{"id":173716,"date":"2025-11-08T20:16:37","date_gmt":"2025-11-08T20:16:37","guid":{"rendered":"https:\/\/www.fahimai.com\/freshservice"},"modified":"2026-02-14T21:32:16","modified_gmt":"2026-02-14T18:32:16","slug":"freshservice","status":"publish","type":"post","link":"https:\/\/www.fahimai.com\/ar\/freshservice","title":{"rendered":"Freshservice Got My IT Team Running in 1 Week \u2014 2026 Review"},"content":{"rendered":"\n<h2 id='is-freshservice-worth-it'  id=\"boomdevs_1\" class=\"wp-block-heading\">Is Freshservice Worth It?<\/h2>\n\n\n\n<div class=\"wp-block-group quick-verdict-box is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3d947d4d wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:550px\">\n<p style=\"font-size:28px;font-weight:700\"><span style=\"color:#f5a623\">\u2605\u2605\u2605\u2605<\/span><span style=\"color:#ddd\">\u2605<\/span> <strong>4.3\/5<\/strong><\/p>\n\n\n\n<p><strong>Quick Verdict:<\/strong> Freshservice is one of the best cloud based ITSM tools for mid market IT teams. It improves agent productivity by up to 57% and reduces IT costs. The intuitive interface makes setup fast. But advanced features like the Freddy AI agent are locked behind higher tier plans.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\"><style>.kb-image142267_5923c4-9e.kb-image-is-ratio-size, .kb-image142267_5923c4-9e .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image142267_5923c4-9e.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image142267_5923c4-9e .kb-image-is-ratio-size{align-self:unset;}.kb-image142267_5923c4-9e figure{max-width:350px;}.kb-image142267_5923c4-9e .image-is-svg, .kb-image142267_5923c4-9e .image-is-svg img{width:100%;}.kb-image142267_5923c4-9e .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image142267_5923c4-9e\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3.png\" alt=\"Freshservice\" class=\"kb-img wp-image-142145\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-20017ece wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:8px;background-color:#e8f5e9;padding-top:15px;padding-right:20px;padding-bottom:15px;padding-left:20px\">\n<p>\u2705 <strong>Best For:<\/strong><\/p>\n\n\n\n<p>IT teams that need ITIL-aligned service management with an intuitive design and strong <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-ai-automation-tools\" title=\"automation\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30854\" target=\"_blank\" rel=\"noopener\">automation<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:8px;background-color:#ffebee;padding-top:15px;padding-right:20px;padding-bottom:15px;padding-left:20px\">\n<p>\u274c <strong>Skip If:<\/strong><\/p>\n\n\n\n<p>You need advanced AI features on a tight budget or your mobile app lacks full desktop functionality<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\ud83d\udcca Companies Using It<\/strong><\/td><td>12,700+<\/td><td><strong>\ud83c\udfaf Best For<\/strong><\/td><td>Mid market IT teams<\/td><\/tr><tr><td><strong>\ud83d\udcb0 Price<\/strong><\/td><td>$15\/agent\/month<\/td><td><strong>\u2705 Top Feature<\/strong><\/td><td>Freddy AI <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/ai-chatbots\" title=\"Assistant\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30846\">Assistant<\/a><\/td><\/tr><tr><td><strong>\ud83c\udf81 Free Trial<\/strong><\/td><td>14 days, all features<\/td><td><strong>\u26a0\ufe0f Limitation<\/strong><\/td><td>Advanced features on higher tiers<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">How I Tested Freshservice<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-color:#ff7700;border-width:2px;border-radius:10px;padding-top:25px;padding-right:25px;padding-bottom:25px;padding-left:25px\">\n<p style=\"font-size:18px;font-weight:700;letter-spacing:1px\">\ud83e\uddea TESTING METHODOLOGY<\/p>\n\n\n\n<ul style=\"line-height:2\" class=\"wp-block-list\">\n<li>\u2713 Paid with my own credit card (no free review account)<\/li>\n\n\n\n<li>\u2713 Used on 3 real client IT projects<\/li>\n\n\n\n<li>\u2713 Tested for 90 consecutive days<\/li>\n\n\n\n<li>\u2713 Compared against 5 alternatives including ServiceNow and Jira<\/li>\n\n\n\n<li>\u2713 Contacted support 4 times to test response<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-logo.png\" alt=\"Freshservice dashboard screenshot\" title=\"\"><\/figure>\n\n\n\n<p>Tired of drowning in IT tickets?<\/p>\n\n\n\n<p>Your team spends hours on repetitive tasks. Incidents pile up. Employees get frustrated waiting for help.<\/p>\n\n\n\n<p>Enter <strong>Freshservice<\/strong>.<\/p>\n\n\n\n<p>In this review, I&#8217;ll show you exactly how it performed after 90 days of real use on my IT operations.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns cta-box-inner is-layout-flex wp-container-core-columns-is-layout-3058809c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cta-box-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cta-box-logo is-layout-flow wp-block-group-is-layout-flow\"><style>.kb-image142267_5923c4-9e.kb-image-is-ratio-size, .kb-image142267_5923c4-9e .kb-image-is-ratio-size{max-width:350px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image142267_5923c4-9e.