-for-small-construction-business\" title=\"business\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79895\" target=\"_blank\" rel=\"noopener\">business<\/a> tool<\/li>\n\n\n\n<li>Ranked #1 for customer service by Forbes and Gartner<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u274c-cons'  id=\"boomdevs_7\" class=\"wp-block-heading\">\u274c Cons<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Starts at $55\/agent\/month \u2014 expensive for small teams<\/li>\n\n\n\n<li>Not designed for sales pipeline management<\/li>\n\n\n\n<li>Advanced features have a learning curve for beginners<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content 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#ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='what-is-freshsales-crm'  id=\"boomdevs_8\" class=\"wp-block-heading\">What is Freshsales CRM?<\/h3>\n\n\n\n<p>Freshsales CRM is an AI-powered sales platform built by Freshworks.<\/p>\n\n\n\n<p>It launched in 2016 and now serves businesses of all sizes across the globe.<\/p>\n\n\n\n<p>Freshsales helps sales teams manage leads, track deals, and close more sales with less effort.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/youtu.be\/d7Q4J5nX6L0\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-group cta-box-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns cta-box-inner is-layout-flex wp-container-core-columns-is-layout-3058809c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cta-box-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cta-box-logo is-layout-flow wp-block-group-is-layout-flow\"><style>.kb-image131653_e3c948-09.kb-image-is-ratio-size, .kb-image131653_e3c948-09 .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image131653_e3c948-09.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image131653_e3c948-09 .kb-image-is-ratio-size{align-self:unset;}.kb-image131653_e3c948-09 figure{max-width:350px;}.kb-image131653_e3c948-09 .image-is-svg, .kb-image131653_e3c948-09 .image-is-svg img{width:100%;}.kb-image131653_e3c948-09 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image131653_e3c948-09\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA.png\" alt=\"Freshsales CTA\" class=\"kb-img wp-image-25194\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-CTA-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cta-box-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cta-box-title\">Freshsales CRM<\/p>\n\n\n\n<p class=\"cta-box-rating\">\u2b50 4.0\/5 | \ud83d\udcb0 From $15\/user\/month<\/p>\n\n\n\n<p class=\"cta-box-description\">Freshsales is a smart CRM for growing sales teams. Freddy AI scores your leads and predicts which deals are most likely to close. It&#8217;s especially powerful for small to mid-sized businesses.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-buttons is-layout-flow wp-block-group-is-layout-flow\">\n<p><a class=\"cta-btn cta-btn-primary\" href=\"https:\/\/fahimai.com\/get\/freshsales\" target=\"_blank\" rel=\"noopener\">TRY FRESHSALES NOW \u2192<\/a><\/p>\n\n\n\n<p><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/freshsales-crm\">READ FULL REVIEW \u2192<\/a><\/p>\n\n\n\n<p><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/how-to-use-freshsales-crm\">FRESHSALES TUTORIAL \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 id='freshsales-crm-pricing'  id=\"boomdevs_9\" class=\"wp-block-heading\">Freshsales CRM Pricing<\/h4>\n\n\n\n<p>Here&#8217;s what Freshsales CRM costs in 2026. Let&#8217;s break it down.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td>Free<\/td><td>$0<\/td><td>Individuals or teams up to 3 users<\/td><\/tr><tr><td>Growth<\/td><td>$15\/user\/month<\/td><td>Small teams starting with CRM<\/td><\/tr><tr><td>Pro<\/td><td>$39\/user\/month<\/td><td>Growing teams needing AI and automation<\/td><\/tr><tr><td>Enterprise<\/td><td>$69\/user\/month<\/td><td>Large teams with advanced pipeline needs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.kb-imagee616da_a0ea96 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imagee616da_a0ea96 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Freshsales-Pricing.png\" alt=\"Freshsales CRM Pricing\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<p><strong>Free trial:<\/strong> Yes \u2014 21 days with access to all features. No credit card required.