Atera vs SyncroMSP: Which IT Manager is Best for You in 2025

Choosing the right IT management tool is tough, isn’t it?

You need a platform that handles daily tasks but also makes your work smarter.

Without the right fit, you spend too much time on repetitive jobs.

This slows things down and keeps you from focusing on bigger goals.

But what if a tool could actually think for you?

What if it could automate chores or help solve problems with AI?

This article will dive deep into Atera vs SyncroMSP.

We’ll explore their smart features, like AI automation, to help you pick the best IT manager for your team.

Let’s find the platform that makes your life easier and your IT run smoother!

Overview

To bring you the clearest picture, we didn’t just look at features on paper.

We deeply explored both Atera and SyncroMSP, testing how they handle real-world IT tasks.

This hands-on approach enables us to demonstrate exactly what each platform has to offer.

What is Atera?

So, what exactly is Atera? Think of it as a smart, all-in-one toolkit for your IT needs.

It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly.

Key Benefits

• Boost team productivity by 11-13 hours each week on average.
• Achieve a 97% patch success rate for secure systems.
• Handle 6 million devices with ease.
• Generate scripts with AI Copilot that are 90% accurate.
• Resolve 50% of tickets automatically.

Pricing

Atera offers a free trial and a range of pricing options. Here is the breakdown:

• MSP Pro Plan: Starting at $129 per month
• MSP Growth Plan: $179/month
• MSP Power Plan: $209 per month
• MSP Superpower Plan: Contact for pricing.
• IT Department Professional Plan: Starts at $149/month
• IT Department Expert Plan: $189/month
• IT Department Master Plan: $219/month
• IT Department Enterprise Plan: Contact for pricing.

What is SyncroMSP?

What is SyncroMSP all about?

It’s your complete toolkit, made for IT managers and service providers. 

This platform brings together everything you need, from managing devices to handling customer requests.

It’s designed to simplify your daily work.

Key Benefits

SyncroMSP boasts several powerful features that truly stand out, enabling you to accomplish more in less time.

• Unified Platform: Integrates RMM, PSA, and even Microsoft 365 management in one place.
• Cost-Effective: Offers flat, per-user pricing, starting at just $129/month.
• Powerful Automation: Includes a robust scripting engine and automated remediations for alerts.
• Native AI: Features like Smart Ticket Management and AI Sentiment Analysis help streamline workflows.
• Unlimited Agents: Manage an unlimited number of RMM agents on Windows and Mac devices.

Pricing

SyncroMSP maintains a straightforward pricing model, utilizing a per-user approach that many IT teams appreciate for its budget predictability.

• Core Plan: Starts at $129 per user/month.
• Teams Plan: Priced at $179 per user/month.

They also offer a 14-day free trial, allowing you to test it out.

Feature Comparison

Let’s dive into the core features of Atera and SyncroMSP.

We’ll compare how each platform handles crucial IT tasks, helping you determine which one best fits your needs.

1. AI Capabilities

Both platforms use AI to make your work easier, but they do it in slightly different ways.

• Atera: Focuses on Autonomous IT with its IT Autopilot and AI Copilot. IT Autopilot can resolve up to 40% of routine tasks autonomously, like password resets. AI Copilot assists technicians with script generation and summarizing remote sessions, aiming for a response time of 0.1 seconds.
• SyncroMSP: Offers native AI capabilities primarily through Smart Ticket Management. This includes AI Ticket Classification (categorizing tickets into 45+ categories), Smart Ticket Search, and Ticket Sentiment Analysis to prioritize issues. Syncro offers Guided Ticket Resolution with human-approved checklists.

2. Monitoring

Keeping an eye on your systems is key. Both tools offer robust monitoring, but their strengths vary.

• Atera: Provides real-time monitoring for network infrastructure, servers, and endpoint devices. It uses threshold-based alerts for CPU usage, disk space, and network activity. It also offers Network Discovery, which scans and lists all assets.
• SyncroMSP: Offers continuous system monitoring with real-time alerts. It tracks activity, network devices, and can monitor disk usage. Syncro also has a Network Discovery solution to streamline operations.