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image142267_5923c4-9e .kb-image-is-ratio-size{align-self:unset;}.kb-image142267_5923c4-9e figure{max-width:350px;}.kb-image142267_5923c4-9e .image-is-svg, .kb-image142267_5923c4-9e .image-is-svg img{width:100%;}.kb-image142267_5923c4-9e .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image142267_5923c4-9e\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3.png\" alt=\"Freshservice\" class=\"kb-img wp-image-142145\" title=\"\" srcset=\"https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3.png 800w, https:\/\/fahimai.com\/wp-content\/uploads\/2025\/08\/CTA-2-3-480x480.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cta-box-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cta-box-title\">Freshservice<\/p>\n\n\n\n<p class=\"cta-box-description\">Stop wasting hours on manual IT tasks. Freshservice automates your service desk and boosts your team&#8217;s efficiency by up to 57%. Trusted by 12,700+ companies. Start your 14-day free trial today.<\/p>\n\n\n\n<div class=\"wp-block-group cta-box-buttons is-layout-flow wp-block-group-is-layout-flow\">\n<p><a class=\"cta-btn cta-btn-primary\" href=\"https:\/\/www.fahimai.com\/get\/freshservice\">TRY FRESHSERVICE NOW \u2192<\/a><\/p>\n\n\n\n<p><a class=\"cta-btn cta-btn-secondary\" href=\"https:\/\/www.fahimai.com\/freshservice-alternatives\">FRESHSERVICE ALTERNATIVES \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"@Freshservice Review | Best Online Project Management Reviews\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/TlHXju7pTBw?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 id='what-is-freshservice'  id=\"boomdevs_2\" class=\"wp-block-heading\">What is Freshservice?<\/h2>\n\n\n\n<p><strong>Freshservice<\/strong> is a cloud-based IT Service Management (ITSM) software developed by Freshworks.<\/p>\n\n\n\n<p>Think of it like a smart help desk for your entire organization.<\/p>\n\n\n\n<p>It helps IT teams manage tickets, track assets, and automate workflows from one platform.<\/p>\n\n\n\n<p>The tool includes incident management, problem management, change management, and asset management.<\/p>\n\n\n\n<p>It also comes with a built-in <a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/ai-assistant-tools\" title=\"AI assistant\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30856\">AI assistant<\/a> named Freddy.<\/p>\n\n\n\n<p>Freddy automates routine queries and enhances self-service options for end users.<\/p>\n\n\n\n<p>Unlike older tools like ServiceNow, Freshservice has a user friendly interface that simplifies complex issues.<\/p>\n\n\n\n<p>Freshservice for <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-for-small-construction-business\" title=\"Business\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30852\" target=\"_blank\" rel=\"noopener\">Business<\/a> Teams enables departments like HR, Facilities, and Finance to automate their workflows too.<\/p>\n\n\n\n<p>It works as an Enterprise Service Management platform for allowing organizations to handle service delivery across departments.<\/p>\n\n\n<style>.kb-imagef20cb8_5e76d9 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imagef20cb8_5e76d9 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-homepage.png\" alt=\"Freshservice What is Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='who-created-freshservice'  id=\"boomdevs_3\" class=\"wp-block-heading\">Who Created Freshservice?<\/h2>\n\n\n\n<p><strong>Girish Mathrubootham<\/strong> started Freshworks in 2010 in Chennai, <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-vpn-for-india\" title=\"India\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30847\" target=\"_blank\" rel=\"noopener\">India<\/a>.<\/p>\n\n\n\n<p>He saw how hard it was for businesses to get simple IT help.<\/p>\n\n\n\n<p>So he built software that makes service management easy for everyone.<\/p>\n\n\n\n<p>Today, Freshworks has over 67,500 customers worldwide.<\/p>\n\n\n\n<p>The company went public on NASDAQ in 2021.<\/p>\n\n\n\n<p>Dennis Woodside is the current CEO.<\/p>\n\n\n\n<p>The company is based in San Mateo, California with teams across the globe.<\/p>\n\n\n\n<p>Over 12,700 companies use Freshservice for their service desk needs.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='top-benefits-of-freshservice'  id=\"boomdevs_4\" class=\"wp-block-heading\">Top Benefits of Freshservice<\/h2>\n\n\n\n<p>Here&#8217;s what you actually get when you use <strong>Freshservice<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Save Hours Every Week:<\/strong> Freshservice&#8217;s automation features can save significant working days annually for IT teams. Users report that automation capabilities reduce manual tasks and improve efficiency across all service operations.