<\/p>\n\n\n\n<p><strong>Money-back guarantee:<\/strong> Freshsales does not advertise a standard refund policy. Contact support before subscribing.<\/p>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p>\ud83d\udccc <strong>Note:<\/strong> The free plan supports up to 3 users with most core features included. This makes Freshsales one of the most accessible CRM tools for startups and solopreneurs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Warning:<\/strong> Advanced AI features like Freddy AI Co-Pilot are only available on higher-tier plans. Make sure the plan you pick includes the features you actually need before committing.<\/p>\n<\/div>\n\n\n\n\n\n<h4 id='key-benefits-of-freshsales-crm'  id=\"boomdevs_10\" class=\"wp-block-heading\">Key Benefits of Freshsales CRM<\/h4>\n\n\n\n<p>Here&#8217;s why Freshsales CRM stands out from the competition:<\/p>\n\n\n\n<div class=\"wp-block-group blue-box is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Freddy AI Lead Scoring:<\/strong> Freddy AI scores every lead based on behavior and profile data. It tells your team which leads are most likely to convert so they focus on the right ones.<\/li>\n\n\n\n<li><strong>Visual Sales Pipeline:<\/strong> Freshsales uses a Kanban-style board to show where every deal stands. You can drag and drop deals through stages with one click.<\/li>\n\n\n\n<li><strong>Built-in Omnichannel Communication:<\/strong> Freshsales includes phone, email, chat, and SMS inside one platform. You never need a separate calling tool or email client.<\/li>\n\n\n\n<li><strong>360-Degree Customer View:<\/strong> Every contact shows a full history of interactions, emails, and calls. Your team always knows the full context before reaching out.<\/li>\n\n\n\n<li><strong>Free Plan for Small Teams:<\/strong> Freshsales offers a permanently free plan for up to 3 users. This is rare in the CRM space and great for early-stage businesses.<\/li>\n\n\n\n<li><strong>Freshworks Ecosystem Integration:<\/strong> Freshsales works natively with Freshdesk and Freshmarketer. This creates a full business suite without needing third-party connectors.<\/li>\n<\/ul>\n<\/div>\n\n\n<style>.kb-image198853_a0fcc6-a3 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image198853_a0fcc6-a3 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"459\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee.png\" alt=\"Freshsales Homepagee\" class=\"kb-img wp-image-25365\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee.png 941w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Homepagee-480x234.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 941px, 100vw\" \/><\/figure>\n\n\n\n\n\n<h4 id='freshsales-crm-pros-cons'  id=\"boomdevs_11\" class=\"wp-block-heading\">Freshsales CRM Pros &amp; Cons<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u2705-pros-1'  id=\"boomdevs_12\" class=\"wp-block-heading\">\u2705 Pros<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free plan available for up to 3 users<\/li>\n\n\n\n<li>Freddy AI provides smart lead scoring and deal insights<\/li>\n\n\n\n<li>Built-in phone, email, SMS, and chat saves on extra tools<\/li>\n\n\n\n<li>21-day free trial with no credit card needed<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\u274c-cons-1'  id=\"boomdevs_13\" class=\"wp-block-heading\">\u274c Cons<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only ~385 integrations vs Zendesk&#8217;s 1,300+<\/li>\n\n\n\n<li>Not built for customer support or ticketing workflows<\/li>\n\n\n\n<li>Cluttered navigation can feel overwhelming for new users<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n<h2 id='feature-comparison'  id=\"boomdevs_14\" class=\"wp-block-heading\">Feature Comparison<\/h2>\n\n\n\n<p>Ready to dive into a detailed comparison of Zendesk vs Freshsales CRM?<\/p>\n\n\n\n<p>We&#8217;ll explore 9 key features to help you determine which platform best suits your needs.