3. Remote Access

When something goes wrong, you need quick access to information. Both platforms offer remote access, but the user experience may vary.

• Atera: Offers robust remote access tools, including integrations with AnyDesk and TeamViewer. You can access multiple screens, transfer files, and control devices even when the system is unattended. They emphasize secure remote sessions with TLS and 256-bit AES encryption.
• SyncroMSP: Includes a free Splashtop license for one-click remote sessions. It provides various background tools, such as Event Viewer and PowerShell access. Some users note that its native remote tool can be less robust than third-party integrations, and its multi-monitor support might require switching screens.

4. Patch Management

Keeping software up to date is vital for security. Both offer automated patch management.

• Atera: Provides automated patch management for Windows, Mac, and Linux. It allows for customizable patching policies and offers a 97% patch success rate. You can schedule deployments and test patches before rolling them out.
• SyncroMSP: Detects missing patches and pushes out OS and third-party application updates. You can schedule patches and use its scripting engine for automation. Syncro’s patch management is generally well-regarded for its functionality.

5. Ease of Use & Dashboard

How easy are these tools to navigate and use on a daily basis? The dashboard experience plays a big role.

• Atera: Known for its user-friendly interface and ease of use. Its dashboard provides a clean, unified view of your IT environment. Many users find it easy to set up and get started quickly.
• SyncroMSP also aims for ease of use and is highly rated. However, some users mention that its dashboard could benefit from more customization options and that its interface might feel less modern compared to Atera.

6. Scripting & Automation

Automating repetitive tasks saves a lot of time. Both platforms offer strong scripting capabilities.

• Atera: Features a powerful scripting tool that can generate scripts from natural language queries using its AI. These scripts can then be integrated into automation profiles. It helps automate tasks like system updates and temporary file deletion.
• SyncroMSP: Boasts a robust scripting engine supporting PowerShell, VBScript, Mac, and batch scripting. Syncro offers a community script library with hundreds of ready-to-go scripts. You can customize and automate workflows extensively by activating scripts through ticket automations.

7. Pricing Model/Value

Understanding the pricing model is crucial for long-term value.

• Atera uses a per-technician pricing model, meaning you pay a flat fee per technician, regardless of the number of endpoints managed. This offers predictable costs and can be very cost-effective for growing businesses with many devices.
• SyncroMSP: Also uses a per-user pricing model, with unlimited RMM agents. This means Syncro offers a flat fee per user, similar to Atera, which is beneficial for scalability without increasing costs per device. Both provide good value for their respective feature sets.

What to Look for When Choosing an IT Management Platform?

When picking your IT management platform, it’s not just about features. Here are key insights to consider:

• Scalability for Growth: Can the platform easily grow with your business and handle more devices or users without breaking?
• Integration Power: Does it integrate seamlessly with your existing tools, such as accounting software or other specialized applications?
• Vendor Support & Roadmap: What kind of help will you get when you need it? And is the company actively improving the software for the future?
• Total Cost of Ownership: Look beyond the monthly fee. Consider setup time, training, and any hidden costs.
• Mobile Experience: How well does the platform work on phones or tablets for IT pros on the go?
• Community & Resources: Is there an active user community or rich knowledge base to help you troubleshoot?
• Security & Compliance: Does it meet your industry’s security standards and help you stay compliant?

Final Verdict

After looking closely at both Atera and SyncroMSP, making a choice isn’t always easy.

Both tools are great for managing IT.

However, if we had to pick one for most teams in 2025, we’d lean towards Atera.

Why Atera? It really shines with its smart AI features, like IT Autopilot.

This helps you get more done, letting the AI handle many tasks for you.

It’s also super easy to use, which saves you time learning new things.

SyncroMSP is a strong choice too, especially for its all-in-one feel.

But Atera’s focus on AI-driven efficiency and user-friendly design gives it a slight edge for boosting your team’s work.

Trust our deep dive to guide your next big IT decision!

Frequently Asked Questions