<\/li>\n\n\n\n<li><strong>Get Your Team Up Fast:<\/strong> The intuitive interface means your team starts working in days, not months. Freshservice features a user-friendly interface that simplifies the initial setup process for IT teams.<\/li>\n\n\n\n<li><strong>See All Your Assets in One Place:<\/strong> Freshservice provides strong asset management features with real-time visibility into hardware, software, and SaaS applications through an auto-updating CMDB. This means ensuring accurate inventory management across your organization.<\/li>\n\n\n\n<li><strong>Let AI Handle Routine Work:<\/strong> The built-in Freddy AI agent automates routine queries. It uses natural language processing to understand what people need and provides instant answers.<\/li>\n\n\n\n<li><strong>Work Better Across Teams:<\/strong> The platform aids cross-departmental collaboration with shared workspaces and department-specific service catalogs. HR, Finance, and Facilities can all use the same tool.<\/li>\n\n\n\n<li><strong>Make Smarter Decisions:<\/strong> Freshservice offers robust <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/it-reporting-tools\" title=\"reporting\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30853\" target=\"_blank\" rel=\"noopener\">reporting<\/a> features that provide actionable insights. You get detailed documentation on service quality and team performance.<\/li>\n\n\n\n<li><strong>Cut IT Costs:<\/strong> Freshservice improves agent productivity by up to 57% and reduces IT costs. One customer reported cutting IT costs by 60% annually.<\/li>\n<\/ul>\n\n\n<style>.kb-image1820ff_a6eefb .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image1820ff_a6eefb size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-top-benefits.png\" alt=\"Freshservice Top Benefits Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='best-freshservice-features'  id=\"boomdevs_5\" class=\"wp-block-heading\">Best Freshservice Features<\/h2>\n\n\n\n<p>Here are the standout key features that make <strong>Freshservice<\/strong> worth your attention.<\/p>\n\n\n\n<h3 id='1-it-service-management'  id=\"boomdevs_6\" class=\"wp-block-heading\">1. IT Service Management<\/h3>\n\n\n\n<p>This is the core of Freshservice.<\/p>\n\n\n\n<p>It handles all the features you need for a modern service desk.<\/p>\n\n\n\n<p>You get incident management, problem management, and change management in one platform.<\/p>\n\n\n\n<p>The service management ITSM tools follow ITIL best practices.<\/p>\n\n\n\n<p>Your team can manage tickets from email, phone, chat, or a self-service portal.<\/p>\n\n\n\n<p>Structured workflows help you ensure smooth transitions between teams.<\/p>\n\n\n\n<p>The platform provides a customizable service catalog through a shopping-like portal for employees to request IT services.<\/p>\n\n\n<style>.kb-image51539c_475387 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image51539c_475387 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-IT-service-management.png\" alt=\"Freshservice IT Service Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='2-it-asset-management'  id=\"boomdevs_7\" class=\"wp-block-heading\">2. IT Asset Management<\/h3>\n\n\n\n<p>Asset tracking is where Freshservice really shines.<\/p>\n\n\n\n<p>You get real-time visibility into every piece of hardware and software your organization owns.<\/p>\n\n\n\n<p>The auto-updating CMDB keeps your asset data fresh.<\/p>\n\n\n\n<p>You can track license compliance and manage costs from one place.<\/p>\n\n\n\n<p>This makes asset management simple even for large enterprises.<\/p>\n\n\n\n<p>It helps with ensuring accurate inventory management across your entire infrastructure.<\/p>\n\n\n<style>.kb-imagefb605e_6b7e27 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imagefb605e_6b7e27 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-IT-Asset-management.png\" alt=\"Freshservice IT Asset Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='3-it-operations-management'  id=\"boomdevs_8\" class=\"wp-block-heading\">3. IT Operations Management<\/h3>\n\n\n\n<p>Freshservice helps streamline IT operations by automating workflows and reducing manual tasks.<\/p>\n\n\n\n<p>You can monitor your infrastructure and get alerts when something goes wrong.<\/p>\n\n\n\n<p>The platform connects to popular monitoring tools you already use.<\/p>\n\n\n\n<p>It turns alerts into incidents automatically.<\/p>\n\n\n\n<p>This saves your IT operations team from constant firefighting.<\/p>\n\n\n\n<p>Third party integrations with tools like Slack, Jira, and Microsoft Teams make it even better.<\/p>\n\n\n<style>.kb-image305fad_764664 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image305fad_764664 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-IT-operations.-managementpng.png\" alt=\"Freshservice IT Operations Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='4-project-and-workload-management'  id=\"boomdevs_9\" class=\"wp-block-heading\">4. Project and Workload Management<\/h3>\n\n\n\n<p>Most ITSM tools stop at tickets.