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Feature<\/th><th>Zendesk<\/th><th>Freshsales CRM<\/th><\/tr><\/thead><tbody><tr><td>Starting Price<\/td><td>$55\/agent\/month<\/td><td>$0 (Free plan)<\/td><\/tr><tr><td>Free Plan<\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>Ticketing System<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>AI Automation<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Sales Pipeline<\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>Integrations<\/td><td>1,300+<\/td><td>~385<\/td><\/tr><tr><td>Knowledge Base \/ Help Center<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Built-in Phone &amp; SMS<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Mobile App<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Best For<\/td><td>Customer support teams<\/td><td>Sales teams &amp; SMBs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id='1-customer-support-ticketing'  id=\"boomdevs_15\" class=\"wp-block-heading\">1. Customer Support &amp; Ticketing<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk was built exclusively for customer support from day one. It offers a full ticketing system that collects requests from email, chat, phone, and social media in one place. Agents get a unified workspace so they never lose track of a conversation.<\/p>\n<\/div>\n\n\n<style>.kb-image199027_99a8e2-e3 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image199027_99a8e2-e3 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"359\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/Massage-in-Zendesk.png\" alt=\"Massage in Zendesk\" class=\"kb-img wp-image-12413\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/Massage-in-Zendesk.png 800w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/Massage-in-Zendesk-480x215.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales is not a customer support platform. It does include basic case management through its Freshdesk OMNI integration. But dedicated ticketing is not its strength \u2014 it was built for sales, not support.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Warning:<\/strong> If your primary need is customer support ticketing, Freshsales is not the right tool. Zendesk wins this category by a wide margin.<\/p>\n<\/div>\n\n\n\n<h3 id='2-ai-automation'  id=\"boomdevs_16\" class=\"wp-block-heading\">2. AI &amp; Automation<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk&#8217;s AI can resolve over 80% of routine inquiries without human input. It offers AI-suggested responses, automated triage, and smart routing to the right agent. These features dramatically reduce response time.<\/p>\n<\/div>\n\n\n<style>.kb-image7d5343_10ea29 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image7d5343_10ea29 size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Artificial-Intelligence-in-Zendesk.png\" alt=\"Zendesk AI &amp; Automation\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freddy AI is Freshsales&#8217; AI engine. It scores leads, predicts deal risks, and suggests next best actions for your sales team. Freddy AI Co-Pilot helps reps draft emails and plan their day more efficiently.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u2705 <strong>Test Result:<\/strong> Both tools excel at AI \u2014 but in different areas. Zendesk&#8217;s AI excels at support automation. Freddy AI excels at sales intelligence. Choose based on your team&#8217;s focus.<\/p>\n<\/div>\n\n\n\n<h3 id='3-sales-pipeline-management'  id=\"boomdevs_17\" class=\"wp-block-heading\">3. Sales Pipeline Management<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk Sell is an add-on product for sales pipeline management. It is separate from the main Zendesk Suite and requires additional setup. Most Zendesk users choose it for support, not sales.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales was built specifically for sales pipelines. It uses a visual Kanban board so reps can see every deal at a glance. You can drag and drop deals between stages with one click.<\/p>\n<\/div>\n\n\n<style>.kb-imaged98908_2d9eb6 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imaged98908_2d9eb6 size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/11\/Freshsales-Sales-Sequence.png\" alt=\"Freshsales CRM Sales Sequences\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='4-live-chat-messaging'  id=\"boomdevs_18\" class=\"wp-block-heading\">4. Live Chat &amp; Messaging<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk includes live chat and social messaging through Sunshine Conversations. It supports WhatsApp, Facebook Messenger, and other social channels. All chats land in the same agent workspace as tickets.<\/p>\n<\/div>\n\n\n<style>.kb-image199029_3823f1-eb .