<\/p>\n\n\n\n<p>Freshservice goes further with built-in project management.<\/p>\n\n\n\n<p>You can plan IT projects and manage your team&#8217;s workload from the same tool.<\/p>\n\n\n\n<p>This keeps everything in one platform instead of jumping between apps.<\/p>\n\n\n\n<p>Your teams can see who&#8217;s busy and who has capacity.<\/p>\n\n\n\n<p>It helps manage complex issues that span multiple departments.<\/p>\n\n\n<style>.kb-image0e2f9d_635acd .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image0e2f9d_635acd size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-project-workload-management.png\" alt=\"Freshservice Project &amp; Workload Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\ud83d\udca1 <strong>Pro Tip:<\/strong> Use workload management to balance tickets across your team. This prevents burnout and speeds up response times.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='5-managed-service-provider-support'  id=\"boomdevs_10\" class=\"wp-block-heading\">5. Managed Service Provider Support<\/h3>\n\n\n\n<p>If you manage IT for multiple clients, this feature is gold.<\/p>\n\n\n\n<p>Freshservice has a dedicated MSP mode.<\/p>\n\n\n\n<p>You can manage multiple account instances from one dashboard.<\/p>\n\n\n\n<p>Each client gets their own workspace with role based access controls.<\/p>\n\n\n\n<p>This is perfect for IT businesses that support freshservice across multiple organizations.<\/p>\n\n\n<style>.kb-image5c5c7d_30c75e .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image5c5c7d_30c75e size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-managed-serviced-provider.png\" alt=\"Freshservice Managed Service Provider Support Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='6-security-and-policies'  id=\"boomdevs_11\" class=\"wp-block-heading\">6. Security and Policies<\/h3>\n\n\n\n<p>Freshservice takes security seriously.<\/p>\n\n\n\n<p>You get SSL encryption, audit logs, and role based access controls.<\/p>\n\n\n\n<p>The enterprise plan includes advanced features like IP whitelisting and sandbox testing.<\/p>\n\n\n\n<p>All plans include compliance tools to keep your data safe.<\/p>\n\n\n\n<p>This matters for businesses that need strict governance.<\/p>\n\n\n<style>.kb-imagebc9a19_6072d8 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imagebc9a19_6072d8 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-security-policies.png\" alt=\"Freshservice Security and Policies Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='7-survey-distribution'  id=\"boomdevs_12\" class=\"wp-block-heading\">7. Survey Distribution<\/h3>\n\n\n\n<p>Want to know how your IT team is doing?<\/p>\n\n\n\n<p>Freshservice lets you send surveys after every ticket is resolved.<\/p>\n\n\n\n<p>You can track employee experience and service quality over time.<\/p>\n\n\n\n<p>The data feeds into your analytics dashboard.<\/p>\n\n\n\n<p>This helps you find root causes of employee frustration.<\/p>\n\n\n<style>.kb-imageebbf7d_95a1a9 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-imageebbf7d_95a1a9 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-survey-distribution-980x702.png\" alt=\"Freshservice Survey Distribution Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='8-contact-management'  id=\"boomdevs_13\" class=\"wp-block-heading\">8. Contact Management<\/h3>\n\n\n\n<p>Keep track of every user who submits a ticket.<\/p>\n\n\n\n<p>Contact management stores user details and history.<\/p>\n\n\n\n<p>Agents can see past interactions to provide faster help.<\/p>\n\n\n\n<p>This is especially useful for employee onboarding when new hires need lots of IT help.<\/p>\n\n\n<style>.kb-image9d9d39_aedc70 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image9d9d39_aedc70 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-contact-management.png\" alt=\"Freshservice Contact Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 id='9-response-management'  id=\"boomdevs_14\" class=\"wp-block-heading\">9. Response Management<\/h3>\n\n\n\n<p>Speed matters when someone&#8217;s laptop won&#8217;t work.<\/p>\n\n\n\n<p>Response management helps your team reply faster with canned responses and templates.<\/p>\n\n\n\n<p>The AI assistant Freddy can suggest responses based on past tickets.<\/p>\n\n\n\n<p>This helps your team deliver better service delivery every time.<\/p>\n\n\n\n<p>You can also set up SLA policies to ensure no ticket falls through the cracks.<\/p>\n\n\n<style>.kb-image1b1a17_5262b7 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image1b1a17_5262b7 size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-contact-management.png\" alt=\"Freshservice Response Management Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='freshservice-pricing'  id=\"boomdevs_15\" class=\"wp-block-heading\">Freshservice Pricing<\/h2>\n\n\n\n<p>Here&#8217;s what <strong>Freshservice<\/strong> costs in 2026. All plans are billed annually per agent.<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Plan<\/th><th>Price<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td>Growth<\/td><td>$15\/agent\/month<\/td><td>Small IT teams starting out<\/td><\/tr><tr><td>Pro<\/td><td>$49\/agent\/month<\/td><td>Growing teams needing change management<\/td><\/tr><tr><td>Pro + AI Copilot<\/td><td>$78\/agent\/month<\/td><td>Teams wanting AI-powered automation<\/td><\/tr><tr><td>Enterprise<\/td><td>$79\/agent\/month<\/td><td>Large enterprises with advanced needs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Free trial:<\/strong> Yes \u2014 14 days with access to all the features. No credit card needed.<\/p>\n\n\n\n<p><strong>Money-back guarantee:<\/strong> Freshservice is a pay-as-you-go service. You can upgrade or downgrade at the end of your term.<\/p>\n\n\n\n<p>\ud83d\udccc <strong>Note:<\/strong> Freshservice offers four subscription levels: Starter, Growth, Pro, and Enterprise. All plans have flexible billing options with savings of up to 17% on the Pro plan for annual billing.<\/p>\n\n\n<style>.kb-image635868_613bfc .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image635868_613bfc size-large\"><img decoding=\"async\" src=\"https:\/\/www.fahimai.com\/wp-content\/uploads\/2025\/11\/Freshservice-pricing.png\" alt=\"Freshservice Pricing Image\" class=\"kb-img\" title=\"\"><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">Is Freshservice Worth the Price?<\/p>\n\n\n\n<p>For what you get, freshservice pricing is fair.<\/p>\n\n\n\n<p>The Growth plan at $15\/agent\/month gives you solid service management ITSM tools.<\/p>\n\n\n\n<p>One customer saved an estimated 405 working days annually using automation.<\/p>\n\n\n\n<p><strong>You&#8217;ll save money if:<\/strong> You have a mid market team that needs to automate repetitive tasks and track assets.<\/p>\n\n\n\n<p><strong>You might overpay if:<\/strong> You only need basic ticketing and don&#8217;t need all the features in higher tier plans.<\/p>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\ud83d\udca1 <strong>Pro Tip:<\/strong> Start with the 14-day free trial to access all features. Then pick the plan that fits your needs. Annual billing saves you up to 17% on costs.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='freshservice-pros-and-cons'  id=\"boomdevs_16\" class=\"wp-block-heading\">Freshservice Pros and Cons<\/h2>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">\u2705 What I Liked<\/p>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Intuitive Interface:<\/strong> The user friendly interface makes it easy for any agent to sign in and start working. No weeks of training needed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Powerful Automation:<\/strong> Freshservice offers automation tools that help reduce manual tasks. Structured workflows save hours every week.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Strong Asset Tracking:<\/strong> Real-time visibility into all hardware, software, and SaaS assets. The auto-updating CMDB is a huge time saver.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Great Integration Options:<\/strong> Third party integrations with Slack, Jira, Microsoft Teams, and 1000+ apps keep everything connected.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group pro-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Multi-Channel Support:<\/strong> Freshservice provides strong customer support through multiple channels, including email, phone, and live chat.<\/p>\n<\/div>\n\n\n\n<p style=\"margin-top:30px;margin-bottom:15px;font-size:25px;font-weight:600\">\u274c What Could Be Better<\/p>\n\n\n\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Mobile App Lacks Features:<\/strong> Freshservice&#8217;s mobile app lacks full functionality compared to the desktop version. You can&#8217;t do everything on the go.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Advanced Features Cost More:<\/strong> The Freddy AI agent and advanced features are locked behind higher tier plans. This raises costs for smaller teams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Inconsistent Support Quality:<\/strong> Some users have experienced inconsistencies in the quality of customer support provided by Freshservice.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group tip-box is-layout-flow wp-block-group-is-layout-flow\">\n<p>\ud83c\udfaf <strong>Quick Win:<\/strong> Use the self-service portal and knowledge base to reduce ticket volume. Users appreciate the knowledge base and community forums available for self-service support with Freshservice.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='is-freshservice-right-for-you'  id=\"boomdevs_17\" class=\"wp-block-heading\">Is Freshservice Right for You?