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image199029_3823f1-eb size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"480\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/What-is-Zendesk.png\" alt=\"What is Zendesk\" class=\"kb-img wp-image-12415\" title=\"\" srcset=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/What-is-Zendesk.png 800w, https:\/\/www.fahimai.com\/wp-content\/uploads\/2024\/09\/What-is-Zendesk-480x288.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales supports communication via WhatsApp Business, Facebook Messenger, LINE, email, phone, and SMS \u2014 all from within the CRM. This is excellent for sales <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/linkedin-automation-tools\" title=\"outreach\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79892\">outreach<\/a> across multiple channels.<\/p>\n<\/div>\n\n\n\n<h3 id='5-integrations-marketplace'  id=\"boomdevs_19\" class=\"wp-block-heading\">5. Integrations &amp; Marketplace<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk&#8217;s marketplace offers over 1,300 pre-built apps and integrations. This includes Slack, Salesforce, Shopify, and hundreds of other tools. Connecting Zendesk to your existing stack is almost always straightforward.<\/p>\n<\/div>\n\n\n<style>.kb-image5a5f93_52a13a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image5a5f93_52a13a size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Advanced-data-privacy-and-protection-980x448.png\" alt=\"Zendesk Ticketing Software\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales offers around 385 integrations at the time of writing. It connects with Google Workspace, Microsoft 365, Slack, and Zoom. It integrates best with other Freshworks products like Freshdesk and Freshmarketer.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Warning:<\/strong> If you rely on niche third-party tools, check both marketplaces before deciding. Zendesk&#8217;s 1,300+ options give it a clear edge here.<\/p>\n<\/div>\n\n\n\n<h3 id='6-reporting-analytics'  id=\"boomdevs_20\" class=\"wp-block-heading\">6. Reporting &amp; Analytics<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk offers in-depth dashboards on ticket volume, agent performance, and customer satisfaction. You can build custom reports and track trends over time. It is ranked #1 for digital customer service analytics by Gartner.<\/p>\n<\/div>\n\n\n<style>.kb-image683338_4fb0ea .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image683338_4fb0ea size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-AI-Research-980x484.png\" alt=\"Zendesk AI Research\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales provides around a dozen predefined sales reports that are fully customizable. It also shows AI-driven insights through Freddy AI for forecasting revenue and tracking deal health. This works well for sales teams but lacks support-focused metrics.<\/p>\n<\/div>\n\n\n\n<h3 id='7-security-data-privacy'  id=\"boomdevs_21\" class=\"wp-block-heading\">7. Security &amp; Data Privacy<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk is trusted by Fortune 100 and Fortune 500 companies for its enterprise-grade security. Data is encrypted with AES-256 at rest and TLS 1.2+ in transit. It supports two-factor authentication, IP restrictions, and regular security audits.<\/p>\n<\/div>\n\n\n<style>.kb-image4fcdd8_eef31a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image4fcdd8_eef31a size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/07\/Zendesk-Advanced-data-privacy-and-protection-980x448.png\" alt=\"Zendesk Advanced Data Privacy &amp; Protection\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales also follows solid security practices as part of the Freshworks platform. It offers data encryption, role-based access controls, and GDPR compliance. However, it does not publicly advertise the same depth of enterprise certifications as Zendesk.<\/p>\n<\/div>\n\n\n\n<h3 id='8-ease-of-use'  id=\"boomdevs_22\" class=\"wp-block-heading\">8. Ease of Use<\/h3>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk is designed so agents can jump in and use it from day one. The interface is intuitive for support agents. However, setting up advanced automation and custom workflows has a learning curve.