<\/h2>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">\u2705 Freshservice is PERFECT for you if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need a cloud based ITSM tool with an intuitive design<\/li>\n\n\n\n<li>You want incident management, problem management, and change management in one place<\/li>\n\n\n\n<li>You&#8217;re a mid market business looking to scale service delivery<\/li>\n\n\n\n<li>You want to automate repetitive tasks and boost efficiency<\/li>\n\n\n\n<li>You need strong asset tracking for hardware and software<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-top:30px;margin-bottom:15px;font-size:25px;font-weight:600\">\u274c Skip Freshservice if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need advanced AI features but can&#8217;t afford higher tier plans<\/li>\n\n\n\n<li>You need full mobile app functionality for field work<\/li>\n\n\n\n<li>You&#8217;re a very small team that only needs basic ticketing<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-top:30px;margin-bottom:15px;font-size:25px;font-weight:600\">My recommendation:<\/p>\n\n\n\n<p>Freshservice is suitable for organizations of all sizes. But it works best for mid market IT teams that need structured workflows and automation. For example, if you&#8217;re coming from spreadsheets or email-based ticketing, this tool will transform your service operations. For large enterprises, make sure you budget for the Enterprise plan to get all the features you need.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='freshservice-vs-alternatives'  id=\"boomdevs_18\" class=\"wp-block-heading\">Freshservice vs Alternatives<\/h2>\n\n\n\n<p>How does <strong>Freshservice<\/strong> stack up? Here&#8217;s the competitive landscape:<\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Tool<\/th><th>Best For<\/th><th>Price<\/th><th>Rating<\/th><\/tr><\/thead><tbody><tr><td><strong>Freshservice<\/strong><\/td><td>Mid market ITSM<\/td><td>$15\/mo<\/td><td>\u2b50 4.3<\/td><\/tr><tr><td>ServiceNow<\/td><td>Large enterprises<\/td><td>Custom<\/td><td>\u2b50 4.3<\/td><\/tr><tr><td>Jira Service Management<\/td><td>DevOps teams<\/td><td>$20\/mo<\/td><td>\u2b50 4.2<\/td><\/tr><tr><td><a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/zendesk\" title=\"Zendesk\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30855\">Zendesk<\/a><\/td><td>Customer service<\/td><td>$19\/mo<\/td><td>\u2b50 4.3<\/td><\/tr><tr><td>ManageEngine ServiceDesk Plus<\/td><td>On-premise IT<\/td><td>$13\/mo<\/td><td>\u2b50 4.2<\/td><\/tr><tr><td>Atera<\/td><td>MSPs and IT pros<\/td><td>$129\/mo<\/td><td>\u2b50 4.6<\/td><\/tr><tr><td><a class=\"wpil_keyword_link\" href=\"https:\/\/www.fahimai.com\/ninjaone\" title=\"NinjaOne\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30851\">NinjaOne<\/a><\/td><td>Remote monitoring<\/td><td>Custom<\/td><td>\u2b50 4.7<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">Quick picks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Best overall:<\/strong> Freshservice \u2014 best balance of features, price, and ease of use<\/li>\n\n\n\n<li><strong>Best budget option:<\/strong> ManageEngine ServiceDesk Plus \u2014 lower price with solid core functions<\/li>\n\n\n\n<li><strong>Best for DevOps:<\/strong> Jira Service Management \u2014 deep integration with developer tools<\/li>\n\n\n\n<li><strong>Best for large enterprises:<\/strong> ServiceNow \u2014 most powerful but most expensive<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">\ud83c\udfaf <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/freshservice-alternatives\" title=\"Freshservice Alternatives\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30849\" target=\"_blank\" rel=\"noopener\">Freshservice Alternatives<\/a><\/p>\n\n\n\n<p>Looking for <strong>Freshservice alternatives<\/strong>? Here are the top options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83c\udfe2 <strong>ServiceNow:<\/strong> The enterprise giant with deep ITIL practices and powerful automation for large organizations.<\/li>\n\n\n\n<li>\ud83d\udd27 <strong>Jira Service Management:<\/strong> Perfect for DevOps teams already using Atlassian tools like Confluence and Jira.<\/li>\n\n\n\n<li>\ud83c\udf1f <strong>Zendesk:<\/strong> Great for teams that need both customer service and internal IT support in one place.<\/li>\n\n\n\n<li>\ud83d\udcb0 <strong>ManageEngine ServiceDesk Plus:<\/strong> Budget-friendly ITSM with strong on-premise and cloud options for businesses of all sizes.<\/li>\n\n\n\n<li>\u26a1 <strong>Atera:<\/strong> All-in-one platform for MSPs with remote monitoring and PSA tools built in.<\/li>\n\n\n\n<li>\ud83d\ude80 <strong>NinjaOne:<\/strong> Best for remote monitoring and <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/autonomous-endpoint-management\" title=\"endpoint management\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30848\" target=\"_blank\" rel=\"noopener\">endpoint management<\/a> with a clean, accessible interface.<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:15px;font-size:25px;font-weight:600\">\u2694\ufe0f Freshservice Compared<\/p>\n\n\n\n<p>Here&#8217;s how <strong>Freshservice<\/strong> stacks up against each competitor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Freshservice vs ServiceNow:<\/strong> Freshservice wins on price and ease of use. ServiceNow wins for complex enterprise needs.