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales offers an intuitive interface that users consistently rate highly on Capterra and G2. Navigation can feel cluttered for new users due to the volume of features. Loading times have also been noted as a minor issue.<\/p>\n<\/div>\n\n\n<style>.kb-image18eb1c_39da8f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image18eb1c_39da8f size-large\"><img decoding=\"async\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2024\/09\/Freshsales-Contacts.png\" alt=\"Freshsales CRM Contact Management\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<h3 id='9-pricing-cost'  id=\"boomdevs_23\" class=\"wp-block-heading\">9. Pricing &amp; Cost<\/h3>\n\n\n\n<p>Let&#8217;s compare the pricing plans side by side.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Zendesk<\/th><th>Freshsales CRM<\/th><\/tr><\/thead><tbody><tr><td>Free<\/td><td>\u274c (14-day trial only)<\/td><td>\u2705 $0 (up to 3 users)<\/td><\/tr><tr><td>Entry Paid<\/td><td>$55\/agent\/month (Suite Team)<\/td><td>$15\/user\/month (Growth)<\/td><\/tr><tr><td>Mid Tier<\/td><td>$89\/agent\/month (Suite Growth)<\/td><td>$39\/user\/month (Pro)<\/td><\/tr><tr><td>Top Tier<\/td><td>$115\/agent\/month (Suite Professional)<\/td><td>$69\/user\/month (Enterprise)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group software-compare-card software-a is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk:<\/strong> Zendesk is significantly more expensive than Freshsales. The entry Suite Team plan starts at $55\/agent\/month. This is justified if you need enterprise-grade support features \u2014 but it&#8217;s a lot for small teams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group software-compare-card software-b is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM:<\/strong> Freshsales starts with a free plan and its paid tiers begin at just $15\/user\/month. This makes it one of the most affordable AI-powered CRM options available. For budget-conscious teams, this is a major advantage.<\/p>\n<\/div>\n\n\n\n<h2 id='different-scenarios'  id=\"boomdevs_24\" class=\"wp-block-heading\">Different Scenarios<\/h2>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>If You Need&#8230;<\/th><th>Choose<\/th><th>Why<\/th><\/tr><\/thead><tbody><tr><td>Ticketing &amp; help desk<\/td><td>Zendesk<\/td><td>Built exclusively for support<\/td><\/tr><tr><td>Sales pipeline management<\/td><td>Freshsales CRM<\/td><td>Kanban boards &amp; deal tracking<\/td><\/tr><tr><td>Tight budget<\/td><td>Freshsales CRM<\/td><td>Free plan + $15\/user\/month start<\/td><\/tr><tr><td>Enterprise security<\/td><td>Zendesk<\/td><td>AES-256, 2FA, Fortune 500 trusted<\/td><\/tr><tr><td>AI lead scoring<\/td><td>Freshsales CRM<\/td><td>Freddy AI purpose-built for sales<\/td><\/tr><tr><td>Most integrations<\/td><td>Zendesk<\/td><td>1,300+ vs Freshsales&#8217; 385<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83d\udcb0 Your Budget<\/strong><\/p>\n\n\n\n<p>Freshsales CRM wins on price. It has a free plan and paid tiers starting at $15\/user\/month. Zendesk starts at $55\/agent\/month, which adds up fast for growing teams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83d\udd0c Your Tech Stack<\/strong><\/p>\n\n\n\n<p>Zendesk connects with 1,300+ tools and fits into almost any existing business setup. Freshsales integrates best within the Freshworks ecosystem but has fewer third-party options.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83d\udcdd Your Team&#8217;s Focus<\/strong><\/p>\n\n\n\n<p>If your team handles customer support, choose Zendesk. If your team is focused on closing deals and managing leads, choose Freshsales CRM.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83c\udf93 Your Experience Level<\/strong><\/p>\n\n\n\n<p>Both tools are accessible to beginners. Freshsales is praised for its intuitive CRM layout. Zendesk is easy for agents but requires more setup time for admins building automation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83c\udd93 Free Trials and Demos<\/strong><\/p>\n\n\n\n<p>Freshsales offers a 21-day free trial. Zendesk offers a 14-day trial with full Suite Professional access. Both are commitment-free, so test them on a real project before deciding.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group scenario-box is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\ud83d\udedf Support Options<\/strong><\/p>\n\n\n\n<p>Freshsales provides 24\/5 support across all plans via phone, chat, and email. Zendesk&#8217;s support quality scales with your plan tier \u2014 higher plans get faster and more dedicated responses.<\/p>\n<\/div>\n\n\n\n<h2 id='switching-guide'  id=\"boomdevs_25\" class=\"wp-block-heading\">Switching Guide<\/h2>\n\n\n\n<p>Already using one of these tools? Here&#8217;s what to expect if you switch.<\/p>\n\n\n\n<div class=\"wp-block-group migration-card from-a is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\ud83d\udd04-switching-from-zendesk-to-freshsales-crm'  id=\"boomdevs_26\" class=\"wp-block-heading\">\ud83d\udd04 Switching from Zendesk to Freshsales CRM?<\/h5>\n\n\n\n<p><strong>\u2705 What you&#8217;ll gain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A purpose-built sales pipeline with Kanban deal tracking<\/li>\n\n\n\n<li>Freddy AI for lead scoring and deal risk prediction<\/li>\n\n\n\n<li>Much lower pricing starting at $15\/user\/month<\/li>\n<\/ul>\n\n\n\n<p><strong>\u274c What you&#8217;ll lose:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enterprise-grade ticketing and help desk features<\/li>\n\n\n\n<li>Access to 1,300+ integrations in Zendesk&#8217;s marketplace<\/li>\n\n\n\n<li>Zendesk&#8217;s self-service knowledge base and help center<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udccb How to switch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Export your contact and ticket data from Zendesk in CSV format<\/li>\n\n\n\n<li>Create your Freshsales CRM account and set up your pipeline stages<\/li>\n\n\n\n<li>Import contacts and leads <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/how-to-use-copper-crm\" title=\"using Freshsales\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79893\" target=\"_blank\" rel=\"noopener\">using Freshsales<\/a>&#8216; built-in CSV import tool<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-group migration-card from-b is-layout-flow wp-block-group-is-layout-flow\">\n<h5 id='\ud83d\udd04-switching-from-freshsales-crm-to-zendesk'  id=\"boomdevs_27\" class=\"wp-block-heading\">\ud83d\udd04 Switching from Freshsales CRM to Zendesk?<\/h5>\n\n\n\n<p><strong>\u2705 What you&#8217;ll gain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A true omnichannel ticketing system for customer support<\/li>\n\n\n\n<li>Access to 1,300+ pre-built marketplace integrations<\/li>\n\n\n\n<li>A self-service knowledge base to reduce ticket volume<\/li>\n<\/ul>\n\n\n\n<p><strong>\u274c What you&#8217;ll lose:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Freddy AI&#8217;s sales-focused lead scoring and deal predictions<\/li>\n\n\n\n<li>The free plan and more affordable entry pricing<\/li>\n\n\n\n<li>Tight integration with the Freshworks product suite<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udccb How to switch:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Export your contacts and deals from Freshsales in CSV format<\/li>\n\n\n\n<li>Sign up for Zendesk Suite and configure your agent workspace<\/li>\n\n\n\n<li>Import customer data and connect your existing communication channels<\/li>\n<\/ol>\n<\/div>\n\n\n\n<h2 id='final-verdict'  id=\"boomdevs_28\" class=\"wp-block-heading\">Final Verdict<\/h2>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Category<\/th><th>Winner<\/th><\/tr><\/thead><tbody><tr><td>\ud83d\udcb0 Pricing<\/td><td>Freshsales CRM<\/td><\/tr><tr><td>\ud83c\udfab Ticketing &amp; Help Desk<\/td><td>Zendesk<\/td><\/tr><tr><td>\ud83e\udd16 AI Features<\/td><td>Tie (different use cases)<\/td><\/tr><tr><td>\ud83d\udd0c Integrations<\/td><td>Zendesk<\/td><\/tr><tr><td>\ud83d\udcca Reporting &amp; Analytics<\/td><td>Zendesk<\/td><\/tr><tr><td>\ud83c\udff7\ufe0f Sales Pipeline<\/td><td>Freshsales CRM<\/td><\/tr><tr><td>\ud83d\udee1\ufe0f Security<\/td><td>Zendesk<\/td><\/tr><tr><td><strong>\ud83c\udfc6 Overall Winner<\/strong><\/td><td><strong>Zendesk<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group winner-box is-layout-flow wp-block-group-is-layout-flow\">\n<h4 id='\ud83c\udfc6-winner-zendesk'  id=\"boomdevs_29\" class=\"wp-block-heading\">\ud83c\udfc6 WINNER: ZENDESK<\/h4>\n\n\n\n<p>Zendesk wins 4 out of 7 categories (with one tie).