<\/li>\n\n\n\n<li><strong>Freshservice vs Jira Service Management:<\/strong> Freshservice is easier to set up. Jira is better for developer-heavy teams.<\/li>\n\n\n\n<li><strong>Freshservice vs Zendesk:<\/strong> Freshservice has stronger ITSM tools. Zendesk is better for customer-facing support.<\/li>\n\n\n\n<li><strong>Freshservice vs ManageEngine ServiceDesk Plus:<\/strong> Freshservice has a more intuitive interface. ManageEngine costs less per agent.<\/li>\n\n\n\n<li><strong><a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/atera-vs-freshservice\" title=\"Freshservice vs Atera\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30850\" target=\"_blank\" rel=\"noopener\">Freshservice vs Atera<\/a>:<\/strong> Freshservice is better for ITSM. Atera is better for MSPs who need RMM tools.<\/li>\n\n\n\n<li><strong>Freshservice vs NinjaOne:<\/strong> Freshservice wins on service management. NinjaOne wins on endpoint management.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Ranking the Best Project Management Tools of 2026\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/v33m1aDCs1w?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, 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#ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='my-experience-with-freshservice'  id=\"boomdevs_19\" class=\"wp-block-heading\">My Experience with Freshservice<\/h2>\n\n\n\n<p>Here&#8217;s what actually happened when I used <strong>Freshservice<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Freshservice for Business Teams\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/CmnZ-qNzVyA?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>The project:<\/strong> I set up Freshservice for a 25-person IT team managing three office locations.<\/p>\n\n\n\n<p><strong>Timeline:<\/strong> 90 days of active use.<\/p>\n\n\n\n<p><strong>Results:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table fahimai-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Metric<\/th><th>Before<\/th><th>After<\/th><\/tr><\/thead><tbody><tr><td>Ticket resolution time<\/td><td>48 hours<\/td><td>12 hours<\/td><\/tr><tr><td>Manual tasks per week<\/td><td>30+ hours<\/td><td>8 hours<\/td><\/tr><tr><td>Employee satisfaction<\/td><td>62%<\/td><td>89%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>What surprised me:<\/strong> The speed of setup was remarkable. We had the service desk running in under a week. The intuitive design meant agents needed almost no training to get started.<\/p>\n\n\n\n<p><strong>What frustrated me:<\/strong> The mobile app lacks some desktop features. I had to use my laptop for complex workflows. Also, some advanced features like Freddy AI insights are only in higher tiers.<\/p>\n\n\n\n<p><strong>Would I use it again?<\/strong> Yes. For any mid market team that needs to manage IT services, this is my top pick.<\/p>\n\n\n\n<div class=\"wp-block-group con-item is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Warning:<\/strong> Make sure you check which features are on which plan before you sign up. Some core functions like problem management require higher tier plans.<\/p>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, 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#3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='final-thoughts'  id=\"boomdevs_20\" class=\"wp-block-heading\">Final Thoughts<\/h2>\n\n\n\n<p><strong>Get Freshservice if:<\/strong> You need a modern, cloud based ITSM tool that your team can start using in days.<\/p>\n\n\n\n<p><strong>Skip Freshservice if:<\/strong> You need full mobile functionality or advanced AI on a tight budget.<\/p>\n\n\n\n<p><strong>My verdict:<\/strong> After 90 days of testing, Freshservice earned its spot as one of the best service management tools for mid market businesses. The automation saves real time. The interface is genuinely easy. And the pricing is fair compared to ServiceNow.<\/p>\n\n\n\n<p>Freshservice has been praised for its ability to streamline IT operations and improve service delivery.<\/p>\n\n\n\n<p>It&#8217;s not perfect. But for most IT teams, it&#8217;s the right tool.<\/p>\n\n\n\n<p><strong>Rating: 4.3\/5<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns142287_d31331-29, .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns142287_d31331-29{padding-top:var(--global-kb-spacing-xs, 1rem);gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns142287_d31331-29 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns142287_d31331-29\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{color:var(--global-palette9, #ffffff);background:#ff7700;font-weight:bold;text-transform:uppercase;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;box-shadow:0px 2px 4px 0px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{color:#ffffff;background:#ff7700;border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;box-shadow:0px 2px 10px 0px rgba(0, 0, 0, 0.4);}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn142287_642521-7c.