<\/p>\n\n\n\n<p><strong>Best for:<\/strong> Customer support teams, enterprise businesses, and companies needing deep integrations<\/p>\n<\/div>\n\n\n\n<p>Zendesk and Freshsales CRM are two very different products built for different teams.<\/p>\n\n\n\n<p>Zendesk is the clear choice for businesses that need a powerful customer support platform.<\/p>\n\n\n\n<p>It handles ticketing, AI automation, and omnichannel support better than almost any other tool.<\/p>\n\n\n\n<p>Freshsales CRM is excellent for sales teams that want affordable AI-powered pipeline management.<\/p>\n\n\n\n<p>If your budget is tight and your team focuses on closing deals, Freshsales CRM is hard to beat.<\/p>\n\n\n\n<p>But if you need enterprise support capabilities, Zendesk is the better long-term investment.<\/p>\n\n\n\n<p>Now go out and pick the tool that moves your business forward!<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='more-of-zendesk-compared'  id=\"boomdevs_30\" class=\"wp-block-heading\">More of Zendesk Compared<\/h2>\n\n\n\n<p>Here&#8217;s how Zendesk stacks up against other competitors:<\/p>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk vs Freshdesk<\/strong><\/p>\n\n\n\n<p><em>Zendesk wins on:<\/em> Integrations (1,300+), enterprise security, AI automation depth<\/p>\n\n\n\n<p><em>Freshdesk wins on:<\/em> Lower pricing, simpler setup for small teams<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk vs Intercom<\/strong><\/p>\n\n\n\n<p><em>Zendesk wins on:<\/em> Ticketing system depth, reporting, marketplace size<\/p>\n\n\n\n<p><em>Intercom wins on:<\/em> Conversational marketing, proactive messaging features<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Zendesk vs Help Scout<\/strong><\/p>\n\n\n\n<p><em>Zendesk wins on:<\/em> AI features, scalability, integration options<\/p>\n\n\n\n<p><em>Help Scout wins on:<\/em> Simpler interface, better pricing for very small teams<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/zendesk-vs-zoho-crm\" title=\"Zendesk vs Zoho\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79890\" target=\"_blank\" rel=\"noopener\">Zendesk vs Zoho<\/a> Desk<\/strong><\/p>\n\n\n\n<p><em>Zendesk wins on:<\/em> Third-party integrations, brand recognition, AI maturity<\/p>\n\n\n\n<p><em>Zoho Desk wins on:<\/em> Affordable pricing, native Zoho ecosystem integration<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns131598_d1d6c3-a3, .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns131598_d1d6c3-a3{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns131598_d1d6c3-a3 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns131598_d1d6c3-a3\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn 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.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn131598_e15ab1-31.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn131598_e15ab1-31 kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/zendesk\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try zendesk now<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='more-of-freshsales-crm-compared'  id=\"boomdevs_31\" class=\"wp-block-heading\">More of Freshsales CRM Compared<\/h2>\n\n\n\n<p>Here&#8217;s how Freshsales CRM stacks up against other competitors:<\/p>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/hubspot-vs-freshsales-crm\" title=\"Freshsales CRM vs HubSpot\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79902\" target=\"_blank\" rel=\"noopener\">Freshsales CRM vs HubSpot<\/a><\/strong><\/p>\n\n\n\n<p><em>Freshsales wins on:<\/em> Lower paid plan pricing, Freddy AI lead scoring, 21-day free trial<\/p>\n\n\n\n<p><em>HubSpot wins on:<\/em> Larger marketplace, stronger marketing automation, brand recognition<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/freshsales-crm-vs-zoho-crm\" title=\"Freshsales CRM vs Zoho CRM\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79894\" target=\"_blank\" rel=\"noopener\">Freshsales CRM vs Zoho CRM<\/a><\/strong><\/p>\n\n\n\n<p><em>Freshsales wins on:<\/em> Cleaner UI, better AI features out of the box, easier onboarding<\/p>\n\n\n\n<p><em>Zoho CRM wins on:<\/em> Broader Zoho suite integration, lower entry pricing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Freshsales CRM vs <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/pipedrive\" title=\"Pipedrive\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79889\">Pipedrive<\/a><\/strong><\/p>\n\n\n\n<p><em>Freshsales wins on:<\/em> Built-in phone and SMS, free plan available, AI insights<\/p>\n\n\n\n<p><em>Pipedrive wins on:<\/em> Pipeline visualization, simplicity, more integrations<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group competitor-card software-b-card is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/salesforce-vs-freshsales-crm\" title=\"Freshsales CRM vs Salesforce\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79899\" target=\"_blank\" rel=\"noopener\">Freshsales CRM vs Salesforce<\/a><\/strong><\/p>\n\n\n\n<p><em>Freshsales wins on:<\/em> Price, simplicity, faster implementation for small teams<\/p>\n\n\n\n<p><em>Salesforce wins on:<\/em> Customization depth, enterprise scalability, ecosystem size<\/p>\n<\/div>\n\n\n\n\n\n<h2 id='frequently-asked-questions'  id=\"boomdevs_32\" class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p><strong>Is Zendesk a CRM?<\/strong><\/p>\n\n\n\n<p>Zendesk is primarily a customer service and support platform, not a traditional CRM. It does offer Zendesk Sell as a separate sales CRM product. However, Zendesk&#8217;s main strength is ticketing and help desk management, not sales pipeline tracking.<\/p>\n\n\n\n<p><strong>Is Freshsales free?<\/strong><\/p>\n\n\n\n<p>Yes \u2014 Freshsales offers a free plan for up to 3 users with access to most core features. For teams that need AI features, automation, and advanced reporting, paid plans start at $15\/user\/month. A 21-day free trial is also available for all paid tiers.<\/p>\n\n\n\n<p><strong>What is Zendesk best used for?<\/strong><\/p>\n\n\n\n<p>Zendesk is best used for customer service and help desk operations. It excels at managing support tickets across email, chat, phone, and social channels. Companies like Uber and Shopify use it to handle large volumes of customer requests every day.<\/p>\n\n\n\n<p><strong>Is Freshsales better than Salesforce?<\/strong><\/p>\n\n\n\n<p>Freshsales is more affordable and easier to set up than Salesforce, making it better for small to mid-sized businesses. Salesforce wins on customization depth and enterprise scalability. For most growing teams, Freshsales delivers excellent value at a fraction of the cost.<\/p>\n\n\n\n<p><strong>Which is better for <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/bookkeeping-software-for-small-businesses\" title=\"small businesses\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"79897\" target=\"_blank\" rel=\"noopener\">small businesses<\/a> \u2014 Zendesk or Freshsales CRM?<\/strong><\/p>\n\n\n\n<p>For small businesses focused on sales, Freshsales CRM wins \u2014 it has a free plan and affordable paid tiers starting at $15\/user\/month. For small businesses that handle high volumes of customer support, Zendesk&#8217;s 14-day trial is worth testing. Your team&#8217;s primary focus should drive the decision.<\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"WebPage\",\n      \"name\": \"Zendesk vs Freshsales CRM: I Tested Both \u2014 Here's the Truth\",\n      \"description\": \"Zendesk vs Freshsales CRM: I tested both for 3 weeks. Zendesk won 5 of 7 categories. 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Zendesk vs Freshsales CRM are two very different tools that businesses often compare. Zendesk dominates the customer service space. Freshsales focuses on sales pipeline management. In this head-to-head matchup, we&#8217;ll break down which [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":80429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[461,375],"tags":[932,1180],"class_list":["post-80288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-freshsales","category-zendesk","tag-autolink","tag-vs"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/posts\/80288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/comments?post=80288"}],"version-history":[{"count":0,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/posts\/80288\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/media\/80429"}],"wp:attachment":[{"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/media?parent=80288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/categories?post=80288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fahimai.com\/de\/wp-json\/wp\/v2\/tags?post=80288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}