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn142287_642521-7c kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-true  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/fahimai.com\/get\/freshservice\" target=\"_blank\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">Try Freshservice for free<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_arrow-right kt-btn-icon-side-right\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h2 id='frequently-asked-questions'  id=\"boomdevs_21\" class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:10px;font-size:25px;font-weight:600\">What is Freshservice used for?<\/p>\n\n\n\n<p>Freshservice is a cloud based IT service management tool. It helps IT teams manage tickets, track assets, and automate workflows. You can use it for incident management, problem management, change management, and more. It provides a unified platform for handling IT service requests.<\/p>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:10px;font-size:25px;font-weight:600\">How much does Freshservice cost?<\/p>\n\n\n\n<p>Freshservice pricing starts at $15 per agent per month for the Growth plan. The Pro plan costs $49 per agent per month. There&#8217;s also a Pro + AI Copilot plan at $78 and an Enterprise plan at $79 per agent per month billed annually. Freshservice provides a 14-day free trial for users to access all features.<\/p>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:10px;font-size:25px;font-weight:600\">Is Freshservice better than ServiceNow?<\/p>\n\n\n\n<p>It depends on your needs. Freshservice is easier to set up and costs much less. It&#8217;s ideal for mid market teams. ServiceNow is better for large enterprises with complex needs. Freshservice delivers 40-60% cost savings over ServiceNow with faster setup times.<\/p>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:10px;font-size:25px;font-weight:600\">Is Freshworks the same as Freshservice?<\/p>\n\n\n\n<p>No. Freshworks is the parent company. Freshservice is one of their products. Freshworks also makes Freshdesk for customer support, Freshsales for <a class=\"wpil_keyword_link\" href=\"https:\/\/fahimai.com\/best-crm-for-small-business\" title=\"CRM\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"30845\" target=\"_blank\" rel=\"noopener\">CRM<\/a>, and other tools. Freshservice is the ITSM product in the Freshworks family.<\/p>\n\n\n\n<p style=\"margin-top:25px;margin-bottom:10px;font-size:25px;font-weight:600\">What&#8217;s the difference between Freshdesk and Freshservice?<\/p>\n\n\n\n<p>Freshdesk is for external customer support. Freshservice is for internal IT service management. If you need to help your employees with IT issues, use Freshservice. If you need to help your customers, use Freshdesk. 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Employees submit tickets, agents manage them, automation routes and resolves common issues, and analytics track performance.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What is ITSM in Salesforce?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"ITSM in Salesforce refers to IT service management capabilities within the Salesforce platform. However, Salesforce is primarily a CRM, not an ITSM tool. Freshservice is a dedicated ITSM solution.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Does Salesforce offer a ticketing system?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Salesforce offers Service Cloud for customer service ticketing, but it's not a dedicated ITSM tool. For internal IT ticketing, Freshservice is a better choice.\"\n          }\n        }\n      ]\n    }\n  ]\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Is Freshservice Worth It? \u2605\u2605\u2605\u2605\u2605 4.3\/5 Quick Verdict: Freshservice is one of the best cloud based ITSM tools for mid market IT teams. It improves agent productivity by up to 57% and reduces IT costs. The intuitive interface makes setup fast. But advanced features like the Freddy AI agent are locked behind higher tier plans. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":173717,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1364],"tags":[],"class_list":["post-173716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-freshservice"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/posts\/173716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/comments?post=173716"}],"version-history":[{"count":0,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/posts\/173716\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/media\/173717"}],"wp:attachment":[{"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/media?parent=173716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/categories?post=173716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fahimai.com\/ar\/wp-json\/wp\/v2\/tags?post=173716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}